Banner 9 - Known Issue: "Nothing Happens When I Click This Button"

Issue

A problem that may be encountered in Banner 9 will prevent you from receiving any feedback when interacting with the interface. If you get this issue, check around for pop-up blocking issues. An alert to allow pop ups from "banner-app12.manhattan.edu" should be showing on the screen. This domain is Banner Production, so it is safe and should be allowed to produce pop ups.
This is what the pop up window looks like.

Environment

This issue can occur in Chrome or other Internet browsers such as Internet Explorer.

Cause

Internet browsers by default tend to block pop ups due to their sometimes invasive nature.

Resolution

To allow pop ups in your Internet browser, look for the alert provided by your Internet browser. Click on the little red icon and then select Always allow pop-ups from
http://banner-app12.manhattan.edu

Now when you navigate through Banner it should allow you to have feedback when clicking on certain buttons in Banner.

TeamDynamix Knowledge Base Article: "Nothing Happens When I Click This Button"

Banner 9 Known Issue - Service Invocation Failed

ITS is aware of an issue where you may be presented with the below error message.  We are working to resolve this issue as rapidly as possible.

In the meantime, if presented with this message, close ALL browser windows and start over.  We apologize for any inconvenience cause by this workaround.

Network Issue at ~10am affecting Banner users

At approximately 10am today Tuesday July 25th ITS detected a network issue affecting certain banner users and offices. This issue was resolved in approximately 2 minutes but may have cause session timeouts for active users. This was not a Banner 9 related issue.

We apologize for the inconvenience

Banner 9 After-Update Support

An update to the Banner Forms interface was applied on Saturday 7/22.  ITS will have extra support resources dedicated to "Banner 9" questions starting Monday 7/24. While the update only affects the user interface (UI) to Banner Forms, there are some minor navigation changes and enhancements - most notably "Application Navigator" which now allows you to search for forms rather than remembering the form name. No data is being changed as a result of the update and functional processes are expected to remain the same as "Banner 8".

Ellucian (Banner vendor) has also been made aware of the update and will have "functional" support personnel available to any offices with questions about Banner 9. Banner users are encouraged to make use of the Banner 9 documentation below as well as Ellucian support resources (in addition to ITS). In addition to attending the campus Workshop Sessions (above), some campus offices have already worked with Ellucian support to dive deeper into Banner 9 including taking advantage of new navigation shortcuts.

Ellucian Hub (Contact Ellucian Support)

Banner 9 Priority Support (Contact ITS)

Banner 9 Getting Started Guide (PDF)

Banner 9 Navigation Guide (Tutorial)

COMPLETED: Upcoming Banner Maintenance: Saturday, July 22nd 6:00AM-12:00PM

The Banner (Forms) update is scheduled for Saturday, July 22nd, starting at 6:00 AM. The Banner Forms system will be unavailable while the upgrade is in progress. The upgrade is expected to take several hours.

The new look & feel will also remove the reliance on JAVA and remove the current browser restrictions.  The update is purely a facelift to the interface, which means that no processes or data will change as a result.  You will still use the same form names (SPAIDEN, etc), but will now have additional ways to access the same forms quicker and easier!

For more information on Banner's new look and feel, please refer to our previous blog post:
http://itsblog.manhattan.edu/2017/07/attention-banner-users-new-look-feel.html

- - - - -

Updated at 11:15 AM:

The scheduled maintenance is complete. All systems are functioning as expected.