ITS: Secure a Spring Semester and Summer Job Now!

ITS is hiring and looking to fill the following student positions (multiple positions per role) ASAP:

*Please make sure to indicate if you would also be able to work during Summer 2023 *

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

ITS: New Self-Paced Technology Skill resource course now available!

ITS is excited to announce that we are launching a series of Technology training courses!

These courses are designed only to take about 15-30 minutes and can be taken at your own pace. Progress will be saved so you can start and then stop and pick up where you left off.  The purpose of these courses is to help brush up on technology and software skills to highlight how to use them to their full potential. We will release one course each month during the academic year (Fall and Spring semesters). The courses are entirely voluntary and are meant to be a helpful resource.  In each section, you will find at least one Knowledge Base Article (KBA) and a short quiz to complete.

February 2023’s Course is Google Chrome: The Basics. You can self-enroll in the course. 

March’s course will be, “Gmail: The Basics” and April's course will be “Google Calendar: The Basics”.

We will send out blog posts (Subscribe to the blog) and MC Announcements when the other courses will be open. 

ITS: Secure a Spring Semester and Summer Job Now!

ITS is hiring and looking to fill the following student positions (multiple positions per role) ASAP:

*Please make sure to indicate if you would also be able to work during Summer 2023 *

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Planned Downtime: Banner (Please Read)

 Dear Colleagues,

This Friday night, Information Technology Services will be conducting maintenance which will require downtime for our Administrative System, Banner

When: March 10, 2023

Time: 9:00pm - 10:00pm

Thank you in advance for your patience.

Information Technology Services.

"Vector LMS, Higher Education Edition Online Learning" is not a phishing attack

Between March 2nd 11:45PM and March 3rd 12:30AM, safecolleges.com sent ~1100 emails to our community. These emails are legitimately from a vendor that Human Resources does business with.

Gmail displays a warning banner with a convenient "report phishing" button for most of the safecolleges.com emails.

Do not report these emails as phishing attempts. This email campaign helps the college comply with New York State law regarding sexual harassment.

Payroll Phishing Campaign

A malicious actor is sending paycheck picture attachments via email from a forged email address, payrolldepartment@manhattan.edu. An example email is included below.

These emails are "unauthenticated" by which that means the sending SMTP (email) server is not allowed to send as any @manhattan.edu address. ITS prevents delivery of such emails to ITS managed @manhattan.edu accounts. ITS also uses DMARC to notify all receiving SMTP (email) servers to be as careful as possible with unauthenticated @manhattan.edu emails. Unfortunately, DMARC is just a suggestion and not a command. So unauthenticated @manhattan.edu emails may still be delivered to phishing targets.

From: Payroll Department 
Date: Wed, Mar 1, 2023 at 1:39 PM
Subject: **PAYCHECK**
To: [redacted]


Good Day [redacted],

You are receiving this e-mail because your information has been registered and will be
scheduled for weekly payments directly from the Payroll department. The Paycheck that
covers the expenses for the office supplies you will be working with is attached in this
email. A Sales Representative will be assigned to assist you with the purchase of these
items once the funds are available from this deposit. Immediately proceed to make a mobile
deposit and contact your professor in charge once completed for clearance purposes.
Further Assignments as well as your employment documents will be sent once the supplies
are delivered. Kindly inform your professor letting him know that you have received this
email.

I have outlined Instructions on how to make a mobile deposit below.

Print out and cut it to a ( check size/shape ) At the back of your check endorse by
writing your 

Full name

Mobile Deposit Only

Your account number

Sign.

Once you are done, you make a mobile deposit on your mobile banking app

Thank You.
Best Wishes,
Payroll Department.



Please do not reply to this email message. It was sent from a notification-only address
that cannot accept incoming emails.


--
Respectfully,
Office of Financial Aid Administration
4513 Manhattan College Parkway
Riverdale, NY 10471
Phone: 718-862-7100
Fax: 718-862-8027
Monday thru Friday
9:00 am to 4:30 pm
manhattan.edu/finaid

Job Opportunity Scam

This afternoon a malicious actor, using a compromised @manhattan.edu account, sent over 2,500 phishing attempts to our organization.

If you received such a message please do not reply to it and do not follow its instructions. If you have already interacted with the malicious actor, do not do so anymore.

Phishing email body announcing a paid position where applicants will be considered on extremely suspicious basis of first-come-first-served. Recipients are instructed to send their full alias, email address and other information to a redacted 713 area code phone number.