Tuesday, November 24, 2020

COMPLETE 24-November-2020 7:50pm - EMERGENCY MAINTENANCE - Banner systems - 24-November-2020 @7pm

Complete: 24-November-2020 @7:50pm

All maintenance has been completed and systems are functioning normally. 


-------

ITS will be conducting emergency maintenance of the Banner Database at 7pm tonight 24-November-2020. 


All Banner related systems will be inaccessible for approximately 3 hours including:
Banner 9
Banner Self-Service (SSB
Banner Faculty Attendance Trackin
Banner Workflow
Degreeworks (New Dashboard)
Degreeworks (Old Dashboard)
Scribe
Transit (Registrar)
Controller (Registrar)
Banner Document Management
Enterprise Reporting (Argos)
Communication Management


Authentication services, Email, Moodle, and Remotely will not be affected. 

Please check here for further updates. 

Sunday, November 22, 2020

ITS Client Services Coverage for November 25, 2020 - January 18, 2021 - Online Only

 

  • All physical Client Services office locations will be closed for the duration.  All support will be remote.  Onsite support will be provided as appropriate and must be arranged with advanced notice.  
  • As per usual, please request assistance via email at its@manhattan.edu or by calling 718-862-7973. 
  • We are striving to maintain our normal staffing coverage remotely. As per usual, coverage is reliant on student availability.
  • Please also keep an eye on our blog posts and announcements as the situation may change.  We will update the blog to communicate any changes to operational status. 


Tuesday, November 17, 2020

Campus Network Outage

Update 11/17/20 @ 10:22AM: Network issue is resolved.  Investigating cause.

ITS is investigating a campus network outage.  Extent of the outage is being investigated as well as the cause.  We will update this post when more information is available.  Cloud based services are currently unaffected.

RESOLVED: Moodle Outage

Update: As of 1:00AM 11/17/20 Moodle is back up and functional.  If you are still experiencing issues, please submit a ticket to ITS.

12:35 AM: ITS is currently investigating an issue with Moodle.  Currently no one is able to access Moodle.  We will update you when we have more information.

Sunday, November 15, 2020

Beware of Fraudulent Text Messages

UPDATE: Most cell phone carriers offer a service to help stop spam and fraudulent text messages. Forward the contents of the spam text message and send it to SPAM (7726). You will receive a response from your cell phone carrier once they receive the text message. iPhone users are able to report blue-bubble iMessage texts by clicking the "Report Junk" link that is shown when an unknown person sends you a message. You can find more details about reporting spam text messages at this link.
_____________________________________________________________________________________

ITS has learned of several external schemes that start with a text message to a user's cell phone indicating that they are eligible for a $1200 stimulus payment.  The text messages typically provide a fraudulent website that attempts to solicit personal information which may include Social Security Number, banking information, or other personal information which can be used later by the attacker.

Sample Message:
"You have a pending direct deposit of $1,200 from COVID-19 TREAS FUND. Further action is required to accept this payment into your account. Continue here to accept this payment"


If you receive a similar message, simply delete it.  While it is unlikely that you will be contacted via text message regarding potential stimulus packages, we suggest validating similar message with state or federal government authorities rather than replying o the message.

Note: There is no indication that these fraudulent messages are related to Manhattan College.

Friday, November 13, 2020

Post-Thanksgiving Network Upgrades - 12/2-12/8


In order to improve network reliability throughout campus, ITS will be conducting some upgrades on network equipment that services the campus. This maintenance will occur after Thanksgiving between December 2nd to December 8th, which will cause roaming localized network outages. This network maintenance will affect both wired and wireless networks. The schedule may be subject to change. Please revisit this page for an up to date schedule. Upgrade schedule is as follows:


Wednesday, December 2nd

  • 7am-8am: Jasper 
  • 8am-9am: Overlook
  • 9am-11am: Lee

Thursday, December 3rd
  • 6am-8am: Horan

Friday, December 4th
  • 6am-6:30am: Kelly Commons 
  • 6:30am-7:30am: Draddy, Alumni

Saturday, December 5th
  • 9am-10am: RLC 
  • 10am-11am: Leo, GPAC, Higgins
  • 11am-12pm: DLS
  • 12pm-1pm: Memorial
  • 1pm-2pm: Miguel
  • 2pm-3pm: Hayden, Phys. Plant, Garage

Monday, December 7th
  • 6am-7am: Thomas 

Tuesday, December 8th
  • 6am-7am: Library

Quick, Free, & Easy Way To E-Sign Documents!

