Thursday, September 24, 2020

Autocad License Issue

UPDATE: The issue causing AutoCAD, as well as Maple, to not be licensed on in-person and Remotely computers has been resolved. If you experience further issues, please contact its@manhattan.edu.


We are aware of an issue with the Autocad license and have reached out to support.

Free Windows Missing

 We are aware that the option for Free Microsoft Windows is missing from our On the Hub web store.  We have reached out to On the Hub support for more details.

Tuesday, September 22, 2020

Google Meet Livestreaming Capabilities

If you would like to livestream a Google Meet using your @manhattan.edu email address please review this link in regards to the live streaming capabilities of your Manhattan College gmail account. 

Thursday, September 17, 2020

ITS Client Services is CLOSED on Tuesday, 9/22/20 from 12:00 noon - 4:00 pm

To allow our students to attend the Virtual Career Fair on Tuesday, 9/22/20, all ITS Client Services Offices will be closed from 12:00 noon - 4:00 pm..  We want to empower our students to succeed in their careers.

During this time, we will only address classroom issues; we will not schedule any appointments on this day and time.  

As always, please contact ITS Client Services with any issues you may have, by calling 718-862-7973 or by emailing its@manhattan.edu.   



Share Your Feedback With Google!

As Google continues to introduce new features for its products, ITS would like to encourage you to share your feedback with Google. This is a great opportunity to share your thoughts with Google on the products that you are regularly using! 

These products could include but are not limited too: Gmail, Meet, Chat, Docs, Sheets, Slides, Forms, etc,.  

If you are interested in sharing your feedback on the Google products that you use, please use this link to learn how.

Please note that Manhattan College is not a part of this process and has no control or part of the outcome of your feedback. 


Wednesday, September 16, 2020

Daily Symptom Tracker - Issue Reported

Update:

Issue has been resolved at 8:22AM.  There was an issue syncing the user list.   The sync issue is now resolved.


ITS is investigating an issue with the Daily Symptom Tracker that is preventing users from getting a new pass for today.  Error Message: “You’ve already completed...”


We will provide an update when a resolution is in place.

Friday, September 11, 2020

Maintenance in RLC and Smith Auditorium - 7am -8am

Update: This maintenance has been completed as of 7:12 am. 


ITS will be conducting maintenance in RLC and Smith Auditorium on Monday, September 14th from 7 am to 8 am. This maintenance may cause outages in both wired and wireless services. 

In order to improve network reliability and updated security throughout campus, ITS will be conducting some mandatory upgrades on network equipment that services the campus. This network maintenance will affect both wired and wireless networks. 


We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at 178-862-7973 or via email at its@manhattan.edu.

Thursday, September 10, 2020

25live Virtual Event Location Error Workaround

ITS is aware of an issue that some people are encountering when trying to schedule virtual events in 25live. Collegenet has advised us that they are aware of this bug and to use 25live Pro to select “Virtual Event” as your location when scheduling.


Please reference this article on how to access 25live Pro. 


Thursday, September 3, 2020

RESOLVED: Network Outage in RLC

RESOLVED: As of 4:15, the network has been restored to RLC. We apologize for this inconvenience.

_____________________________________________________________________________________

ITS is aware of a network outage affecting the Research and Learning Center. We are currently investigating this issue and will update the community as soon as we can.

Tuesday, September 1, 2020

RESOLVED: Network Outage Lee Hall

RESOLVED: As of 11:44pm, this issue has been resolved. _____________________________________________________________________________________

ITS is aware of a network outage affecting Lee Hall.

We are currently troubleshooting this issue and will update the community with an update as soon as we have additional information.

We apologize for the inconvenience. 

Monday, August 31, 2020

Fall 2020 Flexible Learning Technology Training Sessions

ITS will be offering more training on the Flexible Learning technology that has been installed in the classrooms on campus beginning this week. These training’s will occur through the month of September. They are by appointment only.


  1. Tuesday Morning: Virtual Q&A Session from 8am-10am 

    1. This remote session will be hosted by a member of ITS. During the session you can sign up for 15 minutes at a time to meet with someone from the technology training team. You can expect to have classroom technology questions answered during the session. Sign up here.

  2. Thursday Evening: Virtual Q&A Session 5pm-7pm

    1. This remote session will be hosted by a member of ITS. During the session you can sign up for 15 minutes at a time to meet with someone from the technology training team. You can expect to have any classroom technology questions answered during the session. Sign up here.


