Miguel Network Maintenance - 9/30 - 6AM - 8AM

UPDATE 9/30 6:54AM: Maintenance has been completed 

In order to maintain a safe, secure, and reliable network, ITS will be performing maintenance on our network infrastructure in Miguel Hall. This will occur on Saturday, September 30th is expected to last from 6am to 8am. This maintenance will cause the wired and wireless networks to be down during the duration of the maintenance period.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Basic Computer Troubleshooting Tips and Tricks

 

• A great first step is to turn the device off and back on again.
• In most cases, someone else has already resolved your issue. Search Google describing your issue and you will most likely find a step by step guide to resolution.
• Check the device manufacturer support page.

Semesterly Reminder About Ticket Creation Best Practices

Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973.

Argos Enterprise Reporting Made Easy

Argos is an easy interface to interact with data from Banner. Note that Argos is for reporting only and not meant for data entry. You can easily download your Argos report to an excel file for offline data manipulation. Check out this article on Argos navigation to learn more. 

Banner Communication Manager Could Help You!

If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article. 

If this is something you would like to explore further please email its@manhattan.edu for a BCM Consultation to arrange a setup and training session.

Hayden/Miguel/Memorial Network Outage - 9/11

12 September 2023 7:00pm 

Outagtes in Hayden have been resolved. Network connectivity have been fully restored.

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12 September 2023 5:30pm 

Outagtes in Miguel have been resolved. Network connectivity have been fully restored.

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12 September 2023 3:00pm 

Hayden has partially been restored. There are roaming outages and the 4th and 5th floors.

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12 September 2023 9:00am 

Networking engineering is swapping in working equipment as a temporary solution. We expect connections in Hayden to start coming back in line at approximately 11:am. 

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Due to an equipment power failure, our network equipment will be taken offline, which is causing network outages throughout Hayden, Miguel and Memorial These outages will continue to happen for the foreseeable future. We will keep you updated with any news.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Scheduled Downtime Tonight (1hr)

Dear Colleagues,

ITS is taking the Administrative System (Banner) offline this evening (9/11/2023) between 8:00 pm - 9:00 pm to apply a Financial Aid upgrade.

Thank you for your patience.

ITS

Horan Network Maintenance - 9/16 - 6AM - 8AM

Update: This maintenance has been completed as of 6:55 am.

In order to maintain a safe, secure, and reliable network, ITS will be performing maintenance on our network infrastructure in Horan Hall. This will occur on Saturday, September 16th is expected to last from 6am to 8am. This maintenance will cause the wired and wireless networks to be down during the duration of the maintenance period.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

ITS Knowledge Base

 Did you know that you can get answers to most of your ITS questions at our Knowledge Base?

Fall 2023 Client Service Prioritized Support August 28 - September 15

  ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 28 - Friday, September 15, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Semesterly Reminder to Check drive.google.com

This is your semesterly reminder to make sure that all your files are backed up by checking drive.google.com to make sure that your file sync is working properly. If your files do not show up at drive.google.com they are not properly backed up and are at risk of loss. If you need any assistance, email its@manhattan.edu.

Fall 2023 Client Service Prioritized Support August 28 - September 15

 ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 28 - Friday, September 15, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Hayden Network Equipment Upgrade - 9/2

UPDATE: This maintenance has been completed as of 9:52AM.

In order to maintain a safe, secure, and reliable network, ITS will be upgrading the core equipment in Hayden Hall. This will occur on September 2nd and is expected to last from 6 AM-10 AM. This maintenance will cause our network to be down during the duration of the maintenance period and will affect devices that connect to the internet.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Fall 2023 Client Service Prioritized Support August 28 - September 15

 ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 28 - Friday, September 15, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

25Live Outage

Update 11:23AM from 25Live Support:

Dear Series25 customer, We are pleased to let you know that all Series25 services have been restored following unexpected technical difficulties. Affected Services: 25Live (Double-click prevention causing slowness for some users) Date of Incident: 08/22/23 Our first priority is to provide our customers with the best possible service. We thank you for your patience while we worked to resolve the issue as quickly as possible for you. If you have any questions or concerns about the incident, please contact Technical Support (support@collegenet.com).

Please see the below message from 25Live Support:

CollegeNET is currently experiencing technical issues that could result in slowed or interrupted Series25 services.

Affected Services:  25Live

We appreciate your understanding as we actively work to find solutions for these issues. You will receive a confirmation once all issues are resolved.

Welcome Back from ITS Important Service Reminders Fall 2023

We would like to welcome everyone back to campus and trust everyone had a relaxing and restorative summer break.

ITS Summer Updates

Classroom Technology Training

ITS would like to encourage you to reach out for a training session with a member of the Technology Training team to review the technology in your classroom if you are not comfortable with it. Email its@manhattan.edu and let us know what room you would like to receive the training in. 

Prioritized Support 

ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 28 - Friday, September 8, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

ITS Service Report link takes you to a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.

Not sure if a classroom issue has been resolved? Click here for an up to date Room Issues Report: Complete with details on current status of each room that has an issue.

ITS STARS Update:

A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. Any students interested in working for ITS can apply at the Campus Job Listing site.

Reminders

Have a question? Check out our Knowledge Base first.

The best way to get in touch with a Client Services representative is an email to its@manhattan.edu 

or a phone call to x7973 (718-862-7973) 

Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message

Please follow these instructions to update your personal email address:

How to Update Your Personal Email.

Remember that IT Services will never ask you for your password.

We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used AV cables and adapters as well as projector remotes in all yet-to-be-renovated classrooms. Faculty requiring other specialty cables or adapters should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.

Client Services currently has 2 convenient locations: Jasper Hall, Ground Floor, North Side & RLC 103C. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to: Tell ITS

Follow us on Twitter @MC_ITS and Instagram mc_ITS.

Check out our Manhattan College ITS Blog. Subscribe to ITS Blog.

Thanks and wishing everyone a productive semester on behalf of the ITS team!

Classroom Training This Week!

 All Faculty are encouraged to take advantage of Classroom Training that is offered the week of August 21st to re-familiarize yourself with the technology in your classrooms. To schedule training, simply email its@manhattan.edu with your availability the week of August 21st as well as which classrooms you will be teaching in. We will assign one of our trainers to meet with you to review the technology. If you prefer, here are the knowledge articles for the classroom technology that you can review at your own pace. It is recommended that you check out your classroom prior to your first class to ensure that you are comfortable with its operation. If you are unavailable the week of August 21st we can meet you at another time. Just keep in mind that once the semester starts, accessing classrooms becomes more difficult since classes are in session.

Tell ITS!

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

• Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 
  
  
• Have a good experience? Let us know! 
  
  
• Have a bad experience?  Let us know what went wrong so we can correct it for the future.  
  
  
• Have an idea to improve tech at the college?  We want to know about it.  
  
  
• Make sure to give us your name so we can give you credit if the idea is implemented.
  
  

If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Fall 2023 Client Service Prioritized Support August 28 - September 15

ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 28 - Friday, September 15, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

COMPLETE: Moodle Scheduled Maintenance on Friday Evening 8/25/2022 8:00PM-10:00PM

UPDATE:  As of approximately 8:40PM Friday 8/25/2023, Moodle updates are complete and the system is functioning normally.

The Manhattan College Moodle system will be undergoing system maintenance starting at 8:00PM on Friday 8/25/2022 to implement important system updates.  We anticipate that the maintenance will be completed between 8:00PM - 10:00PM during which time the Moodle system may be UNAVAILABLE.

Classroom Training Fall 2023

All Faculty are encouraged to take advantage of Classroom Training that is offered the week of August 21st to re-familiarize yourself with the technology in your classrooms. To schedule training, simply email its@manhattan.edu with your availability the week of August 21st as well as which classrooms you will be teaching in. We will assign one of our trainers to meet with you to review the technology. If you prefer, here are the knowledge articles for the classroom technology that you can review at your own pace. It is recommended that you check out your classroom prior to your first class to ensure that you are comfortable with its operation. If you are unavailable the week of August 21st we can meet you at another time. Just keep in mind that once the semester starts, accessing classrooms becomes more difficult since classes are in session.

Downtime: Administrative Systems Maintenance (Banner/Self-Service)

Dear Colleagues,

On July 28th, (Friday night) starting at 8:00pm and lasting until 11:00pm, Banner & Self-Service will be offline for maintenance.

Thank you in advance for your patience.

ITS

Miguel Network Outage - 7/25/2023

UPDATE (7/26 - 12pm):  Power has been restored to our network equipment and WIFI and wired network service has been restored. Please reach out via the mediums below if you are still experiencing a network service outage.