 Adobe Sign is a great resource if you need to electronically sign a document. It is fast, free, and easy! 


For directions on how to access and use Adobe sign please reference this link.

Tuesday, November 10, 2020

MOVED: Lee/Horan Hall - Brief Network Outage - 11/30 - 10am

UPDATE: This maintenance has been postponed until after the Thanksgiving holiday break. The maintenance will now be conducted on Monday, November 30, 2020 at 10am.

____________________________

Physical Plant will be conducting a generator test in Lee Hall and Horan Hall on Wednesday, November 25th. The generator test will commence in Horan Hall first at 9am, followed by Lee Hall at 10am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Lee and Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Planned Wireless Maintenance - 12/1 - 6AM - 7:15AM

 ITS will be conducting network maintenance on the wireless networks across campus. This scheduled maintenance will be conducted on Tuesday, December 1st from 6AM - 7:15AM.

In order to improve the wireless network reliability, there will be scheduled network maintenance in order to upgrade the firmware on the wireless management server. This scheduled network maintenance will affect only wireless connectivity. Wired connectivity will not be affected.

We apologize for the inconvenience that this may cause. If you have any questions, please contact ITS at extension x-7973 or via email at its@manhattan.edu.

Monday, November 9, 2020

Miguel Hall Maintenance -11/11 - 6AM-7AM

Update: This maintenance has been completed as of 6:53AM


ITS will be conducting maintenance in Miguel Hall on Wednesday, November 11th from 6am to 7am. This maintenance may cause outages in both wired and wireless services. 


This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout Miguel Hall. 


If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause. 

Wednesday, November 4, 2020

Google Workspace Update: You Can Now Change Your Background In Google Meet!

You spoke and Google listened! 

Google has added a feature that now allows you to modify your background when in a Google Meet call. 

For instruction on how to use this feature, please reference this link

Tuesday, November 3, 2020

Computer Lab Software Request Deadline for Spring 2021 is December 11, 2020

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Spring 2021 semester should be submitted by December 11th, 2020. Requests submitted after the deadline may not be installed in the labs for the Spring 2021 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images and software across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Friday, October 23, 2020

5 Steps to Protecting Your Digital Home

Now that devices like digital door locks, refrigerators and smart assistants have become prevalent in American homes, hackers have a new way to target devices to hack. 

The National Cybersecurity Alliance has written the above poster to shed light on ways to combat this. Extra measures like those listed below are good ways to put an extra blocker on the two primary places of hacker access into our lives.

  • Secure Wi-Fi 

  • Dual-Authentication Logins (Like Duo!)

  • Constantly checking for software updates from our hardware and software makers is also crucial since the updates are usually made in direct response to potential vulnerabilities. 

  • Limiting the information being posted on social media regarding your location will impede a hacker’s ability to pinpoint your home to begin hacking

Fore more information and tips on protecting your devices and yourself please check out this digital poster. 

Special thanks to Lisa Juncaj for passing this poster along! 

Thursday, October 22, 2020

Google Workspace New Dynamic Emails Feature

 Google Workspace Update

This update makes it easier to manage access requests to Google Drive files by sending dynamic emails. Dynamic emails allow you to respond to the request without leaving Gmail. 


When someone requests access to a Google Drive file, you’ll receive an email with the access request. The email lets you review the request, choose the access level and grant access directly from the email. It will work for Gmail on the web, on Android devices and on Apple devices.


For more information about this update, please check out this link.

Wednesday, October 21, 2020

COMPLETE: Horan Hall - Brief Network Outage - 10/21 at 8am

UPDATE: As of 925am on 10/21/2020, the generator test in Horan Hall is now complete.

______________________________________________________________________________________________________

Physical Plant will be conducting a generator test in Horan Hall on Wednesday, October 21st

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Tuesday, October 20, 2020

Turn It In Experiencing Issues

Currently the website, turnitin.com, is experiencing a power failure. This means that you may not be able to access or upload anything to the website. 

Please use this link to monitor the status of turnitin.com

Tell ITS!

 #TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

  • Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 

  • Have a good experience? Let us know! 

  • Have a bad experience?  Let us know what went wrong so we can correct it for the future.  

  • Have an idea to improve tech at the college?  We want to know about it.  

  • Make sure to give us your name so we can give you credit if the idea is implemented.


If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one below, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Monday, October 19, 2020

GSuite is now Google Workplace

 GSuite has now been rebranded to Google Workplace. This means that you might be seeing Google Workplace in future communications from ITS and Google. 

Other than the name change, there should be no disturbances to your @manhattan.edu account or the features you receive through it. 

For more information on this change, please reference this article

Miguel Hall Maintenance -10/30 - 6AM-7AM

Update: This maintenance has been completed as of 6:43AM

ITS will be conducting maintenance in Miguel Hall on Friday, October 30th from 6am to 7am. This maintenance may cause outages in both wired and wireless services. 


This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout Miguel Hall. 


If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause.

Friday, October 16, 2020

Miguel Hall Maintenance -10/19 - 6:30AM-7:30AM

Update: This maintenance has been completed as of 7:40AM.

 ITS will be conducting maintenance in Miguel Hall on Monday, October 19th from 6:30am to 7:30am. This maintenance may cause outages in both wired and wireless services. 


This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout Miguel Hall. 

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause.

COMPLETE: Lee/Horan Hall - Brief Network Outage - 10/19 at 9am

UPDATE: As of 1138AM, on 10/19/2020, the generator test has been completed.

______________________________________________________________________________________________________

Physical Plant will be conducting a generator test in Lee Hall and Horan Hall on Monday, October 19th. The generator test will commence in Lee Hall first at 9am, followed by Horan Hall at 1030am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Lee and Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Wednesday, October 14, 2020

COMPLETE - Planned Network Maintenance - 10/17 @ 6AM

UPDATE: As of 620am, this maintenance is complete.


ITS will be performing maintenance on our primary router on Saturday, October 17 from 6am - 7am. This maintenance will be to increase our BGP Peering Cache to avoid any potential issues in the future.

This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout the campus. 

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause.

Tuesday, October 13, 2020

Miguel Hall Maintenance - 7am - 8am

Update: This Maintenance has been completed as of 7:40AM.

ITS will be conducting maintenance in Miguel Hall on Thursday, October 15 from 7am to 8am. This maintenance may cause outages in both wired and wireless services. 

This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout the campus. 

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause.

Friday, October 9, 2020

Important Reminder: Update VIA App

ITS is aware that some clients are experiencing issues when using the Kramer screencasting program. We will begin to update the Kramer Systems soon and ask that you do the following:


We are asking that you check to make sure that your App on your device is fully up to date. When you open the app up and it prompts you to update to the latest version, please do so. This will help to mitigate potential issues during usage. 



Google Licensing Issue Some Accounts Cannot Record or Livestream


Update 10/19/20:

ITS leadership is following up with Google as licenses were presented to us as having the same functionality.  According to this link, licenses are not the same.  Employees are assigned the "Full-domain license" and students and non person accounts are assigned the "Partial-domain license".  While we are inquiring with Google about this discrepancy, the assignment of licenses will not change.  This means that unless Google adjusts their licensing terms, only employees will be able to record and livestream going forward.  If a club or student needs to record or livestream, an employee must make the calendar invite.  As long as an employee makes the event, it will be able to be recorded and livestreamed.  We apologize for any confusion.  Please remember that the enhanced features provided to us during the beginning of the pandemic, were free during a limited time.  Once this time expired we need to pay for these licenses.

Original Post:

As you may be aware, Google provided us with free enhanced features, including recording and live-streaming, to our account through September 30th due to COVID-19.  We recently upgraded our Google Licenses to continue these enhanced services and this change was applied today. We are getting reports that some accounts can no longer Record or Livestream. We have to follow up with Google to determine the root cause. Once we have it sorted out, we will update here. We apologize for any inconvenience and ask for your patience as we get to the bottom if this.

Wednesday, October 7, 2020

Microsoft Office 365 Outage

Update:  All seems back up as of 6:34PM

 ITS is aware of a Microsoft Office 365 Outage.  Microsoft is aware of the issue and working to resolve it.  You can always check the status of Office 365 here: https://status.office365.com/

We will continue to monitor the situation and update this blog post when service is fully restored.

Google Meet Attendance Feature Temporarily Paused

If there is a need for an attendance report while Google works out the kinks, employees can submit a request for an attendance report using this service.

Original Post 10/7/20:

 At this time, Google has announced that they have paused the Attendance Report feature temporarily. This means that you will not be receiving an email after your Meet has ended with the attendees and their attendance information right now. 

Please make sure to check the ITS blog and announcements frequently, as we will post an another announcement when the feature resumes. 

For more information about this feature and the pause, please reference this link.


Friday, October 2, 2020

Transitioning to Remotely

In order to provide a better experience for remote learning and computing, ITS is transitioning away from Apporto and switching to the Manhattan College Remotely Platform. You can access Remotely by going to https://remotely.manhattan.edu, and logging in with your Manhattan College Credentials. More information about logging into Remotely can be found in this Knowledge Base article. 

On Remotely, you can access any computer lab and software that you would by visiting a computer lab in person. For a list of what software is available and where, please refer to this Knowledge Base article.

Users will be able to log in to Apporto until 4:30PM Monday, October 5th, 2020 in order to move any saved files off of Apporto. Files can be backed up using Google Drive. After this time, users will no longer be able to log in to Apporto and any files saved there will be lost. Please note that during this time, software on Apporto will not work. 

If you have any questions, please contact ITS at its@manhattan.edu.

Friday, September 25, 2020

The Instagram Bug That Could Make You Vulnerable To Hackers

Saving a single image to a mobile device can allow a cyber attacker to access your location data, contacts, files stored on the device and camera. Check Point's head of security, the world’s leading cyber security provider, describes the process as the attacker sending an image to the target's email, text message or any other communication platform. The picture is then saved to the target's mobile device and once saved the target opens Instagram it gives the attacker full access to the users phone and data.

To protect yourself from this type of invasion of privacy you should regularly:


  • Update the apps and operating systems on your mobile device.

  • Pay attention to the kinds of approvals and permissions you are giving to app developers. You should always read the fine print before approving permissions. 


For more information, please check out this article

 


Thursday, September 24, 2020

RESOLVED: Google Services Partially Offline

Update 9:30PM:  As of approximately 9:25PM, Google services appear to be back online.  

As of approximately 9:15PM EDT, a number of Google services are offline - including Meet and Gmail.  ITS will provide updates as more information becomes available.

Autocad License Issue

UPDATE: The issue causing AutoCAD, as well as Maple, to not be licensed on in-person and Remotely computers has been resolved. If you experience further issues, please contact its@manhattan.edu.


We are aware of an issue with the Autocad license and have reached out to support.

Resolved: Free Windows Missing

Update: As of 1:51PM on Monday September 28th, the Free Windows download for students is available at our On the Hub web store again.

 We are aware that the option for Free Microsoft Windows is missing from our On the Hub web store.  We have reached out to On the Hub support for more details.

Tuesday, September 22, 2020

Google Meet Livestreaming Capabilities

If you would like to livestream a Google Meet using your @manhattan.edu email address please review this link in regards to the live streaming capabilities of your Manhattan College gmail account. 

Thursday, September 17, 2020

ITS Client Services is CLOSED on Tuesday, 9/22/20 from 12:00 noon - 4:00 pm

To allow our students to attend the Virtual Career Fair on Tuesday, 9/22/20, all ITS Client Services Offices will be closed from 12:00 noon - 4:00 pm..  We want to empower our students to succeed in their careers.

