Monday, September 18, 2017

Major network maintenance the morning of September 28 at 6am.

ITS will be performing major network maintenance the morning of September 28 at 6am.

Several major services will be affected between 6:00am and 7:00am
Banner 9
The Once Card system and Card Access to doors.
Some Jaspernet Authenticated Services such
25 Live.

Avoiding Ransomware Attacks

Ransomware is a type of malware designed to encrypt users’ files or lock their operating systems so attackers can demand a ransom payment. According to a 2016 Symantec reportthe average ransom demand is almost $700 and “consumers are the most likely victims of ransomware, accounting for 57 percent of all infections between January 2015 and April 2016.”
Similar to a phishing attack, ransomware executes when a user is lured to click on an infected link or e-mail attachment or to download a file or software drive while visiting a rogue website. Sophisticated social engineering techniques are used to entice users to take the desired action; examples include
  • an embedded malicious link in an e-mail offers a cheap airfare ticket (see figure 1);
  • an e-mail that appears to be from Google Chrome or Facebook invites recipients to click on an image to update their web browser (see figure 2); or
  • a well-crafted website mimics a legitimate website and prompts users to download a file or install an update that locks their PC or laptop.

Figure 1. Phishing e-mail with ransomware embedded in a link
Figure 1. Phishing e-mail with ransomware embedded in a link
Figure 2. A fake Google Chrome e-mail
Figure 2. A fake Google Chrome e-mail

To avoid becoming a victim of ransomware, users can follow these tips:
  • Delete any suspicious e-mail. Messages from unverified sources or from known sources that offer deals that sound too good to be true are most likely malicious (see figure 3). If in doubt, contact the alleged source by phone or by using a known, public e-mail address to verify the message’s authenticity.
  • Avoid clicking on unverified e-mail links or attachments. Suspicious links might carry ransomware (such as the CryptoLocker Trojan).
  • Use e-mail filtering options whenever possible. E-mail or spam filtering can stop a malicious message from reaching your inbox.
  • Install and maintain up-to-date antivirus software. Keeping your operating system updated with the latest virus definitions will ensure that your security software can detect the latest malware variations.
  • Update all devices, software, and plug-ins on a regular basis. Check for operating system, software, and plug-in updates often — or, if possible, set up automatic updates — to minimize the likelihood of someone holding your computer or files for ransom.
  • Back up your files. Back up the files on your computer, laptop, or mobile devices frequently so you don’t have to pay the ransom to access locked files.

Figure 3. An example ransomware e-mail message
Figure 3. An example ransomware e-mail message

Friday, September 15, 2017

ITS Service Catalog is Full of Features!

In addition to tracking any tickets you submit to the ITS Help Desk the TeamDynamix Client Portal has many useful services which can be found when you click here:

The ITS Service Catalog shows all the services provided by ITS.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event Setup and Support,  to customized  Google email and calendar services:

Another useful feature: if you follow highlighted instructions, this link offers a quick way to check on your outstanding ITS tickets:

Wednesday, September 13, 2017

COMPLETE: Papercut Printing Maintenance: Thursday, September 14th, from 7:00 AM to 8:00 AM

UPDATE #2:  Printing server maintenance was complete as of 8:45 AM this morning.

UPDATE #1: ITS has postponed this update due to conflicts with major network maintenance.

ITS will be performing printer server maintenance on Thursday, September 14th at 7:00 AM. The maintenance is expected to take less than one hour.

In order to improve printing services across Manhattan College campus, ITS will be conducting printing maintenance on the printer server. This maintenance will affect printing throughout the entire campus.

We apologize for any inconvenience that this may cause. If you have any questions, please contact ITS at or at extension x-7973.

COMPLETE: Horan Hall: Brief Network Outage Wednesday, September 13th at 10am

UPDATE: The generator test was completed by 1035 this morning.

Physical Plant will be conducting a generator test in Horan Hall today, September 13th at approximately 10am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power.

This will not affect the rest of campus.

Protect Yourself and Your Identity

In light of the recent Equifax breach, ITS wants to remind our campus community to be aware of steps you can take to protect yourself.
According to the US Department of Justice, more than 17 million Americans were victims of identity theft in 2014. EDUCAUSE research shows that 21 percent of respondents to the annual ECAR student study have had an online account hacked, and 14 percent have had a computer, tablet, or smartphone stolen. Online fraud is an ongoing risk. The following tips can help you prevent identity theft.
  • Read your credit card, bank, and pay statements carefully each month. Look for unusual or unexpected transactions. Remember also to review recurring bill charges and other important personal account information.
  • Review your health insurance plan statements and claims. Look for unusual or unexpected transactions.
  • Shred it! Shred any documents with personal, financial, or medical information before you throw them away.
  • Take advantage of free annual credit reports. In the US, the three major credit reporting agencies provide a free credit report once a year upon request.
  • If a request for your personal info doesn’t feel right, do not feel obligated to respond! Legitimate companies won’t ask for personal information such as your social security number, password, or account number in a pop-up ad, e-mail, text, or unsolicited phone call.
  • Limit the personal information you share on social media. Also, check your privacy settings every time you update an application or operating system (or at least every few months).
  • Put a password on it. Protect your online accounts and mobile devices with strong, unique passwords or passphrases.
  • Limit use of public Wi-Fi. Be careful when using free Wi-Fi, which may not be secure. Consider waiting to access online banking information or other sensitive accounts until you are at home.
  • Secure your devices. Encrypt your hard drive, use a VPN, and ensure that your systems, apps, antivirus software, and plug-ins are up-to-date.
If you become a victim of identity theft:
  • File a report with the US Federal Trade Commission at
  • Use the identity theft report to file a police report. Make sure you keep a copy of both reports in a safe place.
  • Flag your credit reports by contacting the fraud departments of any one of the three major credit bureaus: Equifax (800-525-6285), Experian (888-397-3742), or TransUnion (800-680-7289).
Partially reposted from:

Friday, September 8, 2017

COMPLETED at 9:51 PM - Routine Enterprise Application Maintenance Starting at 9:00 PM Tonight

ITS will be performing several upgrades this evening starting at 9:00 PM. Please see below for a list of the applications that will be affected and for how long each will be affected.

Banner 9 - PROD:

ITS will be deploying the latest round of point releases on the production Banner 9 system. During this time the production Banner 9 application will be down. The maintenance on Banner 9 is expected to take approximately an hour, and will start at 9:00 PM this evening, Sept. 8th.

Workflow, Argos, and Banner Self-Service:

There will be brief service interruptions on the production Workflow, Argos, and Banner Self-Service systems as ITS performs minor maintenance on each system separately. The systems will go down briefly between 9:00 PM and 10:00 PM as ITS performs maintenance on each. The maintenance window on each of these systems is expected to only last a few minutes per system.

- - - - -

Updated at 9:55 PM:

Maintenance and testing on all affected systems were completed by 9:51 PM.