Fix for AirPlay Connection Issues Using Room Name

We noticed an uptick in tickets for AirPlay Not Connecting to Room Name issues this week and thought it would be good to remind everyone of this Knowledge Article that explains how to fix the issue when attempting to connect to an AirPlay using the VIA App and Room Name.  See the article for more information.

RESOLVED: Leo/GPAC Internet Outage

UPDATE: As of 10:23, all of the wired and wireless networks in Leo and GPAC have been restored.

ITS has been made aware of a complete Internet outage affecting both Leo and GPAC buildings. Both wired and wireless networks are affected.

We are looking into this issue and will update the community as soon as we can. We apologize for this inconvenience.

COMPLETE: Leo Electrical Power Shut Down - Friday, Aug 2nd, 1-5pm

UPDATE: The electrical shutdown in Leo was completed on Friday, August 2nd around 6pm.

There will be an electrical shutdown in Leo on Friday, August 2nd from 1pm-5pm.

This shutdown will impact Leo basement as well as the second and third floors. Both wired and wireless networks will be affected throughout all of Leo and the GPAC building for the duration of the electrical shutdown.

If you have any questions about the electrical shutdown, you can contact Physical Plant. If you have any questions about the wired or wireless networks in the building, you can contact ITS at extension x-7973 or via email at its@manhattan.edu. We apologize for any inconvenience.

COPLETED: Planned Network Maintenance in Miguel - July 31st from 7-9am

ITS will be conducting network maintenance in Miguel Hall on Wednesday, July 31st, which will cause some localized network outages between 7am and 9am.



In order to improve network reliability, there will be scheduled network maintenance in order to replace some network equipment. This network maintenance will affect the wired networks in Miguel.



We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

UPDATE: This maintenance was completed successfully.

Google Collaboration Challenge Wrap Up

Congratulations to all who participated in the Google Collaboration Challenge and took the opportunity to improve their Google skills!  We hope the information presented will allow for the community to be even more productive in your work.

If you missed the Google Collaboration Challenge, but would still like to take advantage of the tips and techniques offered and earn a Credly Digital Badge for completion of the course - no worries! The ITS Training Department has turned the 8 week Google Collaboration Challenge into an online Moodle course. The Google Collaboration Challenge link will take you to the online Moodle course.
You will have to self enroll in the course.

Upon successful completion of the course you are eligible to be awarded the #GSuiteCollab Credly Digital Badge.  A digital badge is a way to communicate and track achievement, they make your credentials portable and your skills more visible.  You can put the Digital Badge on your resume or link to your LinkedIn account. These badges or digital certificates, are issued by Manhattan College and they do not expire.

Please contact Anita McCarthy, ITS Training Manager: amccarthy01@manhattan.edu with any questions regarding the Google Collaboration Challenge and the accompanying Credly digital badge.

COMPLETE: Leo Partial Electrical Shutdown 7/26 and 7/27

UPDATE3: As of 9:36pm on 7/27, all switches are online in Leo and GPAC buildings. Both wired and wireless throughout has been restored. 

UPDATE2: As of 8:00am, our primary data closet has been put on a temporary power circuit, and therefore restoring all of the wired and wireless networks throughout Leo and GPAC building. This closet will be switched back to the main power circuit at the conclusion of the renovations today (around 7pm). During this transition, both wired and wireless will go down briefly.

UPDATE: During this electrical shutdown, power was inadvertently turned off to the closet that services our main network equipment in the building. This shutdown has caused the both the wired and wireless networks for Leo and GPAC buildings to be down completely. ITS will update the community as soon as we hear of updates first thing in the morning. We apologize for any inconvenience that this may cause.

There will be a partial electrical shutdown in Leo on Friday, July 26th from 1pm-6pm and again on Saturday, July 27th from 7am-6pm.

This shutdown will impact the center core area of Leo on floors 2 and 3. Both wired and wireless networks will be affected on these floors during this electrical shutdown. This shutdown is required for construction activities.  

If you have any questions about the electrical shutdown, you can contact Physical Plant. If you have any questions about the wired or wireless networks in the building, you can contact ITS at extension x-7973 or via email at its@manhattan.edu. We apologize for any inconvenience.

Keeping Tabs on Mobile Devices

As we roll out campaigns and educate our community on cybersecurity, we need to help make sure everyone understands and keeps in mind physical security risks. Because of the portability of devices, users have laptops, smartphones, and tablets with them when they are on the go, whether it is a trip to the coffee shop or a trip across the country. Make sure to secure your mobile devices to protect the device and the data it contains. Here are resources to help remind our community not to skip out on physical security!

