Tuesday, January 17, 2017

Updated Wifi Coverage in Thomas and Hayden Halls

We have had several emails and tickets about the wireless coverage in both Thomas Hall and Hayden Hall over the last semester. We heard you and have upgraded the wifi in both locations over the winter break!

Both locations have brand new Aruba Access Points to replace the old and outdated access points that were installed previously. We have also increased the amount of access points in both locations as well. Hayden Hall has an access point installed in almost every single classroom and lab.

The new access points and the additional access points that were installed will increase the wifi coverage, as well as increase the wireless reliability throughout the two buildings.

Our Networking team will be monitoring the wireless throughout the semester. If you notice any issues, please contact ITS at x-7973 or email us at its@manhattan.edu

New InBox by Gmail

Overview to Inbox by Gmail

Inbox offers a more productive way to review your email. Inbox still syncs to Gmail and has an effect on how email is handled there. However, the question is the bigger problem. Terms like "marked as read", and "archived" are deliberately phased out. Instead, Inbox treats your emails like to-dos. The app assumes  that you need to do something with every email. Some are critical pieces of information you need to sort or set aside, some demand replies, and some inform you that you need to do something outside your inbox like pay a bill. 
In all of those cases, "reading" an email doesn't mean you're done with it, so why treat it as such?

The Three Classes of Email: Pinned, Snoozed, or Done

With Inbox, you are given a few options for dealing with email. The three primary actions you can take on emails are to pin them, snooze them, or mark them as done. Here's what those three functions do (as well as their counterparts in Gmail proper):
  • Pin: When you pin an email, it gets more prominent placement in your inbox.  If it's something you'll need to come back to like travel confirmation, reference documents, or an important conversation, pinning it is probably the right way to go. 
  • Snooze: You may need an email but not necessarily right now. Inbox allows you to snooze it so it disappears from your inbox and comes back at a later time. You can specify a specific time, use vague presets like "tomorrow afternoon" or let Google decide with a "Someday" option for things you don't want to deal with now, but that aren't time-sensitive. If you view your inbox in Gmail, snoozed messages will be archived.
  • Done: This is for when you don't need a message anymore. Marking an email as "Done" removes it from your inbox or visible bundles. You can still search for it, but it won't be cluttering everything up. In Gmail this also archives your messages and the functionality is similar in Inbox.
You must commit to the Google InBox paradigm and be aware when you swipe mail away it becomes "archived."

Click here to get Inbox by Gmail and review highlights and videos of the features.

Partially reposted from https://www.google.com/inbox/

Friday, January 13, 2017

Client Services Prioritized Support First Two Weeks of Spring

Client Services will be providing prioritized support for the first two weeks of the Spring semester.  Our focus will be on Classroom Issues, Network Issues, and Event Support.  All other issues/requests will have significant wait times.  We will provide ETAs on requests that can not be handled immediately.  This is done at the beginning of every semester so that we can ensure that classes run smoothly.

Wednesday, January 11, 2017

ITS Service Catalog is Full of Features!

In addition to tracking any tickets you submit to the ITS HelpDesk the TeamDynamix Desktop has many useful services which can be found when you click here:

The ITS Service Catalog screen offers a variety of productive applications.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event SetUp and Support,  to customized  Google email and calendar services:

Another useful feature: if you follow highlighted instructions, this link offers a quick way to check on your outstanding ITS tickets:

UPDATE: Planned Network Maintenance DLS January 13th at 7am

UPDATE: The planned network maintenance in DLS this morning has been completed successfully as of 8:00am. If you have any questions, please contact ITS at x-7973 or its@manhattan.edu

ITS will be conducting network maintenance in De La Salle Hall on Friday, January 13th, which will cause some localized network outages between 7am and 9am.

In order to improve the network reliability, there will be scheduled network maintenance in order to move some networking equipment. This network maintenance will affect the wired network on the 3rd and 4th floors of De La Salle Hall along with wireless throughout the building.

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

Monday, January 9, 2017

Phishing Attempt - Attached Documents

Please be aware of suspicious email messages asking you to open generic attachments.  ITS learned of an attempt earlier today of a message that contained a harmless attachment named "Signed Document.pdf".  The file forwards a user to a login page upon opening the document in an attempt to steal login credentials.  While the message is safe to delete, you should never provide your JasperNet credentials to an unauthorized or unfamiliar application or login page.

If you have any questions or concerns about this or other similar messages, please contact ITS at x7973 or ITS@manhattan.edu to validate the authenticity of the message.

Wednesday, January 4, 2017

e2campus Emergency Alerts - Now with SSO

An update has been applied to the e2campus Emergency Alert system to allow campus users to connect via JasperNet SingleSignOn.  To access e2campus, search for "emergency alerts" at https://inside.manhattan.edu or connect via the Public Safety e2campus page here: