Foundational Cyber Security Awareness Course

A short foundational cyber security awareness course open to all members of the Manhattan College community

This course can be completed in under ten minutes and will guide you through how to identify and respond to the most common phishing attacks.

Do you focus your thoughts on creative solutions? Do you work well with others? Are you results-oriented?

Malicious criminals who use phishing tactics hope you are and to use your behavior against you. Please use care for your welfare and talk to your loved ones for their benefit of their welfare.

Network Outage: Kelly Commons - 12/15/2023 - RESOLVED

UPDATE: We have resolved this issue as of 9:35AM .

We are currently investigating a network outage in Kelly Commons that is affecting wired and wireless connectivity. We will post updates as we have them.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

COMPLETE: Moodle Scheduled Maintenance - Friday 12/29/23 6PM to Saturday 12/30/23 2AM

UPDATE: As of approximately 11:00 PM Friday 12/29/2021, the Moodle scheduled maintenance and updates have been completed. Moodle is now AVAILABLE. Some users may need to clear their web history/cookies or restart their browser for the new changes to apply. 

COMPLETE: The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 6PM on Friday 12/29/2023 and is expected to end Saturday 12/30/2023 at 2AM.  During this time, we will be upgrading the current Moodle 3.11 system to Moodle 4.3, as well as implementing important system updates in preparation for the 2024 academic year.

We anticipate that the maintenance will be completed between 12/29 6:00 PM - 12/30 2:00 AM during which time the Moodle system will be UNAVAILABLE.

Your Feedback Is Needed!

As another semester comes to an end we need your help! Customer satisfaction is very important to us. We value your feedback and would like to hear about your overall experience with ITS.

Please take this 1-2 minute survey to tell us about your experience with ITS for the Fall 2023 semester.

ITS Training Services

Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. To take advantage of this service use this form.

If You Use Microsoft Outlook to Access Gmail Action Required

 All those who utilize Microsoft Outlook to access their Manhattan College emails must transition to the new login method prior to June 1, 2024. Please review these instructions and reach out to its@manhattan.edu if further assistance is needed.

Hiring Offer That Requires Use of a non-@manhattan.edu Email Address

 

"I assure you" meme regarding how we're not hiring remote student research positions that requires one hour of work for $370/week.

Be aware of a phishing attack offering remote job positions for students that explicitly states that the hiring professor prefers that applicants use their personal email accounts (as opposed to their individual @manhattan.edu email address) or mobile phone for hiring communications.

If you were not scammed, maybe a friend is in the process of being scammed. Talk to your friends about this. Maybe someone you care about will be impacted by this if you do not.

Create shareable video presentations in Google Slides

 

What’s changing

We’re introducing slides recordings, a new Google Slides feature that lets you easily record yourself presenting, and then share the presentation with others to view when it works for them. From webinars, to employee trainings, to lessons for your classroom, slides recordings help you effortlessly record visual and engaging presentations without ever leaving Slides. 

Why it’s important 

This feature helps you share more engaging video presentations with others for easy, flexible viewing. Whether sharing video content inside of your company or externally, with slides recordings you don’t need to use a separate video recording tool. 

Additional details 

You can use your computer's built-in or external camera and microphone hardware to add your voice and webcam feed to your recording. 

Getting started 

• Visit the Help Center to learn more about recording a slideshow, finding your recording, sharing your recording, removing a recording and more. Please note that recording-creation is only accessible using Google Chrome on your Desktop. Recordings cannot be created on mobile devices and are not accessible from the Slides mobile app. However, you can find and view your recording using the Drive mobile app. 

Rollout pace 

• Gradual rollout (up to 15 days for feature visibility) starting on November 28, 2023 

Resources 

• Google Help: Use slides recording in Google Slides

Reposted from: https://workspaceupdates.googleblog.com/2023/11/create-shareable-video-presentations-in-google-slides.html

Updates to the Google Drive scanner on Android & iOS devices

 

What’s changing

For years, users have had the ability to scan physical documents, such as a receipt or passport, using the Google Drive app on Android devices. And earlier this year, we added additional functionality to recommend relevant title suggestions for scanned documents by leveraging machine learning. 

Today, we’re introducing additional enhancements to the Drive scanner on Android devices, which now powers the Google Pixel camera and includes improvements to the scanner experience when capturing content. Specifically, you’ll notice: 

• Automatic capture to help you get the best scan quickly 
• Camera viewfinder that helps you position your document for the highest quality scan 
• The option to import from your camera roll 
• A faster way to initialize a scan with a new scanner button 

We’re also expanding the Google Drive scanner and title suggestion feature to iOS devices. Now, when using your iOS phone or tablet, you can easily scan and digitally organize physical documents, crop them if needed, and receive relevant title suggestions based on machine learning. 

Getting started

• Open the Drive app on your Android device > scan a document via the camera icon or scan a document via the Scan button under the “+” icon > assess/adjust the automatic cropping > scan multiple pages in a session (if needed) > apply filters > save to Drive. 
• Open the Drive app on your iOS device > scan a document via the camera icon or scan a document via the Scan button under the “+” icon > > scan multiple pages in a session (if needed) > click on scan to apply filters or crop as needed > save to Drive. 
• Note: Title suggestions are only available in the US. 
• Visit the Help Center to learn more about scanning documents with Google Drive. 

Rollout pace

iOS: 

• Full rollout (1–3 days for feature visibility) starting on November 28, 2023 

Android: 

•  This feature is now available 

Availability 

• Available to all Google Workspace customers and users with personal Google Accounts 

Resources 

• Google Help: Scan documents with Google Drive

Reposted from: https://workspaceupdates.googleblog.com/2023/11/updates-to-google-drive-scanner-on-android-and-ios.html

Introducing a new homepage view in Google Drive

 

What’s changing

Over the years, we’ve added features to Google Drive that help you more efficiently find files and folders. In October, we launched a new view in Google Drive that shows all pending access requests, recent comments, and approvals for files to help you quickly see recent activity and take action, all in one place. 

Today, we’re excited to introduce the latest series of changes that accelerate user productivity across new views in Drive. A new streamlined homepage for Drive called Home makes it easier and faster for you to find files that matter most. Specifically, you’ll notice: 

• Personalized file and folder suggestions with machine learning algorithms that can help you get started quickly. These suggestions utilize a variety of signals, such as what files or folders you’ve recently opened, shared or edited, or what documents are attached to upcoming Calendar events. 
• Filter chips to narrow down your search and find relevant files faster across Drive, making it easy to find suggested files by type, people, modified date or the location. 
• A more modern design inline with Google Material Design 3 guidelines that helps you navigate across Drive much more efficiently.

Extended rollout (potentially longer than 15 days for feature visibility) starting on November 28, 2023 

Reposted from: https://workspaceupdates.googleblog.com/2023/11/introducing-new-homepage-view-in-google-drive.html

Subscribe to the ITS Blog

Don't miss a beat. Stay current with all ITS news from new articles to outages. All you need to do is subscribe and you will get all new posts to your inbox.

Keyboard Shortcuts

Check out our new article reviewing Keyboard Shortcuts.

Colleagues Doing Great Things

Is there a process or tool that you or a colleague have developed or are using that works very well and might be helpful to others? Please nominate yourself or your colleague and their process/tool. A member of the ITS training team will reach out to discuss possibly documenting this in a knowledge article, training video and/or a live workshop. Please send in your nominations via this form.

Raise your hand with gesture detection in Google Meet Coming Soon

 

What’s changing 

Until now, raising your hand to ask a question in Google Meet is done by clicking the hand-raise icon. Starting today, you can also raise your physical hand and Meet will recognize it with gesture detection. To ensure the gesture is detected, make sure your camera is enabled and your hand is visible to the camera, away from your face and body. As an active speaker, the gesture detection will not be triggered; when you’re no longer the active speaker, gesture detection will resume.

Getting started

• Admins: There is no admin control for this feature.
• End users: This feature will be OFF by default and can be turned on by selecting More options > Reactions > Hand Raise Gesture. Visit the Help Center to learn more about raising your hand in Google Meet.

Rollout pace

• Rapid Release domains: Full rollout (1–3 days for feature visibility) starting on November 21, 2023
• Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on November 28, 2023

Availability

• Available for Google Workspace Business Plus, Business Standard, Enterprise Essentials, Enterprise Plus, Enterprise Standard, Enterprise Starter, Education Plus, the Teaching and Learning Upgrade customers, and Google Workspace Individual subscribers

Resources

• Google Help: Raise your hand in Google Meet

Reposted from: https://workspaceupdates.googleblog.com/2023/11/google-meet-hand-raise-gesture-detection.html

ITS Training Services

Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. To take advantage of this service use this form.

