Colleagues Doing Great Things

 Is there a process or tool that you or a colleague have developed or are using that works very well and might be helpful to others? Please nominate yourself or your colleague and their process/tool. A member of the ITS training team will reach out to discuss possibly documenting this in a knowledge article, training video and/or a live workshop. Please send in your nominations via this form.

25Live Knowledge Base Category

 Check out our 25Live Knowledge Base Category to learn more about 25Live our event scheduling solution.

IT Training Services

 Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more.

Your Feedback Is Needed!

 As another semester comes to an end we need your help! Customer satisfaction is very important to us. We value your feedback and would like to hear about your overall experience with ITS.

Please take this 1-2 minute survey to tell us about your experience with ITS for this semester.

Digital Accessibility

 Learn about Digital Accessibility via our Knowledge Base.

Tech Tips Shortcuts

 Keyboard shortcuts are a great way to save time in your daily work. Please review this article on keyboard shortcuts.

Service Calatog

 Did you know that all ITS services are listed at our Service Catalog? Check it out to find out about services available to you and request straight from the Service Catalog.

Planned Network Maintenance - Kelly Commons - 10/19 - 6am to 8am (Completed)

UPDATE: This Maintenance has been completed as of 7:04AM

ITS will be conducting network maintenance in Kelly Commons on Saturday, October 19th, which will cause some localized network outages between 6am to 8am.

To improve network reliability, there will be scheduled network maintenance to replace some network equipment. This network maintenance will affect the wired and wireless networks in Kelly Commons.

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

25Live Audit Trail

Did you know that you can check on the status of your approvals in 25Live? Find out how at our knowledge article on this topic.

IT Training Services

 Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more.

Basic Computer Troubleshooting Tips and Tricks

 

• A great first step is to turn the device off and back on again.

• In most cases, someone else has already resolved your issue. Search Google describing your issue and you will most likely find a step by step guide to resolution.

• Check the device manufacturer support page.

Semesterly Reminder to Check drive.google.com

 This is your semesterly reminder to make sure that all your files are backed up by checking drive.google.com to make sure that your file sync is working properly. If your files do not show up at drive.google.com they are not properly backed up and are at risk of loss. If you need any assistance, email its@manhattan.edu.

Google Workspace Knowledge Base Category

 Check out our Google Workspace Knowledge Base Category to learn more about Google Workspace.

Update Campus Directory

 This is your semesterly reminder to make sure that your Campus Directory entry is correct. Make sure the phone number and office location is correct. If you need an update, review these instructions.

Fall 2024 Client Services Prioritized Support August 26 - September 20, 2024

  ITS Client Services will be providing priority support to classroom issues and network support requests from August 26 - September 20, 2024.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Network Issue Affecting Phone System

Update 9/13/24 3:23PM: Outage resolved. All is working as per normal now.

 We are aware of a network issue that is also affecting the phone system. Some VOIP phones will not work until this is resolved.

Update Desk Phone Caller ID

 This is your semesterly reminder to submit a request if you need the name on your phone caller ID to be updated. Note that the Naming convention is Last Name First Initial (ex: Musal R).

Tech Tip Data Retention with Google Drive Shared Drives

 The best practice with saving files that are important to the institution or department, is to store these documents in a Google Drive Shared Drive. Learn more about Shared Drives.

Voicemail to Email

 Did you know that you can get your voicemail messages directly at your email inbox? By setting up voicemail to email, you never have to login to the voicemail system to check messages again. To setup voicemail to email now, fill out this form.

Argos Enterprise Reporting Made Easy

 Argos is an easy interface to interact with data from Banner. Note that Argos is for reporting only and not meant for data entry. You can easily download your Argos report to an excel file for offline data manipulation. Check out this article on Argos navigation to learn more. 

ITS Training Services

 Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more.

Fall 2024 Client Services Prioritized Support August 26 - September 20, 2024

  ITS Client Services will be providing priority support to classroom issues and network support requests from August 26 - September 20, 2024.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Banner Communication Manager Could Help You!

 If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article. 

If this is something you would like to explore further please email its@manhattan.edu for a BCM Consultation to arrange a setup and training session.

Subscribe to the ITS Blog

 Don't miss a beat. Stay current with all ITS news from new articles to outages. All you need to do is subscribe and you will get all new posts to your inbox.

