Friday, June 23, 2017

Maintenance Complete - JasperNet SSO

The schedule maintenance for JasperNet SSO has been completed.  The total downtime for this maintenance was between 11:00AM-12:30PM on Friday 6/23.

Link to schedule maintenance notification:

Please contact ITS to report any issues with your JasperNet login.

Thursday, June 22, 2017

JasperNet SSO Maintenance - Friday 6/23 10AM

ITS will be performing critical system maintenance on the JasperNet Single Sign On (SSO) system starting Friday 6/23 at 10AM.  After 10AM, anyone already connected to JasperNet services should be able to function normally; however, any new attempts to login to JasperNet services will not be processed.

What is affected?
The SSO authentication system (login) to all JasperNet services will be unavailable after 10AM.  JasperNet services will still be online, however, any new attempts to login after 10AM will not be processed.  Services with a longer timeout, such as Google Apps and Gmail, as well as app-based services will largely be unaffected by this maintenance.  

ITS recommends that anyone who needs to access JasperNet services on Friday login BEFORE 10AM.  Services with stricter security policies, such as Banner and Self-Service, will not function if they are allowed to timeout.

Why 10AM on 6/23?
While ITS typically schedules service-affecting maintenance for off-peak periods (such as overnight), the maintenance being performed on Friday requires the support of our software vendor Ellucian and must be done during normal business hours to ensure that the appropriate vendor support personnel are available.  The planned maintenance is the result of an issue experienced during an overnight update performed in May.  Friday 6/23 is the first available window when most of the College is closed but vendor support resources are available.

When will the maintenance be completed?
It is anticipated that the maintenance will take approximately 2 hours.  Since some troubleshooting will be involved, ITS has not defined an end to the maintenance window.  Updates will be posted at ITSblog -

Questions or concerns should be forwarded to

Tuesday, June 20, 2017

Phishing Attack "Ushering Job This Weekend"

There is another Phishing Scam Circulating with the title "Ushering Job This Weekend".
Please delete this email.  If you did click into it, please follow these instructions to clean your account.

Phishing Attempt - Don’t be Fooled….

Another round of “phishing” attacks have been detected and reported to ITS.  Some users on campus have reported receiving an email message crafted to look like it came from the Provost.  The suspect message includes a PDF attachment that forwards the user to a fake login page to provide their Username and Password to open the file.  While the attacker took the time to identify the Provost as a trusted sender and craft the message to appear to come from the Provost’s account, it is clear from the message “from” address that it did not originate from the Provost, but rather an off-campus email address with the name changed to match.

Screen Shot 2017-06-20 at 3.03.10 PM.png

If you happened to click the message, a “locked” PDF file would appear and forward you to a fake login site to “unlock” the message.  There are several indicators on the fake login site that confirm that the site is not legitimate.  

First, all JasperNet users should only provide their password at the “green” login page of that indicates a secure connection to Manhattan College.
Screen Shot 2017-06-20 at 3.06.38 PM.png

Second, the fake login page indicates that the connection is “Not Secure” and uses a non-Google URL (biosyncpharma-dot-com).

Screen Shot 2017-06-20 at 2.55.11 PM.png

If you encounter this or similar messages, please forward to to be validated.

NEVER click on a suspicious attachment and NEVER provide your username or password at a suspicious login page. Beware of unsolicited messages.

Update: Maintenance Completed: Emergency Banner Production Maintenance, Wednesday, 6/21, 7:00 AM - 8:00 AM

ITS will be performing emergency network maintenance on the Banner production database starting at 7:00 AM on Wednesday, 6/21. Banner should remain accessible during the maintenance, and maintenance should be completed by 8:00 AM at the latest.

Phishing Scam Circulating Indicates from Provost

There is a phishing scam circulating indicating that it is coming from the Provost.  The email address from which this is originating is not the Provost's email.  Please do not click on the PDF attachment.

Thursday, June 15, 2017

OUTAGE Manhattan College Network

At around 640pm, ITS was made aware of a network outage affecting the entire campus.

We have received notification from our Internet Service Provider stating that maintenance is being done on some network equipment to improve security, stability, and capacity.

This maintenance will be from 6pm until approximately 1159pm tonight.

We apologize for this inconvenience.