 

UPDATE: Telephone Outage 11/17/2023 Resolved

Dear Manhattan College Community,

The telephone service has been restored.

ITS will continue to monitor the situation.

Thank you for your patience.

Information Technology Services (ITS)

Update: Campus Network Outage - 11/16

Update: 11/17 4:30 PM: ITS will be conducting a short test on our network tonight at 9:30 PM. This test is expected to last for 20-30 minutes, during which our network will be unavailable. We apologize in advance for any inconvenience this may cause and appreciate your patience on this matter.

_____________________________________________________________________________________

Update 11/16 2:44 PM: Network stability has improved. However, please be informed that ITS will be conducting maintenance on our network tonight, 11/16, starting at 10:00 PM to 11:00 PM. During this time, the network will be temporarily unavailable.

_____________________________________________________________________________________

The campus has been experiencing intermittent network disruptions due to challenges faced by our mainstream internet service provider. 

ITS is actively addressing and monitoring the situation to ensure a swift resolution. 

We apologize for any inconvenience. Thank you.

COMPLETED: Network Upgrade - O'Malley Library 4th Floor - 11/22 - 10 AM to 2 PM

In order to maintain a safe, secure, and reliable network, ITS will be upgrading the equipment in O'Malley Library 4th Floor. This will occur on November 22nd and is expected to last from 10 AM - 2 PM. This maintenance will cause our network on the 4th Floor of O'Malley to be down durring the duration of the upgrade. It is important to clarify that this upgrade only affects wired connections on the 4th floor, impacting areas such as the 410 lab, offices, printers, and other hardwired connections. WiFi functionality will remain uninterrupted durring this time.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

UPDATE: Non-Planned Outage: Banner / Self-Service

Dear Colleagues,

Service has been restored to Banner / Self-Service.

We will continue to monitor the situation.

We apologize for any inconvenience. 

Information Technology Services

Stay alert -- Employee Benefit Scam

This morning many phishing campaign emails announcing an "employee benefit" were delivered successful to our Gmail-secured inboxes.

The emails are similar to the following

  
From: Leszek Buller <l.buller@uksw.edu.pl>
Subject: 2023 Employees Benefit Program

Dear Employee,

We hope this message finds you in good health and high spirits. We
understand that the past year has been challenging for many, and we want to
extend our support during these difficult times. We are excited to
introduce the 2023 Employees Benefit Program, designed to provide financial
assistance to our valued families and employees.

As part of our ongoing commitment to your well-being, we have established a
program that aims to ease financial burdens and provide some relief. We
have allocated funds to provide *$700* to each family and employee that
meets the designated criteria.

If you or your family have experienced financial hardship and could benefit
from this program, we encourage you to apply. The application process is
now open and will remain so until *November 20, 2023*. To apply, sign in
using the link provided below:

Employees Benefit Program

Sincerely,

*2023-EBP support team*

The hyperlink's URL is an agilecrm.com hosted credential harvesting form. If you happened to share your credentials or if you are unsure if you did, please change your JasperNet password.

Credential harvesting form.

RESOLVED: Remotely Login Issues

UPDATE: This issue has been resolved as of 11/8/23 and all users are able to login. Should any issues persist, please contact its@manhattan.edu

When logging into Remotely, first time users of the service may experience an issue where they are unable to login. ITS is aware of this issue and is actively working on a fix. ITS will notify the community once the issue is resolved.

Update: Banner & Self-Service Outage

Dear Colleagues,

The administrative system is restored and available.  

ITS is working to identify the root cause and to ultimately prevent this issue from happening in the future.

We apologize for any inconvenience that this unplanned outage has caused.

ITS

Dear Colleagues,

The administrative system is experiencing an outage that has impacted Self-Service and this morning's registration process.

ITS is working to resolve this issue as quickly as possible.

ITS

25Live Outage

Update from Collegenet 4:15PM November 2, 2023:

Dear Series25 Customer,

On Thursday, November 2, CollegeNET experienced a service outage due to a near complete power failure at our data center.

This incident has been rectified.

All Series25® services are now available.


Update from Collegenet 12:44PM November 2, 2023:


Dear Series25 customer,

On Thursday, November 2, CollegeNET experienced a service outage due to a near complete power failure at our data center. This incident began at approximately 5 AM PT and continues to the present.