During this time, we will only address classroom issues; we will not schedule any appointments on this day and time.  

As always, please contact ITS Client Services with any issues you may have, by calling 718-862-7973 or by emailing its@manhattan.edu.   



Share Your Feedback With Google!

As Google continues to introduce new features for its products, ITS would like to encourage you to share your feedback with Google. This is a great opportunity to share your thoughts with Google on the products that you are regularly using! 

These products could include but are not limited too: Gmail, Meet, Chat, Docs, Sheets, Slides, Forms, etc,.  

If you are interested in sharing your feedback on the Google products that you use, please use this link to learn how.

Please note that Manhattan College is not a part of this process and has no control or part of the outcome of your feedback. 


Wednesday, September 16, 2020

Daily Symptom Tracker - Issue Reported

Update:

Issue has been resolved at 8:22AM.  There was an issue syncing the user list.   The sync issue is now resolved.


ITS is investigating an issue with the Daily Symptom Tracker that is preventing users from getting a new pass for today.  Error Message: “You’ve already completed...”


We will provide an update when a resolution is in place.

Friday, September 11, 2020

Maintenance in RLC and Smith Auditorium - 7am -8am

Update: This maintenance has been completed as of 7:12 am. 


ITS will be conducting maintenance in RLC and Smith Auditorium on Monday, September 14th from 7 am to 8 am. This maintenance may cause outages in both wired and wireless services. 

In order to improve network reliability and updated security throughout campus, ITS will be conducting some mandatory upgrades on network equipment that services the campus. This network maintenance will affect both wired and wireless networks. 


We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at 178-862-7973 or via email at its@manhattan.edu.

Thursday, September 10, 2020

25live Virtual Event Location Error Workaround

ITS is aware of an issue that some people are encountering when trying to schedule virtual events in 25live. Collegenet has advised us that they are aware of this bug and to use 25live Pro to select “Virtual Event” as your location when scheduling.


Please reference this article on how to access 25live Pro. 


Thursday, September 3, 2020

RESOLVED: Network Outage in RLC

RESOLVED: As of 4:15, the network has been restored to RLC. We apologize for this inconvenience.

_____________________________________________________________________________________

ITS is aware of a network outage affecting the Research and Learning Center. We are currently investigating this issue and will update the community as soon as we can.

Tuesday, September 1, 2020

RESOLVED: Network Outage Lee Hall

RESOLVED: As of 11:44pm, this issue has been resolved. _____________________________________________________________________________________

ITS is aware of a network outage affecting Lee Hall.

We are currently troubleshooting this issue and will update the community with an update as soon as we have additional information.

We apologize for the inconvenience. 

Monday, August 31, 2020

Fall 2020 Flexible Learning Technology Training Sessions

ITS will be offering more training on the Flexible Learning technology that has been installed in the classrooms on campus beginning this week. These training’s will occur through the month of September. They are by appointment only.


  1. Tuesday Morning: Virtual Q&A Session from 8am-10am 

    1. This remote session will be hosted by a member of ITS. During the session you can sign up for 15 minutes at a time to meet with someone from the technology training team. You can expect to have classroom technology questions answered during the session. Sign up here.

  2. Thursday Evening: Virtual Q&A Session 5pm-7pm

    1. This remote session will be hosted by a member of ITS. During the session you can sign up for 15 minutes at a time to meet with someone from the technology training team. You can expect to have any classroom technology questions answered during the session. Sign up here.


  1. Wednesday Afternoon: Flexible Learning Classroom Demonstration MGL 202 3pm-4:30pm

    1. This in-person session offers a demonstration of how to use the technology that has been installed in the classrooms by a member of ITS. You can sign up for a session here



*If you have any scheduling issues (time slot unavailable, etc) or questions please e-mail sleavey01@manhattan.edu directly for help* 


Padlet Service Restored

padlet logo
 A disruption in the Padlet service has been restored as of approximately 10AM today.  