  1. Wednesday Afternoon: Flexible Learning Classroom Demonstration MGL 202 3pm-4:30pm

    1. This in-person session offers a demonstration of how to use the technology that has been installed in the classrooms by a member of ITS. You can sign up for a session here



*If you have any scheduling issues (time slot unavailable, etc) or questions please e-mail sleavey01@manhattan.edu directly for help* 


Padlet Service Restored

padlet logo
 A disruption in the Padlet service has been restored as of approximately 10AM today.  

If you are still experiencing an issue with the Padlet service or license, please logout and re-login.




 ITS Client Services will be providing priority support to classroom and network support requests from Monday, August 31 - Friday, September 11, 2020.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Friday, August 28, 2020

Summer Technology Upgrades to Support Teaching and Learning

This summer ITS has been working round the clock, like many others, to prepare the campus for the start of the Fall 2020 semester! Below are some things that ITS has accomplished during the summer of 2020:


  • Installations of  technology used for flexible learning. 

    • Classrooms around campus have been outfitted with an IPEVO Document Camera, Speakermic and, in some cases, a webcam. This will help to facilitate flexible learning in our classrooms on campus. 

    • Instructions for how to uses these devices has also been placed in all classrooms

    • We will continue to provide training and Q&A sessions on how to use the new technology in the classrooms. Be on the lookout for an announcement from ITS via the MC Announcements and our ITS blog, itsblog.manhattan.edu

  • The implementation of “Remotely”

    • “Remotely” is a Remote Desktop Protocol (RDP) application. It allows you to remotely logon to  computers in the labs on campus and access their programs remotely. This will allow for remote students to participate in computer lab classes without having to be on campus. 

    • For instructions on how to access remotely please use this link

  • Computer Labs Updated For Covid Capacity

    • All computer labs on campus have been set up to reflect open computers as well as  computers that should not be used. Computers that should not be used will display a message of “Chair to remain vacant”.  The vacant stations are powering the aforementioned Remotely app.


  •  DLS 314 computer lab received an upgrade of new monitors and computers. 


  • HAY 100 received a brand new laser projector

  • Wifi Additions 

    • Campus wide tests were conducted of the Wifi and additional wifi was installed in needed rooms



ITS would like to wish everyone a happy and healthy start of their semester! 


Thursday, August 27, 2020

Students and Faculty can now access campus software Remotely

Access to campus computer labs and software is now available to students studying Remotely.  A new service of the same name has been implemented over the summer in response to restrictions presented by COVID-19.  
Windows applications stacked

To accommodate social distancing requirements, every other seat in campus classrooms and computer labs has been left vacant - reducing classroom capacity by at least half.  In computer labs with fixed seating, this meant that every other computer could not be used and would sit idle.  Seeing an opportunity, ITS worked to implement a solution that could use the computing power of the unused workstations to provide students studying remotely access to the same experience as those students sitting in the room.

To access campus computer labs Remotely, locate the following icon in Quicklinks or search for "Remotely":

Remotely Quicklinks Icon

The main page for Remotely contains a list of rooms available for remote access as well as instructions for accessing these resources.  All you need is a web browser!




Tuesday, August 25, 2020

ITS PRIORITIZED SUPPORT AUGUST 31 - SEPTEMBER 11, 2020

 ITS Client Services will be providing priority support to classroom and network support requests from Monday, August 31 - Friday, September 11, 2020.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Monday, August 24, 2020

Flexible Learning Classroom Demo Video

If you were unable to attend the Flexible Classroom Learning Demo this summer then please check out this ITS created video reviewing the use of the new technology installed in the classrooms.

This video gives you a description of the technology that has been added to the classrooms as well as a brief demonstration of how to use them. Please note: as of 8/24 this video needs some minor editing final touches but can still be used as a resource to help prepare for the return of the classes. 


ITS encourages you to watch the video to familiarize yourself with the technology prior to the start of classes. 


ITS is still offering training for the week of 8/24 on Wednesday and Thursday and you can sign up here


COMPLETED: Moodle Scheduled Maintenance on Wednesday 8/26/2020 6:30AM-8:30AM

UPDATE: As of 6:55AM Wednesday 8/26/2020, the Moodle scheduled maintenance have been completed. Moodle is now AVAILABLE


Previous: The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 6:30AM on Wednesday 8/26/2020 to implement important system updates. We anticipate that the maintenance will be completed between 6:30AM - 8:30AM during which time the Moodle system will be UNAVAILABLE.

