Monday, July 6, 2020

New Student Employment Opportunities with ITS!

ITS is hiring and looking to fill the following 4  student positions ASAP: 


  • Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  For a more detailed description please check the Student Employment website for this listing.

  • Video Specialist is responsible for helping the Technology Training Coordinator create video tutorials and training's for various technologies, software, programs, devices, and equipment, etc. For a more detailed description please check the Student Employment website for this listing.


  • Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.


  • Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.

     Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Tuesday, June 30, 2020

Classic Hangouts Shutdown Date July 15th

This is a friendly reminder that as of July 15th, the classic Hangouts chat will no longer be available. This is because the college is now using the brand new Google Chat for direct and group messaging!


The sunsetting of the classics Hangouts app is solely to reduce any confusion and make sure that we are using the most up to date applications to ensure quality, experience and reliability.


There is no action needed unless you are still using the classic Hangouts app for a group chat. All group chats created in classic Hangouts should be recreated in Google Chat. For more information on how to do so, please refer to this link. If you would like to know more about the switch to Google Chat and how to access your classic Hangouts group chat transcripts please check out our blog post.

Note that on July 15th you will no longer be able to use hangouts.google.com and the old mobile chat app will no longer work. You will only be able to view the old group chats in the Gmail chat label.



Monday, June 29, 2020

Changing your resolution in Google Meets can help with quality issues!

If your Google Meets chat is slow, laggy and or blurry, your WiFi connection may be the issue. One simple solution can be to change your Google Meets resolution. Your resolution is the amount of pixels your computer will show. A higher resolution will show sharper and more clear image quality. Sometimes a higher resolution will hurt Google Meets performance, especially if you have an older computer or a poor WiFi connection. Lowering your resolution through Google Meets can help this problem. Typically the resolution is lowered from 720p to 360p.

Please use this article for directions on how to do this. 

New Meet Features Coming To Help Moderate and Engage Students!

Meet features help engage students and moderate classes

This year, as educators conducted class remotely, the equivalent of over 1,300 years of learning took place each day on Google Meet. With more than 140 million educators and students now using G Suite for Education worldwide to create, collaborate and communicate, many more schools and educators are using Meet to stay connected. [Google is] excited to share some Meet features that will be launching later this year to help educators improve moderation and engagement in remote or hybrid learning environments.


Reposted from Google's Education blog

Wednesday, June 24, 2020

Manhattan College Installed "Grid View" Extension Has Been Removed

You may have noticed that your Grid View extension disappeared today in Google Meets. Due to a large number of known issues with Grid View, we have removed the extension where it was installed by us. If you installed it yourself it should remain. If you do not wish to continue to use it, please reference these instructions for how to remote the Grid View extension. If you wish to continue to use it, you are welcome to do so, provided it works well for you. If it was removed and you wish to install it, follow these instructions to install Grid View.


The Tile View in Google Meet will be expanding from viewing 16 people at once to viewing up to 46 people at once in the coming weeks.






Thursday, June 18, 2020

COMPLETE: Wifi maintenance in Leo, Higgins, and RLC - June 29

UPDATE: As of 6PM, this scheduled maintenance is now complete. If you experience any wireless connectivity issues in RLC, Leo, or Higgins, please reach out to ITS.

ITS will be conducting scheduled maintenance for the wireless networks servicing RLC, Leo, and Higgins on Monday, June 29, 2020 starting at 530pm. The scheduled maintenance will last a couple of hours.

In order to add wireless capacity for the Higgins building, ITS will be conducting maintenance on the wireless networks in RLC, Leo, and Higgins. This maintenance will cause the wireless network to be down during the duration of the maintenance period and will affect devices that generally connect to the wireless network, including Kramer devices in classrooms. This maintenance will not affect the wired networks in these three buildings, nor will it affect wireless in other buildings on campus.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Wednesday, June 17, 2020

RESOLVED: Authentication Service Outage

RESOLVED: ITS was able fix the issue. All MC services are accessible via log in. 

Manhattan College is currently experiencing an authentication issue preventing users from being able to log in into MC services (if not previously signed in). Service include email, Moodle, SelfService, etc.

ITS is currently investigating the problem and will post an update as soon as possible.