Monday, January 29, 2024

COMPLETED: Upcoming Network Maintenance: 02/03 & 02/10 - 6:00AM to 10:00AM

Update 02/10: Maintenance for 02/10 has been completed successfully

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Update 02/03 8:16 AM: Maintenance for 02/03 has been completed successfully

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In order to improve network reliability and stability throughout campus, ITS will be conducting upgrades on network equipment on Saturday, February 3rd and 10th from 6:00 AM to 10:00 AM. These upgrades will cause local outages in certain areas on campus. This network maintenance will affect both wired and wireless networks.

The upgrade schedule is as follows:

Feb 3rd (02/03): Lee, Horan, Leo + GPAC, RLC, Kelly, Physical Plant, Higgins

Feb 10th (02/10): DLS, Memorial, Library, Miguel, Draddy, Jasper, Chyrsostom, Hayden + Broadway Garage, Thomas + Smith


Please note that during this time wired and wireless networks in these buildings will be temporarily unavailable. To minimize disruptions, each building will be taken down one at a time. The downtime for each building is expected to last between 20 minutes and 1 hour, depending on the extent of updates required for each specific building.


We apologize for any inconvenience this may cause. If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973

Spring 2024 Client Service Prioritized Support January 16 - February 2

 ITS Client Services will be providing priority support to classroom issues and network support requests from January 16 - February 2.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.


Thursday, January 25, 2024

RESOLVED -- Network Outage: Draddy Gymnasium and Alumni Hall 2024-01-25

UPDATE: We have resolved this issue as of 4:00PM.

We are currently investigating a network incident impacting network availability in both Draddy Gymnasium and Alumni Hall. JasperNet wireless network availability is not impacted. We will post updates as we have them.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.


Wednesday, January 24, 2024

Subscribe to the ITS Blog

Don't miss a beat. Stay current with all ITS news from new articles to outages. All you need to do is subscribe and you will get all new posts to your inbox.

Monday, January 22, 2024

ITS Training Services

 Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more. 

Spring 2024 Client Service Prioritized Support January 16 - February 2

 ITS Client Services will be providing priority support to classroom issues and network support requests from January 16 - February 2.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.


Tell ITS!

 #TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.


You can use the Feedback option to let us know how you think we're doing.  


  • Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that information more widely! Your input and ideas are important to us and could be beneficial to all of Manhattan College!

  • Have a good experience? Let us know!

  • Have a bad experience?  Let us know what went wrong so we can correct it for the future. 

  • Have an idea to improve technology at the college?  We want to know about it. 

  • Make sure to give us your name so we can give you credit if the idea is implemented.

If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.


Tell ITS icon


Thursday, January 18, 2024

Telephone Support Now ITS

The telephone system is now supported by ITS. You can request support via phone@manhattan.edu or by filling out this form

Wednesday, January 17, 2024

Tech Tips Keyboard Shortcuts

 Keyboard shortcuts are a great way to save time in your daily work. Please review this article on keyboard shortcuts.

Tuesday, January 16, 2024

Welcome Back from ITS Important Service Reminders Spring 2023

 We would like to welcome everyone back to campus and trust that everyone had a relaxing and restorative break.

ITS Summer Updates

Classroom Technology Training

ITS would like to encourage you to review our  Classroom, Conference Room & Computer Lab Support Knowledge Base category to refamiliarize yourself with the classroom technology. If you are not comfortable with it after reviewing those materials, please use this form to submit a request for training. Alternatively you can email its@manhattan.edu and let us know what room you would like to receive the training in. 


Prioritized Support 

ITS Client Services will be providing priority support to classroom issues and network support requests from January 16 - February 2.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.


ITS Service Report link takes you to a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.


Not sure if a classroom issue has been resolved? Click here for an up to date Room Issues Report: Complete with details on current status of each room that has an issue.



ITS STARS Update:

A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. Any students interested in working for ITS can apply at the Campus Job Listing site. Look for positions entitled Client Services Technician and Operations Representative. 

Reminders

Have a question? Check out our Knowledge Base first.


