Miguel Network Maintenance - 9/30 - 6AM - 8AM

UPDATE 9/30 6:54AM: Maintenance has been completed 

In order to maintain a safe, secure, and reliable network, ITS will be performing maintenance on our network infrastructure in Miguel Hall. This will occur on Saturday, September 30th is expected to last from 6am to 8am. This maintenance will cause the wired and wireless networks to be down during the duration of the maintenance period.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Basic Computer Troubleshooting Tips and Tricks

 

• A great first step is to turn the device off and back on again.
• In most cases, someone else has already resolved your issue. Search Google describing your issue and you will most likely find a step by step guide to resolution.
• Check the device manufacturer support page.

Semesterly Reminder About Ticket Creation Best Practices

Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973.

Argos Enterprise Reporting Made Easy

Argos is an easy interface to interact with data from Banner. Note that Argos is for reporting only and not meant for data entry. You can easily download your Argos report to an excel file for offline data manipulation. Check out this article on Argos navigation to learn more. 

Banner Communication Manager Could Help You!

If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article. 

If this is something you would like to explore further please email its@manhattan.edu for a BCM Consultation to arrange a setup and training session.

Hayden/Miguel/Memorial Network Outage - 9/11

12 September 2023 7:00pm 

Outagtes in Hayden have been resolved. Network connectivity have been fully restored.

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12 September 2023 5:30pm 

Outagtes in Miguel have been resolved. Network connectivity have been fully restored.

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12 September 2023 3:00pm 

Hayden has partially been restored. There are roaming outages and the 4th and 5th floors.

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12 September 2023 9:00am 

Networking engineering is swapping in working equipment as a temporary solution. We expect connections in Hayden to start coming back in line at approximately 11:am. 

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Due to an equipment power failure, our network equipment will be taken offline, which is causing network outages throughout Hayden, Miguel and Memorial These outages will continue to happen for the foreseeable future. We will keep you updated with any news.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Scheduled Downtime Tonight (1hr)

Dear Colleagues,

ITS is taking the Administrative System (Banner) offline this evening (9/11/2023) between 8:00 pm - 9:00 pm to apply a Financial Aid upgrade.

Thank you for your patience.

ITS

Horan Network Maintenance - 9/16 - 6AM - 8AM

Update: This maintenance has been completed as of 6:55 am.

In order to maintain a safe, secure, and reliable network, ITS will be performing maintenance on our network infrastructure in Horan Hall. This will occur on Saturday, September 16th is expected to last from 6am to 8am. This maintenance will cause the wired and wireless networks to be down during the duration of the maintenance period.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

ITS Knowledge Base

 Did you know that you can get answers to most of your ITS questions at our Knowledge Base?

Fall 2023 Client Service Prioritized Support August 28 - September 15

  ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 28 - Friday, September 15, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Semesterly Reminder to Check drive.google.com

This is your semesterly reminder to make sure that all your files are backed up by checking drive.google.com to make sure that your file sync is working properly. If your files do not show up at drive.google.com they are not properly backed up and are at risk of loss. If you need any assistance, email its@manhattan.edu.

Fall 2023 Client Service Prioritized Support August 28 - September 15

 ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 28 - Friday, September 15, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Hayden Network Equipment Upgrade - 9/2

UPDATE: This maintenance has been completed as of 9:52AM.

In order to maintain a safe, secure, and reliable network, ITS will be upgrading the core equipment in Hayden Hall. This will occur on September 2nd and is expected to last from 6 AM-10 AM. This maintenance will cause our network to be down during the duration of the maintenance period and will affect devices that connect to the internet.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.