Administrative Systems Maintenance

Dear Colleagues,

ITS will be conducting maintenance to the administrative system between 9:00pm-9:30pm this evening (Sept, 29, 2022). Please be aware that Banner and Self-Service applications will be temporarily offline.

Thank you for your patience,

ITS

Campus-Wide Network Upgrade - 9/24

UPDATE: This maintenance has been completed as of 7:42 AM. 

In order to maintain a safe, secure, and reliable network, ITS will be upgrading the core equipment of our network infrastructure. This will occur on September 24th and is expected to last from 6 AM-10 AM. This maintenance will cause our network to be down during the duration of the maintenance period and will affect devices that connect to the internet.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

ITS Ticketing System Restored 9/22

Our ticketing system has been restored and we are fully able to receive requests now. Thank you for your patience. 

ITS Ticketing System Down 9/22

The ticketing system used by ITS for service requests is currently experiencing an outage. We appreciate your understanding that this may cause delays in response time. TeamDynamix is investigating the outage and ITS will send an update when it is back up. 

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Faculty, please encourage your students to apply.

25Live Outage

Update 9/14/22 7:15PM:

The issue with 25Live is now fully resolved for everyone. All is functioning as it should and there is no data loss.

Update 9/14/22 5:40PM:

With the exception of a subset of affected people who made events during the incident all other accounts have been restored. 25Live support is working up a plan to handle this small number of accounts.

Update 9/14/22 3:18PM:

We have been in contact with 25Live and they are working on fixing the issue. For a period of time between 7AM and 1PM today anyone who signed into 25Live was given a new account with limited privileges. At 1PM the issue was resolved on the Manhattan College end so anyone who did not login between 7AM and 1PM today has no issue. The affected people are being fixed by 25Live. We believe the issue should be fixed tonight. We will update again when the affected people's accounts are fixed. Affected people should not make login to 25Live until the issue is resolved.

 We are aware of several issues with 25Live that impact functionality. We have notified 25Live support and await an update.

• Username showing up as sample:  richard;richard musal;musal
• Starred items disappeared
• Approval history disappeared
• New Approval items not showing

Room approvals will be delayed due to this issue. It is recommended that you contact the appropriate party if you have an immediate approval need to get an out of band approval.