All those who utilize Microsoft Outlook to access their Manhattan College emails must transition to the new login method prior to June 1, 2024. Please review these instructions and reach out to its@manhattan.edu if further assistance is needed.
Wednesday, May 1, 2024
Tuesday, April 30, 2024
Complete: MCS and ProDev Moodle System Maintenance - Tuesday 4/30/2024 8PM-9PM
COMPLETED: This maintenance is complete. MCS is now avaible.
MCS and ProDev Moodle system maintenance has been schedule to tonight, Tuesday 4/30/2024 from 8PM-9PM to troubleshoot an ongoing urgent issue and may be OFFLINE. The main Moodle system (lms.manhattan.edu) will not be affected.
Monday, April 29, 2024
Moodle Community Server Outage
Update 4/29/24 10:09AM: Moodle Community Server restored.
We are aware of an outage of the Moodle Community Server. We will update the community when more information is available.
Monday, April 22, 2024
ITS Training Services
Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more.
Tuesday, April 16, 2024
Monday, April 15, 2024
WebPrint Down
Your Feedback Is Needed!
As another semester comes to an end we need your help! Customer satisfaction is very important to us. We value your feedback and would like to hear about your overall experience with ITS.
Please take this 1-2 minute survey to tell us about your experience with ITS for this semester.
Google Workspace Knowledge Base Category
Check out our Google Workspace Knowledge Base Category to learn more about Google Workspace.
Monday, April 8, 2024
25Live Knowledge Base Category
Check out our 25Live Knowledge Base Category to learn more about 25Live our event scheduling solution.
Thursday, April 4, 2024
Moodle Announcements Notifications, Scan to Email and Voicemail to Email Outage
Update 4/5/24 11:24AM: A fix has been implemented and all affected services are fully operational. There may be a delay if there is a high volume.
We are aware of an outage affecting Moodle announcement notifications, voicemail to email and scan to email. We will update once resolved.
Tuesday, April 2, 2024
Voicemail System Maintenance April 2, 2024 5:30PM
Maintenance completed by 6pm 4/2/24.
ITS will be performing maintenance on the Voicemail System at 5:30PM today.
If You Use Microsoft Outlook to Access Gmail Action Required
All those who utilize Microsoft Outlook to access their Manhattan College emails must transition to the new login method prior to June 1, 2024. Please review these instructions and reach out to its@manhattan.edu if further assistance is needed.
Monday, April 1, 2024
Service Catalog
Did you know that all ITS services are listed at our Service Catalog? Check it out to find out about services available to you and request straight from the Service Catalog.
Wednesday, March 27, 2024
Voicemail System Outage
We became aware of a voicemail outage today and restarted the service to fix it. Voicemail is now back up and running.
Tuesday, March 26, 2024
Sign Up for Banner Topics of Interest at the Ellucian Community Center
Check out our new article on how to subscribe to forums at the Ellucian Community Center to learn more about Banner and other Ellucian products.
Monday, March 25, 2024
Telephone Maintenance Monday March 25, 2024 5:30PM
Update 3/25/24 5:40PM: Phone system maintenance is now complete.
ITS will need to perform maintenance on the phone system at 5:30PM tonight March 25. The phones will be inoperable for a few minutes while the maintenance is completed.
Outage Affecting VPN & Logging Into Computers in Computer Labs, Classrooms, & Remotely
Update 3/25/24 10:39AM:
The outage has been resolved. Affected services are back up and running.
ITS is aware of an outage currently affecting logging into computers in computer labs, classrooms, and Remotely. This same outage is also affecting VPN access. We will send another notification when we have more information.
25Live Audit Trail
Did you know that you can check on the status of your approvals in 25Live? Find out how at our knowledge article on this topic.
Tuesday, March 19, 2024
The current appointment slots feature in Google Calendar will be replaced by appointment schedules in July 2024 The current appointment slots feature in Google Calendar will be replaced by appointment schedules in July 2024
The below was taken from this Google Blog Post.
What’s changing
Why it matters
Getting started
- Visit the Help Center to learn more about creating an appointment schedule and customizing your appointment availability. Users that are organizers or editors of appointment slots will soon see in-product banners guiding them to transition to use appointment schedules.
