Sunday, April 29, 2018

End of Semester Technology Tool Kit

Need to get those final papers printed? Avoid the long lines at the library kiosk or the computer lab printers and print wirelessly using Web Print, navigate to :  https://webprint.manhattan.edu/
Web Print is a a web-based printing service that allows quick printing on campus from your own laptop to any public computer lab printer.
web print
If you are searching for a lab printer to print your papers or need to collaborate with classmates in a computer lab consider using LabSeat
Lab Seat allows you to check computer availability in real time before you leave for the lab.  This is especially useful during busier times such as finals week as you can choose where to study by how many computers are available.
Web Print and LabSeat can both be reached by typing key words: LabSeat and  Web Print into Quick Links search from the inside.manhattan.edu site.

The Glance MC App is a also a useful resource which allows clients to view a compilation of features: including Jaspernet card, School Calendar, links to LabSeat, Web Print, Campus Directory and the Quadrangle etc.
  • The Glance MC App is available in the iTunes App Store and on Google Play - simply search for “Glance MC”. For more information on this student-developed app, see the ITS Glance MC Mobile App page.

Saturday, April 28, 2018

Create a Hangouts Meet Meeting with a Dial-In Phone Number

Hangouts Meet has just added a new feature which allows you to connect to a meeting using a phone number as an alternative to the meeting code. This includes when you’re away from your computer, like if you're commuting or don't have a data connection, and you need to call into your Meetings while on the go.
This feature will automatically be selected when you select the Hangouts Meet conferencing option while creating a calendar event in Google Calendar. 
Note that this dial-in feature uses an international phone number, which allows meeting participants in other countries to join the meeting.
image depicting the dial in option in a calendar event details page
For more details review this KBA Hangouts Meet Meetings with Dial-in Phone Numbers
Partially reposted from the https://gsuiteupdates.googleblog.com/2018/04/g-suite-basic-and-business-customers-dial-into-Hangouts-Meet.html


Tuesday, April 24, 2018

Spring Cleaning—Be Green, Not Blue


As you upgrade your personal devices to the newest options, do you recycle the old equipment? Being green shouldn't make you blue. Take steps now to remove anxiety later that forgotten sensitive files on your last laptop could become a source of embarrassment or identity theft. Trying to securely delete data at the time you decommission equipment can turn into a multihour chore and a source of stress, but it doesn't need to be that way.
Make sure saved copies of your tax filings, personal photos, and other sensitive files can't be retrieved by the next person with access to your computer's drive by making the drive unreadable to anyone else. Dragging files to the trash or recycle bin doesn't remove data—it just removes the retrieval path to the file and marks that storage space available for other data to occupy sometime in the future. Your pirate treasure is still buried, but the map is missing. "Secure file deletion" functions go a step further to overwrite the data in those locations with random bits immediately.
The introduction and growth of solid state drives in consumer electronics, however, makes overwriting the data in these spaces less dependable than in the standard hard drives of the past. Today's "delete/overwrite" protection comes most reliably from full disk encryption (aka whole disk encryption), which encrypts all data on the machine—including the operating system and temporary files you weren't even aware you created. Follow the motto of a famous infomercial to "set it [full disk encryption] and forget it [the password/key]!" Even if someone removes the drive and puts it into a different machine, the encryption remains in place.
  • Plan A: Encrypt the full disk now using built-in functionality. Create a strong passphrase or password, since this becomes the decryption key! Everything will be encrypted, including the operating system, so you will have to "unlock" the encrypted drive with your personal passphrase every time you start or boot up your computer. Save the generated recovery key somewhere secure (like a password manager or printout stored in a secure office), in case you forget your password and need to access the data on that machine. Here are instructions for some of the most common built-in encryption functions: 
  • Plan B: If full disk encryption wasn't a built-in option, find a free or fee version of full disk encryption software that works with your operating system and personal capability. Check your favorite review sites or try Slant for recommendations.
    • Failsafe: Remove and destroy the drive (Geek Squad offers a three-minute tutorial on hard drive disposal). Most retail stores that accept computer donations for safe recycling will remove the drive and give it to you for secure destruction—just ask them to do that. Hold onto the drive until there's a secure shredding event at work or in your community.

partially reposted from:  https://er.educause.edu/blogs/2017/9/april-2018-spring-cleaning-be-green-not-blue

Monday, April 23, 2018

ITS Request Form Update Add Contacts

We know that sometimes when clients submit a ticket, they want colleagues updated.  We have enabled a new feature allowing contacts to be added to a ticket upon creation.  Next time you submit a ticket using the ITS Request Form, you can add contacts in the "Contact" field.


Important Notice for Some 13-inch Macbook Pros (Non Touch Bar)

Apple has found that some 13-inch Macbook Pros (Non Touch Bar) have a faulty battery that would be eligible for a free replacement.  You can check to see if you are eligible at this Apple Battery Replacement Program site.

Send a PDF version of a document or spreadsheet

Need to send a PDF version of a document or spreadsheet? Share via URL.
Here's how → http://goo.gl/TuFHSE 

Reposted from @GSuite

Monday, April 16, 2018

ITS Customer Satisfaction Survey

Please take a moment to fill out the semesterly ITS Customer Satisfaction Survey.  Please try to think only of your experience with ITS for the Spring 2018 semester. Here is a link to the customer satisfaction survey.
Thank you for your feedback.