Important Notice for Some 13-inch Macbook Pros (Non Touch Bar)

Apple has found that some 13-inch Macbook Pros (Non Touch Bar) have a faulty battery that would be eligible for a free replacement.  You can check to see if you are eligible at this Apple Battery Replacement Program site.

Mac Users Take Note Take Immediate Action to Plug Security Hole

Update 2:52PM Thursday November 29, 2017:
Apple has released an update that fixes this vulnerability.  Please update your Mac ASAP.
Here is the information regarding the update.


A security hole was recently discovered in the latest version of Mac OS X High Sierra which allows for anyone to access your computer without a password.  We have provided a link to a USA Today article below, but there are many articles on the web reporting this issue.  While Apple is working on a fix via update, you should take immediate action to fix the issue by following the instructions here.  Basically, all you need to do is set a Root User password so please navigate to those instructions in the aforementioned link.  If you need further assistance, please contact its@manhattan.edu.

USA Today Article

Attention Apple Users: Fixes applied to JASPERNET WIFI

ITS has received numerous reports from owners of Apple products related to WIFI issues since the beginning of the semester.  Reports have consistently included issues accessing JASPERNET WIFI from an Apple device running recent versions of OSX including Yosemite.  Apple devices were not able to connect although other devices were functioning properly in the same location.  Apple devices would show the WIFI symbol with an exclamation point.

The issue that has been identified has been confirmed with multiple wireless vendors as a known issue with recent versions of OSX - most notably Yosemite.  The issue occurs most frequently when Apple devices roam from a 2.4GHz WIFI hotspot to a 5GHz WIFI hotspot.  While there are benefits of operating overlapping 2.4GHz and 5GHz networks, ITS has opted to temporarily discontinue the use of the 5GHz WIFI spectrum until a confirmed fixed is released from Apple.

We welcome your feedback related to this issue:  #TellITS
http://www.manhattan.edu/tellits

ITS Spotlight

New App, Better Wi-Fi and Other Upgrades with Help of ITS Interns!!

The Quadrangle has a very interesting read on the initiatives that ITS took on over the summer.

Take a Look! Click Here!

Welcome Back

Welcome Back
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We want to take a minute to welcome everyone back for a new semester. Please take a minute to read through the following Reminders and Announcements:

Kick off the New School Year Right!
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Keep everything.  Share anything.  Get Drive today.  Click here to find out more.

Security is important. Passwords should never be hand-written/visible to the public. In an effort to maximize security and minimize the number of post-it notes with passwords on them, we recently added SSO (Single Sign-On) to Banner Forms.

Add to your professional network. Below are some sites that you might find relevant and interesting:

• Google Educator Groups
• Google Apps for Education Community
• Chronicle Forums
• The Chronicle of Higher Education - Blogs
• NACUBO (scroll to the bottom of the page for many more listservs)

ITS Summer Updates
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The Rodriguez Room now has a new Pixie Plus A/V Control Unit.  No Remote needed!

Airplay device installations have expanded to more classrooms.  We expect to have Airplay devices in all classrooms by the beginning of the Spring semester.  Check out our Airplay Knowledge Base Articles to find out more.

WiFi improvements in the dorms have been occurring throughout the summer.  If you are experiencing any WiFi issues, we want to know about them.  Please email its@manhattan.edu or call 718-862-7973 to let us know. 

Aging Web Kiosks in the O'Malley Library Internet Cafe and by the elevator on each floor have been replaced with new Dell Chromebox computers.

Audio Visual Technology enhancements have been made in the Chancellors Room and the O'Malley Library Teleconference room.  Both rooms have been outfitted with new Crestron control units and Airplay devices.  The Teleconference has also been outfitted with a Chromebox for meetings.

The following rooms have been outfitted with a Mini Displayport cable.  This precludes the need for a Mac VGA adapter.  To access the Mini Displayport input, click "INP2".  List of rooms:

• DLS 307
• DLS 312
• MGL 307
• MGL 312
• HAY 201
• HAY 202
• MGL 305

The Proactive Projector Replacement Initiative has made much progress through the summer and will continue throughout the year.  We have added new mounting brackets to this initiative.  These new mounts fit into the existing ceiling tile grid, making them much more seamless.  Also, they have a quick swap secure mount, making projector replacements quicker and offering a high level of security.

An effort to secure all projectors on campus was initiated this summer.  This effort is a combination of a secure mounts and network monitoring.

Summer 2015 Classroom Renovations
The following rooms have have been renovated this summer.  Renovations include installation of a new Crestron control unit.

• Miguel 304
• Miguel 306
• Miguel 308
• Miguel 314
• Leo 242
• Leo 330
• Leo 333
• Leo 318
• Hayden 306
• Hayden 404
• Hayden 406

Leo 102 is now a brand new engineering computer lab.

The Teacher's Station in DLS 314 has been replaced with a wooden podium.

Summer 2015 Computer Lab Upgrades
The following Computer Labs received new computers this summer.