During this outage, all Series25® services are temporarily unavailable. We understand the importance of these services to your operations and apologize for any inconvenience this may cause.

Our IT team is actively managing the situation, with personnel on-site at the data center. Rest assured that they are prepared to restore our services as soon as power is fully restored within our server area.

Series25 services will resume when our data center regains power. We will notify you as soon as our services are back online. You are our top priority, and we appreciate your patience and understanding as we work to resolve this issue.

If you have any questions, please contact Functional Support (asktrainers@collegenet.com) or your Account Manager (series25implementation@collegenet.com).

Thank you for your continued trust in Series25 software. We are committed to ensuring a swift resolution.
Sincerely,
Your CollegeNET Series25 Team

Original Message from ITS:

 We are aware of an outage regarding 25Live and have reported the issue to Collegenet. We are awaiting an update from Collegenet.

If You Use Microsoft Outlook to Access Gmail Action Required

 All those who utilize Microsoft Outlook to access their Manhattan College emails must transition to the new login method prior to June 1, 2024. Please review these instructions and reach out to its@manhattan.edu if further assistance is needed.

UPDATE 11/4: Network Upgrade - Chrysostom Hall - 11/4 - 6AM to 8 AM

UPDATE: This maintenance has been completed as of 7:49 AM.

In order to maintain a safe, secure, and reliable network, ITS will be upgrading the equipment in Chrysostom Hall. This will occur on November 4th and is expected to last from 6 AM-8 AM. This maintenance will cause our network to be down during the duration of the maintenance period and will affect devices that connect to the internet.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Miguel Network Maintenance - 10/28 - 6AM - 8AM

UPDATE 6/28 7:50 AM : Maintenance Completed

In order to maintain a safe, secure, and reliable network, ITS will be performing maintenance on our network infrastructure in Miguel Hall. This will occur on Saturday, October 28th is expected to last from 6am to 8am. This maintenance will cause the wired and wireless networks to be down during the duration of the maintenance period.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Miguel Hall Network Outage

Update 12:36PM 10/17/23: All Miguel network issues are now resolved.

Update 11:40AM 10/17/23: A second piece of equipment failed and is being worked on currently. We expect the issue to be resolved within the hour.

Update 10:40AM 10/17/23: The original outage was caused by equipment failure due to a steam pipe leak. This outage was repaired by 10:40AM.

We are aware of a network outage currently affecting Miguel Hall. We are working to restore network access as quickly as possible and will update here when information becomes available.

New view in Google Drive shows recent activity in one place

 Starting yesterday Google is releasing a new feature to Google Drive that will add an Activity page. The link, entitled Activity, will display on the left side menu in the web interface. Learn more at their blog post.

If You Use Microsoft Outlook to Access Gmail Action Required

All those who utilize Microsoft Outlook to access their Manhattan College emails must transition to the new login method prior to June 1, 2024. Please review these instructions and reach out to its@manhattan.edu if further assistance is needed.

Miguel Network Maintenance - 9/30 - 6AM - 8AM

UPDATE 9/30 6:54AM: Maintenance has been completed 

In order to maintain a safe, secure, and reliable network, ITS will be performing maintenance on our network infrastructure in Miguel Hall. This will occur on Saturday, September 30th is expected to last from 6am to 8am. This maintenance will cause the wired and wireless networks to be down during the duration of the maintenance period.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Basic Computer Troubleshooting Tips and Tricks

 

• A great first step is to turn the device off and back on again.
• In most cases, someone else has already resolved your issue. Search Google describing your issue and you will most likely find a step by step guide to resolution.
• Check the device manufacturer support page.

Semesterly Reminder About Ticket Creation Best Practices

Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973.

Argos Enterprise Reporting Made Easy

Argos is an easy interface to interact with data from Banner. Note that Argos is for reporting only and not meant for data entry. You can easily download your Argos report to an excel file for offline data manipulation. Check out this article on Argos navigation to learn more. 

Banner Communication Manager Could Help You!

If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article. 

If this is something you would like to explore further please email its@manhattan.edu for a BCM Consultation to arrange a setup and training session.

Hayden/Miguel/Memorial Network Outage - 9/11

12 September 2023 7:00pm 

Outagtes in Hayden have been resolved. Network connectivity have been fully restored.