Semesterly Reminder About Ticket Creation Best Practices

 Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973.

Fall 2024 Client Services Prioritized Support August 26 - September 20, 2024

  ITS Client Services will be providing priority support to classroom issues and network support requests from August 26 - September 20, 2024.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

AirPlay Powered by Kramer VIA Go End of Support & May Not Work

The AirPlay devices in some rooms are powered by Kramer Via Gos. These devices are end of life and no longer supported. They are buggy and may or may not work. If your device does not work, it is recommended that you use a hard wired connection. We are working on a plan to replace these devices with the supported Airtame devices. Rooms that currently have the next generation Airtames work without issue.

ITS Knowledge Base

 Did you know that you can get answers to most of your ITS questions at our Knowledge Base?

Welcome Back from ITS Important Service Reminders Fall 2024

 We would like to welcome everyone back to campus and trust that everyone had a relaxing and restorative break.

Classroom Technology Training

ITS would like to encourage you to review our  Classroom, Conference Room & Computer Lab Support Knowledge Base category to refamiliarize yourself with the classroom technology. If you are not comfortable with it after reviewing those materials, please use this form to submit a request for training. Alternatively you can email its@manhattan.edu and let us know what room you would like to receive the training in. 

 

Prioritized Support 

ITS Client Services will be providing priority support to classroom issues and network support requests from August 26 - September 20, 2024.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

 

ITS Service Report link takes you to a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.

 

Not sure if a classroom issue has been resolved? Click here for an up to date Room Issues Report: Complete with details on current status of each room that has an issue.

ITS STARS Update:

A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. Any students interested in working for ITS can apply at the Campus Job Listing site. Look for positions entitled Client Services Technician and Operations Representative. 

Reminders

Have a question? Check out our Knowledge Base first.

 

The best way to get in touch with a Client Services representative is an email to its@manhattan.edu 

or a phone call to x7973 (718-862-7973) 

Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message

 

Please follow these instructions to update your personal email address:

 

How to Update Your Personal Email.

 

Remember that IT Services will never ask you for your password.

 

We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website.

 

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

 

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.

 

In lieu of loaning certain cables and remotes, Client Services has installed commonly used AV cables and adapters as well as projector remotes in all yet-to-be-renovated classrooms. Faculty requiring other specialty cables or adapters should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

 

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

 

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.

 

Client Services currently has 2 convenient locations: Jasper Hall, Ground Floor, North Side & RLC 103C. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

 

Client Services Hours of Operations can be found here.

 

Computer Lab Hours can be found here.

 

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement.

 

Your feedback helps us improve our service and should be sent to: Tell ITS

 

Follow us on Twitter @MC_ITS and Instagram mc_ITS.

 

Check out our Manhattan College ITS Blog. Subscribe to ITS Blog.

 

Thanks and wishing everyone a productive semester on behalf of the ITS team!

Campus Wide WiFi Outage

Update 8/28/24 3:35PM: We believe that we have resolved the WiFi outage. If you are still experiencing issues, please email its@manhattan.edu and we will investigate.

We are aware of a campus wide WiFi outage and are working diligently to restore service as quickly as possible. Please keep an eye on our Blog as we will update when service is restored. 

Get on the Same Page as Your Students with the Advising Student Profile

 The Advising Student Profile allows you to view the same information as your students in the same exact format. It is a great way to get on the same page when advising students. Check out this article that explains how to access the awesome resource!

Students: How to Look Up Your Schedule

Student, please review this article that explains how to look up your course schedule.

Fall 2024 Client Services Prioritized Support August 26 - September 20, 2024

  ITS Client Services will be providing priority support to classroom issues and network support requests from August 26 - September 20, 2024.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Tell ITS!

 #TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

• Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that information more widely! Your input and ideas are important to us and could be beneficial to all of Manhattan College!
  
  

• Have a good experience? Let us know!
  
  

• Have a bad experience?  Let us know what went wrong so we can correct it for the future. 
  
  

• Have an idea to improve technology at the college?  We want to know about it. 
  
  

• Make sure to give us your name so we can give you credit if the idea is implemented.
  
  

If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Message from the CIO: Changes to Duo Push Authentication

 To the Manhattan University Community,

           In an effort to increase our Cybersecurity posture, Duo will enable Verified Duo Push starting tomorrow, Saturday August 24th, 2024.

Verified Duo Push enables Manhattan University to be more secure in its authentication process. Instead of just hitting the green approve button, it will now ask you for a 4 digit code when you send a Duo Push to your mobile device.

If you have any questions, please send an email to its@manhattan.edu.

Thank you for your time and cooperation in this matter.

Sincerely,

Melvin Lasky
Chief Information Officer
Information Technology Services

Classroom Training Fall 2024

  As the Fall Semester is approaching we would like to remind all faculty that ITS is available to provide one on one or group training on classroom technology. Availability is limited and dependent on classroom availability as well, so get your spot today! Use this form to sign up. Make sure to indicate the classroom(s) you would like to review and the dates and times that you are available and we will get you scheduled.

Fall 2024 Client Services Prioritized Support August 26 - September 20, 2024

 ITS Client Services will be providing priority support to classroom issues and network support requests from August 26 - September 20, 2024.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Classroom Training Fall 2024

 As the Fall Semester is approaching we would like to remind all faculty that ITS is available to provide one on one or group training on classroom technology. Availability is limited and dependent on classroom availability as well, so get your spot today! Use this form to sign up. Make sure to indicate the classroom(s) you would like to review and the dates and times that you are available and we will get you scheduled.

Planned Network Maintenance - Leo, Higgins and GPAC - 8/9 from 8am - 3pm

UPDATE: This maintenance has been completed as of 2:20pm

ITS will be conducting network maintenance in Leo Hall, Higgins Hall and the GPAC Center on Friday, August 9th, which will cause some localized network outages between 8am - 3pm.

To improve network reliability, there will be scheduled network maintenance to replace some network equipment. This network maintenance will affect the wired and wireless networks in these buildings.

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

Allow dropdown chips to have multiple selections in Google Sheets

 Previously, dropdowns could only have one value selected in Google Sheets. Starting this week, we’re introducing the ability to allow for multiple selections within a dropdown. This functionality is useful in scenarios when multiple project milestones, statuses, or teams are applicable for one item. | Rolling out to Rapid Release domains now; launch to Scheduled Release domains planned for August 12, 2024. | Available to all Google Workspace customers, Workspace Individual Subscribers, and users with personal Google accounts. | Learn more about inserting dropdown chips in Google Sheets. 

Taken from: https://workspaceupdates.googleblog.com/2024/07/release-notes-07-26-2024.html

Outage Affecting Logging Into Computers in Computer Labs, Classrooms, & Remotely and other services

Update Monday July 29, 2024 8:19AM: This issue was resolved over the weekend. All services are back up and running.

ITS is aware of an outage currently affecting logging into computers in computer labs, classrooms, and Remotely. This same outage is also affecting VPN access, local email server processes (such as scan-to-email), and local file servers. We will send another notification when we have more information.

Email Server Outage Affecting Voicemail to Email and Scan to Email

Update Monday July 29, 2024 8:19AM: This issue was resolved over the weekend. All services are back up and running. 

 ITS is aware of an issue affecting Voicemail to Email and Scan to Email delivery. We are investigating and will update when more information is available. Note that regular email is not affected.

Planned Network Maintenance - Miguel - July 19th between 9am - 10am

ITS will be conducting network maintenance in Miguel on Friday, July 19th, which will cause some localized network outages between 9am - 10am. In order to improve network reliability, there will be scheduled network maintenance to replace some network equipment. This network maintenance will affect the wireless networks in Miguel. We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

The current appointment slots feature in Google Calendar will be replaced by appointment schedules in July 2024 The current appointment slots feature in Google Calendar will be replaced by appointment schedules in July 2024

  The below was taken from this Google Blog Post.

What’s changing

Currently, we offer two tools with similar functionality for users in Google Calendar: appointment slots and appointment schedules. In the last several years, appointment schedules have become the more advanced tool, offering a smoother booking experience and more powerful features. 

To create a cohesive user experience in Calendar, as of July 18, 2024, the appointment slots feature will be replaced by appointment schedules. 

Between now and July 18, 2024, we encourage users to explore and familiarize themselves with appointment schedules. All existing appointment slots will remain active until July 18, 2024, however we recommend creating new appointments using appointment schedules moving forward. Starting on July 18, 2024, the appointment slots booking pages will no longer be available, and all new appointments will need to be booked through appointment schedules. Visit this comprehensive Help Center resource for detailed information about appointment schedules. 

