Thursday, September 19, 2019

Authentication System Maintenance Thursday September 19 @9pm

The single sign on authentication system will undergo urgent maintenance tonight September 19 at 9pm.

The will affect new signons to all single sign on services for approximately 5 minutes. Already authenticated users and applications will generally not be affected.

Wednesday, September 18, 2019

LabStats Features Manhattan College on Homepage

Check out Rich Musal, Director of Client Services & Operations, and Anita McCarthy, Training Manager, IT Services, discussing how LabStats helped Manhattan College make better, more informed budgeting decisions for their computer labs. 
This interview is featured on the LabStats home page.

Software usage data was used to accurately adjust the amounts of licenses being purchased. A request to make more open computer labs available to students was proved unnecessary when hardware usage data was presented to administration.

IT Services uses the data from Labstats to support LabSeat. Which can be found on Quick Links (see image below.)  This  is a new web application that is installed on our lab computers.  These simple computer lab maps show computer availability in real time before you leave for the lab. This is especially useful during busier times such as midterms and finals week as students can choose where to study by how many computers are available.

labseat icon

Often times a lab is underutilized because students don’t know it exists. They flock to common areas like the library or student center, walking past smaller labs in department buildings or multi-use classroom labs. The data LabSeat provides solves this challenge.

image from LabSeat showing computer lab availability in O'Malley Library

For more details please review LabSeat: Find an Open Computer on Campus.

Partially reposted from the LabStats home page.

Thursday, September 12, 2019

Wireless SSID Changes

The Networking Department within IT Services has been working hard over the last two years to upgrade all of the wireless access points throughout the campus. This includes both dorm and academic spaces.

The wireless upgrades were completed on Thursday, September 5, 2019. These new wireless access points are faster, more reliable, and much stronger than the previous wireless access points that were installed. Because of these vast improvements, ITS will be changing the wireless SSIDs that are currently being broadcasted throughout campus.

Currently, Manhattan College community members have the option to connect to one of three wireless SSID networks: Jaspernet-legacy, Jaspernet, or Jaspernet5. Starting on Friday, September 20, 2019 at 6AM, the only wireless network that will be broadcasted will be Jaspernet.

If your device is configured to automatically connect to Jaspernet-legacy or Jaspernet5, you will need to configure your device to automatically connect to Jaspernet instead. If your device was already configured to automatically connect to the Jaspernet wireless network, you will not need to make any changes.

If you have any questions or need help connecting your device to Jaspernet wireless network, you can contact ITS at 718-862-7973 or via email at

Schedule Meetings More Efficiently this semester with Google Calendar or Doodle

Google Calendar Information:
As part of our ongoing effort to spread knowledge about productive new Google Calendar Features, want to let our clients know they are able to be very efficient when using Google Calendar to schedule meetings.  

The easiest way to access Google Calendar is to click on the Google Calendar app from your Google Apps launcher at the top right of your Google Desktop Home screen:

picture of Google calendar icon in Google Apps launcher
Click here for detailed instructions from the G Suite Learning Center Get Started with Calendar.
The following instructions include how to quickly and easily schedule a meeting with a group of colleagues who are using Google Calendar:

** Be sure to explore the "Find a meeting time" section **
If the other guests have shared their calendar with you, you can use the "Find a time" feature to schedule an event at a time that works for everyone. You can compare up to 20 schedules at one time.
  1. Create a new event, or open an existing event (you may need to click Edit event first).
  2. Click the Find a time tab. If the other guests' calendars are shared with you, you'll see their schedules.
  3. Find a time. Use the arrows at the top to navigate between days.
  4. Once you've found a time, click the area within the calendar grid. The time will update at the top of the page.
  5. Click Save.
Note: You can only edit the event if you created the event yourself, or if the event organizer gave guests permission to modify the event.
All-day events: All-day events are shown at the top of the calendar grid. If a guest has an all-day event, they will appear available in the "Find a time" tab unless their event is set to show as "Busy." To schedule an all-day event, click the Week button and then click the area at the top of a day column.

jpeg spelling out "Doodle"

Doodle: Another Excellent Scheduling App
Great idea to use as an alternative to Google Calendar

What is Doodle?

Doodle is an online scheduling tool that can be used quickly and easily to find a date and time to meet with multiple people.  First you suggest dates and times for your event participants to choose from, then Doodle creates a polling calendar that can be sent to participants for feedback.  As each participant selects the dates and times from the polling calendar that he or she is free, Doodle aggregates the responses and tells you which option works best for everyone.
Getting everyone on the same page is hard enough with just five other coworkers, let alone fifty new volunteers you may have never met.  Doodle can be a valuable tool for coordinating a large event like volunteer training as well as a small event like a monthly meeting with the board.

