ITS was made aware of a global phone system outage late Friday January 3rd. Once we were made aware, we started troubleshooting working with our support partner. The issue was tracked to a Session Border Controller (SBC) that had gotten locked up and needed to be rebooted. The issue was resolved by noon Saturday January 4th.
Updates and news on how technology is changing in Manhattan University.
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Monday, January 6, 2025
Classroom Training Week of January 6, 2025
All Faculty are encouraged to take advantage of Classroom Training that is offered the week of January 6, 2025 to re-familiarize yourself with the technology in your classrooms. To schedule training, simply
email its@manhattan.edu or fill out this form with your availability the week of January 6, 2025 as well as which classrooms you will be teaching in. We will assign one of our trainers to meet with you to review the technology. If you prefer, here are the knowledge articles for the classroom technology that you can review at your own pace. It is recommended that you check out your classroom prior to your first class to ensure that you are comfortable with its operation. If you are unavailable the week of January 6, 2025 we can meet you at another time. Just keep in mind that once the semester starts, accessing classrooms becomes more difficult since classes are in session.
Client Services Prioritized Support January 13 - January 31 2025
ITS Client Services will be providing priority support to classroom issues and network support requests from January 13 - January 31 2025. Response times for all other requests will be slower than normal. We apologize for any inconvenience.
Thursday, January 2, 2025
Scan to Email Outage
Update 1/3/25 2:33PM: Scan to Email service is restored.
We are currently experiencing an outage of the scan to email service.
VPN Outage
Update 1/3/25 2:34PM: VPN service is restored.
We are currently experiencing a VPN outage.
Account Activation and Password Reset Outage
Update 1/3/25 2:34PM Account Activation and Password reset service is restored.
The server that handles account activations and password resets is currently down. During this outage password resets and new account activations will not work.
Leo, Higgins & GPAC Network Outage Affecting Phones & Card Access As Well
Update January 6, 2025 9:13AM from CIO Melvin Lasky:
To the Manhattan University Community,During the Christmas Holiday, we relocated our data center from RLC to the Leo building. Unfortunately, unexpected delays with Fiber have caused the network in the Leo and Higgins buildings to be offline. Some items include WiFi in those buildings, some phones, network connections, etc.
We are hopeful that the fiber will be delivered today / tomorrow and the building will be online by Wednesday morning.
Sorry for any inconvenience this is causing, and thank you for your patience as we try to resolve this situation.
Sincerely,
Melvin Lasky
Chief Information Officer
Information Technology Services
Manhattan University Hosted Shared Drives Outage
The server hosting Manhattan University's shared drives is currently down. We do not have an ETA on resolution for the samba server right now. We will update here when new information becomes available.
Classroom Training Week of January 6, 2025
All Faculty are encouraged to take advantage of Classroom Training that is offered the week of January 6, 2025 to re-familiarize yourself with the technology in your classrooms. To schedule training, simply
email its@manhattan.edu or fill out this form with your availability the week of January 6, 2025 as well as which classrooms you will be teaching in. We will assign one of our trainers to meet with you to review the technology. If you prefer, here are the knowledge articles for the classroom technology that you can review at your own pace. It is recommended that you check out your classroom prior to your first class to ensure that you are comfortable with its operation. If you are unavailable the week of January 6, 2025 we can meet you at another time. Just keep in mind that once the semester starts, accessing classrooms becomes more difficult since classes are in session.