Please Read - Banner/Self-Service Maintenance (Complete)

Dear Campus Community,

The maintenance has been completed and Banner & Self-Service are back online.

Thanks again for your patience.

Information Technology Services

Dear Campus Community,

Information Technology Services will be fine tuning the administrative systems tonight (08/31/2022) starting at 8:00pm - 10:00pm.  The Administrative Systems (Banner, Self-Service...) will not be available during this time period.  

Thank you in advance for your patience,

Information Technology Services

ITS: New Student Employment and GA Opportunities!

   ITS is looking to fill the following 5 positions ASAP! 

• Graduate Assistant- South Campus Client Services The Client Services Graduate Assistant (CSGA) reports to the IT Support Specialist (ITSS).  The CSGA is responsible for managing the day to day workflow of the Client Services office.  The CSGA also trains and supervises a team of student employees.  The major responsibility of this position is to ensure that their assigned Client Services office and ticket queue is running efficiently.  The successful candidate must stay up to date with the technology deployed at Manhattan College.  The successful candidate must also ensure that their team has the skill, tools, and resources to be successful.  The CSGA will communicate regularly with their counterparts in other offices and backup each other as needed.
  
  
• Video Specialist The primary role of this position is to work on editing, collaborating, and creating knowledge centered instructional videos to be used by those on campus. 
  
  

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  
  
• Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  
  
  
   Please feel free to pass this on to anyone at Manhattan College that you think would be a good fit! 

Unplanned Outage - FYI (UPDATE)

Follow-up Message

Dear Colleagues,

The administrative system are back online. 

Thank you for your patience

ITS 

Dear Colleagues,

We are experiencing issues with Banner and related systems, ITS is working to identify and resolve the issue.  This not only impacts Banner but also Self-Service, Degree Works and other Banner connected services.

We'll update the blog post once the issue is resolved.

Thank you for your patience.

ITS

Administrative Systems Temporarily Offline (UPDATE)

 Follow-up Message

Dear Colleagues,

The administrative system issue has been resolved and all systems are back online.

Thank you for your patience

ITS

Dear Colleagues,

We are experiencing issues with Banner and are working to identify and resolve the issue.  This not only impacts Banner but also Self-Service, Degree Works and other Banner connected services.

We'll update the blog post once the issue is resolved.

Thank you for your patience.

ITS

Friendly Reminder: Back Up Your Data

With the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking drive.google.com to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device. 

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

• Your critical data should never reside in a single place.
• The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
• Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
• Backups can be configured to run in real time when files on your computer are changed.
• Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.

If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Information partially taken from: https://er.educause.edu/blogs/2017/9/september-2018-do-you-have-a-personal-backup-plan 

Now Available: Instant ITS Blog Updates!

ITS has recently changed the way you can subscribe to our blog. 

This new subscription will allow you to get instant updates when a post is shared to the blog straight to your inbox! This is done by joining a Google group that sends out an email each time a post is shared. If you'd like to subscribe, please refer to this guide. 

Please note that if you have already subscribed but want to receive ITS blog updates faster by joining the group, you will need to subscribe using this link. 

Windows 8 End of Life Schedule

Every Windows product has a life cycle. The life cycle begins when a product is released and ends when it's no longer supported. Knowing key dates in this life cycle helps you make informed decisions about when to update, upgrade or make other changes to your software. 

Windows 8 Support will end January 10, 2023.

Microsoft Support Reference to determine: Which Windows operating system am I running?

Solution

Manhattan College ITS loads Windows 10 on all ITS supported compatible devices.

Next Steps

If you happen to have a computer with Windows 8 please upgrade your computer before January 10, 2023.  You can contact ITS for assistance.

• Email: its@manhattan.edu
• Call: 718-862-7973

Further details:  Windows 7 End of Life Schedule 

Banner Communication Manager Could Help You!

If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article. 

If this is something you would like to explore further please email its@manhattan.edu for a BCM Consultation to arrange a setup and training session.

