Monday, August 21, 2017

Prioritized Support Monday 8/28 - Friday 9/8

Client Services will be providing priority support to classroom and network support requests from Monday 8/28 - Friday 9/8. Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

RESOLVED: Wifi affecting Thomas and Hayden Halls

UPDATE #3: ITS has resolved the wireless issues in Thomas Hall and Hayden Hall. If you continue to have any wireless issues, please contact ITS at or at extensions-7973.

UPDATE #2: ITS is working with the wireless vendor to correct these issues. We apologize for this inconvenience.

UPDATE: ITS has determined the issue and is currently working on correcting it.

ITS had been made aware of an issue affecting the wireless networks in Thomas and Hayden Halls. We are currently troubleshooting the issue.

We apologize for the inconvenience and will update this blog post with any updates.

Monday, August 14, 2017

Client Services Closure Monday 8/21 11AM - 2PM

ITS Client Services offices will be closed from 11AM - 2PM on Monday 8/21 for mandatory staff training.  No support will be available during this time period.  Please plan accordingly.  We apologize for the inconvenience.

Prioritized Support Monday 8/14 - Friday 8/25

ITS teams will be extremely busy closing out summer projects and preparing classrooms and computer labs for the Fall 2017 semester from Monday 8/14- Friday 8/25.  Response times will be slower than normal and priority will be given to classroom and network support requests.  We apologize for any inconvenience.

Friday, August 11, 2017

8/11/2017: Upgrading DegreeWorks Production to 5.0.0

Starting at 9:00 AM today, 8/11/2017, ITS will be performing an upgrade on the production DegreeWorks environment. The upgrade requires a database upgrade, as well as, moving through several point releases with the DegreeWorks product. The maintenance is expected to take several hours and the production environment will be down for the entire maintenance window. We will update this blog post as we have more information on the progress and status of the upgrade.

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Updated @ 4:30 PM:

The upgrade is complete. DegreeWorks should be fully accessible.

Thursday, August 3, 2017

Planned Network Maintenance Draddy/Thomas/Alumni Hall 8/18 at 7am

UPDATE 2: During the maintenance, it was found that some of the networking equipment was faulty and needed to be replaced. This caused the outage to last longer than anticipated. As of 3:30pm, this afternoon, the network maintenance in Draddy Gym and Alumni Hall has been completed successfully. The network maintenance in Thomas Hall will be put off until a later date. We apologize for this inconvenience.

UPDATE: Due to some power issues with the new equipment being installed, this maintenance is being pushed back to next Friday, Aug 18th at 7am. We apologize for any inconvenience.

ITS will be conducting network maintenance on the building network in Thomas Hall and Draddy Gym/Alumni Hall. This scheduled maintenance will be conducted on Friday, August 11th from 7am-10am. 

In order to improve the network reliability, there will be scheduled network maintenance in order to upgrade old and outdated networking equipment. This scheduled network maintenance will affect both the wired and wireless networks in Thomas Hall, Alumni Hall, and Draddy Gymnasium.

We apologize for the inconvenience that this may cause. If you have any questions, please contact ITS at extension x-7973 or via email at

Wednesday, August 2, 2017

Banner 9 - Scheduled Downtime 8/2/2017

Dear Colleagues,

ITS will apply Banner 9 patches and upgrades to the production environment tonight (August 2, 2017) between 10:00pm - 1:00am.  This will require 3 hours of downtime.

Thanks you,

Information Technology services.

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Updated at 12:20 AM:

Maintenance is complete.