With an increasing amount of sensitive data being stored on personal devices, the value and mobility of smartphones, tablets, and laptops make them appealing and easy targets. These simple tips will help you be prepared in case your mobile device is stolen or misplaced.

• Secure those devices and backup data! Make sure that you can remotely lock or wipe each mobile device. That also means backing up data on each device in case you need to use the remote wipe function. Backups are advantageous on multiple levels. Not only will you be able to restore the information, but you'll be able to identify and report exactly what information is at risk. (See Good Security Habits for more information).
• Never leave your devices unattended in a public place or office. If you must leave your device in your car, place it in the truck, out of sight, before you get to your destination, and be aware that the summer heat of a parked car could damage your device.
• Password-protect your devices. Give yourself more time to protect your data and remotely wipe your device if it is lost or stolen by enabling passwords, PINs, fingerprint scans, or other forms of authentication. (See Choosing and Protecting Passwords.) Do not choose options that allow your computer to remember your passwords.
• Put that shredder to work! Make sure to shred documents with any personal, medical, financial, or other sensitive data before throwing them away.
• Be smart about recycling or disposing of old computers and mobile devices. Properly destroy your computer's hard drive. Use the factory reset option on your mobile devices and erase or remove SIM and SD cards.
• Verify app permissions. Don't forget to review an app’s specifications and privacy permissions before installing it!
• Be cautious of public Wi-Fi hot spots. Avoid financial or other sensitive transactions while connected to public Wi-Fi hot spots.
• Keep software up to date. If the vendor releases updates for the software operating your device, install them as soon as possible. Installing them will prevent attackers from being able to take advantage of known problems or vulnerabilities. 

Keeping Tabs on Mobile Devices

Partially reposted from Educause July 2019 Keeping Tabs on Mobile Devices

COMPLETED: Planned Network Maintenance in Miguel - July 24h from 7-9am

ITS will be conducting network maintenance in Miguel Hall on Wednesday, July 24th, which will cause some localized network outages between 7am and 9am.

In order to improve network reliability, there will be scheduled network maintenance in order to replace some network equipment. This network maintenance will affect the wired networks in Miguel.

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

UPDATE: This maintenance has been successfully completed.

Google Summer Collaboration Challenge Week 8

Converting Google Apps Files to PDF for Web Print

To download your Google Doc, Sheets, Slides document as a Portable Document Format file (PDF) so it can be printed using Web Print at Manhattan College, select File > Download as and select PDF.

For more information on converting to Google App files to PDF, please see this link: Converting Google App files to PDF

Please see this Knowledge Base Article for instructions on printing wirelessly at Manhattan College using Web Print.

Windows: Converting to PDF in Microsoft Office

To convert a Word Doc to PDF using Microsoft Word on Windows: Select File > Export > Create PDF/XPS Document and select the Create PDF/XPS Document button.

To convert a Powerpoint to PDF using Microsoft Powerpoint on Windows: Select File > Export > Create PDF/XPS Document and select the Create PDF/XPS Document button.

To convert an Excel spreadsheet to PDF using Microsoft Excel on Windows: Select: File > Export > Create PDF/XPS Document and select the Create PDF/XPS Document button.

For more information on converting to Office files to PDF on Windows, please see this link: Converting Microsoft Office files to PDF on Windows

MacOS: Converting to PDF in Microsoft Office

To convert a Word, Powerpoint, and Excel file as a PDF in Office for Mac:
Select File > Save As
Besides File Format you will specify PDF as the File Format that you would like to export to. When you are finished, select Export.

For more information on converting to Office files to PDF on MacOS, please see this link: Converting Microsoft Office files to PDF on MacOS

Assignment: Create a Google Doc and convert it to PDF.

Extra Credit: Print that document using Web Print on campus.

Once you complete reviewing the materials from the last week of the Google Collaboration Challenge take a few minutes to answer these questions: Converting Windows to PDF Questionnaire

Thank you for participating!

COMPLETED: Horan Hall - Brief Network Outage 7/18 at 2pm

Physical Plant will be conducting a generator test in Horan Hall Thursday, July 18th at approximately 2pm. 

There will be two brief outages, one while switching to generator power, the other while switching back to main power.

This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for this inconvenience. 

UPDATE: This test has been successfully completed.

COMPLETED: Planned Network Maintenance in Miguel - July 17th from 7-9am

ITS will be conducting network maintenance in Miguel Hall on Wednesday, July 17th, which will cause some localized network outages between 7am and 9am.

In order to improve network reliability, there will be scheduled network maintenance in order to replace some network equipment. This network maintenance will affect the wired and wireless networks in Miguel.

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

UPDATE: Maintinence was comepleted as of 8am

Network Maintenance - Leo 4th Floor - 7/17

Due to the ongoing renovations occurring in Leo Engineering building, there will be some network maintenance for the entirety of the day on Wednesday, July 17th, 2019.