Doodle in Action

Part of Doodle’s appeal is that it’s so easy to use.  The site walks you through the four steps of creating a polling calendar:
  1. Schedule an Event
  2. Propose Times
  3. Choose Settings
  4. Invite Participants

Each step of the way there are options to make the whole process easier for you and the people you’re trying to meet with.
1. Schedule an Event
The first step in scheduling an event with Doodle is to fill out a simple form with the title, location, and description of the event.  This information will be visible on the poll, letting participants know exactly what the event is.  On this page you will also enter your name as administrator and your e-mail address so that you can receive the link to view, update, or edit the poll.
Notable Features:
  • Easy Directions: The location automatically links to Google Maps, making getting directions a breeze.
  • Your Own Doodle Account: Although you are free to use the site without creating an account, signing in makes checking up on your scheduling polls a lot easier (especially if you have several out at a time).
2. Propose Times
The next screen asks you to choose days and times that you are considering for the event.
Calendar offering a prompt of available dates
Notable Features:
  • Time-Zone Support: If you’re scheduling an online event, such as a Twitter chat or a video conference, you can enable time-zone support to keep participants across the country or across the world on the same page.
3. Choose Settings
In this third step, Doodle offers some options so that you can modify the basic poll to suit your specific needs.  These customizable settings allow you to tailor your Doodle scheduling poll to each event.  Among other things, you can use these different settings to transform your scheduling poll into a registration sheet, or to offer extra options to your event participants such as greater privacy.
Notable Features:
  • Yes-No-If need be Poll: In a basic poll, the people you invite can only respond “Yes” or “No.”  This option adds a third possible response, “If need be,” to give you more detailed information on participants’ availability and flexibility.
  • Hidden Poll: Perhaps you are looking to schedule times to meet with donors.  This option allows you to keep each donor’s schedule and availability confidential from the other donors.
  • Limit Number of Participants per Option: For example, setting the group limit to ten people per time slot would be handy if you are looking to conduct feedback meetings with past volunteers.  Once a timeslot has ten names, it will stop being shown as an option.
  • Participant Can Only Choose One Option: This option coupled with limiting the number of participants per option turns the poll into a registration sheet, allowing each participant to sign up for a timeslot on a first-come-first-served basis.
4. Invite Participants
The final step is to send out the invitations.  Doodle has three methods of delivering your poll to participants: email, Facebook, and Twitter.
For smaller or internal meetings, email is the way to go.  But if you are putting together a larger event, like a cookout to thank your volunteers, then a social media platform might be a better choice.  By posting the Doodle poll link on Facebook or Twitter, you can simultaneously advertise your event and find a good day for it.
Notable Features:
Import Contacts: Link your Doodle account to your email account to easily import the email addresses of the participants you’re interested in inviting.
The Poll
For the people you have invited, the finished basic poll will look something like this:
calendar showing availability
The people that you invite will enter their name or an ID number in the field that says “Your name” and check the boxes in the time slots when they are free.  In the image above, the best time to meet would clearly be Monday at 1:00pm.
Notable Features:
  • Load Your Calendar: If you do open a Doodle account, you can sync your Google, Outlook, or iCal calendar to Doodle.  This lets you avoid switching between calendars, making it easier to respond quickly to scheduling requests.
  • Comments: There is even a comment section at the bottom of the poll where participants can note dates that they would prefer over others or ask questions about the event.
  • Different Viewing Options: The image shown above is the table view, which allows your participants to see which dates and times are popular.  There’s also an option to look at the schedule on a calendar view, shown below.  The calendar view is helpful if you have loaded your own calendar to Doodle for comparison.

Reach out to IT Services with any questions:

Wednesday, September 11, 2019

UPDATE 7:10am Emergency Maintenance Thursday September 12 @6am

UPDATE 7:10am September 12

All services are operating normally we will continue to monitor closely throughout the day.


The networking team has been troubleshooting an ongoing issue the evening of September 11 affecting internet routing to the college.

All services are up and we expect all services to remain up through the night.

There may be a disruption to the college's Internet connection tomorrow morning staring at 6am while we continue to troubleshoot and repair.

The next update will be by 7am tomorrow September 12.

Temporary Theme Change to Self-Service

Temporary changes to Banner Self-Service have been made to address a defect in class rosters.  As a result, anyone accessing Self-Service will notice a legacy web page theme and menus (green with white background) instead of the normal "blue" webpage theme.

This temporary change will be in effect through Wednesday 9/18.  After this time, we will revert to the existing "blue" theme.  While the web page theme may look different, menus and navigation will operate the same.

Normal Theme:

Screenshot of SSB Normal Theme

Temporary Theme: (9/11/2019-9/18/2019):

Screenshot of SSB Temporary Theme