ITS: New Student Employment and GA Opportunities!

  ITS is looking to fill the following 5 positions ASAP! 

• Graduate Assistant- South Campus Client Services The Client Services Graduate Assistant (CSGA) reports to the IT Support Specialist (ITSS).  The CSGA is responsible for managing the day to day workflow of the Client Services office.  The CSGA also trains and supervises a team of student employees.  The major responsibility of this position is to ensure that their assigned Client Services office and ticket queue is running efficiently.  The successful candidate must stay up to date with the technology deployed at Manhattan College.  The successful candidate must also ensure that their team has the skill, tools, and resources to be successful.  The CSGA will communicate regularly with their counterparts in other offices and backup each other as needed.
  
  
• Video Specialist The primary role of this position is to work on editing, collaborating, and creating knowledge centered instructional videos to be used by those on campus. 
  
  

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  
  
• Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

ITS Priority Support for Aug 29th-Sept 16th

ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 29th - Friday, September 16, 2022.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Additionally, please take note of the following office limited support and closure times for our Client Services offices. We appreciate your understanding as during these times you might experience some delays in response time. 

RLC Office (South Campus) 

• Limited Staffing

• Monday: 7:30am - 1:30 pm, 2:30pm - 6:00 pm

• Tuesday: 12:00pm - 3:30pm

• Thursday:  7:30am - 1:30pm, 3:30pm - 6:00pm 

• Friday: 7:30am - 10:00am

• Physical Office CLOSED (No Walk Ins. Time for ticket resolution may be longer than normal.)

• Monday: 6:00pm - 7:00pm

• Tuesday: 12:00pm - 1:00pm, 6:00pm - 7:00pm

• Wednesday: 7:30am - 9:00am, 6:00pm - 7:00pm

• Friday: 7:30am - 8:00am

Jasper Office (North Campus)

• Limited staffing  

• Monday: 7:30am - 9:30am; 3:00 pm - 7:00pm

• Wednesday: 7:30am - 11:00am

• Thursday: 9:30 am - 11:0 am

• Friday: 3:00pm - 5:00 pm

• Physical Office CLOSED (No Walk Ins. Time for ticket resolution may be longer than normal.)

• Monday: 1:15pm - 3:00pm

• Tuesdays: 7:30am - 12:30pm

• Wednesdays: 3:15pm - 5:00pm 

• Thursdays: 7:30am - 9:30am, 1:15pm - 3:00pm 

These dates / times are subject to change and we will update the community with any changes as they happen. We apologize for any inconvenience.

COMPLETE: Moodle Scheduled Maintenance on Tuesday 8/23/2022 7:00AM-9:00AM

UPDATE:  As of approximately 7:30AM Tuesday 8/23/2022, Moodle updates are complete and the system is functioning normally.

The Manhattan College Moodle system will be undergoing system maintenance starting at 7:00AM on Tuesday 8/23/2022 to implement important system updates.  We anticipate that the maintenance will be completed between 7:00AM - 9:00AM during which time the Moodle system may be UNAVAILABLE.

Fall 2022 Classroom Technology Training Signup

 ITS will be offering classroom technology training sessions from August 22nd-Sept 2nd.

The trainings will take place on campus with a member of the ITS technology training team.

The trainings will review the podium guides and basic troubleshooting for the technology in the classrooms. If possible, when signing up for a session, please include the classroom building and number you will be teaching in during the Fall. Please note some classrooms are different than others so the training will be specific to the type of classroom you are teaching in.

To sign up please click here. 

ITS will also be offering training the first and second week of classes from Aug 29th-Sept 9th. Please email sleavey01@manhattan.edu to schedule a time to review the classroom technology during that time frame.

Please feel free to reach out to Susanne Leavey (sleavey01@manhattan.edu) directly with any questions or to schedule an alternative time/date if none of the above work for you.

ITS: New Student Employment and GA Opportunities!

