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Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts
Monday, January 30, 2023

ITS Priority Support for January 18 - February 8, 2023

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ITS Client Services will be providing priority support to classroom issues and network support requests from Wednesday, January 18th - Wedne...
Tuesday, January 17, 2023

ITS Priority Support for January 18 - February 8, 2023

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ITS Client Services will be providing priority support to classroom issues and network support requests from Wednesday, January 18th - Wedne...
Friday, December 9, 2022

ITS CLIENT SERVICES - LIMITED SERVICE DURING FINALS WEEK

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ITS Client Services will have limited resources during Finals Week; therefore,  our response times will be longer than usual.  During this t...
Monday, August 22, 2022

ITS Priority Support for Aug 29th-Sept 16th

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ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 29th - Friday, S...
Sunday, December 12, 2021

ITS CLIENT SERVICES - LIMITED SERVICE DURING FINALS WEEK

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Wednesday, 12/15/21  Jasper and RLC Offices Closing at 4:00 pm. Thursday, 12/16/21  RLC Office closing at 5:00 pm Friday, 12/17/21  Due to l...
Wednesday, August 25, 2021

ITS PRIORITY SUPPORT AUGUST 30 - SEPTEMBER 10, 2021

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ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 30 - Friday, Sep...
Sunday, February 28, 2021

Limited Service in the RLC 103C ITS Office 3/1/21 - 3/10/21

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The RLC 103C ITS Office will have extremely limited service from March 1, 2021 - March 10, 2021. Our response time during this time period ...
Friday, February 19, 2021

Limited Service in the Jasper ITS Office 2/22/21 - 3/5/21

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The Jasper ITS Office will have extremely limited service February 22, 2021 - March 5, 2021.  Our response times during this time frame will...
Tuesday, January 26, 2021

ITS PRIORITIZED SUPPORT JANUARY 27 - FEBRUARY 10, 2021

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  ITS Client Services will be providing priority support to classroom and network support requests from Wednesday, January 27 - Wednesday, F...
Tuesday, August 25, 2020

ITS PRIORITIZED SUPPORT AUGUST 31 - SEPTEMBER 11, 2020

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 ITS Client Services will be providing priority support to classroom and network support requests from Monday, August 31 - Friday, September...
Friday, March 20, 2020

Client Services Coverage for the Rest of the Spring Semester [Online Only]

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As the college is experiencing some disturbances to its normal routine, ITS would like to take this time to update you about our support pla...
Tuesday, November 20, 2018

ITS Customer Satisfaction Survey

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Please take a moment to fill out the semesterly ITS Customer Satisfaction Survey.  Please try to think only of your experience with ITS for...
Monday, November 5, 2018

IT Staff from St. Olaf College and Carleton College welcomed at Manhattan College

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Left to right: R. Musal, A. Robinson, G. Quaglieni, K. Strode, J. Moberg, H. Malecha, A. McCarthy IT Staff from St. Olaf College and Ca...
Monday, August 27, 2018

Prioritized Support 8/27 - 9/7

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Client Services will be providing priority support to  classroom and network support requests from Monday, 8/27 - Friday, 9/7. Response tim...
Thursday, May 3, 2018

ITS Makes Headlines with Web Print!

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Please check out this article about Wireless Printing at Manhattan College.
Monday, April 23, 2018

ITS Request Form Update Add Contacts

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We know that sometimes when clients submit a ticket, they want colleagues updated.  We have enabled a new feature allowing contacts to be ad...
Monday, April 16, 2018

ITS Customer Satisfaction Survey

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Please take a moment to fill out the semesterly ITS Customer Satisfaction Survey.  Please try to think only of your experience with ITS for...
Wednesday, April 4, 2018

New Ticketing Report Tickets Opened Yearly

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This report displays number of tickets opened by year. To see all of our ticketing reports, please click here .
Monday, March 12, 2018

Computer Lab Software Request Deadline for Fall 2018 is May 11, 2018

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If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new softw...
Monday, February 26, 2018

Article Highlighting Manhattan College IT's Use of Student Employees

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See this article highlighting how Manhattan College ITS utilizes Student Employees.