Sunday, April 29, 2018

End of Semester Technology Tool Kit

Need to get those final papers printed? Avoid the long lines at the library kiosk or the computer lab printers and print wirelessly using Web Print, navigate to :
Web Print is a a web-based printing service that allows quick printing on campus from your own laptop to any public computer lab printer.
web print
If you are searching for a lab printer to print your papers or need to collaborate with classmates in a computer lab consider using LabSeat
Lab Seat allows you to check computer availability in real time before you leave for the lab.  This is especially useful during busier times such as finals week as you can choose where to study by how many computers are available.
Web Print and LabSeat can both be reached by typing key words: LabSeat and  Web Print into Quick Links search from the site.

The Glance MC App is a also a useful resource which allows clients to view a compilation of features: including Jaspernet card, School Calendar, links to LabSeat, Web Print, Campus Directory and the Quadrangle etc.
  • The Glance MC App is available in the iTunes App Store and on Google Play - simply search for “Glance MC”. For more information on this student-developed app, see the ITS Glance MC Mobile App page.

Saturday, April 28, 2018

Create a Hangouts Meet Meeting with a Dial-In Phone Number

Hangouts Meet has just added a new feature which allows you to connect to a meeting using a phone number as an alternative to the meeting code. This includes when you’re away from your computer, like if you're commuting or don't have a data connection, and you need to call into your Meetings while on the go.
This feature will automatically be selected when you select the Hangouts Meet conferencing option while creating a calendar event in Google Calendar. 
Note that this dial-in feature uses an international phone number, which allows meeting participants in other countries to join the meeting.
image depicting the dial in option in a calendar event details page
For more details review this KBA Hangouts Meet Meetings with Dial-in Phone Numbers
Partially reposted from the

Tuesday, April 24, 2018

Spring Cleaning—Be Green, Not Blue

As you upgrade your personal devices to the newest options, do you recycle the old equipment? Being green shouldn't make you blue. Take steps now to remove anxiety later that forgotten sensitive files on your last laptop could become a source of embarrassment or identity theft. Trying to securely delete data at the time you decommission equipment can turn into a multihour chore and a source of stress, but it doesn't need to be that way.
Make sure saved copies of your tax filings, personal photos, and other sensitive files can't be retrieved by the next person with access to your computer's drive by making the drive unreadable to anyone else. Dragging files to the trash or recycle bin doesn't remove data—it just removes the retrieval path to the file and marks that storage space available for other data to occupy sometime in the future. Your pirate treasure is still buried, but the map is missing. "Secure file deletion" functions go a step further to overwrite the data in those locations with random bits immediately.
The introduction and growth of solid state drives in consumer electronics, however, makes overwriting the data in these spaces less dependable than in the standard hard drives of the past. Today's "delete/overwrite" protection comes most reliably from full disk encryption (aka whole disk encryption), which encrypts all data on the machine—including the operating system and temporary files you weren't even aware you created. Follow the motto of a famous infomercial to "set it [full disk encryption] and forget it [the password/key]!" Even if someone removes the drive and puts it into a different machine, the encryption remains in place.
  • Plan A: Encrypt the full disk now using built-in functionality. Create a strong passphrase or password, since this becomes the decryption key! Everything will be encrypted, including the operating system, so you will have to "unlock" the encrypted drive with your personal passphrase every time you start or boot up your computer. Save the generated recovery key somewhere secure (like a password manager or printout stored in a secure office), in case you forget your password and need to access the data on that machine. Here are instructions for some of the most common built-in encryption functions: 
  • Plan B: If full disk encryption wasn't a built-in option, find a free or fee version of full disk encryption software that works with your operating system and personal capability. Check your favorite review sites or try Slant for recommendations.
    • Failsafe: Remove and destroy the drive (Geek Squad offers a three-minute tutorial on hard drive disposal). Most retail stores that accept computer donations for safe recycling will remove the drive and give it to you for secure destruction—just ask them to do that. Hold onto the drive until there's a secure shredding event at work or in your community.

partially reposted from:

Monday, April 23, 2018

ITS Request Form Update Add Contacts

We know that sometimes when clients submit a ticket, they want colleagues updated.  We have enabled a new feature allowing contacts to be added to a ticket upon creation.  Next time you submit a ticket using the ITS Request Form, you can add contacts in the "Contact" field.

Important Notice for Some 13-inch Macbook Pros (Non Touch Bar)

Apple has found that some 13-inch Macbook Pros (Non Touch Bar) have a faulty battery that would be eligible for a free replacement.  You can check to see if you are eligible at this Apple Battery Replacement Program site.