 ITS is looking to fill the following 5 positions ASAP! 

• Graduate Assistant- South Campus Client Services The Client Services Graduate Assistant (CSGA) reports to the IT Support Specialist (ITSS).  The CSGA is responsible for managing the day to day workflow of the Client Services office.  The CSGA also trains and supervises a team of student employees.  The major responsibility of this position is to ensure that their assigned Client Services office and ticket queue is running efficiently.  The successful candidate must stay up to date with the technology deployed at Manhattan College.  The successful candidate must also ensure that their team has the skill, tools, and resources to be successful.  The CSGA will communicate regularly with their counterparts in other offices and backup each other as needed.
  
  
• Video Specialist The primary role of this position is to work on editing, collaborating, and creating knowledge centered instructional videos to be used by those on campus. 
  
  

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  
  
• Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Fall 2022 Classroom Technology Training Signup

ITS will be offering classroom technology training sessions from August 22nd-Sept 2nd.

The trainings will take place on campus with a member of the ITS technology training team.

The trainings will review the podium guides and basic troubleshooting for the technology in the classrooms. If possible, when signing up for a session, please include the classroom building and number you will be teaching in during the Fall. Please note some classrooms are different than others so the training will be specific to the type of classroom you are teaching in.

To sign up please click here. 

ITS will also be offering training the first and second week of classes from Aug 29th-Sept 9th. Please email sleavey01@manhattan.edu to schedule a time to review the classroom technology during that time frame.

Please feel free to reach out to Susanne Leavey (sleavey01@manhattan.edu) directly with any questions or to schedule an alternative time/date if none of the above work for you.

Campus Network Equipment Upgrade - 8/20

  In order to maintain a safe, secure, and reliable network, ITS will be upgrading the core equipment of our network infrastructure. This will occur on August 20th and is expected to last from 6 AM-10 AM. This maintenance will cause our network to be down during the duration of the maintenance period and will affect devices that connect to the internet.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Banner Maintenance Downtime changed to August 12th

Dear Campus Community,

On August 12th (originally August 11th), please be advised that scheduled maintenance will occur between 9:00pm-11:00pm. This will require downtime for Banner and all related services such as Self-Service, Workflow, Banner Communications, Argos etc….

We  apologize for any inconvenience and appreciate your patience.

Information Technology Services 

Wifi Issues in Horan

UPDATE: Power has been restored in the Attic.

We are currently experiencing wifi issues in Horan due to power failure. Physical Plant is currently working on this issue. We will keep updating as we have more information.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Campus Network Equipment Upgrade - 8/6

Update: This maintenance has been completed as of  9:37 AM.

In order to maintain a safe, secure, and reliable network, ITS will be upgrading the core equipment of our network infrastructure. This will occur on August 6th and is expected to last from 6 AM-10 AM. This maintenance will cause our network to be down during the duration of the maintenance period and will affect devices that connect to the internet.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

IDVerify.manhattan.edu TLS Incident

UPDATE 10:30AM: TLS incident resolved. Please refresh your web browser tab or restart your web browser to obtain the corrected TLS certificate and settings.

Client Services Requests Phone Only Until Single Sign On (SSO) Fixed

Update: As of 8:38AM Single Sign On (SSO) is back up.

Due to the Single Sign On (SSO) outage ITS Is unable to login to our ticketing system. If you need immediate assistance, please call (718)862-7973. We will update this post when SSO becomes available.

Single Sign On (SSO) Issue Affecting Login to Manhattan College Services

Update: As of 8:38AM Single Sign On (SSO) is back up. 

At approximately 8:00AM today we became aware of an issue with our Single Sign On (SSO) service. This is the service that controls login to the majority of Manhattan College Systems. Any system using your Jaspernet Login is affected (Banner, Gmail, Moodle, etc). Until the issue is resolved, you will be unable to login to these services. If you are already logged in, you will remain logged in until the service times out. We are investigating the issue currently and will provide an update when we have more information.