Monday, August 29, 2016

Login Issues with Moodle and Self-Service

Some users are reporting issues logging into Moodle and Self-Service.  In most cases, the issue has been resolved by clearing the browser cache.  If you need assistance in clearing your cache, please contact Client Services at or 718-862-7973

Welcome Back

We would like to welcome everyone back to campus and trust everyone had a relaxing and restorative summer break.

ITS Summer Updates
Client Services and Operations had a busy and very productive summer and would like to share some of our updates and accomplishments as we strive to be a strategic partner and provide  exceptional customer service  to the entire Manhattan College Community:

Audio Visual Technology Enhancements have been made in the following classrooms.  Crestron Control Units, are the most up to date and easy to use podium set ups for classrooms, these have been installed in the following areas:

Crestron Control Unit
      • Hayden Hall, Room 100  
      • Research & Learning Center, Room 200  
      • De La Salle Hall, Rooms 212 & 308, in addition, a computer and podium have been installed.  
      • Leo Hall, Room102, in addition, an  Ergotron  Monitor Stand was installed
      • Smith Auditorium  

In an effort to meet the demands of additional classroom space our offerings of extra space have expanded to include:
  • O’Malley Library, Room 410 has been updated and is now both a computer lab and a classroom with the following updates:
  • A new teacher presentation computer mounted on an Ergotron Arm
  • A new Pixie Plus A/V Control Unit - no remote needed!
  • O’Malley Library, Room 104 has an update in progress, we are continuing to work on improving this room's technical features.
  • Miguel Hall Room 218 has an 84" SmartBoard, a full wall glass whiteboard and even more technical upgrades are scheduled.

Summer 2016 Computer Lab Upgrades
The following Computer Labs received new computers & monitors this summer:
      • Research & Learning Center, Room 104
      • Research & Learning Center, Room 107
      • De La Salle Hall, Room 314

The Proactive Projector  Replacement initiative has made much progress through the summer and will continue throughout the upcoming year.  We have added new mounting brackets to this initiative.  These new mounts fit into the existing ceiling tile grid, making them much more seamless.  Also, they have a quick swap secure mount, making projector replacements quicker and offering a high level of security.

The following rooms have been renovated with new projectors this summer:
  • Hayden Hall, Room 104
  • Hayden Hall, Room 105
  • Hayden Hall, Room 202
  • Hayden Hall, Room 409
  • Hayden Hall, Room 507
  • Alumni Hall Room 202B, in addition, Airplay was added
  • Hayden Hall Room 202B, the following improvements were also added to this room:
    • A screen
    • Airplay
Software Updates:
All the Computer labs on campus have been upgraded with MS Windows 10.

Upcoming Project: Infrared Repeaters
We want to provide an update about another project which will provide an improved user experience for faculty and staff in our classrooms and meeting spaces:  
Infrared Repeaters are being installed in every room with an Airplay device setup. This device will make it much easier to reset Airplay devices.  We will have quicker turn around time when troubleshooting Airplay issues.


A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community.  A STAR has a combination of excellent interpersonal communication skills and technology knowledge.  STARS show compassion when working with members of the community who are having technical difficulties.  STARS will be going through ongoing training this Fall and  upgrading their technical skills in order to offer even stronger support to the Manhattan College community.


Have a question?  Check out our Knowledge Base first.

The best way to get in touch with a Client Services representative is an email to or a phone call to x7973 (718-862-7973). Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message.

Remember that we will never ask you for your password. We encourage you all to please reset your computer and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that they can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms. Network cables will be provided to faculty upon request. Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.  
Client Services currently has 3 convenient locations: Jasper Basement, LIB 502/504, & RLC 103. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, users are also able to contact the manufacturer directly to access hardware support and replacement.

Don't forget to add us to your Google+ circles +ITS and follow us on Twitter @MC_ITS

Check out our Blog:

Check out our known issues page:

Thank you for your attention.

Friday, August 26, 2016

Move-In Weekend - Technology Support

ITS (Information Technology Services) will be providing technology assistance to new and returning students from 12:00 Noon to 5 PM on Saturday and Sunday during move-in weekend.

- Need help connecting to JasperNet WIFI?
- Have questions about JasperNet services?
- Need to reset your JasperNet password?

Look for ITS staff in residence halls (we're wearing the bright green shirts with "ITS" on the back) or call the ITS Client Services office at:
 x7973 or 718-862-7973.  Even better, email us at

Calling after 5PM?  Leave a message and we'll get back to you as soon as we can.

