Tuesday, January 31, 2017

Update: All services returned to normal - Old Shared Drives/POS systems down

IT is investigating an issue affecting:

Logo in Email Signature
POS Terminals
Some older windows shared drives.

We will update the community as we have more information.

Thursday, January 26, 2017

UPDATE: Planned Network Maintenance - Jan 29 at 10pm

UPDATE: As of 10:20pm, last night the 29th, the scheduled network maintenance was completed successfully. If you have any questions, please contact ITS at x-7973 or its@manhattan.edu.

ITS will be conducting network maintenance in Thomas Hall on Sunday, January 29th, which will cause some localized network outages between 10pm and 1030pm.

In order to improve the network reliability, there will be scheduled network maintenance in order replace some networking equipment. This network maintenance will affect the wired and wireless networks throughout the building.

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

Wednesday, January 25, 2017

Welcome Back!

We would like to welcome everybody back to campus and trust everyone had a relaxing and peaceful winter break.

ITS Updates
Client Services and Operations would like to share some of our updates and accomplishments as we strive to be a strategic partner and provide  exceptional customer service  to the entire Manhattan College Community:

Audio Visual Technology Enhancements have been made in the following classroom. Crestron Control Units, which are the most up to date and easy to use podium set ups for classrooms, has been installed in the following area:

Crestron Control Unit

  •  Miguel Hall Room 312 has been upgraded to the latest Generation Crestron Control Unit

Infrared Repeaters Project
Client Services and Operations wants to provide an update about another project which will provide an improved user experience for faculty and staff in our classrooms and meeting spaces:  
Infrared Repeaters have been installed in every room with an Airplay device setup. This device will make it much easier to reset Airplay devices.  We will have quicker turn around time when troubleshooting Airplay issues.


A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community.  A STAR has a combination of excellent interpersonal communication skills and technology knowledge.  STARS show compassion when working with members of the community who are having technical difficulties.  STARS will be going through ongoing training this Spring and  upgrading their technical skills in order to offer even stronger support to the Manhattan College community.


Have a question?  Check out our Knowledge Base first.

The best way to get in touch with a Client Services representative is an email to its@manhattan.edu or a phone call to x7973 (718-862-7973). Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message.

Remember that we will never ask you for your password. We encourage you all to please reset your computer and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that they can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.  Adjunct Professors may request equipment for the whole semester.  Equipment must be returned at the end of the semester.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms. Network cables will be provided to faculty upon request. Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.  
Client Services currently has 3 convenient locations: Jasper Basement, O'Malley Library Circulation Desk & RLC 103C. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, users are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to: manhattan.edu/tellits

Don't forget to add us to your Google+ circles +ITS and follow us on Twitter @MC_ITS

Check out our ITS Blog

Do you think wifi is down in your department? Check out our Known Issues page

Thank you for your attention and enjoy the Spring semester!

UPDATE: Emergency Network Maintenance Hayden Hall

UPDATE: As of 7:45 this morning, the emergency network maintenance in Hayden Hall has been completed successfully. All wireless access points throughout the building has been restored. If you have any questions, please contact ITS at x-7973 or its@manhattan.edu.

ITS will be conducting emergency network maintenance in Hayden Hall on January 26th at 7am.

Due to equipment failure, we have lost power to wireless access points on the first, second, and parts of the third floor in Hayden Hall. We will be conducting emergency network maintenance to replace the faulty network equipment. This maintenance will affect both wired and wireless network access in Hayden Hall between 7:00am and 8:00am.

We apologize for the inconvenience. If you have any questions, you can contact ITS at x-7973 or via email at its@manhattan.edu.

Tuesday, January 24, 2017

WIFI Connection Issues in DLS, Memorial, and Miguel Halls

UPDATE:  Issue resolved.

ITS is aware of an issue affecting some WIFI users in DLS, Memorial, and Miguel halls.  We have identified the issue and are working on a temporary solution.  WIFI utilization in these 3 buildings has exceeded the 2048 device maximum current in place.  ITS will be implementing a temporary solution this afternoon and a permanent solution overnight.

Tuesday, January 17, 2017

Updated Wifi Coverage in Thomas and Hayden Halls

We have had several emails and tickets about the wireless coverage in both Thomas Hall and Hayden Hall over the last semester. We heard you and have upgraded the wifi in both locations over the winter break!

Both locations have brand new Aruba Access Points to replace the old and outdated access points that were installed previously. We have also increased the amount of access points in both locations as well. Hayden Hall has an access point installed in almost every single classroom and lab.

The new access points and the additional access points that were installed will increase the wifi coverage, as well as increase the wireless reliability throughout the two buildings.

