Thursday, December 19, 2019

PROTECT Your Account - Holiday Break Safeguards

ITS will NOT be performing updates over the Holiday break.  

ITS will NOT ASK for you to update your password or other personal information.

ITS will NOT DISABLE your account over the break if you do not respond to an email.

Two laptops, suspicious man on one fishing the personal data from the other

As we approach the Christmas Holiday break, ITS would like to remind campus users that we will NOT be performing updates and will NOT ASK for information from you.  Phishing attacks are on the rise and we are taking steps to prevent these attacks from affecting Manhattan College.

If you receive an email or other communication requesting personal information or asking you to update your password - DO NOT RESPOND.  These messages should be reported to ITS or the sending office for validation.

Below are some additional resources that were previously provided to the campus community:

Holiday Scams and Malware Campaigns

Phishing Infographics

Half of all Phishing Sites Now Have the Padlock

Wednesday, December 18, 2019

Leo Hall 4th Floor Power Maintenance

There will be scheduled maintenance to the power circuits servicing the fourth floor of Leo Hall between 12/19/2019 and 12/22/2019 by Pavarini.

This maintenance should not affect the network in the building, however, there is a small possibility the wired and wireless networks on the fourth floor of Leo Hall might be affected. Other floors in the building will not be affected. This maintenance will also not affect any other building on campus.

As this is happening during part of the winter break, ITS will be monitoring the maintenance remotely and will keep in touch with Pavarini for the duration of the maintenance period.

If you have any questions, please contact ITS at or by calling 718-862-7973.

Tuesday, December 10, 2019

Happy Holidays from ITS!

Image result for happy holidays
ITS would like to wish everyone a happy and safe holidays as the Fall 2019 semester comes to an end! Over the break, we will be hard at work to improve and maintain campus technology.

Be sure to keep an eye out for future blog posts in January about upcoming improvements in technology as well as helpful tips and tricks!

Monday, December 9, 2019

Glance MC App - Now with Push Notifications

Manhattan College will soon be Beta Testing its new Push Notification Service / Channel via the Glance MC mobile app. To take advantage of this, you should have the most recent version of the Glance MC app: 1.4.7 on your IOS or 1.4.10 on your Android mobile device.

A push notification is a short message that pops up on a mobile device. App publishers can send them at any time; users don’t have to be in the app or using their devices to receive them. Push Notifications are typically used for delivering brief, time-bound content (a single swipe is all it takes to wipe a notification from existence). Push notifications are an opt-in service (for IOS), and must be enabled if you'd like to receive them. Android, on the other hand, automatically opts-in users to receive push notifications, with an option to manually opt-out.

A sample Glance MC Push Notification

To Opt-In to Push Notifications:
  1. Download the Glance MC app from Google Play or the iOS App Store, if you haven't already done so. Either Click OK, or Don't Allow when prompted with the message requesting permission to send notifications
  2. Be sure you have enabled push notifications for your device as follows:
    1. Apple Device: Click your device “Settings”. Scroll down and choose Glance (or Glance MC). Click "Notifications" and turn on "Allow Notifications"
    2. Android Device: Click your device “Settings”. Click "Applications". Choose Glance (or Glance MC) and under "App Settings", allow Notifications.
The Glance MC app is available in the iTunes App Store and on Google Play. For more on using the Glance MC app, please see the Glance MC Knowledge Base Article.

Since inception in Fall 2016, approx 4900 users have downloaded and logged into the app with its bundled Digital JasperCard. 3300 users have accessed the Digital JasperCard this semester. Other highly used features include the Course Schedule, Favorites, Search (Employee Directory and QuickLinks), and To-Do List. Look for a revamp of the app this Spring Semester!

Sunday, December 8, 2019

Create a Google Calendar Event Right from Gmail!

Did you know that in Gmail, you have the ability to create a Google Calendar event right from an email?

All you need to do to get started is simply select the three vertical dots button
at the top of an email, and select Create Event.
select the three vertical dots button. also know as the option or more button

select the create event button in the menu that appears after selecting the three vertical dots button in gmail

To learn more about this and other helpful features, please visit this article on The Suite Life: 3 quick tricks to help you stay on top of your schedule.

Avoid Online Scams this Holiday Season!

The holidays are a time of large online spending. Approximately 60% of people in the U.S.A. prefer to buy their holiday gifts online. [1] Because so much of spending during the holiday season is done online, malicious people take the opportunity to scam and steal. That is why it is important to maintain a safe and cautious approach while online shopping.

santa shopping online

Let's identify the different types of scams that you should keep an eye out for:

Fake online shops

As the retail rush ramps up, fake online stores pop up to prey on our desire for a bargain. Sometimes, these sites will be poorly designed, but the scammers are betting that, in the festive rush, enough people will be too distracted to be able to tell the difference between these sites and legitimate “pop-up” shops. When shopping on sites such as Amazon, be sure to check who the seller is. Not all items on Amazon are sold by Amazon. Some sellers may be third party or individual sellers, so be sure to check their reputation if the item is not sold by Amazon.
Tip: Look for online reviews and think about phoning the contact number. If there isn’t one, this could be a warning sign.