Rollout pace
- Extended rollout (potentially longer than 15 days for feature visibility) beginning July 18, 2024
Resources
- Google Help: Learn about appointment schedules in Google Calendar
- Google Help: Use Google Calendar appointment slots
- Google Workspace Updates Blog: Improving the Google Calendar appointment scheduling experience with new features
- Google Workspace Updates Blog: Paid appointment bookings now available in Google Calendar
Monday, March 18, 2024
ITS Blog Subscription Email Outage
Update: 4/16/24 11:03AM the blog subscription service if back up and running.
It has come to our attention that the email subscription to the blog stopped working in December. We are investigating.
Tech Tip: Pin Messages in Google Meet so that Participants Joining After the Message Was Sent Can See It
Below is copied from the Google Workspace Blog.
Updates
This official feed from the Google Workspace team provides essential information about new features and improvements for Google Workspace customers.
Pin chat messages in Google Meet
Wednesday, January 31, 2024
What’s changing
You can now pin messages to the top of the meeting chat. Pinned messages will appear for all users, even if they join the meeting after the message was initially sent. This makes it easy to ensure that important messages - like links to presentations - are displayed prominently and easily accessible by meeting participants.
Getting started
- Admins: There is no admin control for this feature.
- End users:
- Meeting participants can pin and unpin their own messages. Meeting hosts can unpin anyone’s message.
- You can pin a message by hovering over it in the chat window and selecting the pin icon. Visit the Help Center to learn more about sending chat messages.
Use the pin icon to pin or or unpin a message.
Resources
Phone System Maintenance Monday March 18 5:30PM
Update 6:01PM 3/18/24: Maintenance completed.
ITS will need to perform maintenance on the phone system at 5:30PM today. The phone system will be down for a few minutes.
Colleagues Doing Great Things
Is there a process or tool that you or a colleague have developed or are using that works very well and might be helpful to others? Please nominate yourself or your colleague and their process/tool. A member of the ITS training team will reach out to discuss possibly documenting this in a knowledge article, training video and/or a live workshop. Please send in your nominations via this form.
Sunday, March 17, 2024
UPDATE: Outage Notiification
Dear Campus Community,
Access to the Manhattan College services has been restored.
Thank you for your patience!
Information Technology Services
Friday, March 15, 2024
Act Fast! Weekly Stipend of $500!
We recently experienced a scam job opportunity email campaign. Do not assume that @gmail.com or @zohomail.com addresses offer job opportunities. The phishing email looked similar to the following.
Wednesday, March 13, 2024
COMPLETE: Moodle Scheduled Maintenance on Friday 3/15/2024 7:00AM-9:00AM
UPDATE: As of approximately 7:30AM Friday 3/15/2022, Moodle updates are complete and the system is functioning normally.
The Manhattan College Moodle system will be undergoing system maintenance starting at 7:00AM on Tuesday 3/15/2024 to implement important system updates. We anticipate that the maintenance will be completed between 7:00AM - 9:00AM during which time the Moodle system may be UNAVAILABLE.
Monday, March 11, 2024
Update: JasperConnect Back Online
Dear Colleagues,
Information Technology Services resolved the issue that was causing log on issues with JasperConnect.
Thank you for your patience.
Information Technology Services.
Dear Colleagues,
JasperConnect is experiencing technical issues and is currently offline. ITS is working on getting this back online.
Thank you for your patience.
Information Technology Services.
Telephone Time Not Updating for Some Phones
Update 9:11AM 3/13/24: I confirmed with New Era support (Phone Company) that they had to manually fix the time in some systems. They are working on a program to automate this in the future as had been done in the past.
Update 12:18PM: Affected phones are starting to show the right time.
ITS is aware of an issue where some phones do not have the updated time. We have submitted a ticket to our phone support company and will update you when more information becomes available.
ITS Training Services
Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more.
Wednesday, March 6, 2024
Save your tab groups for later
With the latest Google Chrome update you can save and open tab groups across desktop devices when you need them. This makes it easier to clean up your tab strip and focus on the thing you need to get done, right now.
Right-click a Tab and select Add tab to group.
Turn on Save group and your group will appear in the bookmarks bar.
To remove the group from your tab strip but keep it for later, right-click the group header and select Hide.
On a different desktop device, sign-in and see your groups in the bookmark bar.
Tip: In the tab strip, click the group header to collapse the group.
Tuesday, March 5, 2024
Argos Enterprise Reporting Made Easy
Argos is an easy interface to interact with data from Banner. Note that Argos is for reporting only and not meant for data entry. You can easily download your Argos report to an excel file for offline data manipulation. Check out this article on Argos navigation to learn more.
Monday, March 4, 2024
Update Desk Phone Caller ID
This is your semesterly reminder to submit a request if you need the name on your phone caller ID to be updated. Note that the Naming convention is Last Name First Initial (ex: Musal R).
If You Use Microsoft Outlook to Access Gmail Action Required
All those who utilize Microsoft Outlook to access their Manhattan College emails must transition to the new login method prior to June 1, 2024. Please review these instructions and reach out to its@manhattan.edu if further assistance is needed.
Thursday, February 29, 2024
How to Fix Email Signature
If your email signature has lost the Manhattan College logo or has any other issues, please follow these instructions to fix your signature.
Wednesday, February 28, 2024
Outages Resolved
There were numerous services affected by an outage today. All are now resolved.
- Voicemail to Email
- Scan to Email
- Kramer AirPlay
- Web Print
- LDAP Login for Classroom/Computer Lab computers & VPN
Mail Server Outage Affects Scan to Email and Voicemail to Email
Issue resolved 11:50AM 2/28/24
Back logged messages will come through. We have not turned on the copy of messages to voicemail box since back logged messages are not lost and come through.
We are currently experiencing a mail server outage. This affects scan to email and voicemail to email. We will be setting all who have voicemail to email setup to copy so that there will be a copy of your messages in your voicemail box. Messages should be cleared on your voicemail box to ensure you do not run out of space.
Monday, February 26, 2024
Update Campus Directory
This is your semesterly reminder to make sure that your Campus Directory entry is correct. Make sure the phone number and office location is correct. If you need an update, review these instructions.
Semesterly Reminder About Ticket Creation Best Practices
Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973.
Wednesday, February 21, 2024
COMPLETE: MCS and ProDev Moodle Maintenance - Friday 3/8/2024 2PM-8PM
UPDATE: As of approximately ~5:30 PM Friday 3/8/2021, the MCS and ProDev Moodle system scheduled maintenance and updates have been completed. Those systems are now AVAILABLE. Some users may need to clear their web history/cookies or restart their browser for the new changes to apply.
Rescheduled: MCS and ProDev Moodle system maintenance has been rescheduled to Friday 3/8/2024 from 2PM-8PM and will be OFFLINE. The main Moodle system (lms.manhattan.edu) will not be affected.
Monday, February 19, 2024
COMPLETED: Upcoming Network Maintenance: 02/20 Miguel Hall 6:00PM - 8:00PM
Update 02/20: The maintenance has been completed.
Tomorrow, February 20th, from 6:00 PM to 8:00 PM, ITS will conduct vital maintenance on some of the networking equipment in Miguel Hall. During this period, there will be temporary disruptions to wired connectivity in few select offices within Miguel Hall. Please be aware that the majority of wired connections, classrooms, along with WiFi, will remain untouched at this time.
We kindly ask for your understanding and cooperation during this brief maintenance window. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.
ITS Training Services
Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more.
Basic Computer Troubleshooting Tips and Tricks
- A great first step is to turn the device off and back on again.
In most cases, someone else has already resolved your issue. Search Google describing your issue and you will most likely find a step by step guide to resolution.
Check the device manufacturer support page.
Friday, February 16, 2024
Sort, filter and manage comments faster in Google Docs, Sheets and Slides
What’s changing
- Show all comments: opens up a full-length view to deep dive into multiple comments more easily in Docs, Sheets or Slides. Now you can use updated search and filter functionality to focus on the most relevant comments. You will also notice a curated ‘For you’ list, which surfaces all the comments you need to take action on.