Wednesday, August 19, 2020

Horan Hall - Brief Network Outage - 8/20 2pm

 Physical Plant will be conducting a generator test in Horan Hall on Thursday, August 20th at approximately 2pm.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Friday, August 14, 2020

Messages from mcs.manhattan.edu Sent Unintentionally

 If you receive a message from Admin User mcs.manhattan.edu these are legitimate emails that were unintentionally sent to the community.  A sample is shown below:

Image of sample email that reads: " Admin User (via mcs.manhattan.edu) <noreply@mcs.manhattan.edu> 3:03 AM (8 hours ago) to me  Hi richard, A number of students in Google Summer Collaboration Challenge 2018 have not accessed the course recently."

The email is safe.

Wednesday, August 5, 2020

August 2020 Flexible Learning Classroom Demo: Sign Up Link Fixed!

ITS is aware that a link was broken in yesterdays announcement to sign up for the Flexible Learning Classroom Demo's. The link has been fixed and we encourage you to try and sign up again if you previously had an issue.

Tuesday, August 4, 2020

ITS Client Services Return to Campus Guidelines

With ITS Client Services returning to campus, we have implemented some procedures that will
strictly enforce social distancing in the offices.   In order to provide the safest environment possible
for Client Services team members and clients, we have implemented the following guidelines:

  • Walk-ins to any Client Services office are strictly prohibited.
  • We will continue to default to remote support whenever possible.
  • In person sessions will be limited to (PPE must be worn by all parties):
    • Appointments determined not to be solvable remotely
    • Event Setups
    • Classroom issues
    • Training Sessions that can not be provided remotely (ex: Classroom technology training)
  • In person appointments must be limited to 15 minutes to limit exposure
    • This means that personal device support may not always be feasible since the client is expected to stay with the device.
  • Office doors will be locked.  Clients with appointments will need to knock for entry at their specified appointment time.

Monday, August 3, 2020

August 2020 Flexible Learning Classroom Demo: UPDATES/Sign Up

In order to accommodate as many faculty as possible before the beginning of the semester, ITS has adjusted the number of faculty per session for the August 2020 Flexible Classroom Demo. Please review the below information for updates on the training: 


  1. We have expanded the number of participants in each training from 3 up to the maximum covid amount allowed in the classroom (between 14 and 17 depending on the room). If you were unable to sign up for a session previously because it was booked, you may want to go back and double check to see if your time slot is now available.

  2. With the increase of attendees, we will no longer have the opportunity to test the tech during the training. If you would like to test out the tech, other classrooms have been reserved for faculty to go to after their training to try it out on their own.

    1. This will not be supported by the members of IT present for the training. If faculty run into an issue while testing out their tech on their own, they will need to submit a ticket to ITS and they will get back to you as soon as possible. 


The training being offered in August will follow a workshop model with limited time for questions at the end of the demonstration. Any other questions can be followed up with after the training. 



The Dates:


  1. August 17th- August 20th (Monday to Thursday)

  2. August 24th, 26th, and 27th (Monday, Wednesday, and Thursday)


During the session you will be able to see a demonstration of the technologies that will be provided in the classrooms for flexible learning purposes as well as the opportunity and space to test it out on your own. These technologies include an IPEVO Document Camera and a Google speakermic. These sessions will be by appointment only on a first come, first serve basis, but the capacity has been increased to allow for more faculty to sign up at a time (14-17 people depending on the room). 


We are encouraging members of the community who use their own devices during teaching to bring them and test them out with the tech independently, after the training. A set of rooms have been reserved for faculty to use after their workshop. This allows you to see how the technology will work with your device before classes begin. Should you choose to bring your own device please make sure that you have downloaded the free software that accompanies the Document Camera: IPEVO Visualizer Software. We recommend that you select the Windows 7 and above download option. 


Sign Up For A Session


Please use this link to schedule your time. Please make sure to bring a mask. If you do not have one please let us know so we can provide one for you. If you have any conflicts or questions please reach out to sleavey01@manhattan.edu


We look forward to meeting with you soon! 




COMPLETE: Planned Network Maintenance - Aug 5, 6am

COMPLETE: As of 6:45am, this planned maintenance is complete.

