Computer Lab Software Request Deadline for Fall 2021 is July 2nd, 2021

 If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2021 semester should be submitted by July 2nd, 2021. Requests submitted after the deadline may not be installed in the labs for the Fall 2021 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

CS&O-ChatBot BETA: Back and Enhanced with Your Feedback!

Last Spring, ITS at Manhattan College introduced a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by a former STAR, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter!

We have taken the time to review the questions and issues that the chatbot has been receiving as well as the feedback we received, and have updated it to included more resolutions!

You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.

The Chatbot is running through Google Chat and is easy to install. To install the Chatbot please follow these instructions.


ITS is very excited about the CS&O-ChatBot BETA and would like to encourage you to take advantage of it!  We will continue to actively monitor the issues and questions being sent and the feedback being submitted, and update the responses to ensure as many issues and questions as possible, can be resolved. 

Our goal is to make sure this tool is as useful and beneficial to the community as possible, and we would greatly appreciate any feedback you may have. Please fill out our CS&O Chatbot Survey and tell us what you think! 

Classroom Podium Clean Up

The ITS Operations team has completed cable management in select podium classrooms. Upon completion of this project, the laptop display cables are now bundled together and separated from the hybrid learning equipment. This was done to clean up and organize the podiums.

Before:

After:

Phishing Security Refresher

Cyber security is the practice of protecting computers, servers, mobile devices, electronic systems, networks, and data from attacks. These cyberattacks are usually aimed towards destroying sensitive information, extorting money from users, or interrupting normal business processes.


Phishing is the practice of sending fraudulent emails that resemble emails from reputable sources. The aim is to steal sensitive data like credit card numbers and login information. It’s the most common type of cyber attack.


Phishing attacks are designed to trick users into taking actions that are not in their best interests. They can be avoided by doing the following:

• Verify message sender
  
  
• Before clicking a link, verify that it goes to where it claims by hovering over it and checking the destination URL and browse to the target site directly in your browser.
  
  
• Be cautious of attachments. Do not open a file that you’re not expecting.
  
  
• Don’t enter your credentials into a site that you do not recognize.
  
  
• Create a SPAM filter that detects viruses and blank senders.

Friendly Reminders:

• You should always inform ITS of any suspicious emails you receive but when in doubt, forward the email in question to its@manhattan.edu so we can verify
  
  
• If you would like help setting up filters in your email you can use this link to put in a service request and a member of our Training Team will schedule a 1:1 appointment with you. 

For more information please check out this article. 

Kelly Commons 5th Floor Projector Upgrades

As of April 15th, 2021 ITS has successfully completed projector upgrades in the Kelly Commons 5th floor. All projectors are currently up and running.

Network Maintenace - 4/24 at 7am-8:30am

UPDATE: This maintenance has been completed as of 8:10 AM.

In order to ensure a high quality of service and to prevent service outages in the future, ITS will be performing maintenance on some of our infrastructure equipment. We'll be performing this maintenance on Saturday, April 24th from 7am-8:30am. This maintenance will cause an outage on some services, such as Remotely, Banner, and VPN access. 

If you have any questions or concerns, please contact ITS at its@manhattan.edu or by calling 718-862-7973.

Google Drive, Docs, Sheets, and Slides Partial Outage

Update: As of 12:20PM, Google's Workspace Status Dashboard indicates issues are all resolved.

 Google is aware of an issue affecting some people utilizing Google Drive, Docs, Sheets, and Slides.  This issues is being worked on by Google.  You can check the Google Workspace Status Dashboard for updates on this outage.