Telephone Maintenance Monday March 25, 2024 5:30PM

Update 3/25/24 5:40PM: Phone system maintenance is now complete.

ITS will need to perform maintenance on the phone system at 5:30PM tonight March 25. The phones will be inoperable for a few minutes while the maintenance is completed.

Please Read - Banner/Self-Service Maintenance (Complete)

Dear Campus Community,

The maintenance has been completed and Banner & Self-Service are back online.

Thanks again for your patience.

Information Technology Services

Dear Campus Community,

Information Technology Services will be fine tuning the administrative systems tonight (08/31/2022) starting at 8:00pm - 10:00pm.  The Administrative Systems (Banner, Self-Service...) will not be available during this time period.  

Thank you in advance for your patience,

Information Technology Services

Unplanned Outage - FYI (UPDATE)

Follow-up Message

Dear Colleagues,

The administrative system are back online. 

Thank you for your patience

ITS 

Dear Colleagues,

We are experiencing issues with Banner and related systems, ITS is working to identify and resolve the issue.  This not only impacts Banner but also Self-Service, Degree Works and other Banner connected services.

We'll update the blog post once the issue is resolved.

Thank you for your patience.

ITS

Banner Maintenance (08/05/2021 @ 9:00pm)

 Dear Colleagues,

Please be advised that tonight, Thursday August 5th at 9:00pm, ITS will be taking Banner offline for 1 hour for maintenance.

Thank you in advance.

Information Technology Services

Planned Outage - Administrative System

Dear Colleagues,

Information Technology Services will be upgrading the Oracle Database starting July 16th at 6:00pm - July 18th. This will require Banner and related applications such as Self-Service to be offline during this period.

Thank you for your patience during this timeframe.

Information Technology Services

Degree Works Upgrade - May 30th-31st

Dear Campus Community,

On May 30th - 31st, Information Technology Services will be upgrading Degree Works.  During this time, Degree Works will not be available.  Thank you for your patience.

Information Technology Services

COMPLETE: MCS, ProDev, and LMSCourseDev Moodle Maintenance - Friday 3/20/2020 8AM-12PM

UPDATE:  As of approximately 9AM Friday 3/20/2020, Moodle Community Service, ProDev, and LMSCourseDev updates are complete and the systems are back online. 

COMPLETE: MCS, ProDev, and LMSCourseDev Moodle system maintenance has been scheduled for Friday 3/20/2020 from 8AM-12AM and will be OFFLINE. The main Moodle system (lms.manhattan.edu) will not be affected.

COMPLETE: Moodle Scheduled Maintenance to Friday 3/20/2020 6:30AM-9:00AM

UPDATE: As of 7:20AM Friday 3/29/2020, the Moodle scheduled maintenance and updates have been completed. Moodle is now AVAILABLE. 


The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 6:30AM on Friday 3/20/20 to implement important system updates. We anticipate that the maintenance will be completed between 6:30AM - 9AM during which time the Moodle system will be UNAVAILABLE.

Primary ISP Maintenance - Monday 1/27

Manhattan College's primary Internet Service Provider (ISP) will be conducting emergency maintenance on their network equipment.

Window Start Time: Monday, January 27, 2020 21:00 (UTC-0500)
Window End Time: Tuesday, January 28, 2020 01:00 (UTC-0500)Expected Impact: < 1 hour
Reason: Emergency router hardware upgrade to enhance security and stability

This maintenance will cause some sporadic and intermittent network outages throughout campus, including outages with Banner.

If you have any questions, please call ITS at 718-862-7973 or email us at its@manhattan.edu.

COMPLETE: Primary ISP Maintenance - Thursday 8/8 3am-6am

UPDATE: Our primary ISP has completed their maintenance. 

Our primary Internet Service Provider (ISP) will be conducting system maintenance this Thursday, August 8, 2019 from 3am until 6am in order to upgrade some system firmware.

Window Start Time: Thursday, August 8, 2019 03:00 (UTC-0400)
Window End Time: Thursday, August 8, 2019 06:00 (UTC-0400)
Expected Impact: < 1 hour
Reason: Router software upgrade to enhance security and stability

This network maintenance will cause intermittent Internet outages throughout the maintenance period. ITS will continuously monitor the situation and will provide updates at the conclusion of the maintenance period.

We apologize for any inconvenience that this may cause. If you have any questions, please contact ITS at extension x-7973 or via email at its@manhattan.edu. 

COMPLETE: Moodle Scheduled Maintenance Tuesday 7/2/19 7AM-9AM

COMPLETE: As of 7:28AM, the Moodle scheduled maintenance has been completed.  Moodle is now AVAILABLE.

The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 7AM on Tuesday 7/2/19 to apply system updates. We anticipate that the maintenance will be completed between 7AM - 9AM during which time the Moodle system will be UNAVAILABLE.

COMPLETED: License Server Maintenance on Sunday, April 14th at 9:00PM

UPDATE: The license swap was done and the software was tested for functionality as of Sunday, April 19th at 10:00 PM.

ITS will be performing license server maintenance on Sunday, April 14th at 9:00 PM. This maintenance is occurring in order to update the license for SAP2000.

The maintenance is expected to be done by 10:00 PM on Sunday, April 14th. The maintenance will effect all users that are on the Manhattan College network and for those who use the software off-site via VPN.

