Tuesday, November 24, 2020

COMPLETE 24-November-2020 7:50pm - EMERGENCY MAINTENANCE - Banner systems - 24-November-2020 @7pm

Complete: 24-November-2020 @7:50pm

All maintenance has been completed and systems are functioning normally. 


ITS will be conducting emergency maintenance of the Banner Database at 7pm tonight 24-November-2020. 

All Banner related systems will be inaccessible for approximately 3 hours including:
Banner 9
Banner Self-Service (SSB
Banner Faculty Attendance Trackin
Banner Workflow
Degreeworks (New Dashboard)
Degreeworks (Old Dashboard)
Transit (Registrar)
Controller (Registrar)
Banner Document Management
Enterprise Reporting (Argos)
Communication Management

Authentication services, Email, Moodle, and Remotely will not be affected. 

Please check here for further updates. 

Sunday, November 22, 2020

ITS Client Services Coverage for November 25, 2020 - January 18, 2021 - Online Only


  • All physical Client Services office locations will be closed for the duration.  All support will be remote.  Onsite support will be provided as appropriate and must be arranged with advanced notice.  
  • As per usual, please request assistance via email at its@manhattan.edu or by calling 718-862-7973. 
  • We are striving to maintain our normal staffing coverage remotely. As per usual, coverage is reliant on student availability.
  • Please also keep an eye on our blog posts and announcements as the situation may change.  We will update the blog to communicate any changes to operational status. 

Tuesday, November 17, 2020

Campus Network Outage

Update 11/17/20 @ 10:22AM: Network issue is resolved.  Investigating cause.

ITS is investigating a campus network outage.  Extent of the outage is being investigated as well as the cause.  We will update this post when more information is available.  Cloud based services are currently unaffected.

RESOLVED: Moodle Outage

Update: As of 1:00AM 11/17/20 Moodle is back up and functional.  If you are still experiencing issues, please submit a ticket to ITS.

12:35 AM: ITS is currently investigating an issue with Moodle.  Currently no one is able to access Moodle.  We will update you when we have more information.

Sunday, November 15, 2020

Beware of Fraudulent Text Messages

UPDATE: Most cell phone carriers offer a service to help stop spam and fraudulent text messages. Forward the contents of the spam text message and send it to SPAM (7726). You will receive a response from your cell phone carrier once they receive the text message. iPhone users are able to report blue-bubble iMessage texts by clicking the "Report Junk" link that is shown when an unknown person sends you a message. You can find more details about reporting spam text messages at this link.

ITS has learned of several external schemes that start with a text message to a user's cell phone indicating that they are eligible for a $1200 stimulus payment.  The text messages typically provide a fraudulent website that attempts to solicit personal information which may include Social Security Number, banking information, or other personal information which can be used later by the attacker.

Sample Message:
"You have a pending direct deposit of $1,200 from COVID-19 TREAS FUND. Further action is required to accept this payment into your account. Continue here to accept this payment"

If you receive a similar message, simply delete it.  While it is unlikely that you will be contacted via text message regarding potential stimulus packages, we suggest validating similar message with state or federal government authorities rather than replying o the message.

Note: There is no indication that these fraudulent messages are related to Manhattan College.

Friday, November 13, 2020

Post-Thanksgiving Network Upgrades - 12/2-12/8

In order to improve network reliability throughout campus, ITS will be conducting some upgrades on network equipment that services the campus. This maintenance will occur after Thanksgiving between December 2nd to December 8th, which will cause roaming localized network outages. This network maintenance will affect both wired and wireless networks. The schedule may be subject to change. Please revisit this page for an up to date schedule. Upgrade schedule is as follows:

Wednesday, December 2nd

  • 7am-8am: Jasper 
  • 8am-9am: Overlook
  • 9am-11am: Lee

Thursday, December 3rd
  • 6am-8am: Horan

Friday, December 4th
  • 6am-6:30am: Kelly Commons 
  • 6:30am-7:30am: Draddy, Alumni

Saturday, December 5th
  • 9am-10am: RLC 
  • 10am-11am: Leo, GPAC, Higgins
  • 11am-12pm: DLS
  • 12pm-1pm: Memorial
  • 1pm-2pm: Miguel
  • 2pm-3pm: Hayden, Phys. Plant, Garage

Monday, December 7th
  • 6am-7am: Thomas 

Tuesday, December 8th
  • 6am-7am: Library

Quick, Free, & Easy Way To E-Sign Documents!

 Adobe Sign is a great resource if you need to electronically sign a document. It is fast, free, and easy! 

For directions on how to access and use Adobe sign please reference this link.