Outage Affecting VPN & Logging Into Computers in Computer Labs, Classrooms, & Remotely

Update 3/25/24 10:39AM:

The outage has been resolved. Affected services are back up and running.

ITS is aware of an outage currently affecting logging into computers in computer labs, classrooms, and Remotely. This same outage is also affecting VPN access. We will send another notification when we have more information.

Computer Lab Software Request Deadline for Fall 2022 is June 3rd, 2022

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2022 semester should be submitted by June 3rd, 2022. Requests submitted after the deadline may not be installed in the labs for the Fall 2022 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

Computer Lab Software Request Deadline for Fall 2021 is July 2nd, 2021

 If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2021 semester should be submitted by July 2nd, 2021. Requests submitted after the deadline may not be installed in the labs for the Fall 2021 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

RESOLVED: Apporto (Virtual Lab Environment) Outage

UPDATE: As of 3:30PM, issue has been resolved. Apporto is up and running again.


ITS is currently experiencing an outage for our virtual lab environment, Apporto. Use of Apporto is momentarily down until further notice.

An update will be provided here when the issue has been resolved.

Computer Lab Software Request Deadline for Spring 2020 is December 6, 2019

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Spring 2020 semester should be submitted by December 6, 2019. Requests submitted after the deadline may not be installed in the labs for the Spring 2020 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

LabStats Features Manhattan College on Homepage

Check out Rich Musal, Director of Client Services & Operations, and Anita McCarthy, Training Manager, IT Services, discussing how LabStats helped Manhattan College make better, more informed budgeting decisions for their computer labs. 

This interview is featured on the LabStats home page.

Software usage data was used to accurately adjust the amounts of licenses being purchased. A request to make more open computer labs available to students was proved unnecessary when hardware usage data was presented to administration.

IT Services uses the data from Labstats to support LabSeat. Which can be found on inside.manhattan.edu Quick Links (see image below.)  This  is a new web application that is installed on our lab computers.  These simple computer lab maps show computer availability in real time before you leave for the lab. This is especially useful during busier times such as midterms and finals week as students can choose where to study by how many computers are available.

Often times a lab is underutilized because students don’t know it exists. They flock to common areas like the library or student center, walking past smaller labs in department buildings or multi-use classroom labs. The data LabSeat provides solves this challenge.

For more details please review LabSeat: Find an Open Computer on Campus.

Partially reposted from the LabStats home page.

Helping Students Find Available Computers on Campus

LabSeat is a new web application that was installed on our lab computers last year.  These simple computer lab maps show computer availability in real time before you leave for the lab. This is especially useful during busier times such as midterms and finals week as students can choose where to study by how many computers are available.

Often times a lab is underutilized because students don’t know it exists. They flock to common areas like the library or student center, walking past smaller labs in department buildings or multi-use classroom labs.

Manhattan College's Computer Labs were featured in a recent article on the LabStats website:  How to Even Out Computer Lab Usage Across Campus

The launch of the LabSeat project was a result of a collaboration of IT Services Operations, Web and Collaboration and Desktop Operations teams.  They were able to use LabStats Application Programming Interface (API) and make it possible to share LabStats data with other software programs.
The result of this successful initiative resulted in an excellent tool which helps students find tech on campus and allows IT Services to use the data to run our labs and equipment more efficiently.

Partially reposted from:  Helping Students Find Tech on Campus

Computer Lab Software Request Deadline for Fall 2019 is July 1, 2019

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2019 semester should be submitted by July 1, 2019. Requests submitted after the deadline may not be installed in the labs for the Fall 2019 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

COMPLETED: License Server Maintenance on Sunday, April 14th at 9:00PM

UPDATE: The license swap was done and the software was tested for functionality as of Sunday, April 19th at 10:00 PM.

ITS will be performing license server maintenance on Sunday, April 14th at 9:00 PM. This maintenance is occurring in order to update the license for SAP2000.

The maintenance is expected to be done by 10:00 PM on Sunday, April 14th. The maintenance will effect all users that are on the Manhattan College network and for those who use the software off-site via VPN.

We apologize for any inconvenience that this may cause. If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973.

Web Print Feedback Request

Web Print (powered by PaperCut) is a web-based printing service that allows quick printing on campus from your own laptop to any public computer lab printer without the need to install any software. ITS has taken the initiative to implement Web Print in the following computer labs:

DLS - 309, 314
LEO - 102
OMAL - 1FL, 206, 410, 506, Kiosk
RLC - 102, 103, 104, 105, 107, 208

Please take this 2-3 minute survey to tell us about your experience with Web Print and help us learn more about how we can improve this service.