Welcome back Jaspers!!

Moodle Login Update - JasperNet SSO

An update was applied to Moodle overnight that changes the login page
from an older version of JasperNet SSO to the current version that has been in use since the spring.  Previously, Moodle users may have noticed a login page that looked different from all other JasperNet services and were required to login a 2nd time to Moodle.  The update configures Moodle to use the same JasperNet SSO login page as all other JasperNet services.

Moodle users who have connected to Moodle in the last few days may need to restart their web browsers if they encounter an error when attempting to login to Moodle for the first time after the update - which is the result of a browser cache issue.  Restarting the web browser has shown to resolve this problem.  Anyone experiencing this issue should report it to ITS by calling x7973 or emailing  You can also use our online form to #TellITS.

Wednesday, August 24, 2016

Client Services Response Times Will Be Slower Than Normal Wednesday August 24th - Friday September 16th

As per usual, Client Services will be prioritizing support for Classrooms, Computer Labs, Event Support, and the Network above all other requests for the period of Wednesday August 24th - Friday September 16th.  Support for all other issues will take longer than usual.  We ask that all other requests be put on hold until after Friday September 16th, if possible.  Thank you for your consideration.

Monday, August 22, 2016

New Website and Other JasperNet Services OFFLINE - UPDATE 2

JasperNet services including are now ONLINE.  ITS is awaiting confirmation prior to marking the issue as resolved.  ITS will continue to closely monitor the situation for the remainder of the day.

New Website and Other JasperNet Services OFFLINE - UPDATE 1

ITS has determined that the issues affecting and other JasperNet services is the result of a widespread issue affecting Google Cloud Services.  Google has provided information about this outage here:

New Website and Other JasperNet Services OFFLINE

ITS is aware of an issue affecting JasperNet services including the new website as well as Moodle and JasperNet SSO (SingleSignOn) services.  We are working to address the situation and will have updates posted to ITSblog ( as more information becomes available.

Sunday, August 21, 2016

Overlook Network OFFLINE

ITS has identified and corrected the issue.  All wired and wireless network access in Overlook should now be ONLINE.

ITS is investigating a reported network issue affecting service to Overlook Manor.  Currently wired and wireless access to Overlook is OFFLINE.

Thursday, August 18, 2016

Self-Service Timeout Update

An update has been applied to the Self-Service timeout page to present a clearer message to users and provide a more intuitive link to reconnect to the Self-Service system.  When a session exceeds the 60-minute inactivity timeout, users will be forwarded to the following updated timeout screen:

First, a message will inform the user that a timeout has occurred.

An orange button for SingleSignOn will be available to reconnect to Self-Service as well as a login box for legacy CWID/PIN access.  The preferred method of access is via the orange SSO button to "Sign In" using your JasperNet ID.

Wednesday, August 17, 2016

UPDATE: Planned Network Maintenance in LEO/DLS Computer Labs

UPDATE: The planned network maintenance in LEO 102 and DLS 210 Computer Labs was successfully completed this morning at 10AM. If you have any internet connectivity issues, please contact ITS at or at x-7973.

ITS will be conducting network maintenance in LEO 102 and DLS 210 Computer Labs on Monday, August 22nd, which will cause some localized network outages between 8am and 10am.

In order to improve the network reliability, there will be scheduled network maintenance in order to replace some old and outdated network equipment.

The wired network in LEO 102 computer lab will be affected between the hours of 8:00am-8:30am.

The wired network in DLS 210 Trading Room computer lab will be affected between the hours of 9:00am-10:00am.

The wireless network will not be affected.

We apologize for any inconvenience this may cause. If you have any questions, please contact ITS at or at extension x-7973.

Monday, August 15, 2016

Updated 25Live Link Now Available

With the launch of the new College websites and along with recent updates to the 25Live system, we will be changing how the community accesses 25Live to create an easier and more streamlined experience.  Much of the feedback received in the spring from the 25Live survey focused around the amount of time and clicks it took to create a new event.  The new link to 25Live will be promoted as “Create an Event” and will link directly to a new, more streamlined request landing page where the requestor will be able to create an event or reserve a space with far fewer clicks and in less time.  Access to the existing full-featured site will continue to be available by clicking the "Desktop Version" link on the new landing page or using the current direct-access URL

The link to 25Live on the new quicklinks dashboard of will look like the following - both the button and the description when the “i” icon is clicked:

Clicking on the new 25Live quicklink will bring users to the new lightweight request page as below:

From this new landing page, requestors will have the opportunity to create a new event by clicking the “Events” button followed by a new streamlined event request wizard.  The new event wizard consists of a single screen with all pertinent event info - replacing the former multi-page request wizard.

