Your Feedback Is Needed!

Your Feedback is Needed!

As another semester comes to an end we need your help! We are evaluating how certain services and products benefit the Manhattan College community or could bring value to a particular classroom/computer lab. Please help us by completing the following surveys. Each one will only take 5 minutes or less and your feedback is valued.

Google Jamboard is a digital whiteboard that can be used by students, professors, and staff. It has a range of features from digital whiteboards to remote collaboration to video conferencing and more. ITS introduced them on campus during the Summer of 2017 and they are currently located in:

Leo Student Study Space- (4 Jamboards available for use)
Leo Center for Academic Success

Please take this 4-5 minute survey to tell us about your experience with Google Jamboard and help us learn more about where, when, why, and how you are using it.

Smart classrooms are defined as rooms that have the latest technology standard in place.

Please take this 4-5 minute survey to tell us about your experience with classroom technology and help us learn more about where, when, why, and how you are using it.

Customer satisfaction is very important to us. We value your feedback and would like to hear about your overall experience with ITS.

Please take this 1-2 minute survey to tell us about your experience with ITS for the Spring 2022 semester.

Planned Outage: Banner/Oracle Maintenance (Downtime)

Dear Manhattan College Community,

Information Technology Services will be migrating our Oracle environment from an "on premise" model (hosted in our datacenter) to the Oracle Cloud.

This will require that our Oracle environment be offline beginning on Friday, June 10th at 6:00pm - Sunday, June 12th until 10:00pm.  This includes Banner and any secondary software associated with Banner i.e., Self-Service.  Additionally, we will work diligently to limit the downtime especially for Banner Self-Service.

Also, starting on May 24, 2022, ITS will institute a freeze on any new banner releases or patches in order to keep the integrity of our Test system and Banner Production environments intact unless related to an emergency fix from Ellucian or a time-sensitive patch released by the government.

Thank you for your patience during this important migration.

Information Technology Services

Cybersecurity Group Releases List of Cybersecurity Themes for 2022

Global venture group Team8, which creates and invests in technology and cybersecurity companies, has announced the release of its 2022 Cybersecurity Themes report. This report aims to inform the reader of the factors shaping the future of cybersecurity in the near future. Driven by the impact of the pandemic, the increase in remote work and the increase of cyberattacks, these factors, and solutions associated with them are being pushed by our governments in order to protect our companies and individuals. Cyberattacks have been trending away from individuals and have been targeting larger entities as of late, which has been emphasized in the article.


Important Trends Identified:

• Trend 2 starts by describing the shift in ransomware toward targeting enterprises and whole companies rather than just individuals. Many corporations have physical and digital infrastructure that is at heavy risk, and like in the Colonial Pipeline attack in which ransomware caused a whole pipeline to be shut down, these companies need to heavily invest in cybersecurity.

• Trend 4 explains that there is an increasing trend in private investment in cybersecurity, like in the areas of cloud adoption and remote work, in order to keep a company’s intellectual property safe.

• Trend 7, arguably the most important trend, describes the “shift left” that is happening among cybersecurity software development, in which more security concerns are addressed in the earlier stages of development.

There are several more trends discussed in the article. To read about every trend laid out by Team8 and to see their full research, visit the following link:


https://lp.team8.vc/cyber-trends-report-2022

Friendly Reminder: Back Up Your Data

 

With the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking drive.google.com to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device. 

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

• Your critical data should never reside in a single place.
• The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
• Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
• Backups can be configured to run in real time when files on your computer are changed.
• Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.

If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Information partially taken from: https://er.educause.edu/blogs/2017/9/september-2018-do-you-have-a-personal-backup-plan 

Windows 8 End of Life Schedule

Every Windows product has a life cycle. The life cycle begins when a product is released and ends when it's no longer supported. Knowing key dates in this life cycle helps you make informed decisions about when to update, upgrade or make other changes to your software. 

Windows 8 Support will end January 10, 2023.

Microsoft Support Reference to determine: Which Windows operating system am I running?

Solution

Manhattan College ITS loads Windows 10 on all ITS supported compatible devices.

Next Steps

If you happen to have a computer with Windows 8 please upgrade your computer before January 10, 2023.  You can contact ITS for assistance.

• Email: its@manhattan.edu
• Call: 718-862-7973

Further details:  Windows 7 End of Life Schedule 

RESOLVED - OUTAGE - 4 - May - 2022 -9:58pm - Upper Campus

Resolved ~12am 5 - May - 2020

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Upper campus is experiencing an Internet outage due to fiber maintenance on Broadway. 

ISP contractors are currently repairing. 

Time to resolution is not known we will update as soon as more information is available. 

Resolved - TeamDynamix Ticketing System Loading Slow. Call for Immediate Support

Update from TeamDynamix:

"We are continuing to evaluate the performance issues experienced this morning starting at approximately 8:11am Eastern. As of 9:08am Eastern, performance has been restored. We are continuing to investigate the root cause."

Original Post from ITS:

Our ticketing system is loading exceptionally slow this morning. If you need immediate support, we recommend calling 718-862-7973.