Computer Lab Software Request Deadline for Spring 2019 is November 9, 2018

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Spring 2019 semester should be submitted by November 9, 2018. Requests submitted after the deadline may not be installed in the labs for the Spring 2019 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

Computer Lab Software Request Deadline for Fall 2018 is May 11, 2018

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2018 semester should be submitted by May 11, 2018. Requests submitted after the deadline may not be installed in the labs for the Fall 2018 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

LabSeat Outage Resolved

Update: We have identified a solution that is approved by LabStats.  The Desktop Operations team is working on deploying it now.  We expect that LabSeat data should be correct by Monday morning

At 7:22AM Friday December 1st, 2017 it was discovered that LabStats, the product powering LabSeat, is experiencing an outage.  Manhattan College ITS immediately reported the issue to LabStats Support.  We are awaiting an update from LabStats.  This post will be updated when we receive communication from LabStats.

COMPLETE - Licensing Issue: Aspentech HYSYS is Down

Update: 
Licensing issue has been fixed as of 2:45 PM. Aspentech products should be fully functional.


Original Post:
ITS is aware of a licensing issue currently preventing AspenTech HYSYS from functioning.

The license expired this past Friday at midnight. We have been working with their support team since then to resolve the problem. They appear to have been closed for most of the holiday weekend.

We will update this post as soon as we have any more information.

Computer Lab Software Request Deadline for Spring 2018 is November 10, 2017

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Spring 2018 semester should be submitted by November 10, 2017. Requests submitted after the deadline may not be installed in the labs for the Spring 2018 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

Computer Lab Software Request Deadline for Spring 2018 is November 10, 2017

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Spring 2018 semester should be submitted by November 10, 2017. Requests submitted after the deadline may not be installed in the labs for the Spring 2018 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

UPDATE: Computer Lab Network Planned Maintenance 7/31-8/7

UPDATE 3: As of 12:00PM, noon, on August 7th, the network maintenance in the computer labs across campus has been successfully completed. If you have have questions, please contact ITS at x-7973 or via email at its@manhattan.edu.

UPDATE 2: Due to some emergency network issues, Leo Hall computer lab migration has been moved to Tuesday, August 1st. Leo 102 has been completed this morning, however the rest of the Leo Hall will be completed tomorrow. We apologize for this inconvenience.

UPDATE 1: Due to some scheduling conflicts, the network maintenance for O'Malley Library will be on August 7th from 9am to 12pm instead of on August 2nd as previously scheduled. At least one computer lab will remain open at a time for student use throughout the maintenance period.

ITS will be conducting network maintenance on the computer lab networks throughout campus. This scheduled maintenance will be conducted on July 31st to August 7th and will cause some localized wired network outages on a roaming basis in the computer labs only.

In order to improve the computer lab network reliability, there will be scheduled network maintenance in order to migrate the computer lab networks. This network maintenance will affect the wired networks in all of the computer labs across campus. The following rooms will be affected:

• Leo Hall - Monday, July 31st
• 102, 106, 108, 124, 216, 217
• De La Salle Hall - Tuesday, August 1st
• 210, 309, 314
• O'Malley Library - Monday, August 7th
• 206, 410, 506

Note: The computer labs in RLC have already be completed and will not be affected during this maintenance period. If you need computer lab access during this time, we advise using the computer labs and printers located in RLC.

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

Computer Lab Software Request Deadline for Fall 2017 is May 12, 2017

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already slated to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2017 semester should be submitted by May 12, 2017. Requests submitted after the deadline may not be installed in the labs for the Fall 2017 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

RLC 103 Lab will be Partially Closed Tomorrow April 20, 2017

ITS will be performing emergency maintenance to install software in RLC 103 tomorrow all day.  Half of the lab will be closed for maintenance.  Please adjust your plans as needed.

Computer Lab Outage

Manhattan College ITS is aware of the issues being experienced in computer labs and classrooms on campus. These issues are resulting from a Microsoft service update of Windows 10 Anniversary Edition, deployed by Microsoft, not Manhattan College. ITS appreciates your patience as we work to bring the computers to working order. For now, there will be local accounts made for each lab going forward. For example, if you are working in a lab, or classroom, the user login will be “nameoflab”, and the password is the same, “nameoflab”. Thus a computer located in “rlc103” will have the username "rlc103" and the same for a password. If you have any questions regarding the outages we are experiencing across campus, please feel free to contact ITS via email or by telephone at 1-718-862-7973. Thank you for your cooperation during this period.   Local Profiles will be implemented by April 21st.