----------------------------------------------------------------------------------------------------------------------

12 September 2023 5:30pm 

Outagtes in Miguel have been resolved. Network connectivity have been fully restored.

----------------------------------------------------------------------------------------------------------------------

12 September 2023 3:00pm 

Hayden has partially been restored. There are roaming outages and the 4th and 5th floors.

----------------------------------------------------------------------------------------------------------------------

12 September 2023 9:00am 

Networking engineering is swapping in working equipment as a temporary solution. We expect connections in Hayden to start coming back in line at approximately 11:am. 

----------------------------------------------------------------------------------------------------------------------

Due to an equipment power failure, our network equipment will be taken offline, which is causing network outages throughout Hayden, Miguel and Memorial These outages will continue to happen for the foreseeable future. We will keep you updated with any news.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Scheduled Downtime Tonight (1hr)

Dear Colleagues,

ITS is taking the Administrative System (Banner) offline this evening (9/11/2023) between 8:00 pm - 9:00 pm to apply a Financial Aid upgrade.

Thank you for your patience.

ITS

Horan Network Maintenance - 9/16 - 6AM - 8AM

Update: This maintenance has been completed as of 6:55 am.

In order to maintain a safe, secure, and reliable network, ITS will be performing maintenance on our network infrastructure in Horan Hall. This will occur on Saturday, September 16th is expected to last from 6am to 8am. This maintenance will cause the wired and wireless networks to be down during the duration of the maintenance period.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

ITS Knowledge Base

 Did you know that you can get answers to most of your ITS questions at our Knowledge Base?

Fall 2023 Client Service Prioritized Support August 28 - September 15

  ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 28 - Friday, September 15, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Semesterly Reminder to Check drive.google.com

This is your semesterly reminder to make sure that all your files are backed up by checking drive.google.com to make sure that your file sync is working properly. If your files do not show up at drive.google.com they are not properly backed up and are at risk of loss. If you need any assistance, email its@manhattan.edu.

Fall 2023 Client Service Prioritized Support August 28 - September 15

 ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 28 - Friday, September 15, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Hayden Network Equipment Upgrade - 9/2

UPDATE: This maintenance has been completed as of 9:52AM.

In order to maintain a safe, secure, and reliable network, ITS will be upgrading the core equipment in Hayden Hall. This will occur on September 2nd and is expected to last from 6 AM-10 AM. This maintenance will cause our network to be down during the duration of the maintenance period and will affect devices that connect to the internet.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Fall 2023 Client Service Prioritized Support August 28 - September 15

 ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 28 - Friday, September 15, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

25Live Outage

Update 11:23AM from 25Live Support:

Dear Series25 customer, We are pleased to let you know that all Series25 services have been restored following unexpected technical difficulties. Affected Services: 25Live (Double-click prevention causing slowness for some users) Date of Incident: 08/22/23 Our first priority is to provide our customers with the best possible service. We thank you for your patience while we worked to resolve the issue as quickly as possible for you. If you have any questions or concerns about the incident, please contact Technical Support (support@collegenet.com).

Please see the below message from 25Live Support:

CollegeNET is currently experiencing technical issues that could result in slowed or interrupted Series25 services.

Affected Services:  25Live

We appreciate your understanding as we actively work to find solutions for these issues. You will receive a confirmation once all issues are resolved.

Tell ITS!

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

• Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 
  
  
• Have a good experience? Let us know! 
  
  
• Have a bad experience?  Let us know what went wrong so we can correct it for the future.  
  
  
• Have an idea to improve tech at the college?  We want to know about it.  
  
  
• Make sure to give us your name so we can give you credit if the idea is implemented.
  
  

If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Welcome Back from ITS Important Service Reminders Fall 2023

We would like to welcome everyone back to campus and trust everyone had a relaxing and restorative summer break.

ITS Summer Updates

Classroom Technology Training

ITS would like to encourage you to reach out for a training session with a member of the Technology Training team to review the technology in your classroom if you are not comfortable with it. Email its@manhattan.edu and let us know what room you would like to receive the training in. 

Prioritized Support 

ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 28 - Friday, September 8, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

ITS Service Report link takes you to a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.

Not sure if a classroom issue has been resolved? Click here for an up to date Room Issues Report: Complete with details on current status of each room that has an issue.

ITS STARS Update:

A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. Any students interested in working for ITS can apply at the Campus Job Listing site.

Reminders

Have a question? Check out our Knowledge Base first.

