Reminder to transition to Google Drive: one place to create, collaborate, share and keep all your stuff.

Have you transitioned from your home server storage space to Google Drive yet? After November 1st, 2016 the Home Server network drives will no longer be publically accessible. Take a few moments to walk through our Knowledge Base article for Transitioning from Home Server to Drive if you need a refresher on procedures for the transition:

Google drive is a tool available to all JasperNet users.  Google drive keeps your files safe and allows access to them from anywhere.    Drive provides JasperNet users with unlimited shared storage (shared with Drive and your Gmail account).

Drive represents a significant upgrade to your home server account by delivering unlimited storage as well as access from anywhere.  Not only is Drive accessible from any campus computer, but anywhere in the world through your JasperNet Gmail account on the web as well as on your phone or tablet through the Google Drive app.

Additionally, Google Drive Sync is available for your Mac/PC desktop to synchronize your local files with your Drive storage - giving you seamless, secure access to your files anywhere/anytime. 

With Google Drive, you’ll get access to new features. 

• Access everywhere, every device. Drive comes with desktop and mobile apps, making it much easier to upload, sync and access your stuff from any device. Get Drive for Android and iOS and you can create and edit documents, open and share files, and upload photos and videos. 
• Find your stuff faster. Look for files by keyword and Drive searches everything — even text within scanned documents or images without any text at all. Drive also comes with a simplified navigation to help you better organize your files, and there's a new grid view to help you see thumbnails at a glance. 
• Work with more apps in Drive. Google Drive is integrated with a growing number of third-party apps, so you can do things like send faxes, edit videos and create website mockups all in one place. 

Looking for more information on Drive? Our blog page for the Drive File-Storage Initiative is a good place to start:

More posts about Drive:

• 10/31/2014 - Unlimited Storage on Drive (for Apps for Education accounts)
• 02/27/2015 - YouTube Video - Drive: a more featureful file-storage solution
• 04/06/2015 - YouTube Video - Drive: Setting Up a Shared Folder
• 04/13/2015 - Drive: Accessing your Google Drive via "drive.manhattan.edu"

---

Manhattan College Resources:

• Frequently Asked Questions
• Best Practices
• Drive vs. Homeserver

Partially Reposted from the Google Drive Blog - http://googledrive.blogspot.com
Originally Posted by Scott Johnston, Group Product Manager 
http://googledrive.blogspot.com/2012/09/google-drive-is-new-home-for-all-your.html

ITS Service Catalog: Filled with Useful Resources

The ITS Service Catalog offers a variety of helpful features.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event Set Up and Support, to customized  Google email and calendar services.

Click here for the ITS Service Catalog.

Follow these instructions to track any tickets you submit to the ITS Help Desk:

The Ticket Request window takes you to a feed listing all your open tickets:



The Knowledge Base contains a library of articles focused on addressing Manhattan College specific software and hardware issues:

Moodle Community System Upgrade Thursday Oct 27, 1:30pm

Once again, this Thursday, Oct 27, at 1:30pm ITS will be updating the Moodle Community System. Downtime will be less than an hour.

Organizing your files in Drive

Saving lots of files in Google Drive is a great way to keep them safe. But as you put more and more files there, keeping things organized can be a bit of a challenge. So, here are some recent improvements that will help you more easily put things where they belong:

• When you're browsing files, the toolbar now shows a “Move” icon for files already in Drive and “Add to My Drive” for everything else.

• When previewing files, a new icon lets you add the file to any folder in “My Drive” quickly and easily.

• From search results, you can now drag and drop files into folders.

Partially reposted from the Google Drive Blog: http://googledrive.blogspot.com
Originally posted by  Lior Biran, Software Engineer, Google Drive- https://drive.googleblog.com/2016/01/organization-in-drive-should-be-easy.html

Computer Lab Software Request Deadline for the Spring 2017 Semester is 11/11/2016

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fill out the Software Request form linked to below (click the big green box that says “Request Service”):

https://manhattan.teamdynamix.com/TDClient/Requests/ServiceDet?ID=2613

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date. 

Requests for the Spring 2017 semester should be submitted by 11/11/2016. Requests submitted after the deadline may not be installed in the labs for the Spring 2017 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

RESOLVED - UPDATE 3 - 15:32 - Sporadic Network Outages Being Investigated

UPDATE 3 - 15:32
We believe the issue has been completely resolved by our upstream ISP.


UPDATE 2 - 15:22
Our ISP has identified the likely issue and is working to restore full connectivity.


UPDATE 1 - 14:43
ITS has identified the probable cause of the sporadic internet issues currently affecting campus. We believe the issue is due to a router misconfiguration upstream and on a different network.

We are working with our ISP to rectify the issue.


---
13:25
ITS is investigating reports of sporadic network outages from several offices around campus.

We will continue to update the community as we are able to determine the cause and resolution. 

Moodle Community System Upgrade Thursday 1:30pm

This Thursday at 1:30pm ITS will be updating the Moodle Community System.
We expect less than an hour of downtime and apologize for any inconvenience this may cause.