Charity phishing

Scammers know that many people feel charitable at this time of year and so they target your good will. They may send emails from a bogus charity or ones that purport to come from a legitimate charity but contain a link to a scam site.
Tip: If you want to give to good causes during the holidays, go through the charity in question’s own site.

Fake delivery emails

In the run-up to the holidays, many people have dozens of packages arriving and often lose track of what they’ve ordered. Scammers know this and send out emails that purport to come from legitimate courier companies. These ask recipients to click on a link. When they do, they download malware or are taken to a scam site.
Tip: Check the sender’s address to ensure it is a legitimate company and go to the company’s own website to track orders.

Wish list scams

Wish lists are a way for people to post what gifts they want online. However, these are often easy for anyone to view and, for a fraudster, can be a goldmine. Such lists often contain personal information and this makes the list owner vulnerable to identity theft. Cyber-criminals can also use items on the list for targeted phishing scams.
Tip: Ensure the privacy settings on any online lists are set to high.

E-voucher scams

These are often shared on social media or email and claim to offer free vouchers from well-known brands. Potential victims are told that, to claim a voucher, all they need to do is click on a link. This can take them to a fake site where they will be asked for their details.
Tip: Look out for poor grammar and, if in any doubt, check the voucher by emailing the shop.

Social media scams

Scammers use social media to tempt people with irresistibly good deals on goods such as electronics and jewelry. The social networks are also a place where links to phishing sites and malware can be widely shared. Scammers may even be “friends” of real friends of yours who say yes to every connection request.
Tip: The best defense here is not to click on links that look even remotely suspicious.

[1] Christmas Spending Statistics

Partially reposted from Six Scams to Look Out for this Christmas

Thursday, December 5, 2019

Your Feedback is Needed!

As another semester comes to an end we need your help! We are evaluating how certain services and products benefit the Manhattan College community or could bring value to a particular classroom/computer lab. Please help us by completing the following surveys. Each one will only take 5 minutes or less and your feedback is valued.

Web Print (powered by PaperCut) is a web-based printing service that allows quick printing on campus from your own laptop to any public computer lab printer without the need to install any software. ITS has taken the initiative to implement Web Print in the following computer labs:

DLS - 309, 314
LEO - 102
OMAL - 1FL, 206, 410, 506, Kiosk
RLC - 102, 103, 104, 105, 107, 208

Please take this 2-3 minute survey to tell us about your experience with Web Print and help us learn more about how we can improve this service.

Google Jamboard is a digital whiteboard that can be used by students, professors and staff. It has a range of features from digital whiteboard to remote collaboration to video conferencing and more. ITS introduced them on campus during Summer of 2017 and they are currently located in:

O'Malley - 401
Leo Student Study Space- (4 Jamboards available for use)
Leo Center for Academic Success

Please take this 4-5 minute survey to tell us about your experience with Google Jamboard and help us learn more about where, when, why and how you are using it.

Smart classrooms are defined as rooms that have the latest technology standard in place.

Please take this 4-5 minute survey to tell us about your experience with classroom technology and help us learn more about where, when, why and how you are using it.

Customer satisfaction is very important to us. We value your feedback and would like to hear about your overall experience with ITS.

Please take this 1-2 minute survey to tell us about your experience with ITS for the Fall 2019 semester.

Tuesday, December 3, 2019

Easily Access Your Drive Files in Google Chrome!

Starting December 16th, a new feature called Drive File Suggestions in Google Chrome will allow you to search for your Google Drive files directly from the Chrome URL bar, instead of through Google Drive. Currently, this functionality is limited to files that users have previously opened in Chrome.

This feature will be enabled by default so once it is December 16th, you can simply restart your browsers and you will be able to search for any Drive files that you have access to, including ones that haven’t previously opened in Chrome.

If you leave Drive file suggestions in Chrome enabled, users who are signed in and opted in Chrome sync will see Drive suggestions in the Chrome URL bar for their synced account. For more information about what sync settings users can manage and how they’re managed, as well as how to enable or disable Chrome Sync, see this article on Turning sync on or off in Chrome.

Partially reposted from Drive file suggestions in Google Chrome will be generally available beginning in December

Phishing Scam Currently Circulating

ITS is investigating a phishing scam that is currently circulating.  If you receive the message, please mark it as SPAM and do not click any links.  If you did click on any links in the message, please notify immediately and follow these instructions to clean your account.

Below are the contents of the message:
Date: Tue, Dec 3, 2019 at 9:47 AM
Subject: We Disable your JasperNET

If уоu оwn the аccоunt, уоu cаn гequeѕt аcceѕѕ tо it аgаin. уоuг аccоunt
will be гeаctivаted if уоu ѕign in belоw within 2 dауѕ <>
Yоu'll lоѕe аcceѕѕ tо аll оf уоuг dаtа аnd cоntent like уоuг emаilѕ аnd
emаil fоldeгѕ if уоu dо nоt гeаctivаte.