tag:blogger.com,1999:blog-12135786720555349812024-03-18T18:02:14.620-04:00Manhattan College ITS BlogUpdates and news on how technology is changing in Manhattan College.Wyatt Madejhttp://www.blogger.com/profile/01767323890262585499noreply@blogger.comBlogger1535125tag:blogger.com,1999:blog-1213578672055534981.post-2457348040504830232024-03-18T13:48:00.001-04:002024-03-18T13:48:37.555-04:00ITS Blog Subscription Email Outage It has come to our attention that the email subscription to the blog stopped working in December. We are investigating.Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-90347827832887117142024-03-18T13:40:00.002-04:002024-03-18T13:40:22.947-04:00Tech Tip: Pin Messages in Google Meet so that Participants Joining After the Message Was Sent Can See It Below is copied from the Google Workspace Blog. UpdatesThis official feed from the Google Workspace team provides essential information about new features and improvements for Google Workspace customers.Pin chat messages in Google MeetWednesday, January 31, 2024What’s changing You can now pin messages to the top of the meeting chat. Pinned messages will appear for all Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-50769444780811342522024-03-18T09:39:00.004-04:002024-03-18T18:01:43.301-04:00Phone System Maintenance Monday March 18 5:30PMUpdate 6:01PM 3/18/24: Maintenance completed. ITS will need to perform maintenance on the phone system at 5:30PM today. The phone system will be down for a few minutes.Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-14273498341979610072024-03-18T00:00:00.004-04:002024-03-18T00:00:00.136-04:00Colleagues Doing Great Things Is there a process or tool that you or a colleague have developed or are using that works very well and might be helpful to others? Please nominate yourself or your colleague and their process/tool. A member of the ITS training team will reach out to discuss possibly documenting this in a knowledge article, training video and/or a live workshop. Please send in your nominations via this form.Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-59361054766297996032024-03-17T16:26:00.004-04:002024-03-17T19:00:43.435-04:00UPDATE: Outage NotiificationDear Campus Community,Access to the Manhattan College services has been restored.Thank you for your patience!Information Technology ServicesDear Campus Community,the authentication component that allows the Manhattan College community to gain access to services (Banner, Self-Service, Moodle, etc.... is offline. ITS is working on this to get it resolved.This message will be updated once thisKevinhttp://www.blogger.com/profile/07756730263681815442noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-56525615969611548002024-03-15T19:41:00.000-04:002024-03-15T19:41:28.846-04:00 Act Fast! Weekly Stipend of $500!While the clickbait title may seem heartless it is intended to protect you, your loved ones, and our community.We recently experienced a scam job opportunity email campaign. Do not assume that @gmail.com or @zohomail.com addresses offer job opportunities. The phishing email looked similar to the following.From: maria tae <maria.tae.research@zohomail.com>
Subject: RA:POSITION MANHATTAN John B. McCabehttp://www.blogger.com/profile/10628039678853070420noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-83789941285946879132024-03-13T10:23:00.003-04:002024-03-15T07:34:36.013-04:00COMPLETE: Moodle Scheduled Maintenance on Friday 3/15/2024 7:00AM-9:00AMUPDATE: As of approximately 7:30AM Friday 3/15/2022, Moodle updates are complete and the system is functioning normally.The Manhattan College Moodle system will be undergoing system maintenance starting at 7:00AM on Tuesday 3/15/2024 to implement important system updates. We anticipate that the maintenance will be completed between 7:00AM - 9:00AM during which time the Maggie Mhttp://www.blogger.com/profile/04812327076954668978noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-31927808993313030722024-03-11T09:56:00.001-04:002024-03-11T10:49:06.399-04:00Update: JasperConnect Back Online Dear Colleagues,Information Technology Services resolved the issue that was causing log on issues with JasperConnect.Thank you for your patience.Information Technology Services.Dear Colleagues,JasperConnect is experiencing technical issues and is currently offline. ITS is working on getting this back online.Thank you for your patience.Information Technology Services.Kevinhttp://www.blogger.com/profile/07756730263681815442noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-5891721578425577942024-03-11T09:55:00.010-04:002024-03-13T09:12:29.702-04:00Telephone Time Not Updating for Some PhonesUpdate 9:11AM 3/13/24: I confirmed with New Era support (Phone Company) that they had to manually fix the time in some systems. They are working on a program to automate this in the future as had been done in the past.Update 12:18PM: Affected phones are starting to show the right time.ITS is aware of an issue where some phones do not have the updated time. We have submitted a ticket to our phone Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-71957429470277390482024-03-11T00:00:00.005-04:002024-03-11T00:00:00.144-04:00ITS Training Services Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more. Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-54198279595188012912024-03-06T00:00:00.018-05:002024-03-06T00:00:00.131-05:00Save your tab groups for laterWith the latest Google Chrome update you can save and open tab groups across desktop devices when you need them. This makes it easier to clean up your tab strip and focus on the thing you need to get done, right now.Right-click a Tab and select Add tab to group.Turn on Save group and your group will appear in the bookmarks bar.To remove the group from your tab strip but keep it for later, Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-35708716538907171752024-03-05T00:00:00.000-05:002024-03-05T00:00:00.127-05:00Argos Enterprise Reporting Made EasyArgos is an easy interface to interact with data from Banner. Note that Argos is for reporting only and not meant for data entry. You can easily download your Argos report to an excel file for offline data manipulation. Check out this article on Argos navigation to learn more. Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-40058386178501902202024-03-04T00:00:00.009-05:002024-03-04T00:00:00.134-05:00Update Desk Phone Caller IDThis is your semesterly reminder to submit a request if you need the name on your phone caller ID to be updated. Note that the Naming convention is Last Name First Initial (ex: Musal R).Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-18274079299563566702024-03-04T00:00:00.001-05:002024-03-04T00:00:00.134-05:00If You Use Microsoft Outlook to Access Gmail Action Required All those who utilize Microsoft Outlook to access their Manhattan College emails must transition to the new login method prior to June 1, 2024. Please review these instructions and reach out to its@manhattan.edu if further assistance is needed.Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-82753132313484371722024-02-29T09:15:00.000-05:002024-02-29T09:15:18.583-05:00How to Fix Email SignatureIf your email signature has lost the Manhattan College logo or has any other issues, please follow these instructions to fix your signature. Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-57682767779642937022024-02-28T19:43:00.001-05:002024-02-28T19:43:31.668-05:00Phishing Campaign Poses as a Payroll NotificationA phishing email campaign from akamatsu@vcs.wbs.ne.jp reports to recipients the following "1 New Notification Regarding Your 2024 Payroll."The email message includes a link that poses as https://manhattan.edu/Ul/Payr0ll/2024/f0rm.pdf but actually goes to https://ksanwa.com/{redacted}/.The URL is a credential harvesting web page that is very similar in appearance to the usual John B. McCabehttp://www.blogger.com/profile/10628039678853070420noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-12595125304643609882024-02-28T11:52:00.005-05:002024-02-28T11:52:26.893-05:00Outages ResolvedThere were numerous services affected by an outage today. All are now resolved.Services:Voicemail to EmailScan to EmailKramer AirPlayWeb PrintLDAP Login for Classroom/Computer Lab computers & VPNRichard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-71721658082274718162024-02-28T10:53:00.006-05:002024-02-28T13:18:25.323-05:00Mail Server Outage Affects Scan to Email and Voicemail to EmailIssue resolved 11:50AM 2/28/24Back logged messages will come through. We have not turned on the copy of messages to voicemail box since back logged messages are not lost and come through. We are currently experiencing a mail server outage. This affects scan to email and voicemail to email. We will be setting all who have voicemail to email setup to copy so that there will be a copy of your Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-60698117826348607412024-02-26T00:00:00.005-05:002024-03-04T07:40:18.632-05:00Semesterly Reminder About Ticket Creation Best Practices Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973.Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-43435928987298936982024-02-26T00:00:00.004-05:002024-02-26T00:00:00.131-05:00Update Campus DirectoryThis is your semesterly reminder to make sure that your Campus Directory entry is correct. Make sure the phone number and office location is correct. If you need an update, review these instructions. Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-3689857030012714392024-02-21T12:02:00.009-05:002024-03-08T17:33:16.300-05:00COMPLETE: MCS and ProDev Moodle Maintenance - Friday 3/8/2024 2PM-8PMUPDATE: As of approximately ~5:30 PM Friday 3/8/2021, the MCS and ProDev Moodle system scheduled maintenance and updates have been completed. Those systems are now AVAILABLE. Some users may need to clear their web history/cookies or restart their browser for the new changes to apply. Rescheduled: MCS and ProDev Moodle system maintenanceMaggie Mhttp://www.blogger.com/profile/04812327076954668978noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-71054283395698186192024-02-19T16:00:00.002-05:002024-02-20T21:00:40.693-05:00COMPLETED: Upcoming Network Maintenance: 02/20 Miguel Hall 6:00PM - 8:00PMUpdate 02/20: The maintenance has been completed.Tomorrow, February 20th, from 6:00 PM to 8:00 PM, ITS will conduct vital maintenance on some of the networking equipment in Miguel Hall. During this period, there will be temporary disruptions to wired connectivity in few select offices within Miguel Hall. Please be aware that the majority of wired connections, classrooms, along with WiFi, will Ian Healyhttp://www.blogger.com/profile/18221689360755834852noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-40126224934572419142024-02-19T00:00:00.011-05:002024-02-19T00:00:00.154-05:00ITS Training ServicesDid you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more. Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-71858720720969072462024-02-19T00:00:00.009-05:002024-02-19T00:00:00.154-05:00Basic Computer Troubleshooting Tips and Tricks A great first step is to turn the device off and back on again.In most cases, someone else has already resolved your issue. Search Google describing your issue and you will most likely find a step by step guide to resolution.Check the device manufacturer support page.Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.comtag:blogger.com,1999:blog-1213578672055534981.post-30435108798282503822024-02-16T07:08:00.004-05:002024-02-16T07:08:18.724-05:00Sort, filter and manage comments faster in Google Docs, Sheets and Slides What’s changingWe’re introducing an improved comments experience in Google Docs, Sheets, and Slides to help you find and take action on comments easier than ever before. While you will continue to see and interact with the comments experience you’re familiar with, you’ll also notice updates to our comment cards, icons, and more. You can explore new and familiar ways to interact with Richard Musalhttp://www.blogger.com/profile/06535016169991944145noreply@blogger.com