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Showing posts with label ticketing. Show all posts
Showing posts with label ticketing. Show all posts
Monday, August 25, 2025

Semesterly Reminder About Ticket Creation Best Practices

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  Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article a...
Wednesday, January 22, 2025

Semesterly Reminder About Ticket Creation Best Practices

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  Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article a...
Wednesday, September 4, 2024

Semesterly Reminder About Ticket Creation Best Practices

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  Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article a...
Monday, February 26, 2024

Semesterly Reminder About Ticket Creation Best Practices

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  Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article a...
Monday, September 18, 2023

Semesterly Reminder About Ticket Creation Best Practices

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Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article abo...
Friday, November 2, 2018

ITS Ticketing System Upgrade Saturday November 3rd 2018

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The ITS Ticketing System used to manage all service requests will be inaccessible on Saturday November 3rd, 2018.  ITS is closed on weekends...
Monday, April 23, 2018

ITS Request Form Update Add Contacts

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We know that sometimes when clients submit a ticket, they want colleagues updated.  We have enabled a new feature allowing contacts to be ad...
Wednesday, April 4, 2018

New Ticketing Report Tickets Opened Yearly

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This report displays number of tickets opened by year. To see all of our ticketing reports, please click here .
Wednesday, March 1, 2017

Amazon Web Services (AWS) Outage Resolved

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The AWS outage has been resolved, see below note from our ticketing system provider: TeamDynamix Outgoing Email Outage Resolved As ...
Tuesday, February 28, 2017

Amazon Web Services (AWS) May Affect Ticketing Emails

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We received the following notice from our ticketing system service provider.  Should you email the ITS ticketing system and not hear back, p...
Tuesday, March 1, 2016

Ticketing System Optimization

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In our continued effort to optimize our processes we are changing our internal ticketing process.  We do not foresee this change impacting u...
Friday, February 26, 2016

Ticketing Emails New Look

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Have you seen the new look of our ticketing email notifications? You can also now review current and past tickets here . Check out the n...

Client Services Office Closed Saturdays Moving Forward

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In an effort to optimize resources we have decided to close the Client Services Office on Saturdays. You can see the updated Hours of Operat...
Monday, January 27, 2014

Client Services Ticketing System Emails

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Have you recently emailed its@manhattan.edu or otherwise requested technical support from Client Services this semester? If so, you may have...
Monday, August 19, 2013

ITS Working Hard Behind the Scenes

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ITS is working hard all summer behind the scenes to make sure that our infrastructure keeps up with growing demand.  A lot of times, you may...
Thursday, August 15, 2013

ITS Deploys New System for Service Requests

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If you've logged a service ticket with ITS recently, you will notice that the email you received looks a little different.  That's b...