Monday, August 31, 2015

New Moodle Course Servers, New Moodle Features Now Available

The Moodle course server: was recently upgraded from Version 2.7 to 2.9, a 2-part upgrade in release functionality.

In addition, to reduce the number of courses on the course server and to reduce the size of the database to improve performance, the oldest courses are being moved from the course server to a new course archive server:

Our Infrastructure group is still in the process of completing that move.  When complete, you will notice a link to the Archive Server in the Moodle server navigation menu.

New Features of Moodle

For a quick guide illustrating the biggest new features with screenshots, visit the Moodle 2.8 New Features and the Moodle 2.9 New Features pages.

Watch Screencasts of Moodle 2.8 Release Highlights:

Watch Screencasts of Moodle 2.9 Release Highlights:

For more in-depth technical info on the new features introduced in each release, please visit the Moodle 2.8 Release Notes and the Moodle 2.9 Release Notes pages.

Welcome Back

Welcome Back

We want to take a minute to welcome everyone back for a new semester. Please take a minute to read through the following Reminders and Announcements:

Kick off the New School Year Right!

Keep everything.  Share anything.  Get Drive today.  Click here to find out more.

Security is important. Passwords should never be hand-written/visible to the public. In an effort to maximize security and minimize the number of post-it notes with passwords on them, we recently added SSO (Single Sign-On) to Banner Forms.

Add to your professional network. Below are some sites that you might find relevant and interesting:

ITS Summer Updates

The Rodriguez Room now has a new Pixie Plus A/V Control Unit.  No Remote needed!

Airplay device installations have expanded to more classrooms.  We expect to have Airplay devices in all classrooms by the beginning of the Spring semester.  Check out our Airplay Knowledge Base Articles to find out more.

WiFi improvements in the dorms have been occurring throughout the summer.  If you are experiencing any WiFi issues, we want to know about them.  Please email or call 718-862-7973 to let us know. 

Aging Web Kiosks in the O'Malley Library Internet Cafe and by the elevator on each floor have been replaced with new Dell Chromebox computers.

Audio Visual Technology enhancements have been made in the Chancellors Room and the O'Malley Library Teleconference room.  Both rooms have been outfitted with new Crestron control units and Airplay devices.  The Teleconference has also been outfitted with a Chromebox for meetings.

The following rooms have been outfitted with a Mini Displayport cable.  This precludes the need for a Mac VGA adapter.  To access the Mini Displayport input, click "INP2".  List of rooms:
  • DLS 307
  • DLS 312
  • MGL 307
  • MGL 312
  • HAY 201
  • HAY 202
  • MGL 305
The Proactive Projector Replacement Initiative has made much progress through the summer and will continue throughout the year.  We have added new mounting brackets to this initiative.  These new mounts fit into the existing ceiling tile grid, making them much more seamless.  Also, they have a quick swap secure mount, making projector replacements quicker and offering a high level of security.

An effort to secure all projectors on campus was initiated this summer.  This effort is a combination of a secure mounts and network monitoring.

Summer 2015 Classroom Renovations
The following rooms have have been renovated this summer.  Renovations include installation of a new Crestron control unit.
  • Miguel 304
  • Miguel 306
  • Miguel 308
  • Miguel 314
  • Leo 242
  • Leo 330
  • Leo 333
  • Leo 318
  • Hayden 306
  • Hayden 404
  • Hayden 406

Leo 102 is now a brand new engineering computer lab.

The Teacher's Station in DLS 314 has been replaced with a wooden podium.

Summer 2015 Computer Lab Upgrades
The following Computer Labs received new computers this summer.

  • RLC 102 (Expanded to 33 stations)
  • RLC 208
  • RLC 102A
  • RLC 104
  • MGL 305
  • DLS 309

Please keep informed by checking our Known Issues page.


Have a question?  Check out our Knowledge Base first.

The best way to get in touch with a Client Services representative is an email to or a phone call to x7973 (718-862-7973). Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message.

Remember that we will never ask you for your password. We encourage you all to please reset your computer and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that they can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms. Network cables will be provided to faculty upon request. Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.  You can reserve rooms here.

Client Services currently has 3 convenient locations: Jasper Basement, LIB 502/504, & RLC 103. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, users are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to

Don't forget to add us to your Google+ circles +ITS and follow us on Twitter @MC_ITS

Check out our Blog:

Check out our known issues page:

Thank you for your attention.

Saturday, August 29, 2015

Move-In Weekend - Technology Support

ITS (Information Technology Services) will be providing technology assistance to new and returning students from 12:00Noon to 5PM on Saturday and Sunday during move-in weekend.

- Need help connecting to JasperNet WIFI?
- Need a network cable?
- Have questions about JasperNet services?
- Need to reset your JasperNet password?

Look for ITS staff in residence halls (we're wearing the bright green shirts with "ITS" on the back) or call the ITS Client Services office at x7973 or 718-862-7973.  Even better, email us at

Calling after 5PM?  Leave a message and we'll get back to you as soon as we can.

Welcome back Jaspers!!

Thursday, August 27, 2015

RESOLVED: Sporatic mymc portal outage 8/27/2015

RESOLVED:  ITS is currently working to resolve an issue causing sporadic outages of the portal

Wednesday, August 26, 2015

WIFI Updates to Jasper Hall and Overlook Manor

New network devices to be installed in all resident rooms of Jasper Hall and Overlook Manor.

Students arriving to their dorm rooms will notice a new addition in the form of a JasperNet WIFI network device (shown to the right).  Each dorm room will be provided with the device to provide enhanced 802.11n WIFI connectivity to the room as well as additional wired network ports.

Jasper Hall has already received over 130 of these devices (1 per room) and work is already underway in Overlook Manor to install another 100.

More information detailing this device can be found in our knowledgebase:

Tuesday, August 25, 2015

25Live Training: Week of 8/24

25Live training TODAY 8/25 at 3:30PM in O'Malley Library 410

Access to 25Live is now available to all campus users via the college calendar website ( by clicking on the green “Reserve a Room” button.

In person training sessions are available every Tuesday and Wednesday through September.  See the 25Live training schedule here.  No sign up is needed, just come to any scheduled session.

Additionally, see this website for written instructions on how to use 25Live.

Monday, August 24, 2015

WIFI Updates to Jasper Hall and Overlook Manor

Update:  WIFI updates to Jasper Hall are nearly complete.  ITS will be working in Overlook Manor
the week of 8/24 to install additional WIFI capacity.

Residents of Jasper Hall and Overlook Manor will be returning to campus later this week to find enhanced WIFI connectivity in their new home for the upcoming semester.  Significant upgrades in each building will bring faster and more reliable WIFI connectivity.  Additional coverage has also been added to Horan Hall.

Be on the lookout for more updates about JasperNet WIFI upgrades.