Monday, October 5, 2015

Coming Soon... Updates to JasperNet Signon Page

Changes are coming to the JasperNet Single Signon (SSO) page.  The first thing that users will notice is a more streamlined design that will now include a preview of featured campus events as well as important notifications.  In addition to the new design, a number of underlying security enhancements will be included to help prevent "phishing" attempts and provide a more secure experience.

Updates will be rolled out gradually throughout the week of 10/12.  As a result, you may see both the old and the new login page while we transition JasperNet services from the old page to the new page.

If you've accessed any of our TEST environments since August,  you've already been using the new page!

Be on the lookout for additional announcements in the coming days!!

Friday, October 2, 2015

Computer Lab Software Request Deadline for the Spring 2016 Semester is Friday November 13

If you would like to Upgrade a Software already installed in the computer labs or if you would like to install a new software in the computer labs on campus, please fill out the Jaspernet Software Request form. The Jaspernet Software Request form can be found here.

Note that fully completed forms are required for any change to the labs, even for free software.  All software media and licenses are also required by the due date.

Requests should be submitted by Friday November 13th.  Software for forms submitted after the deadline may not be installed in the labs for the Spring 2016 semester. This is because we need time to install, test and deploy the software before classes start.

Attention Apple Users: Fixes applied to JASPERNET WIFI

ITS has received numerous reports from owners of Apple products related to WIFI issues since the beginning of the semester.  Reports have consistently included issues accessing JASPERNET WIFI from an Apple device running recent versions of OSX including Yosemite.  Apple devices were not able to connect although other devices were functioning properly in the same location.  Apple devices would show the WIFI symbol with an exclamation point.

The issue that has been identified has been confirmed with multiple wireless vendors as a known issue with recent versions of OSX - most notably Yosemite.  The issue occurs most frequently when Apple devices roam from a 2.4GHz WIFI hotspot to a 5GHz WIFI hotspot.  While there are benefits of operating overlapping 2.4GHz and 5GHz networks, ITS has opted to temporarily discontinue the use of the 5GHz WIFI spectrum until a confirmed fixed is released from Apple.

We welcome your feedback related to this issue:  #TellITS

Thursday, October 1, 2015

JasperNet Receives Bandwidth Upgrade

A network update performed on 10/1/2015 has increased the amount of bandwidth available to JasperNet users from 1Gbps to up to 2Gbps.  This is the first phase of an upgrade that is expected to be completed later this month that will expand connectivity even more.

When students returned to campus for the fall semester, ITS observed an unprecedented demand for network resources - especially rich media content such as streaming video from YouTube and Netflix.  The increased demand resulted was slower-than-normal download speeds and videos that sometimes buffered.  With the recent and planned upgrades in October, ITS will deliver significantly more capacity to support the increased demand for network connectivity from faculty and students.

Below is a network traffic chart showing 100% utilization throughout most of the day, then the utilization after capacity was increased:

The graph shows network utilization at our Internet Service Provider's connection point.  The connection previously operated at maximum capacity from approximately 10AM-2AM since the beginning of the semester.  The peaks at the right of the graph show the time that the additional capacity was added.  Enjoy!

Issue RESOLVED: Email Notifications

An issue that we recently identified regarding email notifications from campus services has been resolved.  We have confirmed that email notifications are now being reliably sent and received from the Moodle and 25Live systems.  You can find the original notification here:

If you continue to experience issues receiving email, please contact ITS Client Services at x7973 or #TellITS

Tuesday, September 29, 2015

Network Maintenance Thursday 5:00AM-6:00AM

ITS will be performing network maintenance Thursday 10/1/2015 to implement the first phase of an upgrade to increase the amount of bandwidth available to campus users.  Network access to off-campus services will be inaccessible for a brief period sometime between 5:00AM-6:00AM.  After the maintenance, users should expect to experience faster access to off-campus services.  A second phase of this upgrade is planned for later in October.

UPDATE 6:00AM:  Maintenance completed with no interruption of service.

Brief Internet Outage Thursday Oct 1st 5am-6am

ITS will be installing new network routing hardware at our internet connection in order to make the Jaspernet faster and more stable.

We expect several sporadic outages between the hours of 5am and 6am as we move new hardware into place and perform system tests.

Thank you for your patience as we work to make Jaspernet better for everyone.