- Expand comments (in Google Docs and Slides): shows comments next to the document or presentation content so you can review comments and content together.
- Minimize comments (in Google Docs and Sheets): reduces comments to icons so you can have a more focused view of your work in Docs and Sheets. This setting provides a quick preview with high level information about who is commenting when you hover over the minimized icons.
- Hide comments: hides comments from view when you want to focus solely on the content in Docs, Sheets or Slides.
Why you’d use it
Rollout pace
- Rapid Release domains: Available now
- Scheduled Release domains: Full rollout (1–3 days for feature visibility) starting on March 1, 2024
Availability
- Available to all Google Workspace customers, Google Workspace Individual subscribers, and users with personal Google accounts
Resources
Creating more immersive presentations in Google Slides
What’s changing
Who’s impacted
Why it’s important
Rollout pace
- Rapid Release domains: Gradual rollout (up to 15 days for feature visibility) starting on February 15, 2024
- Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on March 6, 2024
Availability
- Available to Google Workspace Business Standard, Business Plus, Enterprise Essentials, Enterprise Essentials Plus, Enterprise Standard, Enterprise Plus, and Education Plus
Resources
Wednesday, February 14, 2024
Voicemail to Email
Did you know that you can get your voicemail messages directly at your email inbox? By setting up voicemail to email, you never have to login to the voicemail system to check messages again. To setup voicemail to email now, fill out this form.
Tuesday, February 13, 2024
Monday, February 12, 2024
Semesterly Reminder to Check drive.google.com
This is your semesterly reminder to make sure that all your files are backed up by checking drive.google.com to make sure that your file sync is working properly. If your files do not show up at drive.google.com they are not properly backed up and are at risk of loss. If you need any assistance, email its@manhattan.edu.
Wednesday, February 7, 2024
Quickly Test a Banner Communication Manager (BCM) Email Template
Check out our latest article on how to quickly test a BCM email template.
ITS Knowledge Base
Did you know that you can get answers to most of your ITS questions at our Knowledge Base?
Tuesday, February 6, 2024
Google Meet hosts can pin multiple tiles for all meeting participants
What’s changing
Getting started
- Admins: There is no admin impact or action required.
- End users: Visit the Help Center to learn more about pinning content in Google Meet.
Rollout pace
- Rapid and Scheduled Release domains: Extended rollout (potentially longer than 15 days for feature visibility) starting on February 5, 2024
Availability
- Available to all Google Workspace customers
Resources
Monday, February 5, 2024
Banner Communication Manager Could Help You!
If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article.
If this is something you would like to explore further please email its@manhattan.edu for a BCM Consultation to arrange a setup and training session.
If You Use Microsoft Outlook to Access Gmail Action Required
All those who utilize Microsoft Outlook to access their Manhattan College emails must transition to the new login method prior to June 1, 2024. Please review these instructions and reach out to its@manhattan.edu if further assistance is needed.
Monday, January 29, 2024
COMPLETED: Upcoming Network Maintenance: 02/03 & 02/10 - 6:00AM to 10:00AM
Update 02/10: Maintenance for 02/10 has been completed successfully
_____________________________________________________________________________________
Update 02/03 8:16 AM: Maintenance for 02/03 has been completed successfully
_____________________________________________________________________________________
In order to improve network reliability and stability throughout campus, ITS will be conducting upgrades on network equipment on Saturday, February 3rd and 10th from 6:00 AM to 10:00 AM. These upgrades will cause local outages in certain areas on campus. This network maintenance will affect both wired and wireless networks.
The upgrade schedule is as follows:
Feb 3rd (02/03): Lee, Horan, Leo + GPAC, RLC, Kelly, Physical Plant, Higgins
Feb 10th (02/10): DLS, Memorial, Library, Miguel, Draddy, Jasper, Chyrsostom, Hayden + Broadway Garage, Thomas + Smith
Please note that during this time wired and wireless networks in these buildings will be temporarily unavailable. To minimize disruptions, each building will be taken down one at a time. The downtime for each building is expected to last between 20 minutes and 1 hour, depending on the extent of updates required for each specific building.