Send a PDF version of a document or spreadsheet

Need to send a PDF version of a document or spreadsheet? Share via URL.
Here's how → 

Reposted from @GSuite

Monday, April 16, 2018

ITS Customer Satisfaction Survey

Please take a moment to fill out the semesterly ITS Customer Satisfaction Survey.  Please try to think only of your experience with ITS for the Spring 2018 semester. Here is a link to the customer satisfaction survey.
Thank you for your feedback.

Friday, April 13, 2018

Jamboard Training for Students in O'Malley Library: April 18

ITS is presenting a Jamboard Training Session on the following date during Community Period: 
  • Wednesday, April 18th from noon to 1:00 pm
Location:  O’Malley Library Jamboard Room #401

The following topics will be covered:
  • Explain what a Jamboard is and its features 
  • Overview of the system of ownership and collaborators
  • Using the Tool Set
  • Pushing a Jam to the Jamboard
  • Ending a Jamboard session
We will be able to address any Jamboard Related questions you may have.

Thursday, April 12, 2018

COMPLETE: Horan Hall - Brief Network Outage 4/13 at 10am

Physical Plant will be conducting a generator test in Horan Hall today, April 13th at approximately 10:00am. 

There will be two brief outages, one while switching to generator power, the other while switching back to main power.

This will not affect the rest of campus.

Wednesday, April 11, 2018

Best Practices to Improve Video Conferences

ITS has created resources aimed at improving Video Conference experiences:
Review attached video and Knowledge Base Articles which outline Tips and Techniques to use for better video conferences:
Troubleshooting Video Conferences
Best Practices for Video Conferences

partially reposted from:  A Video Conference Call in Real Life:

Monday, April 9, 2018

Planned Network Maintenance May 28th - June 1st

UPDATE: This maintenance was successfully completed by this morning, Friday, June 1st by 8am.

ITS will be conducting planned network maintenance during the last week of May, May 28-June 1, which will cause some localized network outages. 

In order to improve network reliability and security throughout campus, ITS will be conducting some upgrades on network equipment that services the campus. This network maintenance will affect both the wired and wireless networks. The maintenance schedule will be as follows:

Monday, May 28th
  • 7am-8am: De La Salle (DLS) and Memorial Halls
Tuesday, May 29th
  • 7am-8am: All Dorm Halls (Chrysostom, Overlook Manor, Jasper, Lee, Horan)
Wednesday, May 30th
  • 7am-8am: Draddy/Alumni Hall, Hayden, Physical Plant, Thomas, O'Malley Library
Thursday, May 31st
  • 7am-8am: Leo/Mahan, Miguel Halls
Friday, June 1st
  • 7am-8am: Kelly Commons and Research and Learning Center

We apologize for any inconvenience this may cause. If you have any questions, please contact ITS at or at extension x-7973

Wednesday, April 4, 2018

New Ticketing Report Tickets Opened Yearly

This report displays number of tickets opened by year.

Screenshot of report showing tickets opened by year.

To see all of our ticketing reports, please click here.

Jamboard Training for Students in O'Malley Library

ITS is presenting a Jamboard Training Session on the following dates during Community Period: 
  • Wednesday, April 11th from noon to 1:00 pm
  • Wednesday, April 18th from noon to 1:00 pm
Location:  O’Malley Library Jamboard Room #401

The following topics will be covered:
  • Explain what a Jamboard is and its features 
  • Overview of the system of ownership and collaborators
  • Using the Tool Set
  • Pushing a Jam to the Jamboard
  • Ending a Jamboard session
We will be able to address any Jamboard Related questions you may have.

An ITS student worker will be presenting the training.

Tuesday, April 3, 2018

Internet Connectivity Issues - ITS Investigating

ITS has identified a network issue affecting some traffic to/from the Internet.  We have determined that sites such as (and related services), Netflix, and YouTube are AVAILABLE, however, some other websites and services are experiencing a disruption.

We have temporarily resolved the issue by switching to our backup Internet Service Provider, however, we will be working to permanently resolve the issue.

Updates will be posted on

Wireless Printing Using Web Print

Click here to get to the Web Print landing page which has resources for using this new feature.

ISP Maintenance 4/5 4am-6am

We have received notification from our primary Internet Service Provider stating that maintenance will be conducted on some network equipment to improve security, stability, and capacity.

This maintenance will be on April 5th, from 4am until 6am. Our backup Internet Service Provider should take over as soon as our primary provider goes down. Users should see little Internet or connectivity issues during this time, however, there maybe some cases of speed degradation during the maintenance window. 

We apologize for this inconvenience. If you have any questions, please contact ITS at or at extensions x-7973.