ITS Ticketing System Outage

Update June 2, 2025 2:13PM. As of about an hour ago, the outage has been resolved by TeamDynamix with a software rollback.

The ticketing system that ITS uses to accept requests is currently experiencing an outage. Until this is resolved, it is best to submit requests via phone 718-862-7973. 

COMPLETED: [Maintenance] Planned Network Upgrades - All Buildings - 06/28/25

Update 06/28/25 08:24:52: Maintenance has been completed

To enhance network reliability and stability across campus, ITS will be performing critical upgrades to network infrastructure on Saturday, June 28th, between 6:00 AM and 2:00 PM. This maintenance will impact both wired and wireless connectivity across campus buildings.

During the upgrade window, network access in buildings will be temporarily unavailable. To minimize disruption, maintenance will be conducted sequentially, one building at a time. The expected downtime for each building ranges from 20 minutes to 1 hour, depending on the complexity of the required updates.

We apologize for any inconvenience this may cause. If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973

Weekend Phone Outage

 ITS was made aware of a global phone system outage late Friday January 3rd. Once we were made aware, we started troubleshooting working with our support partner. The issue was tracked to a Session Border Controller (SBC) that had gotten locked up and needed to be rebooted. The issue was resolved by noon Saturday January 4th.

Scan to Email Outage

Update 1/3/25 2:33PM: Scan to Email service is restored.

We are currently experiencing an outage of the scan to email service.

VPN Outage

Update 1/3/25 2:34PM: VPN service is restored. 

We are currently experiencing a VPN outage.

Account Activation and Password Reset Outage

Update 1/3/25 2:34PM Account Activation and Password reset service is restored. 

The server that handles account activations and password resets is currently down. During this outage password resets and new account activations will not work.

Manhattan University Hosted Shared Drives Outage

The server hosting Manhattan University's shared drives is currently down. We do not have an ETA on resolution for the samba server right now. We will update here when new information becomes available.

Network Issue Affecting Phone System

Update 9/13/24 3:23PM: Outage resolved. All is working as per normal now.

 We are aware of a network issue that is also affecting the phone system. Some VOIP phones will not work until this is resolved.

Campus Wide WiFi Outage

Update 8/28/24 3:35PM: We believe that we have resolved the WiFi outage. If you are still experiencing issues, please email its@manhattan.edu and we will investigate.

We are aware of a campus wide WiFi outage and are working diligently to restore service as quickly as possible. Please keep an eye on our Blog as we will update when service is restored. 

Outage Affecting Logging Into Computers in Computer Labs, Classrooms, & Remotely and other services

Update Monday July 29, 2024 8:19AM: This issue was resolved over the weekend. All services are back up and running.

ITS is aware of an outage currently affecting logging into computers in computer labs, classrooms, and Remotely. This same outage is also affecting VPN access, local email server processes (such as scan-to-email), and local file servers. We will send another notification when we have more information.

Email Server Outage Affecting Voicemail to Email and Scan to Email

Update Monday July 29, 2024 8:19AM: This issue was resolved over the weekend. All services are back up and running. 

 ITS is aware of an issue affecting Voicemail to Email and Scan to Email delivery. We are investigating and will update when more information is available. Note that regular email is not affected.

Voicemail to Email Outage

Update 6/28/24: Voicemail to email service restored. 

ITS is aware of an outage impacting Voicemail to Email. We are working to correct this. 

Emergency Maintenance of Telephone System 6PM Tonight

Update: Maintenance completed 6:30PM 6/24/24

In order to resolve an issue with the phone system, service will be suspended at 6PM. We expect the service to be down for an hour.

Moodle Community Server Outage

Update 4/29/24 10:09AM: Moodle Community Server restored.

We are aware of an outage of the Moodle Community Server. We will update the community when more information is available.

WebPrint Down

ITS is aware that the WebPrint Service is now down. Unfortunately we do not have a timeline for a fix as this is a hardware issue and we do not have a replacement.

Moodle Announcements Notifications, Scan to Email and Voicemail to Email Outage

Update 4/5/24 11:24AM: A fix has been implemented and all affected services are fully operational. There may be a delay if there is a high volume.

 We are aware of an outage affecting Moodle announcement notifications, voicemail to email and scan to email. We will update once resolved.

Voicemail System Maintenance April 2, 2024 5:30PM

Maintenance completed by 6pm 4/2/24.

ITS will be performing maintenance on the Voicemail System at 5:30PM today.

Voicemail System Outage

We became aware of a voicemail outage today and restarted the service to fix it. Voicemail is now back up and running.

Outage Affecting VPN & Logging Into Computers in Computer Labs, Classrooms, & Remotely

Update 3/25/24 10:39AM:

The outage has been resolved. Affected services are back up and running.

ITS is aware of an outage currently affecting logging into computers in computer labs, classrooms, and Remotely. This same outage is also affecting VPN access. We will send another notification when we have more information.

ITS Blog Subscription Email Outage

Update: 4/16/24 11:03AM the blog subscription service if back up and running. 

It has come to our attention that the email subscription to the blog stopped working in December. We are investigating.