We apologize for any inconvenience this may cause. If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973
Spring 2024 Client Service Prioritized Support January 16 - February 2
ITS Client Services will be providing priority support to classroom issues and network support requests from January 16 - February 2. Response times for all other requests will be slower than normal. We apologize for any inconvenience.
Thursday, January 25, 2024
RESOLVED -- Network Outage: Draddy Gymnasium and Alumni Hall 2024-01-25
UPDATE: We have resolved this issue as of 4:00PM.
We are currently investigating a network incident impacting network availability in both Draddy Gymnasium and Alumni Hall. JasperNet wireless network availability is not impacted. We will post updates as we have them.
We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.
Wednesday, January 24, 2024
Subscribe to the ITS Blog
Don't miss a beat. Stay current with all ITS news from new articles to outages. All you need to do is subscribe and you will get all new posts to your inbox.
Monday, January 22, 2024
Tell ITS!
#TellITS - ITS needs your help identifying and reporting technology issues on campus. ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!
Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.
You can use the Feedback option to let us know how you think we're doing.
Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that information more widely! Your input and ideas are important to us and could be beneficial to all of Manhattan College!
Have a good experience? Let us know!
Have a bad experience? Let us know what went wrong so we can correct it for the future.
Have an idea to improve technology at the college? We want to know about it.
Make sure to give us your name so we can give you credit if the idea is implemented.
If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately. For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage. You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback. The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.
ITS Training Services
Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more.
Spring 2024 Client Service Prioritized Support January 16 - February 2
ITS Client Services will be providing priority support to classroom issues and network support requests from January 16 - February 2. Response times for all other requests will be slower than normal. We apologize for any inconvenience.
Thursday, January 18, 2024
Telephone Support Now ITS
The telephone system is now supported by ITS. You can request support via phone@manhattan.edu or by filling out this form.
Wednesday, January 17, 2024
Tech Tips Keyboard Shortcuts
Keyboard shortcuts are a great way to save time in your daily work. Please review this article on keyboard shortcuts.
Tuesday, January 16, 2024
Welcome Back from ITS Important Service Reminders Spring 2023
We would like to welcome everyone back to campus and trust that everyone had a relaxing and restorative break.
ITS Summer Updates
Classroom Technology Training
ITS would like to encourage you to review our Classroom, Conference Room & Computer Lab Support Knowledge Base category to refamiliarize yourself with the classroom technology. If you are not comfortable with it after reviewing those materials, please use this form to submit a request for training. Alternatively you can email its@manhattan.edu and let us know what room you would like to receive the training in.
Prioritized Support
ITS Client Services will be providing priority support to classroom issues and network support requests from January 16 - February 2. Response times for all other requests will be slower than normal. We apologize for any inconvenience.
ITS Service Report link takes you to a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.
Not sure if a classroom issue has been resolved? Click here for an up to date Room Issues Report: Complete with details on current status of each room that has an issue.
ITS STARS Update:
A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. Any students interested in working for ITS can apply at the Campus Job Listing site. Look for positions entitled Client Services Technician and Operations Representative.
Reminders
Have a question? Check out our Knowledge Base first.
The best way to get in touch with a Client Services representative is an email to its@manhattan.edu
or a phone call to x7973 (718-862-7973)
Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message
Please follow these instructions to update your personal email address:
How to Update Your Personal Email.
Remember that IT Services will never ask you for your password.
We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website.
Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.
Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.
In lieu of loaning certain cables and remotes, Client Services has installed commonly used AV cables and adapters as well as projector remotes in all yet-to-be-renovated classrooms. Faculty requiring other specialty cables or adapters should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.
The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.
Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.
Client Services currently has 2 convenient locations: Jasper Hall, Ground Floor, North Side & RLC 103C. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.
Client Services Hours of Operations can be found here.
Computer Lab Hours can be found here.
Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement.
Your feedback helps us improve our service and should be sent to: Tell ITS
Follow us on Twitter @MC_ITS and Instagram mc_ITS.
Check out our Manhattan College ITS Blog. Subscribe to ITS Blog.
Thanks and wishing everyone a productive semester on behalf of the ITS team!