The AirPlay devices in some rooms are powered by Kramer Via Gos. These devices are end of life and no longer supported. They are buggy and may or may not work. If your device does not work, it is recommended that you use a hard wired connection. We are working on a plan to replace these devices with the supported Airtame devices. Rooms that currently have the next generation Airtames work without issue.
Tuesday, August 27, 2024
ITS Knowledge Base
Did you know that you can get answers to most of your ITS questions at our Knowledge Base?
Welcome Back from ITS Important Service Reminders Fall 2024
We would like to welcome everyone back to campus and trust that everyone had a relaxing and restorative break.
Classroom Technology Training
ITS would like to encourage you to review our Classroom, Conference Room & Computer Lab Support Knowledge Base category to refamiliarize yourself with the classroom technology. If you are not comfortable with it after reviewing those materials, please use this form to submit a request for training. Alternatively you can email its@manhattan.edu and let us know what room you would like to receive the training in.
Prioritized Support
ITS Client Services will be providing priority support to classroom issues and network support requests from August 26 - September 20, 2024. Response times for all other requests will be slower than normal. We apologize for any inconvenience.
ITS Service Report link takes you to a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.
Not sure if a classroom issue has been resolved? Click here for an up to date Room Issues Report: Complete with details on current status of each room that has an issue.
ITS STARS Update:
A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. Any students interested in working for ITS can apply at the Campus Job Listing site. Look for positions entitled Client Services Technician and Operations Representative.
Reminders
Have a question? Check out our Knowledge Base first.
The best way to get in touch with a Client Services representative is an email to its@manhattan.edu
or a phone call to x7973 (718-862-7973)
Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message
Please follow these instructions to update your personal email address:
How to Update Your Personal Email.
Remember that IT Services will never ask you for your password.
We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website.
Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.
Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.
In lieu of loaning certain cables and remotes, Client Services has installed commonly used AV cables and adapters as well as projector remotes in all yet-to-be-renovated classrooms. Faculty requiring other specialty cables or adapters should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.
The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.
Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.
Client Services currently has 2 convenient locations: Jasper Hall, Ground Floor, North Side & RLC 103C. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.
Client Services Hours of Operations can be found here.
Computer Lab Hours can be found here.
Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement.
Your feedback helps us improve our service and should be sent to: Tell ITS
Follow us on Twitter @MC_ITS and Instagram mc_ITS.
Check out our Manhattan College ITS Blog. Subscribe to ITS Blog.
Thanks and wishing everyone a productive semester on behalf of the ITS team!
Monday, August 26, 2024
Campus Wide WiFi Outage
Update 8/28/24 3:35PM: We believe that we have resolved the WiFi outage. If you are still experiencing issues, please email its@manhattan.edu and we will investigate.
We are aware of a campus wide WiFi outage and are working diligently to restore service as quickly as possible. Please keep an eye on our Blog as we will update when service is restored.
Get on the Same Page as Your Students with the Advising Student Profile
The Advising Student Profile allows you to view the same information as your students in the same exact format. It is a great way to get on the same page when advising students. Check out this article that explains how to access the awesome resource!
Students: How to Look Up Your Schedule
Student, please review this article that explains how to look up your course schedule.
Fall 2024 Client Services Prioritized Support August 26 - September 20, 2024
ITS Client Services will be providing priority support to classroom issues and network support requests from August 26 - September 20, 2024. Response times for all other requests will be slower than normal. We apologize for any inconvenience.
Tell ITS!
#TellITS - ITS needs your help identifying and reporting technology issues on campus. ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!
Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.
You can use the Feedback option to let us know how you think we're doing.
Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that information more widely! Your input and ideas are important to us and could be beneficial to all of Manhattan College!
Have a good experience? Let us know!
Have a bad experience? Let us know what went wrong so we can correct it for the future.
Have an idea to improve technology at the college? We want to know about it.
Make sure to give us your name so we can give you credit if the idea is implemented.
If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately. For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage. You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback. The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.
Friday, August 23, 2024
Message from the CIO: Changes to Duo Push Authentication
To the Manhattan University Community,
In an effort to increase our Cybersecurity posture, Duo will enable Verified Duo Push starting tomorrow, Saturday August 24th, 2024.
Verified Duo Push enables Manhattan University to be more secure in its authentication process. Instead of just hitting the green approve button, it will now ask you for a 4 digit code when you send a Duo Push to your mobile device.
If you have any questions, please send an email to its@manhattan.edu.
Thank you for your time and cooperation in this matter.
Sincerely,
Melvin Lasky
Chief Information Officer
Information Technology Services
Chief Information Officer
Information Technology Services
Monday, August 19, 2024
Classroom Training Fall 2024
As the Fall Semester is approaching we would like to remind all faculty that ITS is available to provide one on one or group training on classroom technology. Availability is limited and dependent on classroom availability as well, so get your spot today! Use this form to sign up. Make sure to indicate the classroom(s) you would like to review and the dates and times that you are available and we will get you scheduled.
Fall 2024 Client Services Prioritized Support August 26 - September 20, 2024
ITS Client Services will be providing priority support to classroom issues and network support requests from August 26 - September 20, 2024. Response times for all other requests will be slower than normal. We apologize for any inconvenience.
Monday, August 12, 2024
Classroom Training Fall 2024
As the Fall Semester is approaching we would like to remind all faculty that ITS is available to provide one on one or group training on classroom technology. Availability is limited and dependent on classroom availability as well, so get your spot today! Use this form to sign up. Make sure to indicate the classroom(s) you would like to review and the dates and times that you are available and we will get you scheduled.
Wednesday, August 7, 2024
Planned Network Maintenance - Leo, Higgins and GPAC - 8/9 from 8am - 3pm
UPDATE: This maintenance has been completed as of 2:20pm
ITS will be conducting network maintenance in Leo Hall, Higgins Hall and the GPAC Center on Friday, August 9th, which will cause some localized network outages between 8am - 3pm.
To improve network reliability, there will be scheduled network maintenance to replace some network equipment. This network maintenance will affect the wired and wireless networks in these buildings.
We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu