Thursday, April 2, 2020

Friendly Reminder To Back Up Your Data

With the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

  • Your critical data should never reside in a single place.
  • The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
  • Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
  • Backups can be configured to run in real time when files on your computer are changed.
  • Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.
If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Wednesday, April 1, 2020

Susies Tech Tips #2

Tech Tip #2 
This weeks tech tip focuses on how to get the fastest response/help when you are creating a ticket. As we have transitioned to online learning and working and issues arise, this tip will help you to create a ticket that has all the right information so ITS can help you faster! 

When you are submitting a ticket it is important for ITS to know as much as possible about your request.
For faster help please reference the suggestions below for creating a ticket: 
  1. Describe what you are trying to accomplish.
    Ex: You are unable to enter your Jaspernet account.
    Make sure that you specify which service you are trying to log into (email, banner, self service, etc.)
  2. Describe what you tried to do to accomplish this.
    Ex: You are not able to log into Banner.
    Make sure to differentiate if it is a problem that is causing you to receive any kind of error message for or if you have forgotten your login credentials.
  3. Describe exactly what happens and include screenshots.
    Ex: You are receiving an error message when trying to upload something to Moodle.
    Explain step by step starting from when you login to Moodle up until you receive the error message and how many times you tried to do this. Make sure that you take a screenshot, if possible, of the message and attach it to the ticket.
  4. Other important details to include:
  • Time and Date
  • Is this a recurring issue?
  • What is your computer make and model? 
  • What operating system version are you running?
  • What browser version are you running?
  • If you are having problems with a software, what version are you using?

** Bonus Tip ** 

While most people are aware that you can create a ticket by emailing ITS, we would also like to encourage you to use our vast Service Catalog to submit tickets. Submitting via the service catalog ensures that your ticket is going to the appropriate team right away and will result in a faster resolution. 

For more help, please contact ITS at or 718-862-7973

Tuesday, March 31, 2020

Why Cybersecurity Matters during the COVID-19 Pandemic

The current COVID-19 pandemic has lead us to be more dependent on our computers. As a result, this makes us more susceptible to cyber attacks such as phishing, hacking, social engineering, and more.

Why is it important to avoid succumbing to these cyber attacks?

1. A heightened dependency on digital infrastructure raises the cost of failure.

In a pandemic of this scale - with cases of coronavirus reported in more than 150 countries - dependency on digital communications multiplies. The Internet has almost instantly become the channel for effective human interaction and the primary way we work, contact and support one another.

In today’s unprecedented context, a cyberattack that deprives organizations or families of access to their devices, data or the internet could be devastating and even deadly: In a worst-case scenario, broad-based cyberattacks could cause widespread infrastructure failures that take entire communities or cities offline, obstructing healthcare providers, public systems and networks.

2. Cybercrime exploits fear and uncertainty.

Cybercriminals exploit human weakness to penetrate systemic defenses. In a crisis situation, particularly if prolonged, people tend to make mistakes they would not have made otherwise. Online, making a mistake in terms of which link you click on or who you trust with your data can cost you dearly.

The vast majority of cyberattacks - by some estimates, 98% - deploy social engineering methods. Cybercriminals are extremely creative in devising new ways to exploit users and technology to access passwords, networks and data, often capitalizing on popular topics and trends to tempt users into unsafe online behavior.

Stress can incite users to take actions that would be considered irrational in other circumstances. For example, a recent global cyberattack targeted people looking for visuals of the spread of COVID-19. The malware was concealed in a map displaying coronavirus statistics loaded from a legitimate online source. Viewers were asked to download and run a malicious application that compromised the computer and allowed hackers to access stored passwords.

3. More time online could lead to riskier behavior.

there could be hidden risks in requests for credit card information or installation of specialized viewing applications. Always, and especially during the pandemic, clicking on the wrong link or expanding surfing habits can be extremely dangerous and costly.

What can you do to prevent this?

1. Step up your cyber hygiene standards.

In addition to washing your hands after every physical contact to prevent the spread of COVID-19 and using an appropriate alcohol-based cleaning solution on your phone, keyboard, game controllers and remote controls, take the time to review your digital hygiene habits. Check that you have a long, complex router password for your home WiFi and that system firewalls are active on your router. Ensure you’re not reusing passwords across the web (a password manager is a great investment).

