Friday, September 17, 2021

COMPLETE - 18-September2021 - 8am-12pm Emergency Maintenance RLC Datacenter

ITS will be conducting emergency maintenance in the RLC datacenter tomorrow September 18 beginning at 8am. 

There will be sporadic outages of several services including:

Banner, Onecard, door access. 

Gmail and Google services will NOT be affected. 

Friday, September 10, 2021

AirPlay Kramer (AirPlay) VIA App Important Information

ITS is currently in the process of updating the Kramers across campus. These updates will take place over the next month and are expected to improve the service experience. 

To ensure a smooth experience with the app please make sure that you have the most current version of the app. This can be found by hitting the gear icon on the upper right hand corner of the app. It will be listed under “General” and will be right at the top. Below please find the current version number. 

Anyone that has not already downloaded the app or have downloaded it directly from the college kramer website, you will need to use the direct Windows download or the direct Mac download for the latest version.  

Additionally, ITS has created this article that contains the download links as well as the current version. We will be monitoring the updates monthly and updating the article so the current version is always displayed. We encourage you to reference this article if you are having trouble connecting as it might be that you are using an outdated version. 

Thursday, September 9, 2021

Need ITS Assistance Quick? Use our Chatbot!

Last Spring, ITS at Manhattan College introduced a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by a former STAR, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter!

We have taken the time to review the questions and issues that the chatbot has been receiving as well as the feedback we received, and have updated it to included more resolutions!

You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.

The Chatbot is running through Google Chat and is easy to install. To install the Chatbot please follow these instructions.

ITS is very excited about the CS&O-ChatBot BETA and would like to encourage you to take advantage of it!  We will continue to actively monitor the issues and questions being sent and the feedback being submitted, and update the responses to ensure as many issues and questions as possible, can be resolved. 

Our goal is to make sure this tool is as useful and beneficial to the community as possible, and we would greatly appreciate any feedback you may have. Please fill out our CS&O Chatbot Survey and tell us what you think! 

Wednesday, September 8, 2021

New Campus Tech Alert! RLC 103 Chromboxes

 This summer, RLC 103 received some new tech and we want to invite you to come use it! 

RLC 103 is now equipped with 10 brand new chromboxes that you can use with improved ease. You may notice that the start screen looks a little different from other computer lab computers on campus but we have made this handy guide for navigating these fast new machines. 

ITS encourages you to come down to RLC 103 and check them out! The major benefits are: 

  1. No longer require you to sign in! That's right, you heard correctly. You will only need to sign out of your session when you are done using the chromebox. This ensures a quick start to your session. You will still need to sign into your email, calendar, etc, but will not need to sign in to start your session.  Note: One sign in is often enough when staying in Manhattan College sites.

  2. They can be used to access other computers on campus that contain important software. You can use Remotely to access other computers on campus that are equipped with necessary softwares such as AutoCad, SPSS, MATLAB, and others.

Tuesday, September 7, 2021

COMPLETE: MCS and ProDev Moodle Maintenance - Thursday 9/9/2021 7PM-12AM

UPDATE:  As of approximately 8PM Thursday 9/9/2021, MCS and ProDev updates are complete and the systems are back online. 

MCS and ProDev Moodle system maintenance has been scheduled for Thursday 9/9/2021 from 7PM-12AM and will be OFFLINE. The main Moodle system ( will not be affected.

Glance MC Daily Pass Error

 An error with the Glance MC Daily Pass may have shown incorrect COVID compliance data for some users.  

Some users who completed the Daily Symptom Tracker using the Glance MC app prior to 8AM today may have received an incorrect Grab N Go designation as Manhattan College adopts Key to NYC COVID compliance requirements.

Solution: Simply force-close and re-open the Glance MC App to display the correct pass information.

Monday, September 6, 2021