Tuesday, October 19, 2021

ITS Open House Reminders

As Open House is fast approaching, we would like to provide some reminders.  We have very limited resources.  If you are in need of equipment or setup assistance for Open House, we must receive your request by end of day:

 Thursday October 21st to its@manhattan.edu

Requests received after this date will likely not be able to be staffed/provided.

If you are able to, it would help if you could carry the equipment yourself and we can provide assistance setting up once delivered to Draddy.

If you need assistance, the day of the event, email its@manhattan.edu and we will do our best to assist you.  Note that we will not be able to provide loaner equipment or setups requested the day of.  Support will be limited to issues that arise.  We will not be manning phones the day of the event.

Please make sure to download any materials needed to your device prior to the event.  Note there is:

NO WiFi in Draddy

Remotely Outage

Update: As of approximately 10:00am the issue with SPSS on Remotely has been resolved. Remotely is up and running. Should you have any further issues, please contact ITS at its@manhattan.edu.

Update: As of 8:39PM the issues with Remotely login has been corrected.  The issue with SPSS loading remains.

We are aware of a Remotely outage that is currently ongoing.  We will be investigating this morning and providing an update when more information is available.

Tuesday, October 12, 2021

Horan and Lee Hall - Brief Network Outage - 10/20/2021

 Physical Plant will be conducting a generator test in Horan and Lee Hall on Wednesday, October 20, 2021. The generator test will commence in Horan Hall at 10:30am and Lee Hall at 11:00am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Horan and Lee Hall will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Update: Maintenance has been postponed from 10/13 to 10/20.

Thursday, October 7, 2021

25Live Outage 10/8/21

UPDATE:  25Live is now up and running.


ITS would like to make you aware that 25Live is currently experiencing an outage.  The outage is from an outside source that 25Live uses and ITS is not able to resolve any 25Live issues until the outage is over.  We will make sure to update you as we receive information from 25Live.

Wednesday, October 6, 2021

Phishing Campaign -- $1,499 iCloud Orders

Today multiple gmail.com accounts sent emails to a fraction of our organization. The emails claim that the recipient would be charged $1,499 for their 12TB iCloud storage plan.

This is a good opportunity to announce that October is Cyber Security Awareness month. Best to keep in mind that any email may be a scam and we all are one degree away from criminals.

The most common IT crime still is Business Email Compromise (BEC) even though ransomware is increasing rapidly. It is best to be mindful of how to parse an email address and to do your best to understand who is emailing you.

Email addresses are formed by concatenating a username with the '@' sign and with a domain (e.g., bob@example.com). Sometimes people are confused by the common phishing addresses that use a domain inside the username (e.g., bob.manhattan.edu@example.com). Understand that such email addresses are available to anyone including to criminals.

If you receive a phishing email, you can report it to Gmail if you're using the web interface (not the Gmail mobile app, unfortunately). Google will alert ITS!

Gmail's 'Report phishing' feature is under a vertical ellipsis in the upper-right of an email.

You can also forward the email to its@manhattan.edu. If you are unsure if an email is a phishing email, please forward it to its@manhattan.edu. We can help to determine what is what and if necessary report the email as a phishing attempt to Google.

Friday, October 1, 2021

Computer Lab Software Request Deadline for Spring 2022 is December 18, 2021

 If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)


Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Spring 2022 semester should be submitted by December 18, 2021. Requests submitted after the deadline may not be installed in the labs for the Spring 2022 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Thursday, September 30, 2021

Service Outage Affecting Multiple Campus Systems

 ITS is aware of a service outage affecting multiple campus systems and is in the process of troubleshooting.  We'll provide an update once the extent of the outage is known.


Update 1 - 6:20PM:  ITS has identified the network outage and service availability has returned.