Update from Collegenet 4:15PM November 2, 2023:
Dear Series25 Customer,
On Thursday, November 2, CollegeNET experienced a service outage due to a near complete power failure at our data center.
This incident has been rectified.
All Series25® services are now available.
Update from Collegenet 12:44PM November 2, 2023:
Dear Series25 customer,
On Thursday, November 2, CollegeNET experienced a service outage due to a near complete power failure at our data center. This incident began at approximately 5 AM PT and continues to the present.
During this outage, all Series25® services are temporarily unavailable. We understand the importance of these services to your operations and apologize for any inconvenience this may cause.
Our IT team is actively managing the situation, with personnel on-site at the data center. Rest assured that they are prepared to restore our services as soon as power is fully restored within our server area.
Series25 services will resume when our data center regains power. We will notify you as soon as our services are back online. You are our top priority, and we appreciate your patience and understanding as we work to resolve this issue.
If you have any questions, please contact Functional Support (asktrainers@collegenet.com) or your Account Manager (series25implementation@collegenet.com).
Thank you for your continued trust in Series25 software. We are committed to ensuring a swift resolution.
Sincerely,
Your CollegeNET Series25 Team
Original Message from ITS:
We are aware of an outage regarding 25Live and have reported the issue to Collegenet. We are awaiting an update from Collegenet.