If you are still experiencing an issue with the Padlet service or license, please logout and re-login.




 ITS Client Services will be providing priority support to classroom and network support requests from Monday, August 31 - Friday, September 11, 2020.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Friday, August 28, 2020

Summer Technology Upgrades to Support Teaching and Learning

This summer ITS has been working round the clock, like many others, to prepare the campus for the start of the Fall 2020 semester! Below are some things that ITS has accomplished during the summer of 2020:


  • Installations of  technology used for flexible learning. 

    • Classrooms around campus have been outfitted with an IPEVO Document Camera, Speakermic and, in some cases, a webcam. This will help to facilitate flexible learning in our classrooms on campus. 

    • Instructions for how to uses these devices has also been placed in all classrooms

    • We will continue to provide training and Q&A sessions on how to use the new technology in the classrooms. Be on the lookout for an announcement from ITS via the MC Announcements and our ITS blog, itsblog.manhattan.edu

  • The implementation of “Remotely”

    • “Remotely” is a Remote Desktop Protocol (RDP) application. It allows you to remotely logon to  computers in the labs on campus and access their programs remotely. This will allow for remote students to participate in computer lab classes without having to be on campus. 

    • For instructions on how to access remotely please use this link

  • Computer Labs Updated For Covid Capacity

    • All computer labs on campus have been set up to reflect open computers as well as  computers that should not be used. Computers that should not be used will display a message of “Chair to remain vacant”.  The vacant stations are powering the aforementioned Remotely app.


  •  DLS 314 computer lab received an upgrade of new monitors and computers. 


  • HAY 100 received a brand new laser projector

  • Wifi Additions 

    • Campus wide tests were conducted of the Wifi and additional wifi was installed in needed rooms



ITS would like to wish everyone a happy and healthy start of their semester! 


Thursday, August 27, 2020

Students and Faculty can now access campus software Remotely

Access to campus computer labs and software is now available to students studying Remotely.  A new service of the same name has been implemented over the summer in response to restrictions presented by COVID-19.  
Windows applications stacked

To accommodate social distancing requirements, every other seat in campus classrooms and computer labs has been left vacant - reducing classroom capacity by at least half.  In computer labs with fixed seating, this meant that every other computer could not be used and would sit idle.  Seeing an opportunity, ITS worked to implement a solution that could use the computing power of the unused workstations to provide students studying remotely access to the same experience as those students sitting in the room.

To access campus computer labs Remotely, locate the following icon in Quicklinks or search for "Remotely":

Remotely Quicklinks Icon

The main page for Remotely contains a list of rooms available for remote access as well as instructions for accessing these resources.  All you need is a web browser!




Tuesday, August 25, 2020

ITS PRIORITIZED SUPPORT AUGUST 31 - SEPTEMBER 11, 2020

 ITS Client Services will be providing priority support to classroom and network support requests from Monday, August 31 - Friday, September 11, 2020.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Monday, August 24, 2020

Flexible Learning Classroom Demo Video

If you were unable to attend the Flexible Classroom Learning Demo this summer then please check out this ITS created video reviewing the use of the new technology installed in the classrooms.

This video gives you a description of the technology that has been added to the classrooms as well as a brief demonstration of how to use them. Please note: as of 8/24 this video needs some minor editing final touches but can still be used as a resource to help prepare for the return of the classes. 


ITS encourages you to watch the video to familiarize yourself with the technology prior to the start of classes. 


ITS is still offering training for the week of 8/24 on Wednesday and Thursday and you can sign up here


COMPLETED: Moodle Scheduled Maintenance on Wednesday 8/26/2020 6:30AM-8:30AM

UPDATE: As of 6:55AM Wednesday 8/26/2020, the Moodle scheduled maintenance have been completed. Moodle is now AVAILABLE


Previous: The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 6:30AM on Wednesday 8/26/2020 to implement important system updates. We anticipate that the maintenance will be completed between 6:30AM - 8:30AM during which time the Moodle system will be UNAVAILABLE.