Our Networking team will be monitoring the wireless throughout the semester. If you notice any issues, please contact ITS at x-7973 or email us at its@manhattan.edu

New InBox by Gmail

Overview to Inbox by Gmail

Inbox offers a more productive way to review your email. Inbox still syncs to Gmail and has an effect on how email is handled there. However, the question is the bigger problem. Terms like "marked as read", and "archived" are deliberately phased out. Instead, Inbox treats your emails like to-dos. The app assumes  that you need to do something with every email. Some are critical pieces of information you need to sort or set aside, some demand replies, and some inform you that you need to do something outside your inbox like pay a bill. 
In all of those cases, "reading" an email doesn't mean you're done with it, so why treat it as such?

The Three Classes of Email: Pinned, Snoozed, or Done

With Inbox, you are given a few options for dealing with email. The three primary actions you can take on emails are to pin them, snooze them, or mark them as done. Here's what those three functions do (as well as their counterparts in Gmail proper):
  • Pin: When you pin an email, it gets more prominent placement in your inbox.  If it's something you'll need to come back to like travel confirmation, reference documents, or an important conversation, pinning it is probably the right way to go. 
  • Snooze: You may need an email but not necessarily right now. Inbox allows you to snooze it so it disappears from your inbox and comes back at a later time. You can specify a specific time, use vague presets like "tomorrow afternoon" or let Google decide with a "Someday" option for things you don't want to deal with now, but that aren't time-sensitive. If you view your inbox in Gmail, snoozed messages will be archived.
  • Done: This is for when you don't need a message anymore. Marking an email as "Done" removes it from your inbox or visible bundles. You can still search for it, but it won't be cluttering everything up. In Gmail this also archives your messages and the functionality is similar in Inbox.
You must commit to the Google InBox paradigm and be aware when you swipe mail away it becomes "archived."

Click here to get Inbox by Gmail and review highlights and videos of the features.

Partially reposted from https://www.google.com/inbox/

Friday, January 13, 2017

Client Services Prioritized Support First Two Weeks of Spring

Client Services will be providing prioritized support for the first two weeks of the Spring semester.  Our focus will be on Classroom Issues, Network Issues, and Event Support.  All other issues/requests will have significant wait times.  We will provide ETAs on requests that can not be handled immediately.  This is done at the beginning of every semester so that we can ensure that classes run smoothly.

Wednesday, January 11, 2017

ITS Service Catalog is Full of Features!

In addition to tracking any tickets you submit to the ITS HelpDesk the TeamDynamix Desktop has many useful services which can be found when you click here:

The ITS Service Catalog screen offers a variety of productive applications.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event SetUp and Support,  to customized  Google email and calendar services:

Another useful feature: if you follow highlighted instructions, this link offers a quick way to check on your outstanding ITS tickets:

UPDATE: Planned Network Maintenance DLS January 13th at 7am

UPDATE: The planned network maintenance in DLS this morning has been completed successfully as of 8:00am. If you have any questions, please contact ITS at x-7973 or its@manhattan.edu

ITS will be conducting network maintenance in De La Salle Hall on Friday, January 13th, which will cause some localized network outages between 7am and 9am.

In order to improve the network reliability, there will be scheduled network maintenance in order to move some networking equipment. This network maintenance will affect the wired network on the 3rd and 4th floors of De La Salle Hall along with wireless throughout the building.

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

Monday, January 9, 2017

Phishing Attempt - Attached Documents

Please be aware of suspicious email messages asking you to open generic attachments.  ITS learned of an attempt earlier today of a message that contained a harmless attachment named "Signed Document.pdf".  The file forwards a user to a login page upon opening the document in an attempt to steal login credentials.  While the message is safe to delete, you should never provide your JasperNet credentials to an unauthorized or unfamiliar application or login page.

If you have any questions or concerns about this or other similar messages, please contact ITS at x7973 or ITS@manhattan.edu to validate the authenticity of the message.

Wednesday, January 4, 2017

e2campus Emergency Alerts - Now with SSO

An update has been applied to the e2campus Emergency Alert system to allow campus users to connect via JasperNet SingleSignOn.  To access e2campus, search for "emergency alerts" at https://inside.manhattan.edu or connect via the Public Safety e2campus page here:


Tuesday, January 3, 2017

Get Organized in 2017 using Google Drive:

New Year, New Semester.  Use Google Productivity Tools to Organize:
Saving lots of files in Google Drive is a great way to keep them safe. But as you put more and more files there, keeping things organized can be a bit of a challenge. So, here are some recent improvements that will help you more easily put things where they belong:
  • When you're browsing files, the toolbar now shows a “Move” icon for files already in Drive and “Add to My Drive” for everything else.

  • When previewing files, a new icon lets you add the file to any folder in “My Drive” quickly and easily.

  • From search results, you can now drag and drop files into folders.

Partially reposted from the Google Drive Blog: http://googledrive.blogspot.com
Originally posted by  Lior Biran, Software Engineer, Google Drivehttps://drive.googleblog.com/2016/01/organization-in-drive-should-be-easy.html