Why it matters​​

The current appointment slots feature in Google Calendar will be replaced by appointment schedules, a feature-rich appointment booking system that offers a smoother booking experience and more powerful features. 

Visit the Help Center to learn more about features and how to set up appointment schedules. 

Getting started 

• Visit the Help Center to learn more about creating an appointment schedule and customizing your appointment availability. Users that are organizers or editors of appointment slots will soon see in-product banners guiding them to transition to use appointment schedules. 

Rollout pace 

• Extended rollout (potentially longer than 15 days for feature visibility) beginning July 18, 2024 

Resources 

• Google Help: Learn about appointment schedules in Google Calendar 
• Google Help: Use Google Calendar appointment slots 
• Google Workspace Updates Blog: Improving the Google Calendar appointment scheduling experience with new features 
• Google Workspace Updates Blog: Paid appointment bookings now available in Google Calendar

Voicemail to Email Outage

Update 6/28/24: Voicemail to email service restored. 

ITS is aware of an outage impacting Voicemail to Email. We are working to correct this. 

Emergency Maintenance of Telephone System 6PM Tonight

Update: Maintenance completed 6:30PM 6/24/24

In order to resolve an issue with the phone system, service will be suspended at 6PM. We expect the service to be down for an hour.

25Live System Maintenance 1PM Saturday June 22

 Below is copied from email notification sent by CollegeNET:

Dear Series25 customer, We will perform maintenance on Saturday, June 22, starting at 10:00 a.m. (1:00 p.m. Eastern time). During the maintenance window, no Series25 tools will be available. Affected Services: All Series25 tools (both Production and Test) including 25Live, Series25 LYNX Interface, 25Live Reports, Group Administration, 25Live Publisher, X25 Analytics, Schedule25 Optimizer, Series25 Pricing, Series25 Data Import, and Eval25. Action to Take All Admins: Inform your users not to use Series25 applications during that time until services are restored. Important Notes Please run all reports prior to 10:00 a.m. (1:00 p.m. Eastern time), including reports that would normally be scheduled to deliver during the maintenance window. Scheduled reports will not be automatically executed after maintenance. No actions are needed to keep your Series25 LYNX Interface operating. If you are still using the TCS interface, please see page 60 of the TCS Academic Cycle document (login required), and let us know if you need help. We've scheduled this maintenance during a typically slow time for our customers to minimize inconvenience and impact on you and your users. If you have any questions, please contact Technical Support (support@collegenet.com) or your Account Manager (series25implementation@collegenet.com). Thank you for your patience and understanding while we improve the reliability and performance of your Series25 products and services. Sincerely, Your CollegeNET Series25 Team

Administrative System Updates - Please read

 Dear Colleagues,

Information Technology Services (ITS) will be providing maintenance on the Administrative system (Banner + Self-Service) this evening (June 14) between 8:00 PM to 12:00 midnight. At this time, Banner and Self-Service will not be available.

Thank you for your patience.

ITS

 

25Live System Maintenance 1PM Saturday June 22

 Below is copied from email notification sent by CollegeNET:

Dear Series25 customer, We will perform maintenance on Saturday, June 22, starting at 10:00 a.m. (1:00 p.m. Eastern time). During the maintenance window, no Series25 tools will be available. Affected Services: All Series25 tools (both Production and Test) including 25Live, Series25 LYNX Interface, 25Live Reports, Group Administration, 25Live Publisher, X25 Analytics, Schedule25 Optimizer, Series25 Pricing, Series25 Data Import, and Eval25. Action to Take All Admins: Inform your users not to use Series25 applications during that time until services are restored. Important Notes Please run all reports prior to 10:00 a.m. (1:00 p.m. Eastern time), including reports that would normally be scheduled to deliver during the maintenance window. Scheduled reports will not be automatically executed after maintenance. No actions are needed to keep your Series25 LYNX Interface operating. If you are still using the TCS interface, please see page 60 of the TCS Academic Cycle document (login required), and let us know if you need help. We've scheduled this maintenance during a typically slow time for our customers to minimize inconvenience and impact on you and your users. If you have any questions, please contact Technical Support (support@collegenet.com) or your Account Manager (series25implementation@collegenet.com). Thank you for your patience and understanding while we improve the reliability and performance of your Series25 products and services. Sincerely, Your CollegeNET Series25 Team