Check out Manhattan College's First Ever ITS Chatbot Beta!

🎉 ITS would like to introduce our brand new Client Services & Operations Chatbot Beta! 🎉

For the first time ever ITS at Manhattan College will be rolling out a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by one of our STARS, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter. You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.

The Chatbot is running through Hangouts Chat and is easy to install. To install the Chatbot in your Hangouts please follow these instructions.


ITS is very excited about the deployment of the Chatbot Beta and would like to encourage you to take advantage of it! As this is a Beta version of a Chatbot we are looking for as much feedback as possible. Please fill out our CS&O Chatbot Survey and give us any feedback you may have.

Check out Manhattan College's First Ever ITS Chatbot Beta!

🎉 ITS would like to introduce our brand new Client Services & Operations Chatbot Beta! 🎉

For the first time ever ITS at Manhattan College will be rolling out a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by one of our STARS, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter. You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.

The Chatbot is running through Hangouts Chat and is easy to install. To install the Chatbot in your Hangouts please follow these instructions.


ITS is very excited about the deployment of the Chatbot Beta and would like to encourage you to take advantage of it! As this is a Beta version of a Chatbot we are looking for as much feedback as possible. Please fill out our CS&O Chatbot Survey and give us any feedback you may have.

Google Hangouts Classic Deprecation Transition to Google Hangouts Chat Today! ***ACTION REQUIRED***

Google Hangouts Classic will no Longer Work

We’re excited to share that Google will be transitioning to its newest collaboration product, Google Hangouts Chat.













Beginning June 2020, Google will officially deprecate the Google Hangouts Classic feature in Gmail. This will be replaced with the new and improved Google Hangouts Chat feature, which supports many great features aimed towards productivity such as Chat rooms, modern interface, file uploading while chatting, adding Drive files, and much more.

As a result, any group chats that happen with Google Hangouts Classic will not be shown in the new Google Chat, so be sure to use Google Hangouts Chat to keep track of your messages. We recommend viewing this article on the interoperability of Google Hangouts Chat and Hangouts Classic.

To switch from Google Hangouts Classic to Google Hangouts Chat, all you have to do is navigate to chat.google.com and start chatting there! You can also download the new mobile app for Android or iOS, as well as download the new standalone desktop app. You'll be able to access the desktop app from a prompt that will appear inside chat.google.com.

For more help with getting started with Google Hangouts Chat, please view this resource on Getting Started with Google Hangouts Chat.