UPDATE: The Network outage was caused by a power outage in one of our network closets. Physical Plant is currently working on restoring power.

We are currently investigating a partial network outage in Miguel Hall. both wired and wireless connectivity are affected. We will post updates once more is known.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Planned Networking Outages 7/25-7/26: O'Malley Library 4th Floor & Hayden

Update 8/08: Hayden Hall maintenance completed.

_____________________________________________________________________________________

Update 8/01: Hayden Hall upgrades will continue on Tuesday, August 8th, from 5:30PM to 8:30PM

_____________________________________________________________________________________

Update 7/25: Please be advised that the library 4th floor upgrades are rescheduled to Monday, August 1st, from 2:00PM to 5:00PM. 

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In order to improve network reliability throughout campus, ITS will be conducting upgrades on network equipment that services the campus. The maintenance will occur on 7/25 and 7/26 from 5:30PM to 8:30PM. During the maintenance windows, some network services in the following buildings, including internet access, scanning, and printing, may be unavailable.

The upgrade schedule is as follows: 

Tuesday 7/25: Library 4th Floor

Wednesday 7/26: Hayden Hall 

Thank you for your understanding and cooperation. If you have any questions, please contact ITS at its@manhattan.edu or at our extension x-7973. 

DLS Network Outage - 7/5

UPDATE 7/17: Construction affecting the network has been completed as of 7/14. If you are still experiencing network issues, please reach out using the channels below.

UPDATE 7/7: This downtime is expected to be resolved by Monday, July, 17th. This may change if any complications occur

Due to construction being conducted on the 3rd Floor of De La Salle Hall, our network equipment will be taken offline, which is causing network outages throughout the building. These outages will continue to happen for the foreseeable future. We will keep you updated with any news we receive.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Scheduled Maintenance: Administrative Systems

Dear Colleagues,

The scheduled Administrative System maintenance is complete.

Banner & Self-Service are back online.

Thank you for your patience.

Information Technology Services 

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Dear Colleagues,

Information Technology Services will be performing maintenance on our Administrative system which will require Banner Production & Self-Service systems to be offline (not available) on June 15th (Thursday) starting at 8:00 PM - 12:00 AM.

Thank you in advance.

Information Technology Services

PLANNED NETWORK OUTAGES 6/20-6/22: Hayden, DLS & Leo

UPDATE 6/22 7:04 PM: Maintenance has been completed. Network connectivity in Leo Buidling is restored.

_____________________________________________________________________________________

UPDATE 6/21: Maintenance has been completed. Network connectivity in DLS is restored.

_____________________________________________________________________________________

UPDATE 6/20 6:29 PM: Maintenance has been completed. Network connectivity in Hayden Hall is restored.

_____________________________________________________________________________________

In order to improve network reliability throughout campus, ITS will be conducting upgrades on network equipment that services the campus. The maintenance will occur on 6/20, 6/21 and 6/22 from 5:30PM to 7:30PM. During the maintenance windows, some network services in the following buildings, including internet access, scanning, and printing, may be unavailable.

The upgrade schedule is as follows:

Tuesday 6/20: Hayden

Wednesday 6/21: DLS

Thursday 6/22: Leo

Thank you for your understanding and cooperation. If you have any questions, please contact ITS at its@manhattan.edu or at our extension x-7973. 

Ongoing "Student Employment" scam

This morning, another gmail.com campaign of "student employment" money mule scam emails occurred.

The emails are similar to the following

**UPDATE** Degree Works Upgrade - Responsive Dashboard is Complete

Dear Colleagues,

The Degree Works 5.1.1 (Responsive Dashboard) Upgrade has been completed on schedule.

Thank you all for your cooperation with regard to this mandatory upgrade.

I hope everyone enjoys this Memorial Day Weekend!

Kevin

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Dear Colleagues,

A planned upgrade to Degree Works version 5.1.1 (Responsive Dashboard) is scheduled to begin on May 26th at 9:00 pm.

Please know that Degree Works production will be offline between May 26th (9:00 pm) through May 29th (12:00 pm).

Once this upgrade is completed, the Degree Works Classic version will no longer be available.

Thank you,

Information Technology Services

PLANNED NETWORK OUTAGE 5/25: Memorial Hall

 

ITS are planning to upgrade network infrastructure in Memorial Hall next Thursday, 5/25 from 5:30PM to 7:30PM. 

During the maintenance window, some network services in Memorial Hall, including internet access, scanning, and printing, may be unavailable.

Thank you for your understanding and cooperation.

UPDATE 5/25 18:49: Maintenance has been completed. Network connectivity in Memorial Hall is restored. 

Your Feedback Is Needed!

As another semester comes to an end we need your help! We are evaluating how certain services and products benefit the Manhattan College community or could bring value to a particular classroom/computer lab. Please help us by completing the following surveys. Each one will only take 5 minutes or less and your feedback is valued.

Google Jamboard is a digital whiteboard that can be used by students, professors, and staff. It has a range of features from digital whiteboards to remote collaboration to video conferencing and more. ITS introduced them on campus during the Summer of 2017 and they are currently located in:

Leo Student Study Space- (4 Jamboards available for use)
Leo Center for Academic Success

Please take this 4-5 minute survey to tell us about your experience with Google Jamboard and help us learn more about where, when, why, and how you are using it.

Smart classrooms are defined as rooms that have the latest technology standard in place.

Please take this 4-5 minute survey to tell us about your experience with classroom technology and help us learn more about where, when, why, and how you are using it.

Customer satisfaction is very important to us. We value your feedback and would like to hear about your overall experience with ITS.

Please take this 1-2 minute survey to tell us about your experience with ITS for the Spring 2022 semester.

Summer 2023 ITS Response Times

Due to a severe staffing shortage, there may be longer response times than normal for support beginning the week of 5/14 lasting through the summer. We appreciate your understanding. 

If you or anyone you know is interested in working for ITS, please refer to this link to find out more and apply.

How ITS Deals With Phishing Email Campaigns

This afternoon, a phishing email campaign targeted hundreds of Manhattan College individuals. The email resembled the following...

Friendly Reminder: Back Up Your Data

With the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking drive.google.com to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device. 

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

• Your critical data should never reside in a single place.
• The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
• Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
• Backups can be configured to run in real time when files on your computer are changed.
• Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.

If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Information partially taken from: https://er.educause.edu/blogs/2017/9/september-2018-do-you-have-a-personal-backup-plan 

Banner Communication Manager Could Help You!

If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article. 

If this is something you would like to explore further please email its@manhattan.edu for a BCM Consultation to arrange a setup and training session.

ITS: Hiring Now!

ITS is hiring and looking to fill the following student positions (multiple positions per role) ASAP:

*Please make sure to indicate if you would also be able to work during Summer 2023 *

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

ITS: New Self-Paced Technology Skill resource course now available!

ITS is excited to announce that we have launched a series of Technology training courses a new one is now available!

April 2023's course is Google Calendar: The Basics. You can self-enroll in the course.

These courses are designed only to take about 15-30 minutes and can be taken at your own pace. Progress will be saved so you can start and then stop and pick up where you left off. The purpose of these courses is to help brush up on technology and software skills to highlight how to use them to their full potential. We will release one course each month during the academic year (Fall and Spring semesters). The courses are entirely voluntary and are meant to be a helpful resource. In each section, you will find at least one Knowledge Base Article (KBA) and a short quiz to complete.

We will send out blog posts (Subscribe to the blog) and MC Announcements when the other courses will be open. 

Horan Network Outage - 3/23/2023

8:19PM: The Power issue has been resolved and all network connectivity has been resolved.

5:31PM: The Network outage seems to have been caused by a building-wide power outage. This issue is currently being worked on and is expected to be resolved within the hour.

We are currently investigating a network outage that is affecting Horan Hall. Wired and Wireless services in this building will be affected. 

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

ITS: Secure a Spring Semester and Summer Job Now!

ITS is hiring and looking to fill the following student positions (multiple positions per role) ASAP:

*Please make sure to indicate if you would also be able to work during Summer 2023 *

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

ITS: New Self-Paced Technology Skill resource course now available!

ITS is excited to announce that we are launching a series of Technology training courses!

These courses are designed only to take about 15-30 minutes and can be taken at your own pace. Progress will be saved so you can start and then stop and pick up where you left off.  The purpose of these courses is to help brush up on technology and software skills to highlight how to use them to their full potential. We will release one course each month during the academic year (Fall and Spring semesters). The courses are entirely voluntary and are meant to be a helpful resource.  In each section, you will find at least one Knowledge Base Article (KBA) and a short quiz to complete.

February 2023’s Course is Google Chrome: The Basics. You can self-enroll in the course. 

