Voicemail System Outage

We became aware of a voicemail outage today and restarted the service to fix it. Voicemail is now back up and running.

Sign Up for Banner Topics of Interest at the Ellucian Community Center

 Check out our new article on how to subscribe to forums at the Ellucian Community Center to learn more about Banner and other Ellucian products.

Telephone Maintenance Monday March 25, 2024 5:30PM

Update 3/25/24 5:40PM: Phone system maintenance is now complete.

ITS will need to perform maintenance on the phone system at 5:30PM tonight March 25. The phones will be inoperable for a few minutes while the maintenance is completed.

Outage Affecting VPN & Logging Into Computers in Computer Labs, Classrooms, & Remotely

Update 3/25/24 10:39AM:

The outage has been resolved. Affected services are back up and running.

ITS is aware of an outage currently affecting logging into computers in computer labs, classrooms, and Remotely. This same outage is also affecting VPN access. We will send another notification when we have more information.

25Live Audit Trail

 Did you know that you can check on the status of your approvals in 25Live? Find out how at our knowledge article on this topic.

The current appointment slots feature in Google Calendar will be replaced by appointment schedules in July 2024 The current appointment slots feature in Google Calendar will be replaced by appointment schedules in July 2024

 The below was taken from this Google Blog Post.

What’s changing

Currently, we offer two tools with similar functionality for users in Google Calendar: appointment slots and appointment schedules. In the last several years, appointment schedules have become the more advanced tool, offering a smoother booking experience and more powerful features. 

To create a cohesive user experience in Calendar, as of July 18, 2024, the appointment slots feature will be replaced by appointment schedules. 

Between now and July 18, 2024, we encourage users to explore and familiarize themselves with appointment schedules. All existing appointment slots will remain active until July 18, 2024, however we recommend creating new appointments using appointment schedules moving forward. Starting on July 18, 2024, the appointment slots booking pages will no longer be available, and all new appointments will need to be booked through appointment schedules. Visit this comprehensive Help Center resource for detailed information about appointment schedules. 

Why it matters​​

The current appointment slots feature in Google Calendar will be replaced by appointment schedules, a feature-rich appointment booking system that offers a smoother booking experience and more powerful features. 

Visit the Help Center to learn more about features and how to set up appointment schedules. 

Getting started 

• Visit the Help Center to learn more about creating an appointment schedule and customizing your appointment availability. Users that are organizers or editors of appointment slots will soon see in-product banners guiding them to transition to use appointment schedules. 

Rollout pace 

• Extended rollout (potentially longer than 15 days for feature visibility) beginning July 18, 2024 

Resources 

• Google Help: Learn about appointment schedules in Google Calendar 
• Google Help: Use Google Calendar appointment slots 
• Google Workspace Updates Blog: Improving the Google Calendar appointment scheduling experience with new features 
• Google Workspace Updates Blog: Paid appointment bookings now available in Google Calendar

ITS Blog Subscription Email Outage

Update: 4/16/24 11:03AM the blog subscription service if back up and running. 

It has come to our attention that the email subscription to the blog stopped working in December. We are investigating.

Tech Tip: Pin Messages in Google Meet so that Participants Joining After the Message Was Sent Can See It

 Below is copied from the Google Workspace Blog.

 

 

Updates

This official feed from the Google Workspace team provides essential information about new features and improvements for Google Workspace customers.

Pin chat messages in Google Meet

Wednesday, January 31, 2024

What’s changing 

You can now pin messages to the top of the meeting chat. Pinned messages will appear for all users, even if they join the meeting after the message was initially sent. This makes it easy to ensure that important messages - like links to presentations - are displayed prominently and easily accessible by meeting participants.

 

 

Getting started

• Admins: There is no admin control for this feature.
• End users: 
  • Meeting participants can pin and unpin their own messages. Meeting hosts can unpin anyone’s message.
  • You can pin a message by hovering over it in the chat window and selecting the pin icon. Visit the Help Center to learn more about sending chat messages.

 

Use the pin icon to pin or or unpin a message.

Resources

• Google Help: Send chat messages to video meeting participants

Phone System Maintenance Monday March 18 5:30PM

Update 6:01PM 3/18/24: Maintenance completed. 

 ITS will need to perform maintenance on the phone system at 5:30PM today. The phone system will be down for a few minutes.

Colleagues Doing Great Things

 Is there a process or tool that you or a colleague have developed or are using that works very well and might be helpful to others? Please nominate yourself or your colleague and their process/tool. A member of the ITS training team will reach out to discuss possibly documenting this in a knowledge article, training video and/or a live workshop. Please send in your nominations via this form.

UPDATE: Outage Notiification

Dear Campus Community,

Access to the Manhattan College services has been restored.

Thank you for your patience!

Information Technology Services

Act Fast! Weekly Stipend of $500!

While the clickbait title may seem heartless it is intended to protect you, your loved ones, and our community.

We recently experienced a scam job opportunity email campaign. Do not assume that @gmail.com or @zohomail.com addresses offer job opportunities. The phishing email looked similar to the following.

COMPLETE: Moodle Scheduled Maintenance on Friday 3/15/2024 7:00AM-9:00AM

UPDATE:  As of approximately 7:30AM Friday 3/15/2022, Moodle updates are complete and the system is functioning normally.

The Manhattan College Moodle system will be undergoing system maintenance starting at 7:00AM on Tuesday 3/15/2024 to implement important system updates.  We anticipate that the maintenance will be completed between 7:00AM - 9:00AM during which time the Moodle system may be UNAVAILABLE.

Update: JasperConnect Back Online

 

Dear Colleagues,

Information Technology Services resolved the issue that was causing log on issues with JasperConnect.

Thank you for your patience.

Information Technology Services.

Dear Colleagues,

JasperConnect is experiencing technical issues and is currently offline. ITS is working on getting this back online.

Thank you for your patience.

Information Technology Services.

Telephone Time Not Updating for Some Phones

Update 9:11AM 3/13/24: I confirmed with New Era support (Phone Company) that they had to manually fix the time in some systems. They are working on a program to automate this in the future as had been done in the past.

Update 12:18PM: Affected phones are starting to show the right time.

ITS is aware of an issue where some phones do not have the updated time. We have submitted a ticket to our phone support company and will update you when more information becomes available.

ITS Training Services

 Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more. 

Save your tab groups for later

With the latest Google Chrome update you can save and open tab groups across desktop devices when you need them. This makes it easier to clean up your tab strip and focus on the thing you need to get done, right now.

Right-click a Tab and select Add tab to group.

Turn on Save group and your group will appear in the bookmarks bar.

To remove the group from your tab strip but keep it for later, right-click the group header and select Hide.

On a different desktop device, sign-in and see your groups in the bookmark bar.

Tip: In the tab strip, click the group header to collapse the group.

Taken from Google's what new in Chrome page that shows at latest update.

Argos Enterprise Reporting Made Easy

Argos is an easy interface to interact with data from Banner. Note that Argos is for reporting only and not meant for data entry. You can easily download your Argos report to an excel file for offline data manipulation. Check out this article on Argos navigation to learn more. 

Update Desk Phone Caller ID

This is your semesterly reminder to submit a request if you need the name on your phone caller ID to be updated. Note that the Naming convention is Last Name First Initial (ex: Musal R).

If You Use Microsoft Outlook to Access Gmail Action Required

 All those who utilize Microsoft Outlook to access their Manhattan College emails must transition to the new login method prior to June 1, 2024. Please review these instructions and reach out to its@manhattan.edu if further assistance is needed.