Wednesday, August 19, 2020

Horan Hall - Brief Network Outage - 8/20 2pm

 Physical Plant will be conducting a generator test in Horan Hall on Thursday, August 20th at approximately 2pm.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Friday, August 14, 2020

Messages from mcs.manhattan.edu Sent Unintentionally

 If you receive a message from Admin User mcs.manhattan.edu these are legitimate emails that were unintentionally sent to the community.  A sample is shown below:

Image of sample email that reads: " Admin User (via mcs.manhattan.edu) <noreply@mcs.manhattan.edu> 3:03 AM (8 hours ago) to me  Hi richard, A number of students in Google Summer Collaboration Challenge 2018 have not accessed the course recently."

The email is safe.

Wednesday, August 5, 2020

August 2020 Flexible Learning Classroom Demo: Sign Up Link Fixed!

ITS is aware that a link was broken in yesterdays announcement to sign up for the Flexible Learning Classroom Demo's. The link has been fixed and we encourage you to try and sign up again if you previously had an issue.

Tuesday, August 4, 2020

ITS Client Services Return to Campus Guidelines

With ITS Client Services returning to campus, we have implemented some procedures that will
strictly enforce social distancing in the offices.   In order to provide the safest environment possible
for Client Services team members and clients, we have implemented the following guidelines:

  • Walk-ins to any Client Services office are strictly prohibited.
  • We will continue to default to remote support whenever possible.
  • In person sessions will be limited to (PPE must be worn by all parties):
    • Appointments determined not to be solvable remotely
    • Event Setups
    • Classroom issues
    • Training Sessions that can not be provided remotely (ex: Classroom technology training)
  • In person appointments must be limited to 15 minutes to limit exposure
    • This means that personal device support may not always be feasible since the client is expected to stay with the device.
  • Office doors will be locked.  Clients with appointments will need to knock for entry at their specified appointment time.

Monday, August 3, 2020

August 2020 Flexible Learning Classroom Demo: UPDATES/Sign Up

In order to accommodate as many faculty as possible before the beginning of the semester, ITS has adjusted the number of faculty per session for the August 2020 Flexible Classroom Demo. Please review the below information for updates on the training: 


  1. We have expanded the number of participants in each training from 3 up to the maximum covid amount allowed in the classroom (between 14 and 17 depending on the room). If you were unable to sign up for a session previously because it was booked, you may want to go back and double check to see if your time slot is now available.

  2. With the increase of attendees, we will no longer have the opportunity to test the tech during the training. If you would like to test out the tech, other classrooms have been reserved for faculty to go to after their training to try it out on their own.

    1. This will not be supported by the members of IT present for the training. If faculty run into an issue while testing out their tech on their own, they will need to submit a ticket to ITS and they will get back to you as soon as possible. 


The training being offered in August will follow a workshop model with limited time for questions at the end of the demonstration. Any other questions can be followed up with after the training. 



The Dates:


  1. August 17th- August 20th (Monday to Thursday)

  2. August 24th, 26th, and 27th (Monday, Wednesday, and Thursday)


During the session you will be able to see a demonstration of the technologies that will be provided in the classrooms for flexible learning purposes as well as the opportunity and space to test it out on your own. These technologies include an IPEVO Document Camera and a Google speakermic. These sessions will be by appointment only on a first come, first serve basis, but the capacity has been increased to allow for more faculty to sign up at a time (14-17 people depending on the room). 


We are encouraging members of the community who use their own devices during teaching to bring them and test them out with the tech independently, after the training. A set of rooms have been reserved for faculty to use after their workshop. This allows you to see how the technology will work with your device before classes begin. Should you choose to bring your own device please make sure that you have downloaded the free software that accompanies the Document Camera: IPEVO Visualizer Software. We recommend that you select the Windows 7 and above download option. 


Sign Up For A Session


Please use this link to schedule your time. Please make sure to bring a mask. If you do not have one please let us know so we can provide one for you. If you have any conflicts or questions please reach out to sleavey01@manhattan.edu


We look forward to meeting with you soon!