UPDATE 3 1:14pm RESOLVED: September 7 Google Drive Issue

UPDATE 3

Google is now reporting the drive issue as completely resolved. If you are still experiencing issues it may be necessary to restart your browser.

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UPDATE 2

Google has posted a Service Disruption notification to their G Suite Status Dashboard.

Please visit the following page for updates directly from Google on the status of the disruption:
https://www.google.com/appsstatus#hl=en&v=issue&sid=4&iid=768deb9fad2a675680dbee7e8712bc41

Full G Suite Status Dashboard:
https://www.google.com/appsstatus#hl=en&v=status

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UPDATE 1

Google is aware of the issue and is working to resolve as quickly as possible.

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ITS is currently investigating reports of issues using google drive.

We are opening a ticket with google at this time. The issue appears to be within Google, not Manhattan College.

The Google Jamboard Has Arrived at Manhattan College!

Click here for more information about Google Jamboard:

https://gsuite.google.com/products/jamboard/

Click here for instructions on how to use Google Jamboard:

https://drive.google.com/open?id=1K7vAzs_22y_wq2y9OI4uPzt5WCqdqtwWLKHtYD5SDE8

JasperNet SSO Maintenance: Friday, 9/1, 9:00 - 9:30 PM

ITS will be performing system maintenance on the JasperNet Single Sign On (SSO) system starting Friday 9/1 at 9:00 PM.  The maintenance is expected to take less than 30 minutes.  After 9:00 PM and until maintenance is complete, anyone already connected to JasperNet services should be able to function normally; however, any new attempts to login to JasperNet services will not be processed until maintenance is complete.

What is affected?

The SSO authentication system (login) to all JasperNet services will be unavailable after 9:00 PM until maintenance is complete.  JasperNet services will still be online, however, any new attempts to login after 9:00 PM will not be processed until the maintenance is complete.  Services with a longer timeout, such as Google Apps and Gmail, as well as app-based services will largely be unaffected by this maintenance.


Questions or concerns should be forwarded to ITS@manhattan.edu

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Update:

Maintenance was completed around 9:15 PM.

Computer Recommendations

ITS often fields questions about which computer we would recommend for purchase:

Should I buy a Mac or a PC?     Should I buy a laptop or a desktop?  If I want to bring an older computer will it be good enough?  What features should I get on my computer?

 Attached find 2 Knowledge Base Articles which address the following:

ITS Computer Recommendations for Employees
These are the standard ITS recommended computers for college purchases.

ITS Personal PC Recommendations

Please forward these links to any interested clients.

Free install of Microsoft Office 365 for up to 5 personal devices

Are you still running a really old version of Microsoft Office on your personal device? Have you been avoiding an upgrade to avoid having to pay for it? Well now you no longer have an excuse for not upgrading.

We've worked with our Microsoft representatives to make Office 365 available to you for free on up to 5 personal devices.

The Knowledge Base Article linked to below walks you through the process of creating an account on Microsoft's portal. The entire process takes about 5 minutes. It's simple and quick. Once you've created an account, you can install Office 365 on up to 5 personal devices for free.

Free install of Microsoft Office 365 on up to 5 personal devices

Enjoy!

New ITS Service Report "Room Ticket Counts"

We have added a new report to our list.  The new report is entitled "Room Ticket Counts".  This shows number of tickets per room over various periods of time.  Here is a link to this new report.

As a reminder, here is a link to all of our Service Reports.

Here is a link to our Service Catalog.

Here is a link to our Knowledge Base.

Access Lynda.com with a New York Public Library Card

Lynda.com  is an online educational site that includes over 5,000 courses (and over 130,000 videos) in popular fields like web design, web development, IT, education/instruction, media production, and business. Experts create and deliver all courses as well as provide supplemental materials like exercise files and relevant work samples.  These courses allow anyone to achieve personal and professional goals.  Users will need to create accounts in order to track course progress, create playlists of potential coursework, and keep course notes.
This is a valuable subscription based resource that is available for free with your New York Library Card or your Westchester Library System Card to access Lynda.com.

Please note that you can only access course content through the New York Public Library's Lynda.com login page, and not by directly visiting the Lynda.com homepage.

Representatives from the NY Public Library will be on campus to distribute NYPL cards:
February 5 from 11 am-1 pm 
February 6 from 5-7pm
Location: O'Malley 5th floor entrance.
Students must bring Manhattan College Student ID's. 

If you are not available at the above mentioned times:
Please review this KBA on  Applying for a New York Public Library Card

Please review this KBA on Accessing Lynda.com with a New York Public Library Card

partially reposted from Apply for a NYPL Library Card