ITS will be testing our backup Internet Service Provider (ISP) connection Wednesday, August 5, 2020 from 6am-7:45am. This maintenance is to test our backup ISP connection after our major network upgrade that was completed from July 31, 2020 to August 1, 2020.


This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout the campus. 

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause.

Thursday, July 30, 2020

COMPLETE: Moodle Scheduled Maintenance Saturday 8/8 7PM-12AM

COMPLETE: As of 9:30PM Saturday 8/8/2020, the Moodle scheduled maintenance and updates have been completed. Moodle is now AVAILABLE



Previous: The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 7PM on Saturday 8/8/2020.  During this time, we will be upgrading the current Moodle 3.7 system to Moodle 3.8, as well as implementing important system updates in preparation for the 2020-2021 academic year.

We anticipate that the maintenance will be completed between 7PM - 12PM during which time the Moodle system will be UNAVAILABLE.

Monday, July 27, 2020

August 2020 Flexible Learning Classroom Demo Sign Up!

ITS will be holding another round of Flexible Learning classroom demonstrations in August. We would like to invite you to join us for a 1 hour session with some members from our IT team. Sign up here.

The Dates:

  • August 17th- August 20th (Monday to Thursday)
  • August 24th, 26th, and 27th (Monday, Wednesday, and Thursday)

During the session you will be able to see a demonstration of the technologies that will be provided in the classrooms for flexible learning purposes as well as test it out on your own. These technologies include an IPEVO Document Camera and a Google speakermic. These sessions will be on a first come, first serve basis. Up to three faculty members will be able to sign up for a session at a time.


We are encouraging members of the community who use their own devices during teaching to bring them to the sessions. This allows you to see how the technology will work with your device before classes begin. Should you choose to bring your own device please make sure that you have downloaded the free software that accompanies the Document Camera: IPEVO Visualizer Software. We recommend that you select the Windows 7 and above download option.

Sign Up For A Session

Please use this link to schedule your time. Please make sure to bring a mask. If you do not have one please let us know so we can provide one for you. If you have any conflicts or questions please reach out to sleavey01@manhattan.edu.


We look forward to meeting with you soon!


Emergency Maintenance Planned - Please Read


Dear Colleagues,

Information Technology Services will be performing emergency maintenance to the Evisions software.  This will result in bringing services offline for Argos, Form Fusion & Intellicheck.  Services will be offline today (07/27/2020 from 4:15 - 7:00pm).

Thank you for your patience during this short outage.

Information Technology Services

Wednesday, July 22, 2020

25Live Single Sign On (SSO) Issue

Update:  Issue resolved by CollegeNET at approximately 5:17PM.


ITS is aware of an issue with the 25Live SSO.  Until the issue is resolved, please use 25Live Pro.
You can also access Pro by clicking 25Live Pro as shown below.


August 2020 Fleible Learning Classrom Demo Sign Up!

ITS will be holding another round of Flexible Learning classroom demonstrations in August. We would like to invite you to join us for a 1 hour session with some members from our IT team. Sign up here.

The Dates:

  • August 17th- August 20th (Monday to Thursday)
  • August 24th, 26th, and 27th (Monday, Wednesday, and Thursday)

During the session you will be able to see a demonstration of the technologies that will be provided in the classrooms for flexible learning purposes as well as test it out on your own. These technologies include an IPEVO Document Camera and a Google speakermic. These sessions will be on a first come, first serve basis. Up to three faculty members will be able to sign up for a session at a time.


We are encouraging members of the community who use their own devices during teaching to bring them to the sessions. This allows you to see how the technology will work with your device before classes begin. Should you choose to bring your own device please make sure that you have downloaded the free software that accompanies the Document Camera: IPEVO Visualizer Software. We recommend that you select the Windows 7 and above download option.

Sign Up For A Session

Please use this link to schedule your time. Please make sure to bring a mask. If you do not have one please let us know so we can provide one for you. If you have any conflicts or questions please reach out to sleavey01@manhattan.edu.


We look forward to meeting with you soon!


Monday, July 20, 2020

RESTORED: Network Outage Affecting Leo and Higgins

UPDATE: As of 3:50pm, power and network services have been restored to Leo, Higgins, and GPAC building.

At 12:32pm, ITS was made aware of a network outage affecting both wired and wireless network connectivity in both Leo and Higgins Hall.