Clicking the “Locations” button will allow requestors to quickly find a space and reserve it in a similarly streamlined fashion.  The “Resources” button has been reserved for future use.

All new links for requestors are designed for mobile - which means that event requests can now be done from any mobile device.

Finally, access to the current full-featured site will contimue to be available by clicking the "Desktop Version" link on the new landing page or using the current direct-access URL

Wednesday, August 10, 2016

Intermittent Network issues Resolved

At approximately 3:15 it was brought to our attention that some users were experiencing intermittent network and internet connectivity issues.

We quickly identified the problem, a faulty computer power connection, and returned to full service within 10 minutes of our notification.

We apologize for any inconvenience and as always are working to make all services more reliable.

Student-created Mobile App Release on the Horizon

Be on the lookout for the release of Manhattan College's first student-created mobile app!

Currently named Glance, the app was developed by ITS student interns to meet the needs of mobile users who always carry around smartphones and are looking for information for just-in-time needs. The app attempts to centralize access to Manhattan College services, events, and information into a single useful and convenient app. The target audience is students, but employees will find the app useful as well.

To be available initially for IOS devices, followed shortly by Android devices, the app will offer the following features:

"At a Glance" Search, the flagship feature of the app.  The search, currently across campus services and the employee directory, uses a search product developed with mobile in mind, where search needs to be instantaneous and tolerant of typos.  Search queries can be parts of relevant words, eg, tasks, departments, names, etc. As-you-type search predictions then contain deep-links to actionable items, insuring that the user can get directly to what they need in the shortest steps or clicks.

Real-time activity feeds from various campus sources, including
  • Announcements + News
  • Featured Events
  • Twitter (various accounts)
  • Emergency (e2Campus)
  • ITS Notices and Outages
25Live Events Calendar(s)

Student newspaper (Manhattan College Quadrangle)

A digital version of one's Jasper Card will be available via Apple's native Wallet / Passbook app. while users with Android devices can view the Jasper Card passbook pass via an alternate viewing mechanism. Beacon and bluetooth technology will notify mobile card users when they are in proximity to a location where the mobile version of the card is accepted.

Future releases of the app will incorporate maps and campus locations, profile and class information, computer availability in the labs, dining menus and more.

The app compliments the college's new website and intranet portal.

ITS's Web and Collaboration group provides technical direction, oversight and other developmental assistance for this project.  Marketing and Communication provides branding oversight and has compiled the campus services database used for the search.

More on the availability of the app will be forthcoming.

Wednesday, August 3, 2016

Planned Moodle Upgrade and Outage: Thursday Morning, Aug 4, 2016

To complete the moodle upgrade ITS will be taking the moodle server off line Thursday morning from 5am to 630 am.

We apologize for any inconvenience this may cause and are dedicated to a more stable and usable moodle environment. 

New Faculty Classroom Demo Training

Take a Technology Tour of the Manhattan College classrooms and learn how to facilitate computer presentations in a variety of different classrooms.

Other topics addressed will include how to connect your computer to a range of podiums.

Dates and Times:

Thursday, Aug 25 at 10:00 am
Wednesday, Aug. 31 at 12:00 pm
Thursday, Sept. 6 at 3:30 pm

Location:  De La Salle Hall, Room 212


Please RSVP with this Google Form.

Tuesday, August 2, 2016

Planned Outage - Banner Document Mgt

Dear Colleagues,

The Banner Document Management system will be offline for approximately 1 hour (or less) on August 3rd (Wednesday) starting at 7:00am - 8:00am due to network infrastructure maintenance.

Thank you for your patience during this short outage.

Information Technology Services

Monday, August 1, 2016

Planned Moodle Upgrade and Outage: Wednesday Morning, Aug 3, 2016

ITS will be upgrading the the Moodle course server from Moodle 2.9 to Moodle 3.1 on Wednesday morning Aug 3, 2016 from 7:00 am - 12:00 pm.  During this time, Moodle will be off-line and unavailable for use.

The upgrade will provide several new features and improvements for instructors and students.

For full details on the version upgrades see the release notes from Moodle Headquarters for Moodle 3.0 New Features and Moodle 3.1 New Features.