Monday, June 13, 2016

UPDATE - ITS Scheduled Network Maintenance in Dorms

UPDATE - The network maintenance in Horan, Lee, and Chrysostom Halls has been successfully completed.

ITS will be conducting network maintenance which will cause some localized network outages.

In order to improve JasperNet services throughout the dorms on campus, there will be scheduled maintenance to replace outdated network equipment. Only the wired network will be affected during these outages. The schedule to replace the equipment is below:

  • Thursday, June 16th
    • Horan Hall floors 7-11, during the duration of business hours, 9am-4pm
  • Monday, June 20th
    • Lee Hall between the hours of 9am and 12pm
  • Tuesday, June 21st
    • Chrysostom Hall between the hours of 9am and 12pm
We apologize for any inconvenience this may cause. If you have any questions, please contact ITS at or at extension x-7973

Summer Collaboration Challenge: Week4 - Simple Polls, Surveys, and Quizzes with Google Forms #14weekchallenge

Google Forms is an easy-to-use tool to quickly
create and share simple polls, surveys, or quizzes using your JasperNet account. With Google Forms, you can create and analyze surveys right in your web browser—no special software is required. Even better, multiple people can work at the same time, and every change is saved automatically.

Getting started with Google Forms
Let's start by getting familiar with Google Forms.  In this tutorial, we'll explore Forms basics including creating and customizing a simple survey as well as sharing and analyzing results.

Get familiar with Google Forms
Assignment (10 minutes): Complete the "Get Started with Forms" tutorial to create and share your first poll, survey, or quiz.

Thursday, June 9, 2016


Please spread the word.  ITS is looking for an Information Technology Services Training Coordinator.  See posting here.

Monday, June 6, 2016

Summer Collaboration Challenge: Week3 - Your Personal Google Calendar #14weekchallenge

Did you know that your JasperNet account also 
includes a personal Google Calendar?  With Google Calendar, you can quickly schedule meetings and events, and get reminders about upcoming activities, so you always know what’s next.  This week we'll show you how to setup your Google Calendar to keep track of classes, meetings, and events as well as configure Calendar to let others know when you are available.

Getting started with Google Calendar
Let's start by getting familiar with Google Calendar.  In this tutorial, we'll explore Calendar basics including creating meetings, reminders, and invitations as well as customizing the look and function of Calendar. 

Configure Calendar
First, we'll need to make sure the Calendar is configured to securely share your Free/Busy information while keeping your event details private.

1 - Access Calendar by clicking the Google Apps menu and selecting "Calendar.  The Google Apps menu can be accessed from any Google app including Gmail.  

2 - In calendar, select the "gear" icon at the top right of the page and select "Settings". 

3 - In the Calendar Settings screen select "Calendars" from the top menu, then click the link for the first calendar in the list.  The first calendar should be your name.

4 - In the details screen, click "Share this Calendar" from the top menu.  Recommended settings are below.  Be sure to check the appropriate boxes and select "See only free/busy" from both drop-downs.
 Your calendar has now been configured to the recommended settings to share your availability with others while keeping your event details private.  

Get familiar with Google Calendar

Assignment (10 minutes): Complete the "Get Started with Calendar" tutorial to create and manage your first personal event, invite others, and set reminders.

Tuesday, May 31, 2016

Partial License Server Outage

One of the primary license servers for specialty software is down. We are aware of the issue and working on resolving the problem as soon as possible. In the interim, certain pieces of software may be inaccessible.

If you are having trouble with a particular piece of software, please open a ticket with ITS by sending an email to [] indicating which piece of software you are experiencing trouble with, when the trouble began, and how crucial the use of the software is. We are triaging based on specific issues reported, so please do not hesitate to inform us of the issue that you are experiencing.

List of known, potentially affected software:

  • 3DS Abaqus Research License
  • Computer and Structures SAP2000
  • COMSOL Multiphysics
  • Maplesoft Maple
  • National Instruments LabView
  • Siemens NX
  • Tekla Structures
  • Trane Trace 700
  • Wolfram Mathematica

Summer Collaboration Challenge: Week2 - Docs, Sheets, and Slides #14weekchallenge

Still using Microsoft Office to edit files locally on your computer?

Forget where you saved that important Word Doc or Excel Spreadsheet?

Lose track of which document version you passed around for review?

Does your PowerPoint presentation look differently when you are presenting from a different computer?

With online editing and sharing of docs (Word), sheets (Excel), and slides (Powerpoint) your problems will be solved....

Getting started with Docs
Let's start by getting introduced to Docs - an online replacement for Microsoft Word.  The following tutorial will walk you through a number of steps to become more familiar with Docs.  The same can be repeated for Sheets (replaces Excel) and Slides (replaces PowerPoint).

Assignment (10 minutes):  Complete the "Introduction to Docs" tutorial by creating, editing, and sharing a new Doc.

Extra Credit:  Try the same tutorial for Sheets and Slides.
Slides -

Perhaps the most important recent feature update to Google Apps (Docs, Slides, and Sheets) is the ability to work offline without an Internet connection.  By enabling "Offline Mode" within Google Drive, you'll have access to edit all of your files from a Chrome browser wherever you are - even when WIFI is spotty or unavailable.

Assignment (1 minute):  Enable OFFLINE MODE for Google Drive.

note:  it may take a while to make all files and folders accessible offline.  After enabling "offline mode", disconnect from WIFI and try creating and editing a new Doc or Sheet.

Wednesday, May 25, 2016

Microsoft Pushing Windows 10 Update

Microsoft is being very proactive about pushing out its latest OS update.  We are seeing that this OS is being pushed out to client computers without their involvement.  If this has happens to you, it is no cause for concern.  The new OS will look a little different.  If you have any questions, please contact