The best way to get in touch with a Client Services representative is an email to its@manhattan.edu 

or a phone call to x7973 (718-862-7973) 

Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message

Please follow these instructions to update your personal email address:

How to Update Your Personal Email.

Remember that IT Services will never ask you for your password.

We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used AV cables and adapters as well as projector remotes in all yet-to-be-renovated classrooms. Faculty requiring other specialty cables or adapters should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.

Client Services currently has 2 convenient locations: Jasper Hall, Ground Floor, North Side & RLC 103C. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to: Tell ITS

Follow us on Twitter @MC_ITS and Instagram mc_ITS.

Check out our Manhattan College ITS Blog. Subscribe to ITS Blog.

Thanks and wishing everyone a productive semester on behalf of the ITS team!

Classroom Training This Week!

 All Faculty are encouraged to take advantage of Classroom Training that is offered the week of August 21st to re-familiarize yourself with the technology in your classrooms. To schedule training, simply email its@manhattan.edu with your availability the week of August 21st as well as which classrooms you will be teaching in. We will assign one of our trainers to meet with you to review the technology. If you prefer, here are the knowledge articles for the classroom technology that you can review at your own pace. It is recommended that you check out your classroom prior to your first class to ensure that you are comfortable with its operation. If you are unavailable the week of August 21st we can meet you at another time. Just keep in mind that once the semester starts, accessing classrooms becomes more difficult since classes are in session.

Fall 2023 Client Service Prioritized Support August 28 - September 15

ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 28 - Friday, September 15, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

COMPLETE: Moodle Scheduled Maintenance on Friday Evening 8/25/2022 8:00PM-10:00PM

UPDATE:  As of approximately 8:40PM Friday 8/25/2023, Moodle updates are complete and the system is functioning normally.

The Manhattan College Moodle system will be undergoing system maintenance starting at 8:00PM on Friday 8/25/2022 to implement important system updates.  We anticipate that the maintenance will be completed between 8:00PM - 10:00PM during which time the Moodle system may be UNAVAILABLE.

Classroom Training Fall 2023

All Faculty are encouraged to take advantage of Classroom Training that is offered the week of August 21st to re-familiarize yourself with the technology in your classrooms. To schedule training, simply email its@manhattan.edu with your availability the week of August 21st as well as which classrooms you will be teaching in. We will assign one of our trainers to meet with you to review the technology. If you prefer, here are the knowledge articles for the classroom technology that you can review at your own pace. It is recommended that you check out your classroom prior to your first class to ensure that you are comfortable with its operation. If you are unavailable the week of August 21st we can meet you at another time. Just keep in mind that once the semester starts, accessing classrooms becomes more difficult since classes are in session.

Downtime: Administrative Systems Maintenance (Banner/Self-Service)

Dear Colleagues,

On July 28th, (Friday night) starting at 8:00pm and lasting until 11:00pm, Banner & Self-Service will be offline for maintenance.

Thank you in advance for your patience.

ITS

Miguel Network Outage - 7/25/2023

UPDATE (7/26 - 12pm):  Power has been restored to our network equipment and WIFI and wired network service has been restored. Please reach out via the mediums below if you are still experiencing a network service outage.

UPDATE: The Network outage was caused by a power outage in one of our network closets. Physical Plant is currently working on restoring power.

We are currently investigating a partial network outage in Miguel Hall. both wired and wireless connectivity are affected. We will post updates once more is known.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Planned Networking Outages 7/25-7/26: O'Malley Library 4th Floor & Hayden

Update 8/08: Hayden Hall maintenance completed.

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Update 8/01: Hayden Hall upgrades will continue on Tuesday, August 8th, from 5:30PM to 8:30PM

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Update 7/25: Please be advised that the library 4th floor upgrades are rescheduled to Monday, August 1st, from 2:00PM to 5:00PM. 

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In order to improve network reliability throughout campus, ITS will be conducting upgrades on network equipment that services the campus. The maintenance will occur on 7/25 and 7/26 from 5:30PM to 8:30PM. During the maintenance windows, some network services in the following buildings, including internet access, scanning, and printing, may be unavailable.

The upgrade schedule is as follows: 

Tuesday 7/25: Library 4th Floor

Wednesday 7/26: Hayden Hall 

Thank you for your understanding and cooperation. If you have any questions, please contact ITS at its@manhattan.edu or at our extension x-7973.