Con Edison is currently working on an electrical switchover for the power that services Leo and Higgins Hall. The power for both buildings will be out for approximately 6 hours. ITS will update the campus community once the power, and therefore network servcies, has been restored to both buildings.

If you have any questions, please contact ITS at extension 718-862-7973 or via email its@manhattan.edu. We apologize for any inconvenience.

Saturday, July 18, 2020

Microsoft Account Self-Service Password Reset

On your next login to Office 365 you will be greeted with the below screen:
Entering this information will allow you to reset your password in the future without having to wait on ITS.

Thursday, July 16, 2020

COMPLETE: Horan Hall - Brief Network Outage - 7/20 130pm

UPDATE: As of 3:00pm, this generator test has been completed.

Physical Plant will be conducting a generator test in Horan Hall on Monday, July 20th at approximately 130pm.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Wednesday, July 15, 2020

COMPLETE: Network Maintenance 7/20 at 7am

UPDATE: As of 8AM, this scheduled maintenance is now complete. 

ITS will be conducting planned network maintenance on Monday, July 20, 2020 at 7am, which will cause roaming localized network outages throughout the entire campus. This maintenance should be complete by 8am.

In order to improve network reliability and updated security throughout campus, ITS will be conducting some mandatory upgrades on network equipment that services the campus. This network maintenance will affect both the wired and wireless networks. 

We apologize for any inconvenience this may cause. If you have any questions, please contact ITS at its@manhattan.edu or at 718-862-7973.

Thursday, July 9, 2020

UPDATED: 8:28am 13, July 2020 @6am EDT - Network Firmware upgrades.

UPDATE - 828:am
All upgrades have completed without error and all systems are functioning normally.

If you are experiencing any issues please contact client services at:
Call: 718-862-7973
Email: its@manhattan.edu




--------

ITS will be performing a series of network firmware upgrades on several pieces of critically important equipment.

There may be short outages from 6am through 830am.

Please check this post for updates.

Wednesday, July 8, 2020

UPDATE2: Campus-Wide Network Upgrade July 31 - Aug 1

UPDATE2: As of 4:16pm, all services across campus have been restored. 

--------------------------------------------------------------------------------------------------------------------------------

UPDATE: New core switches have been installed in RLC, Horan, and DLS. Core services are back online (banner, vpn). Services still down:

-Wireless across entire campus
-Horan/DLS phone servers (and therefore all phones on upper campus)
-Some redundant functions 
-Thomas and Smith Halls

The ITS team will be back on site tomorrow at 9am to restore these services.

--------------------------------------------------------------------------------------------------------------------------------

The core network equipment that services the entire Manhattan College community will be upgraded Friday and Saturday, July 31st and August 1st, 2020.

What is changing?
Three major pieces of networking equipment are being upgraded to more modern and higher-performing equipment. From an end-user perspective, Internet and Intranet services will not change because of this upgrade. All changes will be made behind the scenes.

Why are these changes being made?
Manhattan College IT Services is committed to providing the best experience on both the wired and wireless networks across campus. We are also committed to keeping our technology secure, reliable, and up-to-date. The current equipment is nearing its End-of-Support (EOS) and End-of-Life (EOL) dates. Vendors have a set EOS and EOL schedule they use for all hardware. As hardware reaches its EOS and EOL dates, the reliability of the equipment begins to significantly diminish while the cost to own and operate can rise with respect to service costs, power consumption, and the lost hours of productivity we need in order to maintain aging hardware. Vendors will also no longer support the equipment nor will continue to provide upgraded and secured firmware patches.

When is this change occurring?
This upgrade is scheduled to commence Friday July 31st, 2020 at 3pm and will continue through August 1, 2020. Maintenance should be complete by Saturday, August 1, 2020.

What will be affected during the maintenance period?
Internet, both wired and wireless, on campus will be completely down throughout the entire maintenance period. Services affected include the following:
  • Phones on campus (including voicemail services)
  • Emergency blue light phones
  • Self-Service
  • Banner
  • Door access control systems
  • Point-of-Sale (POS) Systems
  • Password resets and activations
  • VPN
Users off campus will still have access to the following during the maintenance period:
  • GMail
  • Moodle

Monday, July 6, 2020

New Student Employment Opportunities with ITS!

ITS is hiring and looking to fill the following 4  student positions ASAP: 


  • Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  For a more detailed description please check the Student Employment website for this listing.

