Wednesday, May 4, 2016

INFORMATION TECHNOLOGY SERVICES TRAINING COORDINATOR

Please spread the word.  ITS is looking for an Information Technology Services Training Coordinator.  See posting here.

Monday, May 2, 2016

Computer Lab Software Request Deadline - Friday, May 13th, 2016

If you would like to request an upgrade of a software already installed in the computer labs OR if you would like us to install a new software in the computer labs on campus, please fill out the Software Request form linked to below (click the big green box that says “Request Service”):


Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date. 

Requests for the Fall 2016 semester should be submitted by Friday, May 13th, 2016. Requests submitted after the deadline may not be installed in the labs for the Fall 2016 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

Monday, April 25, 2016

Wednesday, April 20, 2016

Degreeworks Update

ITS has been working to repair an issue with the Degreeworks system that caused the system to be offline for significant periods between 4/19-/20 and periodically since 4/11.  ITS has been working directly with the Degreeworks vendor to troubleshoot the issue.  The Degreeworks system became AVAILABLE at approximately 7:00PM on 4/20.  ITS is continuing work with the Degreeworks vendor and will be closely monitoring the system over the next 48-hours.  We expect that the system will be made unavailable for short durations during this time in order to apply a permanent fix to the issues experienced since 4/11.

Degreeworks Down

ITS is currently troubleshooting an issue with the Degreeworks system. We will update with more information as soon as possible.

Tuesday, April 19, 2016

UPDATE: Degreeworks Functioning Normally - Degreeworks Down

As of Approximately 3:45 Degreeworks has resumes normal operation.

---

We are currently experiencing an issue with the Degreeworks System and are working to rectify as soon as possible.

Monday, April 18, 2016

25Live survey - Please provide your feedback.

25Live is a software solution that was implemented prior to academic year 2015-2016 that enables electronic processes to: 1) schedule academic (classroom) spaces based on a variety of needs and preferences for academic course sections, 2) find and request space on campus for a variety of uses including meetings and events, 3) promote campus events and happenings by incorporating the event promotion and space request process into a single workflow.

With any major change such as implementing a product like 25Live, there are "lessons learned" during the implementation and initial use that may identify or highlight new or existing processes/configurations that should be modified or updated.  During the first year of use, we have received much feedback regarding what is working well as well as areas for improvement.  Please provide your feedback below reflecting your experience using 25Live.  There will be an opportunity at the end of the survey for comments.

Thank you in advance for taking the time to share your feedback!


Event Requestors

TAKE SURVEY
http://goo.gl/forms/CZIsmmDE7J




If you are a space approver, a separate survey is available here: