Monday, July 21, 2014

Client Services Closure 7/21 -7/22

The Client Services offices will be closed Monday July 21st through Tuesday July 22nd in order to assist with the move into the Kelly Commons. If you require assistance for the move or if you have an emergency, please call x7973. All other requests will have to wait until Wednesday July 23rd. We apologize for the inconvenience.

Monday, July 14, 2014

Tuesday, July 8, 2014

ITS Voicemail Malfunction

ITS voicemail is not currently functioning properly.

The best method to contact ITS at this time is via unless you receive a live operator when dialing x7973. 

We apologize for the inconvenience.

Monday, July 7, 2014

ITS is Hiring Students for the Summer

Interesting in learning more about technology?

Have some free time this summer?

If you answered yes to these questions, come work for ITS!

We are looking for Manhattan College students eligible for Federal Work Study or Campus employment who are highly motivated.

If this describes you, email your resume and cover letter to ASAP!

Tuesday, June 24, 2014

JasperNet Account Enhancements

A number of enhancements to your JasperNet Account are in the process of being deployed over the course of the summer.  Some of the updates you may already have seen, while others are expected to be in place by the time you return to campus in August.  Based on feedback from the community and developments in technology, ITS has identified a number of changes to make accessing JasperNet services easier and more secure.

SSO - Single-SignOn

Just about all JasperNet services have been updated to use JasperNet Single-SignOn (SSO) for consistent secure access.  Remaining services have been identified and added to a roadmap to have SSO applied in the near future.

Additionally, the JasperNet SSO page has been updated to better identify help resources for users with access issues as well as include more information about the service prior to authentication.  A section with information about retrieving lost usernames/passwords as well as access policies has been added as well as a section highlighting important service-related announcements and updates.

Account Lifecycle

As students become alumni, we’ve made it easier to transition your JasperNet account for use “after Manhattan” by keeping a single username to access JasperNet systems.  While you may not have access to all of the resources that you enjoyed as a student, alumni accounts will still have access to some campus resources including self-service.  For members of the community that take on more than one role, such as an employee taking classes or an alum returning to Manhattan for a career or to further their education, a single username will now allow access to the appropriate resources based on your role(s) at the College.   

As a result of this enhanced account lifecycle, a standard naming convention will be used for ALL accounts generated after 7/1/2014 (student, alumni, or employee).  ITS is working closely with key campus offices to ensure new students and employees are provided their JasperNet account information quickly, easily, and securely.

ITS has implemented a new JasperNet Account self-help tool at  This new tool was first implemented for the class of 2017 to activate their JasperNet Accounts and currently provides users with the ability activate a new account or change the password of their existing account.  By the end of the summer, users will be able to retrieve lost passwords to a personal email account and eventually by text message.  To ensure that you can securely recover a lost username or password, ITS will be asking users without a personal email or cell phone on file to securely update their account via the myMC portal as we approach the Fall 2014 semester.

Wednesday, June 4, 2014