Wednesday, August 5, 2020

August 2020 Hybrid Learning Classroom Demo: Sign Up Link Fixed!

ITS is aware that a link was broken in yesterdays announcement to sign up for the Hybrid Learning Classroom Demo's. The link has been fixed and we encourage you to try and sign up again if you previously had an issue.

Tuesday, August 4, 2020

ITS Client Services Return to Campus Guidelines

With ITS Client Services returning to campus, we have implemented some procedures that will
strictly enforce social distancing in the offices.   In order to provide the safest environment possible
for Client Services team members and clients, we have implemented the following guidelines:

  • Walk-ins to any Client Services office are strictly prohibited.
  • We will continue to default to remote support whenever possible.
  • In person sessions will be limited to (PPE must be worn by all parties):
    • Appointments determined not to be solvable remotely
    • Event Setups
    • Classroom issues
    • Training Sessions that can not be provided remotely (ex: Classroom technology training)
  • In person appointments must be limited to 15 minutes to limit exposure
    • This means that personal device support may not always be feasible since the client is expected to stay with the device.
  • Office doors will be locked.  Clients with appointments will need to knock for entry at their specified appointment time.

Monday, August 3, 2020

August 2020 Hybrid Learning Classroom Demo: UPDATES/Sign Up

In order to accommodate as many faculty as possible before the beginning of the semester, ITS has adjusted the number of faculty per session for the August 2020 Hybrid Classroom Demo. Please review the below information for updates on the training: 


  1. We have expanded the number of participants in each training from 3 up to the maximum covid amount allowed in the classroom (between 14 and 17 depending on the room). If you were unable to sign up for a session previously because it was booked, you may want to go back and double check to see if your time slot is now available.

  2. With the increase of attendees, we will no longer have the opportunity to test the tech during the training. If you would like to test out the tech, other classrooms have been reserved for faculty to go to after their training to try it out on their own.

    1. This will not be supported by the members of IT present for the training. If faculty run into an issue while testing out their tech on their own, they will need to submit a ticket to ITS and they will get back to you as soon as possible. 


The training being offered in August will follow a workshop model with limited time for questions at the end of the demonstration. Any other questions can be followed up with after the training. 



The Dates:


  1. August 17th- August 20th (Monday to Thursday)

  2. August 24th, 26th, and 27th (Monday, Wednesday, and Thursday)


During the session you will be able to see a demonstration of the technologies that will be provided in the classrooms for hybrid learning purposes as well as the opportunity and space to test it out on your own. These technologies include an IPEVO Document Camera and a Google speakermic. These sessions will be by appointment only on a first come, first serve basis, but the capacity has been increased to allow for more faculty to sign up at a time (14-17 people depending on the room). 


We are encouraging members of the community who use their own devices during teaching to bring them and test them out with the tech independently, after the training. A set of rooms have been reserved for faculty to use after their workshop. This allows you to see how the technology will work with your device before classes begin. Should you choose to bring your own device please make sure that you have downloaded the free software that accompanies the Document Camera: IPEVO Visualizer Software. We recommend that you select the Windows 7 and above download option. 


Sign Up For A Session


Please use this link to schedule your time. Please make sure to bring a mask. If you do not have one please let us know so we can provide one for you. If you have any conflicts or questions please reach out to sleavey01@manhattan.edu


We look forward to meeting with you soon! 




COMPLETE: Planned Network Maintenance - Aug 5, 6am

COMPLETE: As of 6:45am, this planned maintenance is complete.

ITS will be testing our backup Internet Service Provider (ISP) connection Wednesday, August 5, 2020 from 6am-7:45am. This maintenance is to test our backup ISP connection after our major network upgrade that was completed from July 31, 2020 to August 1, 2020.


This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout the campus. 

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause.

Thursday, July 30, 2020

COMPLETE: Moodle Scheduled Maintenance Saturday 8/8 7PM-12AM

COMPLETE: As of 9:30PM Saturday 8/8/2020, the Moodle scheduled maintenance and updates have been completed. Moodle is now AVAILABLE



Previous: The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 7PM on Saturday 8/8/2020.  During this time, we will be upgrading the current Moodle 3.7 system to Moodle 3.8, as well as implementing important system updates in preparation for the 2020-2021 academic year.

We anticipate that the maintenance will be completed between 7PM - 12PM during which time the Moodle system will be UNAVAILABLE.

Monday, July 27, 2020

August 2020 Hybrid Learning Classrom Demo Sign Up!

ITS will be holding another round of Hybrid Learning classroom demonstrations in August. We would like to invite you to join us for a 1 hour session with some members from our IT team. Sign up here.

The Dates:

  • August 17th- August 20th (Monday to Thursday)
  • August 24th, 26th, and 27th (Monday, Wednesday, and Thursday)

During the session you will be able to see a demonstration of the technologies that will be provided in the classrooms for hybrid learning purposes as well as test it out on your own. These technologies include an IPEVO Document Camera and a Google speakermic. These sessions will be on a first come, first serve basis. Up to three faculty members will be able to sign up for a session at a time.


We are encouraging members of the community who use their own devices during teaching to bring them to the sessions. This allows you to see how the technology will work with your device before classes begin. Should you choose to bring your own device please make sure that you have downloaded the free software that accompanies the Document Camera: IPEVO Visualizer Software. We recommend that you select the Windows 7 and above download option.

Sign Up For A Session

Please use this link to schedule your time. Please make sure to bring a mask. If you do not have one please let us know so we can provide one for you. If you have any conflicts or questions please reach out to sleavey01@manhattan.edu.


We look forward to meeting with you soon!


Emergency Maintenance Planned - Please Read


Dear Colleagues,

Information Technology Services will be performing emergency maintenance to the Evisions software.  This will result in bringing services offline for Argos, Form Fusion & Intellicheck.  Services will be offline today (07/27/2020 from 4:15 - 7:00pm).

Thank you for your patience during this short outage.

Information Technology Services