25Live Mobile to Transition To 25Live Pro: 1/19/21

 Collegenet has announced that they will be retiring 25Live Mobile AKA Scheduling. This is the version of 25Live most are familiar with as it is the one linked from inside.manhattan.edu. As of Tuesday, January 19th, 2021, we will be transitioning the inside.manhattan.edu link (quicklinks) to 25live Pro. 

This means that if you use the quicklinks to access 25live, it will take you to 25Live Pro beginning January 19, 2021. You can currently access 25Live Pro and we encourage you to do so before the official transition date. You are encouraged to bookmark this direct link to 25Live Pro: https://25live.collegenet.com/pro/manhattan#!/home/dash

For more direction on how to navigate 25livePro please reference this link. 

Holiday Break Phishing Scam Protection

Phishing attacks are on the rise and we are taking steps to prevent these attacks from affecting Manhattan College. ITS would like to request your assistance by asking for your hyper vigilance in regards to potential phishing scams by doing the following: 

1. Never respond to any suspicious or unfamiliar emails. 

2. Report any of these suspicious emails to ITS by forwarding the message to its@manhattan.edu for validation.

3. If you think your account has been compromised contact ITS immediately at 718-862-7973 or emailing its@manhattan.edu

For more information about Phishing scams and how to protect yourself this holiday season please check out the links below:

Holiday Scams and Malware Campaigns
Phishing Infographics
Half of all Phishing Sites Now Have the Padlock

As we approach the Christmas Holiday break, ITS would like to remind campus users that we will NOT be performing updates and will NOT ASK for information from you.   

• ITS will NOT ASK for you to update your password or other personal information.
  
  
• ITS will NOT DISABLE your account over the break if you do not respond to an email.
  
  

Gmail Service Disruption

Update 6:51PM 12/15/20 The issue has been resolved.

 As of 4:29PM 12/15/20 Google is working on a Gmail service disruption.  While the system is working, some users are seeing error messages, slowness and other odd behavior.  Google indicates they are still working on it and a resolution for all users is expected soon.  For more about this outage, see Google's status page for this issue.  As always, you can check all Google Workspace App Status Dashboard.

COMPLETE: Campus Wide Network Maintenance - Sunday 12/20/2020, 8am

UPDATE:  As of 840am, this planned maintenance has been completed successfully. We apologize for any inconvenience that this may have caused.

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ITS will be conducting emergency network maintenance on some switches in our data center that will cause disruption to several campus services, such as Banner, as well as both the wired and wireless network throughout campus. This maintenance will be conducted on Sunday, December 20, 2020 from 8am-930am.

In order to provide secure and reliable network services, ITS will be updating firmware on some critical network equipment in our data center. This maintenance will cause network disruption throughout campus during the duration of the maintenance period.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to ITS by emailing its@manhattan.edu or by calling 718-862-7379.

Service Outage Affecting Multiple Campus Systems

Update 2 - 2:30PM: Services are coming back online.

Update 1 - 2:10PM:  ITS has identified a network outage and is working with our provider to perform further troubleshooting. 

ITS is aware of a service outage affecting multiple campus systems and is in the process of troubleshooting.  We'll provide an update once the extent of the outage is known.

Google Outage Follow-Up

This morning Google experienced a world wide service outage. Many people experienced issues logging into their gmail accounts and accessing applications like Drive Sync, Google Chat, etc. 

So, What exactly Happened? 

At this time it is unclear why the outage occurred. Thankfully, it did not last very long and all Google Workplace applications are currently working. If you would like to monitor the status of Google Workspace applications, please check the Google Workspace Status Dashboard. 

Is there anything that I need to do?

Yes! Please make sure to: 

• Log back into all of your Google apps, including Drive File Stream
  

• Use Google Drive!!
  

• Google Drive protects you from data loss.  It is a great place to store your files, email attachments, and even photos.
  
  

• Using drive also makes for much easier collaborations on documents and files. For example, you can use it to send large attachments with ease.
  
  

• Drive also makes it easier to locate stored or shared files with the power of Google Search. You can also easily store email attachments, such as PDFs, in your drive.
  
  

• Drive is also accessible from any computer, tablet, or device.

• To learn more about backing files up to your drive, check out this link.
  

If you have any questions please reach out to ITS at 718-862-7973 or email its@manhattan.edu 

Google Workspace Major Outage

Update: All Services restored around 7:52AM. 

Google is currently experiencing a major outage across all services.  This means that you may experience issues using their services for the duration.  The Google Workspace Status Dashboard will be the best place to get updates about this issue.

Google Workspace: Share/View History of Docs, Sheets, and Slides Now Available

Google Workspace has released a new feature that allows you to see a list of all those who you have shared the document with as well as the last time they viewed it. 

For directions on how to access this feature please refer to this link. 

Banner Downtime 12/10/2020 - Please Read

 Dear Colleagues,

Tonight (12/10/2020) between 8:00pm - 9:00pm, ITS will be applying financial aid patches to the Banner production system.  Banner will be offline for this duration.

Thank you for your patience while we apply these required patches.  

ITS

Network Outage - Leo Higgins and GPAC

UPDATES:

12/8: The faulty network device has been replaced. Leo, GPAC, and Higgins are fully online.

12/5: Wired and wireless access have been restored to GPAC, Higgins, and 3rd and 4th Floor Leo. 1st floor of Leo is mostly down and part of the 2nd floor is down.

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Due to a network device failure, Leo, Higgins, and GPAC building's networks are down. Unfortunately, until we are able to receive a replacement for this piece of network equipment, these buildings will remain down. We apologize for the inconvenience and will keep this post updated with any changes on the status of these buildings.

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause. 

25Live Mobile to Transition To 25Live Pro: 1/19/21

Collegenet has announced that they will be retiring 25Live Mobile AKA Scheduling. This is the version of 25Live most are familiar with as it is the one linked from inside.manhattan.edu. As of Tuesday, January 19th, 2021, we will be transitioning the inside.manhattan.edu link (quicklinks) to 25live Pro.

This means that if you use the quicklinks to access 25live, it will take you to 25Live Pro beginning January 19, 2021. You can currently access 25Live Pro and we encourage you to do so before the official transition date. You are encouraged to bookmark this direct link to 25Live Pro: https://25live.collegenet.com/pro/manhattan#!/home/dash

For more direction on how to navigate 25livePro please reference this link .

Cyber Security Best Practices

As we are coming to the end of this year and are in the midst of an almost entirely online culture,  please review these Cyber Security best practices. 

1. Ensure your security software and computer operating system is updated with the latest versions. It is essential to install the updated security software on all your devices so that it helps to protect from cyberthreats.
   
   
   
2. It is important to have a unique and complex password that can help to avoid cyber attackers from accessing your information. A strong password contains 10 characters including numbers, symbols, lowercase, and uppercase. Change your password regularly, this helps to avoid hackers to access the data.
   
   
   
3. Use multi-factor authentication. Multi-factor authentication helps to protect your data by adding an extra layer of security. With MFA, if the hacker gets your password, they would be required to cross the second or third factor of authentication such as security code, OTP, fingerprint and voice recognition. 
   
   Fun Fact: If you use Duo, you are already doing this! To learn more about Duo check out this link. 
   
   
   
4. Be cautious of links, attachments, and emails from unrecognized senders. Never give personal details in response to emails, pop-ups, attachments, or any other forms of communication that you don’t initiate.
   
   
   
5. Enable Best firewall protection. This prevents unauthorized users from accessing your websites, emails and other sources of information that can be accessed through the web.