The best way to get in touch with a Client Services representative is an email to its@manhattan.edu 

or a phone call to x7973 (718-862-7973) 

Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message


Please follow these instructions to update your personal email address:


How to Update Your Personal Email.


Remember that IT Services will never ask you for your password.


We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website.


Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.


Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.


In lieu of loaning certain cables and remotes, Client Services has installed commonly used AV cables and adapters as well as projector remotes in all yet-to-be-renovated classrooms. Faculty requiring other specialty cables or adapters should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.


The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.


Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.


Client Services currently has 2 convenient locations: Jasper Hall, Ground Floor, North Side & RLC 103C. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.


Client Services Hours of Operations can be found here.


Computer Lab Hours can be found here.


Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement.


Your feedback helps us improve our service and should be sent to: Tell ITS


Follow us on Twitter @MC_ITS and Instagram mc_ITS.


Check out our Manhattan College ITS Blog. Subscribe to ITS Blog.


Thanks and wishing everyone a productive semester on behalf of the ITS team!


Spring 2024 Client Service Prioritized Support January 16 - February 2

ITS Client Services will be providing priority support to classroom issues and network support requests from January 16 - February 2.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.


If You Use Microsoft Outlook to Access Gmail Action Required

 All those who utilize Microsoft Outlook to access their Manhattan College emails must transition to the new login method prior to June 1, 2024. Please review these instructions and reach out to its@manhattan.edu if further assistance is needed.

Friday, January 12, 2024

New Year, Same Old Employment Phishing Campaigns

Happy New Year but let's not wish any good wishes to the phishers.

This morning 2,802 recipients received a phishing email that looked similar to the following.

Tuesday, January 9, 2024

Tech Tip Data Retention with Google Drive Shared Drives

The best practice with saving files that are important to the institution or department, is to store these documents in a Google Drive Shared Drive. Learn more about Shared Drives.

Monday, January 8, 2024

Security Equipment Maintenance - 1/10 - 6AM-7AM

ITS will be performing maintenance on some of our security equipment on Wednesday, January 10th from 6AM 7AM. This maintenance will affect software access to many machines across the campus, select banner users, and certain Manhattan College internal services. 

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Spring 2024 Client Service Prioritized Support January 16 - February 2

ITS Client Services will be providing priority support to classroom issues and network support requests from January 16 - February 2.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.


Classroom Training This Week!

All Faculty are encouraged to take advantage of Classroom Training that is offered the week of January 8th to re-familiarize yourself with the technology in your classrooms. To schedule training, simply email its@manhattan.edu or fill out this form with your availability the week of January 8th as well as which classrooms you will be teaching in. We will assign one of our trainers to meet with you to review the technology. If you prefer, here are the knowledge articles for the classroom technology that you can review at your own pace. It is recommended that you check out your classroom prior to your first class to ensure that you are comfortable with its operation. If you are unavailable the week of January 8th we can meet you at another time. Just keep in mind that once the semester starts, accessing classrooms becomes more difficult since classes are in session.

Wednesday, January 3, 2024

COMPLETED: Upcoming Network Maintenance: Kelly Commons - 01/04/24, 6:30 PM - 7:00 PM

Update 8:40 PM: The maintenance has been completed.

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ITS will be performing essential maintenance on the networking equipment in Kelly Commons tomorrow Jan 4th, from 6:30 PM to 7:00 PM. Durring this time, internet connectivity in Kelly will temporarily be disrupted. We appreciate your understanding and cooperation durring this brief maintenance window. 


We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Classroom Training Week of January 8th

All Faculty are encouraged to take advantage of Classroom Training that is offered the week of January 8th to re-familiarize yourself with the technology in your classrooms. To schedule training, simply email its@manhattan.edu or fill out this form with your availability the week of January 8th as well as which classrooms you will be teaching in. We will assign one of our trainers to meet with you to review the technology. If you prefer, here are the knowledge articles for the classroom technology that you can review at your own pace. It is recommended that you check out your classroom prior to your first class to ensure that you are comfortable with its operation. If you are unavailable the week of January 8th we can meet you at another time. Just keep in mind that once the semester starts, accessing classrooms becomes more difficult since classes are in session.