  • Video Specialist is responsible for helping the Technology Training Coordinator create video tutorials and training's for various technologies, software, programs, devices, and equipment, etc. For a more detailed description please check the Student Employment website for this listing.


  • Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.


  • Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.

     Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Tuesday, June 30, 2020

Classic Hangouts Shutdown Date July 15th

This is a friendly reminder that as of July 15th, the classic Hangouts chat will no longer be available. This is because the college is now using the brand new Google Chat for direct and group messaging!


The sunsetting of the classics Hangouts app is solely to reduce any confusion and make sure that we are using the most up to date applications to ensure quality, experience and reliability.


There is no action needed unless you are still using the classic Hangouts app for a group chat. All group chats created in classic Hangouts should be recreated in Google Chat. For more information on how to do so, please refer to this link. If you would like to know more about the switch to Google Chat and how to access your classic Hangouts group chat transcripts please check out our blog post.


Note that on July 15th you will no longer be able to use hangouts.google.com and the old mobile chat app will no longer work. You will only be able to view the old group chats in the Gmail chat label.

Monday, June 29, 2020

Changing your resolution in Google Meets can help with quality issues!

If your Google Meets chat is slow, laggy and or blurry, your WiFi connection may be the issue. One simple solution can be to change your Google Meets resolution. Your resolution is the amount of pixels your computer will show. A higher resolution will show sharper and more clear image quality. Sometimes a higher resolution will hurt Google Meets performance, especially if you have an older computer or a poor WiFi connection. Lowering your resolution through Google Meets can help this problem. Typically the resolution is lowered from 720p to 360p.

Please use this article for directions on how to do this. 

New Meet Features Coming To Help Moderate and Engage Students!

Meet features help engage students and moderate classes

This year, as educators conducted class remotely, the equivalent of over 1,300 years of learning took place each day on Google Meet. With more than 140 million educators and students now using G Suite for Education worldwide to create, collaborate and communicate, many more schools and educators are using Meet to stay connected. [Google is] excited to share some Meet features that will be launching later this year to help educators improve moderation and engagement in remote or hybrid learning environments.


Reposted from Google's Education blog

Wednesday, June 24, 2020

Manhattan College Installed "Grid View" Extension Has Been Removed

You may have noticed that your Grid View extension disappeared today in Google Meets. Due to a large number of known issues with Grid View, we have removed the extension where it was installed by us. If you installed it yourself it should remain. If you do not wish to continue to use it, please reference these instructions for how to remote the Grid View extension. If you wish to continue to use it, you are welcome to do so, provided it works well for you. If it was removed and you wish to install it, follow these instructions to install Grid View.


The Tile View in Google Meet will be expanding from viewing 16 people at once to viewing up to 46 people at once in the coming weeks.






Thursday, June 18, 2020

COMPLETE: Wifi maintenance in Leo, Higgins, and RLC - June 29

UPDATE: As of 6PM, this scheduled maintenance is now complete. If you experience any wireless connectivity issues in RLC, Leo, or Higgins, please reach out to ITS.

ITS will be conducting scheduled maintenance for the wireless networks servicing RLC, Leo, and Higgins on Monday, June 29, 2020 starting at 530pm. The scheduled maintenance will last a couple of hours.

In order to add wireless capacity for the Higgins building, ITS will be conducting maintenance on the wireless networks in RLC, Leo, and Higgins. This maintenance will cause the wireless network to be down during the duration of the maintenance period and will affect devices that generally connect to the wireless network, including Kramer devices in classrooms. This maintenance will not affect the wired networks in these three buildings, nor will it affect wireless in other buildings on campus.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Wednesday, June 17, 2020

RESOLVED: Authentication Service Outage

RESOLVED: ITS was able fix the issue. All MC services are accessible via log in. 

Manhattan College is currently experiencing an authentication issue preventing users from being able to log in into MC services (if not previously signed in). Service include email, Moodle, SelfService, etc.

ITS is currently investigating the problem and will post an update as soon as possible.

Grid View Version 1.37 and Sidebar Layout

This morning a new version of the Grid View extension was released.  The latest version is 1.37.  Please make sure:

  • Your computer's operating system is fully updated.  
  • Your Chrome browser is fully updated
  • Your Grid View extension is at 1.37
Before turning on Grid View, make sure that you first change the native Google Meet layout to "Sidebar".  These instructions show how to do this.

If you are still experiencing issues, please email its@manhattan.edu to report the issue.

