Voicemail to Email

 Did you know that you can get your voicemail messages directly at your email inbox? By setting up voicemail to email, you never have to login to the voicemail system to check messages again. To setup voicemail to email now, fill out this form. 

 

IT Training Services

 Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more.  

Banner Communication Manager Could Help You!

 If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article.  

 

If this is something you would like to explore further please email its@manhattan.edu for a BCM Consultation to arrange a setup and training session. 

25Live Knowledge Base Category

Check out our 25Live Knowledge Base Category to learn more about 25Live our event scheduling solution. 

25Live Audit Trail

 Did you know that you can check on the status of your approvals in 25Live? Find out how at our knowledge article on this topic. 

Microsoft Knowledge Base Category

 Please check out our Microsoft Knowledge Base Category.

Basic Computer Troubleshooting Tips and Tricks

• A great first step is to turn the device off and back on again. 
• In most cases, someone else has already resolved your issue. Search Google describing your issue and you will most likely find a step by step guide to resolution. 
• Check the device manufacturer support page. 

Colleagues Doing Great Things

 Is there a process or tool that you or a colleague have developed or are using that works very well and might be helpful to others? Please nominate yourself or your colleague and their process/tool. A member of the ITS training team will reach out to discuss possibly documenting this in a knowledge article, training video and/or a live workshop. Please send in your nominations via this form. 

Tell ITS

Let us know how we are doing via our ITS Survey. 

Have an idea for us to implement? Let us know: its@manhattan.edu

Have an idea for a knowledge article or presentation? Let us know: its@manhattan.edu

Notice an issue? Let us know: its@manhattan.edu

Update Campus Directory

 This is your semesterly reminder to make sure that your Campus Directory entry is correct. Make sure the phone number and office location is correct. If you need an update, review these instructions.

Get on the Same Page as Your Students with the Advising Student Profile

 The Advising Student Profile allows you to view the same information as your students in the same exact format. It is a great way to get on the same page when advising students. Check out this article that explains how to access the awesome resource!

Update Desk Phone Caller ID

 This is your semesterly reminder to submit a request if you need the name on your phone caller ID to be updated. Note that the Naming convention is Last Name First Initial (ex: Musal R).

Argos Enterprise Reporting Made Easy

 Argos is an easy interface to interact with data from Banner. Note that Argos is for reporting only and not meant for data entry. You can easily download your Argos report to an excel file for offline data manipulation. Check out this article on Argos navigation to learn more.  

Subscribe to the ITS Blog

 Don't miss a beat. Stay current with all ITS news from new articles to outages. All you need to do is subscribe and you will get all new posts to your inbox. 

Service Catalog

 Did you know that all ITS services are listed at our Service Catalog? Check it out to find out about services available to you and request straight from the Service Catalog. 

ITS Knowledge Base

 Did you know that you can get answers to most of your ITS questions at our Knowledge Base? 

ITS Training Services

 Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more.  

How to Look Up Your Schedule

 Please review this article that explains how to look up your course schedule.

Semesterly Reminder About Ticket Creation Best Practices

 Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973. 

Welcome Back from ITS Important Service Reminders Fall 2025

We would like to welcome everyone back to campus and trust that everyone had a relaxing and restorative break. 

ITS Summer Updates 

Classroom Technology Training 

ITS would like to encourage you to review our  Classroom, Conference Room & Computer Lab Support Knowledge Base category to refamiliarize yourself with the classroom technology. If you are not comfortable with it after reviewing those materials, please use this form to submit a request for training. Alternatively you can email its@manhattan.edu and let us know what room you would like to receive the training in.  

 

Prioritized Support  

ITS Client Services will be providing priority support to classroom issues and network support requests from August 25 - September 19.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience. 

 

ITS Service Report link takes you to a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues. 

 

Not sure if a classroom issue has been resolved? Click here for an up to date Room Issues Report: Complete with details on current status of each room that has an issue. 

 

 

ITS STARS Update: 

A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. Any students interested in working for ITS can apply at the Campus Job Listing site. Look for positions entitled Client Services Technician and Operations Representative.  

Reminders 

Have a question? Check out our Knowledge Base first. 

 

The best way to get in touch with a Client Services representative is an email to its@manhattan.edu  

or a phone call to x7973 (718-862-7973)  

Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message 

 

Please follow these instructions to update your personal email address: 

 

How to Update Your Personal Email. 

 

Remember that IT Services will never ask you for your password. 

 

We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website. 

 

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment. 

 

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department. 

 

In lieu of loaning certain cables and remotes, Client Services has installed commonly used AV cables and adapters as well as projector remotes in all yet-to-be-renovated classrooms. Faculty requiring other specialty cables or adapters should contact Client Services for assistance purchasing this equipment as they are not stocked by Client Services. 

 

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices. 

 

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests. 

 

Client Services currently has 2 convenient locations: Jasper Hall, Ground Floor, North Side & Miguel 100. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community. 

 

Client Services Hours of Operations can be found here. 

 

Computer Lab Hours can be found here. 

 

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement. 

 

Your feedback helps us improve our service and should be sent here. 

 

Follow us on Twitter @MC_ITS and Instagram mc_ITS. 

 

Check out our Manhattan College ITS Blog. Subscribe to ITS Blog. 

 

Thanks and wishing everyone a productive semester on behalf of the ITS team!