Computer Lab Software Request Deadline for Fall 2022 is June 3rd, 2022

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2022 semester should be submitted by June 3rd, 2022. Requests submitted after the deadline may not be installed in the labs for the Fall 2022 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

Campus-Wide Wifi Upgrade - 4/27 and 4/30

UPDATE: April 30th maintenance had been completed as of 6:53 AM.

UPDATE: April 27th maintenance had been completed as of 6:56 AM.

In order to maintain a safe, secure, and reliable wireless network, ITS will be upgrading the core equipment of our wireless infrastructure. This will occur on April 27th and April 30th and is expected to last from 6am-7:30am This maintenance will cause the wireless network to be down during the duration of the maintenance period and will affect devices that generally connect to the wireless network, including Kramer devices in classrooms. This maintenance will not affect the wired networks across campus.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Messages Sent to Manhattan College Accounts During Friday-Saturday Outage Will Not be Received

As you may be aware, there was an email outage late Friday April 22nd into Saturday April 23rd morning. Messages sent to Manhattan College emails during this time are lost. If you sent any important messages during this time frame, please resend. The outage was repaired by 10AM Saturday April 23rd.

Incoming Email Issues

Update 10AM 4/23/22: Issue is resolved. A SPAM filter setting needed adjustment.

ITS is aware of an issue with incoming email messages to Manhattan College accounts. ITS is currently investigating the issue. Outgoing email still works. This also means that emails to its@manhattan.edu will not be received. If you have an issue, please use this service request form.

RLC Client Services Location Closed Morning April 19, 2022

 Due to scheduling issue the RLC Client Services Office location will be closed today until 12PM. Prioritized support will still be provided to South Campus via our Jasper Office location during this time. Please email its@manhattan.edu for assistance.

Tell ITS!

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

• Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 
  
  
• Have a good experience? Let us know! 
  
  
• Have a bad experience?  Let us know what went wrong so we can correct it for the future.  
  
  
• Have an idea to improve tech at the college?  We want to know about it.  
  
  
• Make sure to give us your name so we can give you credit if the idea is implemented.
  
  

If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Windows 8 End of Life Schedule

Every Windows product has a life cycle. The life cycle begins when a product is released and ends when it's no longer supported. Knowing key dates in this life cycle helps you make informed decisions about when to update, upgrade or make other changes to your software. 

Windows 8 Support will end January 10, 2023.

Microsoft Support Reference to determine: Which Windows operating system am I running?

Solution

Manhattan College ITS loads Windows 10 on all ITS supported compatible devices.

Next Steps

If you happen to have a computer with Windows 8 please upgrade your computer before January 10, 2023.  You can contact ITS for assistance.

• Email: its@manhattan.edu
• Call: 718-862-7973

Further details:  Windows 7 End of Life Schedule 

Phishing Reminder

Everyday is a chance to do good. Or in the case of phishers, to do evil.

Today, ITS detected a phishing email campaign aimed at the Manhattan College community. The phishing email claims to be from the college's "Manhattan Mail Delivery Subsystem." It requests the user to click a phishing link (that displays a manhattan.edu URL but actually directs to an absolutely different domain), login with their credentials and review undelivered email messages.

Phishing login webpage that is aimed at the Manhattan College community.

Everyday the college receives phishing campaigns. This particular campaign is notable due to the branding of the phishing login webpage. Notice the differences between this phishing login webpage and the official login webpage that you typically use. Now consider that the phishers could copy the official login webpage's design.

ITS asks you to be mindful of the URL shown in your browser's location bar when you are prompted for your credentials. This will help us to be less vulnerable to such attacks. Also when you see a link be mindful that the text displayed is not necessarily the URL address used (e.g., http://www.google.com).

You may ask, what should be asked of ITS though. First, ITS (along with our email service) attempts to prevent phishing emails from being delivered successfully. If the phishing emails have been delivered successfully, the phishing emails are quarantined (i.e., clawed away from inboxes, spam folders, etc.). Second, any recipient who interacted with the phishing email is notified and advised to change their password in the case that it was phished. Third, the hosting provider is notified of the abuse as is the sending email address' domain or the host of the sending email server. Lastly, we review our practices with respect to improving our response to future attacks.