[Maintenance] Planned Network Upgrades - All Buildings - 06/07/25

To enhance network reliability and stability across campus, ITS will be performing critical upgrades to network infrastructure on Saturday, June 7th, between 6:00 AM and 2:00 PM. This maintenance will impact both wired and wireless connectivity across campus buildings.

During the upgrade window, network access in buildings will be temporarily unavailable. To minimize disruption, maintenance will be conducted sequentially, one building at a time. The expected downtime for each building ranges from 20 minutes to 1 hour, depending on the complexity of the required updates.

We apologize for any inconvenience this may cause. If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973

ITS Training Services

 Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more. 

Your Feedback Is Needed!

 As another semester comes to an end we need your help! Customer satisfaction is very important to us. We value your feedback and would like to hear about your overall experience with ITS.

Please take this 1-2 minute survey to tell us about your experience with ITS for this semester.

Get on the Same Page as Your Students with the Advising Student Profile

The Advising Student Profile allows you to view the same information as your students in the same exact format. It is a great way to get on the same page when advising students. Check out this article that explains how to access the awesome resource!

ITS Training Services

 Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more. 

Digital Accessibility

 Learn about Digital Accessibility via our Knowledge Base.

Duo Mobile iOS Update to Version 4.55 or Higher Prior to April 17, 2025

Notice has been sent to anyone running a version of Duo Mobile older than version 4.55 on an iOS device. Please update via the Apple App Store prior to April 17, 2025.
You can see the notice from Duo below for more details.

Hello, ‌ From April 17 to April 24, 2025, Duo will be rolling out changes to the activation links for activating Duo Mobile to address an issue preventing some customers from activating. As a result, Duo Mobile will require version 4.55 or newer on iOS for newly enrolled or re-enrolled Duo Mobile users. ‌ According to our records, you or your sub-accounts have users actively using versions of Duo Mobile older than 4.55. Be aware that future activations on iOS will require Duo Mobile version 4.55 or newer to use activation links. This change does not affect these users’ ability to authenticate, but they will need to update their Duo Mobile version if they ever need to re-activate. The change also does not affect Android users. ‌ If your users are unable to upgrade to Duo Mobile version 4.55 or newer on iOS, they can still activate Duo Mobile by manually entering an activation code within Duo Mobile.

Added enhancements In addition to allowing for these updated activation links and providing up-to-date security, newer versions of Duo Mobile have improved functionality, including the ability to scan the activation QR code with the native camera app instead of requiring users to launch Duo Mobile first before completing the scan. We recommend all users stay up to date with the latest Duo Mobile version.

Contact us Managed Service Providers may contact their MSP PM for additional details, such as the list of affected sub-accounts. If you don't have your MSP PM's contact details, write to msp@duo.com — we will put you in touch. ‌ All other customers may reply to this email with any questions.

‌ Thank you for being a Cisco Duo customer! ‌ Cisco Duo Technical Communications Team

Cisco Systems, Inc. 17‌0 West Tasman Dr. San Jose, CA 95‌134