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| Left to right: R. Musal, A. Robinson, G. Quaglieni, K. Strode, J. Moberg, H. Malecha, A. McCarthy IT Staff from St. Olaf College and Carleton College welcomed at Manhattan College |
Manhattan College IT Services Client Services & Operations team hosted IT staff from St. Olaf College and Carleton College in Minnesota. These two colleges are considering choosing TeamDynamix (TDX) service management system to manage their Helpdesk.
The IT staff from the two colleges made a trip out East to learn best practices of how Manhattan College utilizes TDX. As an early adopter of TeamDynamix and a success story for the seamless implementation and deployment of TDX, Manhattan College IT Services serves as a resource for other colleges and universities implementing this system.
Manhattan College ITS has been using TDX since 2013 to successfully manage our IT supports services to meet client requests across campus. The ITS Helpdesk is able to leverage TDX to handle 9,000+ tickets per year.