Wireless SSID Changes

The Networking Department within IT Services has been working hard over the last two years to upgrade all of the wireless access points throughout the campus. This includes both dorm and academic spaces.

The wireless upgrades were completed on Thursday, September 5, 2019. These new wireless access points are faster, more reliable, and much stronger than the previous wireless access points that were installed. Because of these vast improvements, ITS will be changing the wireless SSIDs that are currently being broadcasted throughout campus.

Currently, Manhattan College community members have the option to connect to one of three wireless SSID networks: Jaspernet-legacy, Jaspernet, or Jaspernet5. Starting on Friday, September 20, 2019 at 6AM, the only wireless network that will be broadcasted will be Jaspernet.

If your device is configured to automatically connect to Jaspernet-legacy or Jaspernet5, you will need to configure your device to automatically connect to Jaspernet instead. If your device was already configured to automatically connect to the Jaspernet wireless network, you will not need to make any changes.

If you have any questions or need help connecting your device to Jaspernet wireless network, you can contact ITS at 718-862-7973 or via email at its@manhattan.edu.

COMPLETE: Campus Wireless Maintenance - Friday 9/13 6am

UPDATE 7:30AM: This scheduled maintenance has been completely successfully

-----------------------------------------------------------------------------------------------

In order to improve the reliability, stability, and security of the wireless network throughout Manhattan College's campus, ITS will be conducting maintenance on the campus wireless server on Friday, September 13, 2019 from 6am-8am.

During this maintenance, the wireless network will be down sporadically throughout the entirety of campus. This maintenance will only affect the wireless network; the wired networks will not be affected.

We apologize for any inconvenience that this may cause. If you have any questions, please contact ITS at extension x-7973 or via email at its@manhattan.edu.

Dorm Wifi Feedback Form

Students, welcome back to another semester here at Manhattan College! 

Over the last year, ITS has been making strides to improve the wireless networks across all of campus, including in all of the dorms. Last summer, ITS was able to upgrade all of the wireless access points in Overlook Manor and this summer, the Networking Team worked diligently to upgrade the wireless access points installed throughout Jasper Hall, Chrysostom Hall, Lee Hall, and Horan Hall in hopes to improve the wireless reliability and stability. If you are experiencing any wireless issues in your dorm, please let us know by filling out the Dorm Wifi Feedback form! These forms greatly help us improve wireless in the dorms.

There are a couple of ways you can access the form to provide your wifi feedback:

• You can visit the following link to access the form: https://go.manhattan.edu/dormwifi

• Access the form from the GlanceMC app, found under the Featured Links section

Move-In Weekend - Technology Support

ITS (Information Technology Services) will be providing technology assistance to new and returning students from 12:00 Noon to 5 PM on Saturday and Sunday during move-in weekend.

- Need help connecting to JasperNet WIFI?
- Have questions about JasperNet services?
- Need to reset your JasperNet password?

Look for ITS staff in residence halls (we're wearing the bright green shirts with "ITS" on the back) or call the ITS Client Services office at:
 x7973 or 718-862-7973.  Even better, email us at its@manhattan.edu

Calling after 5PM?  Leave a message and we'll get back to you as soon as we can.


Welcome back Jaspers!!

Client Services Response Times Will Be Slower Than Normal Wednesday August 24th - Friday September 16th

As per usual, Client Services will be prioritizing support for Classrooms, Computer Labs, Event Support, and the Network above all other requests for the period of Wednesday August 24th - Friday September 16th.  Support for all other issues will take longer than usual.  We ask that all other requests be put on hold until after Friday September 16th, if possible.  Thank you for your consideration.

Improvements are coming to the campus-wide wifi network

ITS will be improving campus-wide Wifi service throughout the semester.

We are aware of improvements that the Manhattan College community needs urgently. We receive frustrated complaints about inadequate coverage in various parts of the campus. We know how this seriously hampers your work at Manhattan College, and we take it seriously. One way we are addressing this is by actively working to recruit a new employee to work in the Networking group. This new person would plan and build the network as needed. We have posted the job opening on the Manhattan College Job Openings page.

Wifi coverage has increased sharply in recent years. While frustration is high, it is also worth pointing out that it's now better than ever. That's not enough for some of us who are in various parts of the campus, particularly some dormitory areas, so we plan to improve those as soon as possible.

Please continue to report problems and coverage dead spots. Please be as detailed as you can be, for instance, include the sites you try to reach, where you are when you try, and what time of day the problem happens. We welcome suggestions, and this includes areas which you feel need most improvement. Call 718-862-7973 or email its@manhattan.edu. Also follow us on Twitter @MC_ITS for announcements and updates.

Wireless Projection - Campus Classrooms Receive AirPlay Upgrade

Airplay technology has been added to 85 campus classrooms

(and counting...) as well as a number of conference and meeting rooms to enable wireless connectivity to the room projector.  Airplay works natively with any Apple laptop or IOS (iPhone and iPad) device as well as any Faculty laptop received through recent FLI cycles (enabled by the use of AirParrot software installed on Faculty laptops).  ** Faculty with a laptop older than 1-2 years should contact ITS to enable Airplay on their device (requires installation of AirParrot software).

A list of campus spaces with Airplay technology can be found online in the new 25Live Event planning system by selecting the room feature "Tech-Airplay Connector".  Airplay upgrades were completed over the summer by a team of ITS student interns that worked together of various aspects of the project.

