Friday, August 26, 2016

Move-In Weekend - Technology Support

ITS (Information Technology Services) will be providing technology assistance to new and returning students from 12:00 Noon to 5 PM on Saturday and Sunday during move-in weekend.

- Need help connecting to JasperNet WIFI?
- Have questions about JasperNet services?
- Need to reset your JasperNet password?

Look for ITS staff in residence halls (we're wearing the bright green shirts with "ITS" on the back) or call the ITS Client Services office at:
 x7973 or 718-862-7973.  Even better, email us at

Calling after 5PM?  Leave a message and we'll get back to you as soon as we can.

Welcome back Jaspers!!

Moodle Login Update - JasperNet SSO

An update was applied to Moodle overnight that changes the login page
from an older version of JasperNet SSO to the current version that has been in use since the spring.  Previously, Moodle users may have noticed a login page that looked different from all other JasperNet services and were required to login a 2nd time to Moodle.  The update configures Moodle to use the same JasperNet SSO login page as all other JasperNet services.

Moodle users who have connected to Moodle in the last few days may need to restart their web browsers if they encounter an error when attempting to login to Moodle for the first time after the update - which is the result of a browser cache issue.  Restarting the web browser has shown to resolve this problem.  Anyone experiencing this issue should report it to ITS by calling x7973 or emailing  You can also use our online form to #TellITS.

Wednesday, August 24, 2016

Client Services Response Times Will Be Slower Than Normal Wednesday August 24th - Friday September 16th

As per usual, Client Services will be prioritizing support for Classrooms, Computer Labs, Event Support, and the Network above all other requests for the period of Wednesday August 24th - Friday September 16th.  Support for all other issues will take longer than usual.  We ask that all other requests be put on hold until after Friday September 16th, if possible.  Thank you for your consideration.

Monday, August 22, 2016

New Website and Other JasperNet Services OFFLINE - UPDATE 2

JasperNet services including are now ONLINE.  ITS is awaiting confirmation prior to marking the issue as resolved.  ITS will continue to closely monitor the situation for the remainder of the day.

New Website and Other JasperNet Services OFFLINE - UPDATE 1

ITS has determined that the issues affecting and other JasperNet services is the result of a widespread issue affecting Google Cloud Services.  Google has provided information about this outage here:

New Website and Other JasperNet Services OFFLINE

ITS is aware of an issue affecting JasperNet services including the new website as well as Moodle and JasperNet SSO (SingleSignOn) services.  We are working to address the situation and will have updates posted to ITSblog ( as more information becomes available.

Sunday, August 21, 2016

Overlook Network OFFLINE

ITS has identified and corrected the issue.  All wired and wireless network access in Overlook should now be ONLINE.

ITS is investigating a reported network issue affecting service to Overlook Manor.  Currently wired and wireless access to Overlook is OFFLINE.