Computer Lab Software Request Deadline for Spring 2019 is November 9, 2018

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Spring 2019 semester should be submitted by November 9, 2018. Requests submitted after the deadline may not be installed in the labs for the Spring 2019 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

Rooms Currently Experiencing Issue

This is just a reminder to keep an eye on this report for Rooms Currently Experiencing Issues.  Knowing ahead of time can help you mitigate how to handle your classes.

Article Highlighting Manhattan College IT's Use of Student Employees

See this article highlighting how Manhattan College ITS utilizes Student Employees.

Upcoming Client Services & Operations Conference Presentations

Gregory Quaglieni and Richard Musal will be presenting at March 27th in Providence Rhode Island at the Nercomp Regional Conference & May 10th in Miami Florida for the TeamDynamix Client Summit. Both presentations will be regarding how we got our Service Desk to be 90% Student Run.

Nercomp Prentation

TeamDynamix Presentation

Operations Team Meets New Milestone

The Operations Team has reduced the average number of days to close tickets by one day.  See details here.

Computer Lab Software Request Deadline for Spring 2018 is November 10, 2017

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Spring 2018 semester should be submitted by November 10, 2017. Requests submitted after the deadline may not be installed in the labs for the Spring 2018 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

Computer Lab Software Request Deadline for Spring 2018 is November 10, 2017

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Spring 2018 semester should be submitted by November 10, 2017. Requests submitted after the deadline may not be installed in the labs for the Spring 2018 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

New ITS Reports for Service Quality and Classroom Issues

In our continued efforts toward exceptional customer service and transparency, we have prepared the following reports.  These reports will be displayed on ITS Blog, the ITS Website, and on Inside.Manhatta.edu Quicklinks.

Rooms Currently Experiencing Issues

This report displays all rooms currently experiencing issues, with brief descriptions of issue and current status (Ticket Summary).

ITS Service Reports

This is a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.

Computer Lab Software Request Deadline for Fall 2017 is May 12, 2017

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already slated to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2017 semester should be submitted by May 12, 2017. Requests submitted after the deadline may not be installed in the labs for the Fall 2017 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

Projector Auto Sleep being Enabled on Campus

In our continued efforts toward sustainability we have decided to implement an automated sleep timer on the projectors.  To balance class interruptions, projectors will turn off after four hours of non use.  As always, we encourage you to turn off the projectors when you are done with your classes.

Standardization of Crestron Control Units

In our continued effort toward exceptional customer service, we are starting a project today that will standardize the looks of the buttons on the Crestron Control Units in classrooms across campus.  As part of this initiative we will install engraved button labels and enable the backlight to make the buttons more easily viewable.  The volume level light will also be enabled.  See pictures below:

Before

After

Computer Lab Software Request Deadline for Fall 2017 is May 12, 2017

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already slated to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2017 semester should be submitted by May 12, 2017. Requests submitted after the deadline may not be installed in the labs for the Fall 2017 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

Project to Standardize Crestron Control Units Enabling Backlight etc

We are ramping up a project to standardize the Crestron Control Units in our latest generation classrooms.  The updated layout will include:

• Standard button layout across classrooms
• Engraved Button Labels
• Backlit Button Labels
• Volume bars will light up when raising volume and turn off when lowering.

These changes will improve the client experience by making everything clear to see including actual volume level.

See before and after pictures below:

Before

After

Computer Lab Software Request Deadline for Fall 2017 is May 12, 2017

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already slated to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2017 semester should be submitted by May 12, 2017. Requests submitted after the deadline may not be installed in the labs for the Fall 2017 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

Room Checks are Electronic

You may have noticed a paper room check sign in sheet in your classroom.  In our continued efforts toward sustainability, these sheets will no longer be utilized.  All ITS Room Checks will be logged in Banner Self Service.  If you wish to review a room check report for a particular room, simply email its@manhattan.edu to request the record for a room.