Tuesday, October 25, 2016

Moodle Community System Upgrade Thursday Oct 27, 1:30pm

Once again, this Thursday, Oct 27, at 1:30pm ITS will be updating the Moodle Community System. Downtime will be less than an hour.

Monday, October 17, 2016

Organizing your files in Drive

Saving lots of files in Google Drive is a great way to keep them safe. But as you put more and more files there, keeping things organized can be a bit of a challenge. So, here are some recent improvements that will help you more easily put things where they belong:
  • When you're browsing files, the toolbar now shows a “Move” icon for files already in Drive and “Add to My Drive” for everything else.
  • When previewing files, a new icon lets you add the file to any folder in “My Drive” quickly and easily.
  • From search results, you can now drag and drop files into folders.

Partially reposted from the Google Drive Blog: http://googledrive.blogspot.com
Originally posted by  Lior Biran, Software Engineer, Google Drivehttps://drive.googleblog.com/2016/01/organization-in-drive-should-be-easy.html

Friday, October 14, 2016

Computer Lab Software Request Deadline for the Spring 2017 Semester is 11/11/2016

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fill out the Software Request form linked to below (click the big green box that says “Request Service”):

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date. 

Requests for the Spring 2017 semester should be submitted by 11/11/2016. Requests submitted after the deadline may not be installed in the labs for the Spring 2017 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

Tuesday, October 11, 2016

RESOLVED - UPDATE 3 - 15:32 - Sporadic Network Outages Being Investigated

UPDATE 3 - 15:32
We believe the issue has been completely resolved by our upstream ISP.

UPDATE 2 - 15:22
Our ISP has identified the likely issue and is working to restore full connectivity.

UPDATE 1 - 14:43
ITS has identified the probable cause of the sporadic internet issues currently affecting campus. We believe the issue is due to a router misconfiguration upstream and on a different network.

We are working with our ISP to rectify the issue.

ITS is investigating reports of sporadic network outages from several offices around campus.

We will continue to update the community as we are able to determine the cause and resolution. 

Moodle Community System Upgrade Thursday 1:30pm

This Thursday at 1:30pm ITS will be updating the Moodle Community System.
We expect less than an hour of downtime and apologize for any inconvenience this may cause.

Monday, October 10, 2016

Announcing Training for Google Apps

  Google Apps Updates:  Training for Google Apps is Rebranding to G Suite Training

Google is rebranding its Google Apps products to:  G Suite Training.  Whether you’ve just gone Google or have been using Google Apps for years, IT departments always have a need to train new users and keep them up to date on the latest technologies. In a perfect world, each employee would have helpful IT staff by their side to guide them every step of the way, but that’s not always possible, nor is it really practical. That’s why we are excited to announce G Suite Training, the newest training resource available to all Google Apps organizations.

 What is Training for Google Apps or G Suite Training?

Designed to be simple and efficient, Training for Google Apps or G Suite Training is a new interactive in-app learning experience to help users get quickly up and running with Google Apps. Built on the Google Cloud Platform, G Suite Training acts like a virtual coach inside of the Google Apps interface. Users have access to voice and text interactive modules that are searchable by topic within any of the Google Apps products, which includes Gmail, Calendar, Drive, Docs, Google+, and even Classroom.

  How can Training for Google Apps help me?

Based on our customer studies, we’ve seen that organizations that deploy G Suite Training see an average of 35 percent higher adoption across Apps products. Here are a few examples of things you can quickly get your admins and end-users trained on:
  • Setting up your email signature
  • Recovering Deleted Email
  • Set Expiring Dates for Shared Documents
  • And hundreds more

The In-App Experience is extremely helpful: Training is accessible within Google Apps, you don't have to leave the application to learn how to use it.
Learn about key features right inside the app!
  Here’s how to get started
Set up the G Suite Training Chrome extension (formerly Training for Google Apps) to access interactive, self-paced G Suite lessons directly in your browser. This free extension adds a Training menu (Training for <!-- 6087205 -->G Suite<!-- end6087205 --> menu) to G Suite services, including the Admin console, Calendar, Classroom, Docs, Drive, Forms, Gmail, Google+, Groups, Hangouts, Sheets, Sites, and Slides. Click the menu to see relevant lessons. Each lesson is quick and easy-to-follow, with onscreen instructions and tips to guide you.
The extension is simple to use, making it an ideal way to learn about new features and increase G Suite usage in your domain
Please see Google's Help Center article for more information.
Partially reposted from the G Suites Updates Blog

Wednesday, September 28, 2016

Planned Network Maintenance in Overlook Manor

ITS will be conducting network maintenance in Overlook Manor on Friday, September 30th, which will cause some localized network outages between 6am and 7am.

In order to improve the network reliability, there will be scheduled network maintenance in order to update the network equipment firmware.

Both of the wired and wireless networks will be impacted during the maintenance period.

We apologize for any inconvenience this may cause. If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973.