March’s course will be, “Gmail: The Basics” and April's course will be “Google Calendar: The Basics”.

We will send out blog posts (Subscribe to the blog) and MC Announcements when the other courses will be open. 

ITS: Secure a Spring Semester and Summer Job Now!

ITS is hiring and looking to fill the following student positions (multiple positions per role) ASAP:

*Please make sure to indicate if you would also be able to work during Summer 2023 *

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Planned Downtime: Banner (Please Read)

 Dear Colleagues,

This Friday night, Information Technology Services will be conducting maintenance which will require downtime for our Administrative System, Banner

When: March 10, 2023

Time: 9:00pm - 10:00pm

Thank you in advance for your patience.

Information Technology Services.

"Vector LMS, Higher Education Edition Online Learning" is not a phishing attack

Between March 2nd 11:45PM and March 3rd 12:30AM, safecolleges.com sent ~1100 emails to our community. These emails are legitimately from a vendor that Human Resources does business with.

Gmail displays a warning banner with a convenient "report phishing" button for most of the safecolleges.com emails.

Do not report these emails as phishing attempts. This email campaign helps the college comply with New York State law regarding sexual harassment.

Payroll Phishing Campaign

A malicious actor is sending paycheck picture attachments via email from a forged email address, payrolldepartment@manhattan.edu. An example email is included below.

These emails are "unauthenticated" by which that means the sending SMTP (email) server is not allowed to send as any @manhattan.edu address. ITS prevents delivery of such emails to ITS managed @manhattan.edu accounts. ITS also uses DMARC to notify all receiving SMTP (email) servers to be as careful as possible with unauthenticated @manhattan.edu emails. Unfortunately, DMARC is just a suggestion and not a command. So unauthenticated @manhattan.edu emails may still be delivered to phishing targets.

From: Payroll Department 
Date: Wed, Mar 1, 2023 at 1:39 PM
Subject: **PAYCHECK**
To: [redacted]


Good Day [redacted],

You are receiving this e-mail because your information has been registered and will be
scheduled for weekly payments directly from the Payroll department. The Paycheck that
covers the expenses for the office supplies you will be working with is attached in this
email. A Sales Representative will be assigned to assist you with the purchase of these
items once the funds are available from this deposit. Immediately proceed to make a mobile
deposit and contact your professor in charge once completed for clearance purposes.
Further Assignments as well as your employment documents will be sent once the supplies
are delivered. Kindly inform your professor letting him know that you have received this
email.

I have outlined Instructions on how to make a mobile deposit below.

Print out and cut it to a ( check size/shape ) At the back of your check endorse by
writing your 

Full name

Mobile Deposit Only

Your account number

Sign.

Once you are done, you make a mobile deposit on your mobile banking app

Thank You.
Best Wishes,
Payroll Department.



Please do not reply to this email message. It was sent from a notification-only address
that cannot accept incoming emails.


--
Respectfully,
Office of Financial Aid Administration
4513 Manhattan College Parkway
Riverdale, NY 10471
Phone: 718-862-7100
Fax: 718-862-8027
Monday thru Friday
9:00 am to 4:30 pm
manhattan.edu/finaid

Job Opportunity Scam

This afternoon a malicious actor, using a compromised @manhattan.edu account, sent over 2,500 phishing attempts to our organization.

If you received such a message please do not reply to it and do not follow its instructions. If you have already interacted with the malicious actor, do not do so anymore.

Phishing email body announcing a paid position where applicants will be considered on extremely suspicious basis of first-come-first-served. Recipients are instructed to send their full alias, email address and other information to a redacted 713 area code phone number.

ITS: New Self-Paced Technology Skill resource course now available!

ITS is excited to announce that we are launching a series of Technology training courses!

These courses are designed only to take about 15-30 minutes and can be taken at your own pace. Progress will be saved so you can start and then stop and pick up where you left off.  The purpose of these courses is to help brush up on technology and software skills to highlight how to use them to their full potential. We will release one course each month during the academic year (Fall and Spring semesters). The courses are entirely voluntary and are meant to be a helpful resource.  In each section, you will find at least one Knowledge Base Article (KBA) and a short quiz to complete.

February 2023’s Course is Google Chrome: The Basics. You can self-enroll in the course. 

March’s course will be, “Gmail: The Basics” and April's course will be “Google Calendar: The Basics”.

We will send out blog posts (Subscribe to the blog) and MC Announcements when the other courses will be open.