Please make sure to subscribe to the blog for updates.

Tuesday, June 16, 2020

Manhattan College ITS Statement - Unemployment Claim Fraud

Manhattan College has received some inquiries from our community with respect to the ongoing nationwide unemployment benefit fraud scam. Reports of unemployment fraud have been widely identified in neighboring states such as Massachusetts and Pennsylvania, and are now being reported in New York.

At this time, Manhattan College ITS has determined that none of its internal systems have been compromised and no intrusion has occurred. Our analysis has revealed that the data breach(s) resulting in the fraudulent unemployment claims are not associated with Manhattan College.

We are in contact with relevant data processing partners, however, we have not been informed to date of any breaches that would have exposed the personal information of Manhattan College employees as required by law.

If you believe that you are a victim of unemployment fraud, you should alert your state’s Department of Labor by following the U.S. Department of Labor's guidance. Manhattan College ITS also provides a summary of remediation steps.

Manhattan College ITS continues to actively monitor this situation. Protecting our community and their data from malicious activity is a top priority for ITS.

List of responses:

GridView Extension Broken

Update:
At 11:00 AM the ITS team performed a test of the GridView extension version 1.36 that was released this morning.  While the issue with showing attendees in a single column has been fixed, unfortunately we found that it has a new issue.  Once the meeting hits 16 attendees, the browser crashes.  We recommend NOT using GridView until this issue is resolved.  In the meantime please use the Google Meet Native Layouts.  This Knowledge Base Article explains how to use the Google Meet Native Layouts.


Original Post:
ITS is aware that an update to Google Meet has broken the GridView Extension.  A new version was released this morning that ITS will be testing this morning.  We will notify the community of our findings.

Friday, June 12, 2020

Update to Tiled View in Google Meet

Be on the lookout for an updated version of Tiled View in Google Meet! 

Google has announced that they are releasing an improvement to the Tiled View on Google Meet. The improvement will allow users to see other attendees even when someone else is presenting. For more information about this update please visit this link.  

For additional information about the different views and how they work please reference our knowledge base article

Thursday, June 11, 2020

Manage Multiple Google Accounts with Ease using Delegated Accounts or Chrome Profiles

If you work with more than one Google account, you’ve likely had some frustrating experiences. This blog post will provide you with some tools to make managing these multiple accounts a breeze. We would like to bring your attention to Delegated Accounts and Chrome Profiles and the different benefits of each. Please refer to the chart below for a summation of the main benefits of each tool. For more information on how to set up and use these tools please reference our knowledge base articles linked below.

Delegate accounts: you may want to give access to your email account to another person. Mail delegation allows the delegate to read, send, and delete messages on your behalf through their own account. Please reference this article for how to set up a Delegated Account.

For example, a manager can delegate email access to another person in their organization, such as an administrative assistant. Another great use for delegation is shared email accounts




Important things to note:

1. Delegated accounts cannot be accessed via mobile applications, ONLY on computers.


2. After a delegated email is set up, it may take a few seconds to a few hours for the changed to reflect in your account. Please refresh the tab where the account is open frequently until you see the change has been applied.

COMPLETE: Leo 4th Floor Network Maintenance

UPDATE: This maintenance has been complete. Both wired and wireless networks have been restored to Leo 4th floor. If you continue to experience poor or no network services while on Leo 4th floor, please contact ITS.

Starting on Friday, June 12, 2020, both of the wired and wireless networks in Leo 4th floor will be down while ITS and the Leo/Higgins construction company work on the IT closet.

In order to better provide wired and wireless services for the new renovations throughout Leo 4th floor, ITS is working with the construction company to tidy up and fix our IT network closet. While this is being done, both the wired and wireless networks for the 4th floor only will be down. This will not affect the rest of the building, nor will it affect the rest of campus.

As of right now, there is no time limit as to when this maintenance will be complete, though we will work as fast as we can to get the network back up. We apologize for any inconvenience that this may cause and will update the community with any updates. If you have any questions, please do not hesitate to contact ITS by emailing us at its@manhattan.edu.

Wednesday, June 10, 2020

COMPLETE: Horan Hall - Brief Network Outage - 6/12 at 2pm

UPDATE: As of about 230pm this afternoon, this generator test has been completed successfully.

Physical Plant will be conducting a generator test in Horan Hall on Friday, June 12th at approximately 2pm.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.