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Tuesday, May 22, 2018

SSO Intermittent Issues

ITS has received reports of intermittent issue with JasperNet SSO (Single Sign On).  We have confirmed that sessions that have expired (timeout) are causing an error when you try to re-login to any JasperNet service.

The work-around for this issue is to close your web browser (or reboot your computer).

ITS is actively working to identify the root cause of this issue and resolve.  As a result, there may be a brief interruption of service when attempting to login to JasperNet services throughout the day.