Moodle Scheduled Maintenance on Sunday 3/7/2021 6:30AM-9:00AM

The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 6:30AM on Sunday 3/7/21 to implement important system updates. We anticipate that the maintenance will be completed between 6:30AM - 9AM during which time the Moodle system will be UNAVAILABLE.

CS&O-ChatBot BETA: Back and Enhanced with Your Feedback!

Last Spring, ITS at Manhattan College introduced a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by a former STAR, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter!

We have taken the time to review the questions and issues that the chatbot has been receiving as well as the feedback we received, and have updated it to included more resolutions!

You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.

The Chatbot is running through Google Chat and is easy to install. To install the Chatbot please follow these instructions.


ITS is very excited about the CS&O-ChatBot BETA and would like to encourage you to take advantage of it!  We will continue to actively monitor the issues and questions being sent and the feedback being submitted, and update the responses to ensure as many issues and questions as possible, can be resolved. 

Our goal is to make sure this tool is as useful and beneficial to the community as possible, and we would greatly appreciate any feedback you may have. Please fill out our CS&O Chatbot Survey and tell us what you think! 

Limited Service in the RLC 103C ITS Office 3/1/21 - 3/10/21

The RLC 103C ITS Office will have extremely limited service from March 1, 2021 - March 10, 2021. Our response time during this time period will be longer than usual. On Tuesday, March 2nd and March 9th the RLC 103C office will be closed. Sorry for the inconvenience.

If you require assistance, please send an email to its@manhattan.edu or call; x7973.

COMPLETE: Campus-Wide Network Maintenance 2/27 at 6am

UPDATE: As of 645am, this maintenance has been completed successfully. Banner and all network services should be back online.

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ITS will be conducting campus-wide network maintenance on Saturday, February 27, 2021 from 6am-7am.

In order to replace some faulty equipment, ITS will be conducting maintenance that will cause campus-wide network outages for both wired and wireless. Campus services, such as Banner, will also be affected during this maintenance period. You may notice Internet and services dropping a few times during the maintenance; this is expected.

If you have any questions or concerns, please contact ITS at its@manhattan.edu or by calling 718-862-7973.

mancol.edu Email Alias Termination

 On March 1st, 2021, Manhattan College will terminate @mancol.edu email aliases. The domain manhattan.edu has been Manhattan College’s primary domain since 1996 and the domain mancol.edu has been legacy since that time.

The majority of our community does not use @mancol.edu. During December all users sending email with their @mancol.edu email alias or receiving email with their @mancol.edu email alias were notified of this termination.

Update any mailing list subscriptions, professional online accounts, etc. to use your @manhattan.edu email address and use your @manhattan.edu email address to send email.

If you have any questions or concerns please contact ITS at its@manhattan.edu.

What is Ransomware & How Can You Protect Yourself From It?

Ransomware is a class of malware that prevents you from accessing your systems or data and demands a sum of money to be paid in return for the decryption key. This has resulted in billions of dollars in losses with over 2 million incidents reported in 2019. These kinds of cyberattacks are getting more complex and are holding organizations hostage until they pay millions in ransom. Ransomware attacks have a new target every 14 seconds and have the ability to shutdown digital operations, steal information, and exploit businesses, essential services, and individuals. 


Below are precautions to protect you against the threat of ransomware:

• Update software and operating systems. Outdated applications and operating systems are the target of most attacks.
  
  
• Never click on links or open attachments in unsolicited emails.
  
  
• Backup data on a regular basis. Keep it on a separate device and store it offline.
  
  
• Restrict permissions to install and run software applications.
  
  
• Enable strong spam filters to prevent phishing emails from reaching you and authenticate inbound email to prevent email spoofing.
  
  
• Scan all incoming and outgoing emails to detect threats.
  
  
• Configure firewalls to block access to known malicious IP addresses.

For more information on Ransomware and how to defend against it please check out these articles: 

• Ransomeware explained: How it works and how to remove it
• Ransomeware Guidance and Resources 

Limited Service in the Jasper ITS Office 2/22/21 - 3/5/21

The Jasper ITS Office will have extremely limited service February 22, 2021 - March 5, 2021.  Our response times during this time frame will be longer than usual.  Sorry for the inconvenience. 

If you require assistance, please send an email to its@manhattan.edu or call; x7973.