Monday, November 30, 2020

Your Feedback Is Needed!

As the college has transitioned to entirely remote learning, please take this 4-5 minute survey to tell us about your experience with classroom technology and help us learn more about where, when, why and how you are using it.

Tuesday, November 24, 2020

COMPLETE 24-November-2020 7:50pm - EMERGENCY MAINTENANCE - Banner systems - 24-November-2020 @7pm

Complete: 24-November-2020 @7:50pm

All maintenance has been completed and systems are functioning normally. 


ITS will be conducting emergency maintenance of the Banner Database at 7pm tonight 24-November-2020. 

All Banner related systems will be inaccessible for approximately 3 hours including:
Banner 9
Banner Self-Service (SSB
Banner Faculty Attendance Trackin
Banner Workflow
Degreeworks (New Dashboard)
Degreeworks (Old Dashboard)
Transit (Registrar)
Controller (Registrar)
Banner Document Management
Enterprise Reporting (Argos)
Communication Management

Authentication services, Email, Moodle, and Remotely will not be affected. 

Please check here for further updates. 

Sunday, November 22, 2020

ITS Client Services Coverage for November 25, 2020 - January 18, 2021 - Online Only


  • All physical Client Services office locations will be closed for the duration.  All support will be remote.  Onsite support will be provided as appropriate and must be arranged with advanced notice.  
  • As per usual, please request assistance via email at or by calling 718-862-7973. 
  • We are striving to maintain our normal staffing coverage remotely. As per usual, coverage is reliant on student availability.
  • Please also keep an eye on our blog posts and announcements as the situation may change.  We will update the blog to communicate any changes to operational status. 

Tuesday, November 17, 2020

Campus Network Outage

Update 11/17/20 @ 10:22AM: Network issue is resolved.  Investigating cause.

ITS is investigating a campus network outage.  Extent of the outage is being investigated as well as the cause.  We will update this post when more information is available.  Cloud based services are currently unaffected.

RESOLVED: Moodle Outage

Update: As of 1:00AM 11/17/20 Moodle is back up and functional.  If you are still experiencing issues, please submit a ticket to ITS.

12:35 AM: ITS is currently investigating an issue with Moodle.  Currently no one is able to access Moodle.  We will update you when we have more information.

Sunday, November 15, 2020

Beware of Fraudulent Text Messages

UPDATE: Most cell phone carriers offer a service to help stop spam and fraudulent text messages. Forward the contents of the spam text message and send it to SPAM (7726). You will receive a response from your cell phone carrier once they receive the text message. iPhone users are able to report blue-bubble iMessage texts by clicking the "Report Junk" link that is shown when an unknown person sends you a message. You can find more details about reporting spam text messages at this link.

ITS has learned of several external schemes that start with a text message to a user's cell phone indicating that they are eligible for a $1200 stimulus payment.  The text messages typically provide a fraudulent website that attempts to solicit personal information which may include Social Security Number, banking information, or other personal information which can be used later by the attacker.

Sample Message:
"You have a pending direct deposit of $1,200 from COVID-19 TREAS FUND. Further action is required to accept this payment into your account. Continue here to accept this payment"

If you receive a similar message, simply delete it.  While it is unlikely that you will be contacted via text message regarding potential stimulus packages, we suggest validating similar message with state or federal government authorities rather than replying o the message.

Note: There is no indication that these fraudulent messages are related to Manhattan College.

Friday, November 13, 2020

Post-Thanksgiving Network Upgrades - 12/2-12/8

Update: This maintenance has been completed. 


In order to improve network reliability throughout campus, ITS will be conducting some upgrades on network equipment that services the campus. This maintenance will occur after Thanksgiving between December 2nd to December 8th, which will cause roaming localized network outages. This network maintenance will affect both wired and wireless networks. The schedule may be subject to change. Please revisit this page for an up to date schedule. Upgrade schedule is as follows:

Wednesday, December 2nd

  • 7am-8am: Jasper 
  • 8am-9am: Overlook
  • 9am-11am: Lee

Thursday, December 3rd
  • 6am-8am: Horan

Friday, December 4th
  • 6am-6:30am: Kelly Commons 
  • 6:30am-7:30am: Draddy, Alumni

Saturday, December 5th
  • 9am-10am: RLC 
  • 10am-11am: Leo, GPAC, Higgins
  • 11am-1pm: DLS, Memorial, Miguel, Chrysostom
  • 1pm-2pm: Hayden, Phys. Plant, Garage

Monday, December 7th
  • 6am-7am: Thomas, Smith

Tuesday, December 8th
  • 6am-7am: Library

Quick, Free, & Easy Way To E-Sign Documents!

 Adobe Sign is a great resource if you need to electronically sign a document. It is fast, free, and easy! 

For directions on how to access and use Adobe sign please reference this link.

Tuesday, November 10, 2020

COMPLETED: Lee/Horan Hall - Brief Network Outage - 11/30 - 10am

UPDATE: As of 11am on 11/30/2020, this maintenance has been completed.


UPDATE: This maintenance has been postponed until after the Thanksgiving holiday break. The maintenance will now be conducted on Monday, November 30, 2020 at 10am.


Physical Plant will be conducting a generator test in Lee Hall and Horan Hall on Wednesday, November 25th. The generator test will commence in Horan Hall first at 9am, followed by Lee Hall at 10am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Lee and Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at We apologize for this inconvenience.

COMPLETE: Planned Wireless Maintenance - 12/1 - 6AM - 7:15AM

COMPLETE: The network maintenance on the wireless network across campus has been completed successfully as of 645AM.


ITS will be conducting network maintenance on the wireless networks across campus. This scheduled maintenance will be conducted on Tuesday, December 1st from 6AM - 7:15AM.

In order to improve the wireless network reliability, there will be scheduled network maintenance in order to upgrade the firmware on the wireless management server. This scheduled network maintenance will affect only wireless connectivity. Wired connectivity will not be affected.

We apologize for the inconvenience that this may cause. If you have any questions, please contact ITS at extension x-7973 or via email at

Monday, November 9, 2020

Miguel Hall Maintenance -11/11 - 6AM-7AM

Update: This maintenance has been completed as of 6:53AM

ITS will be conducting maintenance in Miguel Hall on Wednesday, November 11th from 6am to 7am. This maintenance may cause outages in both wired and wireless services. 

This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout Miguel Hall. 

If you have any questions, please contact ITS at or at extension x-7973. We apologize for any inconvenience that this may cause. 

Wednesday, November 4, 2020

Google Workspace Update: You Can Now Change Your Background In Google Meet!

You spoke and Google listened! 

Google has added a feature that now allows you to modify your background when in a Google Meet call. 

For instruction on how to use this feature, please reference this link

Tuesday, November 3, 2020

Computer Lab Software Request Deadline for Spring 2021 is December 11, 2020

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Spring 2021 semester should be submitted by December 11th, 2020. Requests submitted after the deadline may not be installed in the labs for the Spring 2021 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images and software across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.