• RLC 102 (Expanded to 33 stations)
• RLC 208
• RLC 102A
• RLC 104
• MGL 305
• DLS 309

Please keep informed by checking our Known Issues page.

Reminders
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Have a question?  Check out our Knowledge Base first.

The best way to get in touch with a Client Services representative is an email to its@manhattan.edu or a phone call to x7973 (718-862-7973). Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message.

Remember that we will never ask you for your password. We encourage you all to please reset your computer and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that they can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms. Network cables will be provided to faculty upon request. Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.  You can reserve rooms here.

Client Services currently has 3 convenient locations: Jasper Basement, LIB 502/504, & RLC 103. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, users are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to http://manhattan.edu/tellits

Don't forget to add us to your Google+ circles +ITS and follow us on Twitter @MC_ITS

Check out our Blog: http://itsblog.manhattan.edu/

Check out our known issues page: http://itsblog.manhattan.edu/p/known-issues.html

Thank you for your attention.

Mac users report WIFI issues with Yosemite upgrade

A number of Mac users are reporting WIFI issues after upgrading to the latest OSX 10.10 Yosemite.  ITS has verified that users who have upgraded to OSX 10.10 Yosemite are now experiencing WIFI issues and has validated this information with other colleges and universities where students there are experiencing the same issues.

A quick Google search returns a number of results with purported fixes - some of which are below:

• http://bgr.com/2014/10/27/experiencing-wi-fi-issues-in-yosemite-heres-how-to-fix-them-yourself/
• http://www.digitaltrends.com/computing/os-x-yosemite-wi-fi-bugs-reported-no-universal-fix-out-yet/
• http://osxdaily.com/2014/10/25/fix-wi-fi-problems-os-x-yosemite/

Students and faculty experiencing WIFI issues after upgrading to Yosemite should report the issue to its@manhattan.edu as well as contact Apple support http://support.apple.com/kb/HT4628

Apple MacBook Wifi Issues

Apple Macbook users are urged to update to the latest Mavericks v10.9.4 update which addresses issues connecting to known WIFI networks.  Apple released an update in late June that fixed a number of issues with their 10.9 Mavericks operating system as follows:  (from http://support.apple.com/kb/HT6281)

• Fixes an issue that prevented some Macs from automatically connecting to known Wi-Fi networks
• Fixes issue causing the background or Apple logo to appear incorrectly on startup
• Improves the reliability of waking from sleep
• Includes Safari 7.0.5

For detailed information about the security content of this update, see Apple security updates.

Tell ITS

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has implemented new ways to alert us to technology issues so that we can help resolve them sooner.   If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the new signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

ITS has taken steps to improve response time and has increased coverage at the Client Services office to ensure that we can quickly respond to technology issues in classrooms while classes are scheduled.  Please see our updated Hours of Operations site here.

In order to better guarantee that the technology in the classrooms and labs function correctly, the frequency of room checks has increased to at minimum once per week. We are doing our best to improve the service provided to the community, but we can't do it alone.

If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one below, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Smart Classroom Technology Training

Attention: Faculty Members

Do you find yourself requesting assistance with Smart Classroom technology on numerous occasions throughout the semester? Perhaps you would like to become more familiar with a specific device (projector, speakers, ThinClient, podium control panel, etc.) in preparation for a media-intensive semester. Join us in DLS 304 from 2pm to 3pm on 1/16, 1/23 and 1/30 for a brief demonstration of the various features in our Smart Classrooms and a Q&A session to help ease your classroom technology concerns.

Airplay Pilot

Starting in Spring 2013 ITS has deployed AirPlay devices in select rooms on campus. AirPlay is a technology which allows you to establish a wireless connection between an AirPlay enabled device and a projector.

Rooms that have AirPlay devices installed:

• DLS 205
• DLS 207
• DLS 208
• DLS 303
• DLS 304
• MGL 109
• MGL 111
• MGL 201
• MGL 202
• MGL 207
• MGL 214

Devices currently supported by AirPlay:

• iPad 2 or later
• iPad mini
• iPhone 4S
• iPhone 5
• iPod touch (5th generation)
• iMac (Mid 2011 or newer) with Mountain Lion
• Mac mini (Mid 2011 or newer) with Mountain Lion
• MacBook Air (Mid 2011 or newer) with Mountain Lion
• MacBook Pro (Early 2011 or newer) with Mountain Lion.

As always please make sure that your devices have the most up to date software for the best experience.

Please take a look at our Airplay Manual for information on how to use Airplay.

If you have any questions about using Airplay or would like to meet with a Client Services representative for a tutorial, please email its@manhattan.edu

If there is a room on campus, that does not currently have an Airplay and you would like to get an Airplay installed, please let us know its@manhattan.edu

IOS6 UPDATE: Fix for iPad and iPhone WIFI being deployed

ITS is in the process of deploying updates that correct WIFI issues on Apple iPhone 4S and iPad 3 devices that were upgraded to IOS6.  The September IOS6 update to these devices introduced an issue when connecting to certain WIFI networks.

All WIFI hotspots will be updated over the next few days.  Users may experience brief interruptions when using WIFI as each location is updated.