WIFI Updates to Jasper Hall and Overlook Manor

Update:  WIFI updates to Jasper Hall are nearly complete.  ITS will be working in Overlook Manor

the week of 8/24 to install additional WIFI capacity.

Residents of Jasper Hall and Overlook Manor will be returning to campus later this week to find enhanced WIFI connectivity in their new home for the upcoming semester.  Significant upgrades in each building will bring faster and more reliable WIFI connectivity.  Additional coverage has also been added to Horan Hall.

Be on the lookout for more updates about JasperNet WIFI upgrades.

Client Services Prioritized Coverage August 17 - September 11

The Client Services offices will have prioritized coverage August 17 - September 11. We need to allocate resources to completing Summer projects in preparation for the Fall 2015 semester. Once the semester begins we need to allocate resources primarily to classroom and network issues. Response times for all other requests will be slower than normal.

Recap: August 21st Network Maintenance

On Friday August 21st, ITS conducted network hardware maintenance during a scheduled internet
outage window from 7am to 8am.  During this hour we successfully replaced the edge firewall, a key piece of network infrastructure, with a higher performance and hardware redundant system.  This enables more reliable internet connectivity and greater throughput while enabling us to perform maintenance with fewer network outages.

We did experience some lingering network issues until approximately 9:30 am while we tuned the new hardware to meet our specific network needs.  We have been monitoring network performance throughout the weekend and will continue to do so during the coming weeks.

Thank you for your patience while we constantly work to build a more reliable, high performance network infrastructure.

Reference:  August 21st Maintenance Notification:
http://itsblog.manhattan.edu/2015/08/internet-outage-friday-august-21-7am-to.html

Windows Screen Blanking Issue

Earlier this morning there were reports of users being unable to login to their computers.  The symptom was a blank screen.  After some investigation we tracked the issue in our Home Server system.  The issue has since been resolved.  If you are still experiencing the screen blank, please reboot your computer.  If the issue, persists, please report the issue to its@manhattan.edu or 718-862-7973.

As per our prior announcements, the Home Server system is being retired.  If you have not already done so, please transition all files on Home Server to Drive.  Click here for more information about Drive.

Internet Outage Friday August 21 7am to 8am

There will be an internet outage Friday August 21 7am to 8am while we upgrade a critical piece of network infrastructure to enhance network performance and stability. We apologize for any inconvenience this may cause.

New college calendar and 25Live room reservations system

The new campus events calendar website, powered by the 25Live room reservations system, is available now at http://manhattan.edu/calendar. All room requests should now be made through 25Live.

Website Calendar & Event Promotion

As the new 25Live room reservations system rolls out, please take a look at the new campus events calendar website at http://manhattan.edu/calendar or by clicking “College Calendar” in Quick Links.

All information in this online calendar is now coming from the 25Live system and we will be retiring the previous online calendar system, Localist. The iPhone app and user accounts associated with the old calendar will be discontinued.

The new online calendar includes features to add events to your Google calendar, receive event reminders by text message or email, and provides multiple ways to view the calendar data.

In addition to the online calendar, events from 25Live can also automatically appear on digital signage.

Training & Access

Access to 25Live is now available to all campus users via the college calendar website by  clicking on the green “Reserve a Room” button.

In person training sessions are available every Tuesday and Wednesday through September.  See the 25Live training schedule here.  No sign up is needed, just come to any scheduled session.

Additionally, see this website for written instructions on how to use 25Live.

Jasper Hall WIFI Upgrade

ITS will be upgrading WIFI coverage in Jasper Hall 8/17-8/21.  Work will be done 8:00AM-8:00PM and may be accompanied by noise and occasional WIFI disruptions in Jasper Hall.