As Open House is fast approaching, we would like to provide some reminders. We have very limited resources. If you are in need of equipment or setup assistance for Open House, we must receive your request by end of day:
Tuesday, October 19, 2021
Update: As of approximately 10:00am the issue with SPSS on Remotely has been resolved. Remotely is up and running. Should you have any further issues, please contact ITS at firstname.lastname@example.org.
Update: As of 8:39PM the issues with Remotely login has been corrected. The issue with SPSS loading remains.
We are aware of a Remotely outage that is currently ongoing. We will be investigating this morning and providing an update when more information is available.
Tuesday, October 12, 2021
Physical Plant will be conducting a generator test in Horan and Lee Hall on Wednesday, October 20, 2021. The generator test will commence in Horan Hall at 10:30am and Lee Hall at 11:00am.There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.
Only Horan and Lee Hall will be affected during this generator test. This will not affect the rest of campus.
If you have any questions, please contact ITS at email@example.com. We apologize for this inconvenience.
Thursday, October 7, 2021
UPDATE: 25Live is now up and running.
ITS would like to make you aware that 25Live is currently experiencing an outage. The outage is from an outside source that 25Live uses and ITS is not able to resolve any 25Live issues until the outage is over. We will make sure to update you as we receive information from 25Live.
Wednesday, October 6, 2021
Today multiple gmail.com accounts sent emails to a fraction of our organization. The emails claim that the recipient would be charged $1,499 for their 12TB iCloud storage plan.
This is a good opportunity to announce that October is Cyber Security Awareness month. Best to keep in mind that any email may be a scam and we all are one degree away from criminals.
The most common IT crime still is Business Email Compromise (BEC) even though ransomware is increasing rapidly. It is best to be mindful of how to parse an email address and to do your best to understand who is emailing you.
Email addresses are formed by concatenating a username with the '@' sign and with a domain (e.g., firstname.lastname@example.org). Sometimes people are confused by the common phishing addresses that use a domain inside the username (e.g., email@example.com). Understand that such email addresses are available to anyone including to criminals.
If you receive a phishing email, you can report it to Gmail if you're using the web interface (not the Gmail mobile app, unfortunately). Google will alert ITS!
|Gmail's 'Report phishing' feature is under a vertical ellipsis in the upper-right of an email.|
You can also forward the email to firstname.lastname@example.org. If you are unsure if an email is a phishing email, please forward it to email@example.com. We can help to determine what is what and if necessary report the email as a phishing attempt to Google.
Friday, October 1, 2021
If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)
Thursday, September 30, 2021
ITS is aware of a service outage affecting multiple campus systems and is in the process of troubleshooting. We'll provide an update once the extent of the outage is known.
Update 1 - 6:20PM: ITS has identified the network outage and service availability has returned.