These email updates contain information about the current status of your tech-support request, the date the ticket was created, and the due date, among other information. To make it easier to find these updates, a filter or sort can be created within Gmail to automatically place these emails in a label or tab.
Gmail's filters allow you to manage the flow of incoming messages. Using filters, you can automatically label, archive, delete, star, or forward your mail, even keep it out of Spam. click here for step-by-step instructions on creating filters with Gmail.
Gmail messages are automatically classified into categories that can help you further organize emails. Categories such as 'updates' can be used as tabs in you inbox, making it easier to sort through your emails for important updates. Click here for more details about using Gmail inbox tabs.