In order to re-route some cabling that services the 4th floor of Leo Engineering, both the wired and wireless networks will be taken offline. This maintenance will not affect any other floor of the building. The network will be re-established before the morning of July 18th.

We apologize for the inconvenience and thank you for your patience in this matter. If you have any questions, you can contact ITS at its@manhattan.edu or by calling extension x-7973.

Google Summer Collaboration Challenge Week 7

Video Conferencing Options with Google Calendar

Manhattan College users have the option to add conferencing options to Calendar Events. When creating an event in Google Calendar, make sure to set the conferencing option to Hangouts Meet. This will associate a meeting code with that event, allowing you and other people to join a conference using the invitation sent to them or the meeting code. Note that with G Suite for Education, you can have up to 25 people simultaneously connected to the meeting.

Please review this tutorial on how to get started with Hangouts Meets

Hangouts Meet Dial In Option

A feature that was recently added is the option for Dialing into a Hangouts Meet via telephone. When a calendar event is created with the Hangouts Meet conferencing option selected, the Dial In option will automatically be enabled. Along with the meeting code, you will also find a telephone number and pin number, which will be used to enter a video conference using only a telephone. This is especially useful when you’re away from your computer, like if you're commuting or don't have a data connection, and you need to call into your Meetings while on the go.

Note that this dial-in feature uses an international phone number, which allows meeting participants in other countries to join the meeting.

Please this article for more information about Hangouts Meet with Dial In Option.

Assignment: Create an event with the Hangouts Meet conferencing option and join the meeting and invite a friend to join using the dial in option.

Once you complete reviewing the materials from the sixth week of the Google Collaboration Challenge take a few minutes to answer these questions: Google Drive Questionnaire

COMPLETED: Campus Network Maintenance- Wednesday, July 17, 7am - 9 am

ITS will be conducting several maintenances on Tuesday, July 17th from 7am until 9am.

One of our primary Internet Service Providers (ISPs) will be upgrading their network and we will be making some changes on our end in preparation of these upcoming changes.

ITS will also take this time to test and make some network changes within our data center in order to improve network reliability and stability.

These network testing and changes may cause our connection to our primary ISP to go down, however, our backup ISP will take over. Users should see little Internet or connectivity issues during this time, however, there may be some cases of speed degradation during the maintenance window. 

We apologize for this inconvenience. If you have any questions, please contact ITS at its@manhattan.edu or at extensions x-7973.

UPDATE: This maintenance has been successfully completed.

Google Summer Collaboration Challenge Week 6

Google Forms

Google Forms is a useful feature that allows you to manage event registrations, create a quick opinion poll, and much more. With Google Forms, you can create and analyze surveys right in your mobile or web browser—no special software required. You get instant results as they come in. And, you can summarize survey results at a glance with charts and graphs.

Getting Started with Google Forms
To get started, head to forms.google.com and select Blank. This will provide you with an empty canvas that you can begin to fill with questions. Note that you have many templates that you can choose from. For further instructions, please complete this tutorial for creating a Google Form.

When responses are submitted, you will be sent an email notifying you that someone has completed your Form. You also have the ability with Google Forms to organize responses into a Google Sheets. This is especially useful when analyzing responses.

Assignment: Following the instructions in the tutorial, create a Google Form survey asking for a name and five multiple choice questions and have a friend take the survey.

Extra Credit: Have their name and responses sent to a Google Sheets.

Once you complete reviewing the materials from the seventh week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 6 Google Drive Questionnaire

COMPLETE: Campus Network Maintenance - Tuesday 7/9 from 6am-8am

UPDATE: This maintenance has been successfully completed.

ITS will be conducting several maintenances on Tuesday, July 9th from 6am until 8am.

One of our primary Internet Service Providers (ISPs) will be upgrading their network and we will be making some changes on our end in preparation of these upcoming changes.

ITS will also take this time to test and make some network changes within our data center in order to improve network reliability and stability.

These network testing and changes may cause our connection to our primary ISP to go down, however, our backup ISP will take over. Users should see little Internet or connectivity issues during this time, however, there maybe some cases of speed degradation during the maintenance window. 

We apologize for this inconvenience. If you have any questions, please contact ITS at its@manhattan.edu or at extensions x-7973.

COMPLETE: Horan Hall - Brief Network Outage 7/3 at 3pm

UPDATE: This generator test has been completed.

Physical Plant will be conducting a generator test in Horan Hall Wednesday, July 3rd at approximately 3pm. 

There will be two brief outages, one while switching to generator power, the other while switching back to main power.

This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for this inconvenience.