We apologize for any inconvenience that this may cause. If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973.

ITS Spring Break Network and System Maintenance

ITS will be conducting planned network maintenance during the Spring Break, March 18-March 20th, which will cause some localized network outages. We do this in order to take advantage of a time when there will be no classes and much fewer staff on campus.

In order to improve network reliability and stability throughout campus, ITS will be conducting some upgrades on network equipment that services the campus. This network maintenance will affect both the wired and wireless networks. The Spring Break network maintenance schedule is below:

Monday, March 18th

• 7am-8am: Upgrading equipment in RLC that services core servers. Wired and wireless throughout campus may be affected during this maintenance period.
• 8am-9am: Equipment in Hayden Hall will be updated causing both wired and wireless networks to go down in Hayden and Miguel Halls as well as Physical Plant in the Garage.

Tuesday, March 19th

• 7am-8am: The main networking equipment in Thomas Hall will be upgraded causing wireless and wired networks to go down in both Thomas and Smith Halls.
• 7am-8am: Replacing and upgrading firewall equipment. This may cause sporadic outages across campus throughout the maintenance period.

Wednesday, March 20th

• 6am-9am: ITS will be working on equipment in our Co-Location in Manhattan. This equipment services our core networking equipment and will cause our primary Internet connection to campus to go down during the maintenance period. Our Internet connection will be routed to a backup service during this time. There may be brief network outages on campus and Internet connections may be slow throughout this maintenance period.

Thursday, March 21st

• 7am-9am: The Manhattan College Moodle system will be offline for system maintenance starting at 7am to apply system updates. We anticipate that the maintenance will be completed between 7am-9am during which Moodle system could experience outages and be unavailable.

We apologize for any inconvenience that this may cause. If you have any questions or problems, please reach out to ITS via email its@manhattan.edu or via phone at extension x-7973.

COMPLETE: Network Maintenance Jasper Hall 1/11 at 7am

UPDATE: This network maintenance lasted a little longer than anticipated. As of 8:25am, the network maintenance was completed successfully. We apologize for any inconvenience that this may have caused.

ITS will be conducting network maintenance in Jasper Hall on Friday, January 11, 2019 from 7am-8am, which will cause some localized network outages.

In order to improve both wired and wireless network reliability in Jasper Hall, ITS will be conducting network maintenance on the equipment that services Jasper Hall. This maintenance will cause disruption to both the wired and wireless networks throughout Jasper Hall, including Public Safety and Jasper Client Service offices. This maintenance will not affect the rest of campus.

We apologize for any inconvenience this may cause. If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973.

COMPLETE: Network Maintenance 1/8 7am

UPDATE: As of 7:15am, this network maintenance has been completed successfully.

In order to improve network bandwidth and stability on campus, ITS will be conducting some network maintenance in DLS to install some additional hardware on some of our core equipment  on Tuesday, January 7th, 2019, at 7am.

This maintenance may cause a brief network outage on all upper campus buildings. This would affect both the wired and wireless networks.

If you have any questions, please contact ITS at extension x-7973 or via email at its@manhattan.edu

CANCELLED: MCS, ProDev, and LMSCourseDev Moodle Maintenance - Saturday 11/17 8AM

11/16 3:30pm Update: This maintenance will be on hold until the new features are tested further. New date will be announced soon.

Cancelled: MCS, ProDev, and LMSCourseDev Moodle systems will be OFFLINE for system maintenance starting at 8AM on Saturday 11/17 to apply system updates. We anticipate that the maintenance will be completed between 8AM-10AM during which time only these Moodle systems will be unavailable. 

The main Moodle system (lms.manhattan.edu) will not be affected.

COMPLETE: Moodle Scheduled Maintenance Saturday 9/22 7AM-9AM

COMPLETE: As of 7:23AM, the Moodle scheduled maintenance has been completed.  Moodle is now AVAILABLE.


The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 7AM on Saturday 9/22 to apply system updates. We anticipate that the maintenance will be completed between 7AM - 9AM during which time the Moodle system will be UNAVAILABLE.  

RESOLVED - Planned Maintenance Outage - Banner Applications

Dear Manhattan College Community,

Please be advised that this Saturday night, (09/08/2018) Information Technology Services will be performing maintenance on the Banner production system which will result in the system being offline between 9:00pm - 12:00 Midnight to apply upgrades/patches.  

Thank you in advance for your patience.

Information Technology Services

Moodle Scheduled Maintenance Monday 8/20 5AM-11AM

The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 5AM on Monday 8/20.  During this time, important system updates will be applied in preparation for the 2018-2019 academic year.  We anticipate that the maintenance will be completed between 5AM - 11AM during which time the Moodle system will be UNAVAILABLE. 

After the scheduled maintenance, Moodle users will notice an updated Moodle theme as well as other enhancements.  Be sure to check Announcements and ITSblog for more information

RESOLVED: Planned Maintenance - Database/Banner

Dear Manhattan College Community,

Please be advised that this Friday night, (08/17/2018) Information Technology Services will need to take Banner Production offline between 9:00pm - 12:00 Midnight to apply a database patch recommended by Oracle.  

Thank you in advance.

Information Technology Services