Campus-Wide Network Upgrade - 9/24

UPDATE: This maintenance has been completed as of 7:42 AM. 

In order to maintain a safe, secure, and reliable network, ITS will be upgrading the core equipment of our network infrastructure. This will occur on September 24th and is expected to last from 6 AM-10 AM. This maintenance will cause our network to be down during the duration of the maintenance period and will affect devices that connect to the internet.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

ITS Ticketing System Restored 9/22

Our ticketing system has been restored and we are fully able to receive requests now. Thank you for your patience. 

ITS Ticketing System Down 9/22

The ticketing system used by ITS for service requests is currently experiencing an outage. We appreciate your understanding that this may cause delays in response time. TeamDynamix is investigating the outage and ITS will send an update when it is back up. 

Become and ITS STAR!

Do you enjoy helping others?

Interested in learning new technology?

How about getting paid to learn and help others?

Sound like you?

Join the ITS STARS program today!

Learn more about the STARS program.

Faculty, please encourage your students to apply.

25Live Outage

Update 9/14/22 7:15PM:

The issue with 25Live is now fully resolved for everyone. All is functioning as it should and there is no data loss.

Update 9/14/22 5:40PM:

With the exception of a subset of affected people who made events during the incident all other accounts have been restored. 25Live support is working up a plan to handle this small number of accounts.

Update 9/14/22 3:18PM:

We have been in contact with 25Live and they are working on fixing the issue. For a period of time between 7AM and 1PM today anyone who signed into 25Live was given a new account with limited privileges. At 1PM the issue was resolved on the Manhattan College end so anyone who did not login between 7AM and 1PM today has no issue. The affected people are being fixed by 25Live. We believe the issue should be fixed tonight. We will update again when the affected people's accounts are fixed. Affected people should not make login to 25Live until the issue is resolved.

 We are aware of several issues with 25Live that impact functionality. We have notified 25Live support and await an update.

• Username showing up as sample:  richard;richard musal;musal
• Starred items disappeared
• Approval history disappeared
• New Approval items not showing

Room approvals will be delayed due to this issue. It is recommended that you contact the appropriate party if you have an immediate approval need to get an out of band approval.

Please Read - Banner/Self-Service Maintenance (Complete)

Dear Campus Community,

The maintenance has been completed and Banner & Self-Service are back online.

Thanks again for your patience.

Information Technology Services

Dear Campus Community,

Information Technology Services will be fine tuning the administrative systems tonight (08/31/2022) starting at 8:00pm - 10:00pm.  The Administrative Systems (Banner, Self-Service...) will not be available during this time period.  

Thank you in advance for your patience,

Information Technology Services

ITS: New Student Employment and GA Opportunities!

   ITS is looking to fill the following 5 positions ASAP! 

• Graduate Assistant- South Campus Client Services The Client Services Graduate Assistant (CSGA) reports to the IT Support Specialist (ITSS).  The CSGA is responsible for managing the day to day workflow of the Client Services office.  The CSGA also trains and supervises a team of student employees.  The major responsibility of this position is to ensure that their assigned Client Services office and ticket queue is running efficiently.  The successful candidate must stay up to date with the technology deployed at Manhattan College.  The successful candidate must also ensure that their team has the skill, tools, and resources to be successful.  The CSGA will communicate regularly with their counterparts in other offices and backup each other as needed.
  
  
• Video Specialist The primary role of this position is to work on editing, collaborating, and creating knowledge centered instructional videos to be used by those on campus. 
  
  

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  
  
• Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  
  
  
   Please feel free to pass this on to anyone at Manhattan College that you think would be a good fit!