2. Be extra vigilant on verification

Be far more careful than usual when installing software and giving out any personal information. Don’t click on links from email. When signing up to new services, verify the source of every URL and ensure the programs or apps you install are the original versions from a trusted source. Digital viruses spread much like physical ones; your potential mistakes online could very well contaminate others in your organization, an address book or the wider community.

3. Follow official updates.

Just as you pay attention to trusted sources of data on the spread and impact of COVID-19, be sure to update your system software and applications regularly to patch any weaknesses that may be exploited. If at any stage you feel that the advice you’re being given sounds bizarre - whether the virus threat is offline or digital - search the Internet to see whether others have similar concerns and look for a well-known site that can help verify the legitimacy of the information.

Google Hangouts Feature Requests and Solutions

As the College has transitioned to online learning, we have been made aware of several frequently requested features for Google Hangouts Meet. As ITS only supports Google Hangouts Meet we have done some research to find solutions for these feature requests. Below please find the resolutions and follow this link for more detailed information regarding these resolutions.

Feature Request
Grid View in Hangouts Meet 
Use this link to download a chrome extension for grid view. 
Breakout rooms
Create additional meeting rooms and share link with groups. 
Whiteboard feature
Use Google Jamboard to create 
collaborative Jams and share your  screen during meeting. 

For more help, please contact ITS at or 718-862-7973

Thursday, March 26, 2020

8 Essential Tips For Recording Professional Quality Videos From Home

If you are looking for some quality tips from an award winning professional on how to record quality video while you are working from home, then look no further!

Laura Meoli Ferrigon is the Assistant Director of Digital Media here at Manhattan College and has shared with us an article that she wrote, listing 8 essential tips for recording professional quality videos at home. Check it out!  

For those of you don't know Laura, she is an Emmy Award-winning filmmaker with 10 years experience creating multimedia for organizations, brands and individuals. She has written a book and also won various other awards! Visit her website to find out more about her and her work.

Monday, March 23, 2020

Top 5 Reasons Why Google Hangouts Meet Is Best For Remote Learning/Working

Google Hangouts Meet and Google Hangouts Classic are two very useful tools to allow live interactive meetings. However during this time, ITS would like to recommend that you use Google Hangouts Meet for all of your remote working/teaching sessions. ITS is only supporting Google Hangouts Meet issues. Please consider the following when you are setting up a large online video conference meeting. looks like this when you type in the url:

1. Google Hangouts Meet is the preferred meeting option because it allows you to invite up to 100 people to a meeting where Hangouts only allows you to invite up to 10 people. Using Google Hangouts Meet ensures that every invited participant in your meeting will be able to join without getting kicked out due to capacity.

2. You are able to record your meeting so that you can review it later and/or share it with others. This recording is downloaded into your Google Drive once the recording is complete.

3. Google Hangouts Meet allows you to share your screen and still keep your shared frame at the same time. This means that your participants will be able to see your screen and you or whatever you have in the frame at the same time.

4. You can turn on on Captions using Google Hangouts Meet. This means people will be able to both see and hear what you are saying.

5. Additionally you can also change the layout of your screen during the video conference to adjust to the type of screen you need. This means that you can change your layout to show Questions and Comments on the side or make your frame the large one and others who have joined smaller. This can be a useful tool if you are in a meeting with more than 5 people.

Friday, March 20, 2020

Client Services Coverage for the Rest of the Spring Semester [Online Only]

As the college is experiencing some disturbances to its normal routine, ITS would like to take this time to update you about our support plan for the duration of this disruption to normal operations. We are striving to keep our support as smooth and regular as possible. We are also asking you to understand that we are taking precautions by practicing social distancing, to keep everyone safe and healthy. Please keep this in mind as you are reading our updates.

  • All physical Client Services office locations will be closed for the duration.  There will be no physical on campus support resources.
  • You will need to submit tickets either via email at or, for more rapid replies, use this request form. We will not have anyone answering phones, but will reply to voicemails. The fastest way to reach us is to use this request form.
  • We are striving to maintain our normal staffing coverage remotely. As per usual, coverage is reliant on student availability.
  • Please also keep an eye on our blog posts and announcements as the situation changes minute by minute, we will update the blog to communicate any changes to operational status. Please follow these instructions to subscribe to the blog.