Airplay enables audio and video signals to be sent wirelessly to devices such as projectors, speakers, and/or TVs.  To learn more about Airplay, and how to access Airplay enabled devices on campus, visit the ITS Knowledge Base

ITS Spotlight

New App, Better Wi-Fi and Other Upgrades with Help of ITS Interns!!

The Quadrangle has a very interesting read on the initiatives that ITS took on over the summer.

Take a Look! Click Here!

WIFI Updates to Jasper Hall and Overlook Manor

New network devices to be installed in all resident rooms of Jasper Hall and Overlook Manor.

Students arriving to their dorm rooms will notice a new addition in the form of a JasperNet WIFI network device (shown to the right).  Each dorm room will be provided with the device to provide enhanced 802.11n WIFI connectivity to the room as well as additional wired network ports.

Jasper Hall has already received over 130 of these devices (1 per room) and work is already underway in Overlook Manor to install another 100.

More information detailing this device can be found in our knowledgebase:  

https://manhattan.teamdynamix.com/TDClient/KB/ArticleDet?ID=8610

Jasper Hall WIFI Upgrade

ITS will be upgrading WIFI coverage in Jasper Hall 8/17-8/21.  Work will be done 8:00AM-8:00PM and may be accompanied by noise and occasional WIFI disruptions in Jasper Hall.

RESOLVED - Wired Network Leo Outage 4/28/15 10:10AM

The wired network in Leo is currently not functional.  We are working to resolve the issue.  During the troubleshooting period the Wireless network may work intermittently.

This outage was resolved as of 11:35 am.  An accidental network loop was found and corrected.

RESOLVED: Horan Hall Network Issue

WIFI access restored in Horan Hall.  Wired access to devices in the lower-north quadrant (25%) will be offline for the remainder of the evening, however, all other wired access has been restored.

ITS will be working Thursday AM to restore access to the remaining wired devices in the lower-north quadrant.

Network Maintenance Friday 8/15 2:00PM

Parts of DLS and Memorial Hall may experience interruptions in network service on Friday 8/15 between 2:00PM and 9:00PM for scheduled network maintenance.

Starting at 2:00PM, ITS technicians will be updating network equipment and configurations in DeLaSalle and Memorial Halls.  As a result, users in these 2 buildings may experience network interruptions between 2:00PM and 9:00PM.

For more information, please contact ITS at x7973 or its@manhattan.edu

Tell ITS

#TellITS - We have been receiving multiple tech-support requests via the Tell ITS form (http://manhattan.edu/tellits) as well as relevant feedback which enables us to provide faster and more efficient service to the Manhattan College community.  Thank you!

If you come across a technology issue on campus, please continue to notify us via the TellITS form.  You may also report issues to its@manhattan.edu or 718-862-7973.  The faster we know about an issue, the faster we can resolve it. We need your ongoing help to identify issues and get them resolved as quickly and efficiently as possible.

Tell ITS

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has implemented new ways to alert us to technology issues so that we can help resolve them sooner.   If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the new signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

ITS has taken steps to improve response time and has increased coverage at the Client Services office to ensure that we can quickly respond to technology issues in classrooms while classes are scheduled.  Please see our updated Hours of Operations site here.

In order to better guarantee that the technology in the classrooms and labs function correctly, the frequency of room checks has increased to at minimum once per week. We are doing our best to improve the service provided to the community, but we can't do it alone.

If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one below, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Reminder Tech Lunch November 13th 12:30PM - 1:30PM Cafe 1853

Have a technology question that you have been wanting to ask ITS?

 Have a question about Moodle or Gmail?

Members of ITS will be available in Cafe 1853 from 12:30PM - 1:30PM on November 13th to answer questions that you may have about the following topics:

Moodle

Google Apps

Technology Support

Instructional Technology

Systems

Network

Security

Banner
Self Service

Reminder Tech Lunch October 30th 12-1PM Cafe 1853

Have a technology question that you have been wanting to ask ITS?

 Have a question about Moodle or Gmail?

Members of ITS will be available in Cafe 1853 from 12:00PM - 1:00PM on October 30th to answer questions that you may have about the following topics.

Topics:

Moodle

Google Apps

Technology Support

Instructional Technology

Systems

Network

Security

Banner
Self Service

Reminder Tech Lunch October 21st 12-1PM Cafe 1853

Have a technology question that you have been wanting to ask ITS?

 Have a question about Moodle or Gmail?

Members of ITS will be available in Cafe 1853 from 12:00PM - 1:00PM on October 21st to answer questions that you may have about the following topics.

Topics:

Moodle

Google Apps

Technology Support

Instructional Technology

Systems

Network

Security

Reminder Tech Lunch October 15th 12-1PM Cafe 1853

Have a technology question that you have been wanting to ask ITS?

 Have a question about Moodle or Gmail?

Members of ITS will be available in Cafe 1853 from 12:00PM - 1:00PM on October 15th to answer questions that you may have about the following topics.

Topics:

Moodle

Google Apps

Technology Support

Instructional Technology

Systems

Network

Security

Reminder Tech Lunch October 11th 12-1PM Cafe 1853

Have a technology question that you have been wanting to ask ITS?

 Have a question about Moodle or Gmail?

Members of ITS will be available in Cafe 1853 from 12:00PM - 1:00PM on October 11th to answer questions that you may have about the following topics.

Topics:

Moodle

Google Apps

Technology Support

Instructional Technology

Systems

Network

Security