Wednesday, July 28, 2021

ITS: Google Drive Security Update

ITS would like to make you aware of a new Google Drive security update coming soon. 

Beginning on September 13, 2021 Google will be applying a new security update to some of your shared files. This means that if you have shared a file with someone and they have not yet opened it, after September 13th they will need to request access to it to view it. This may cause an increase in access requests. Those who have already viewed the files will still be able to.

To find out which files will be impacted you can follow these instructions

For questions or further assistance please contact ITS at its@manhattan.edu or 718-862-7973

Monday, July 26, 2021

Network Maintenance - July 30th from 9am-11am

 In order to ensure a high quality of service and to prevent service outages in the future, ITS will be performing maintenance on some of our infrastructure equipment. We'll be performing this maintenance on Friday, July 30th from 9am-11am. This maintenance will cause an outage on some services, such as Remotely, Banner, and VPN access. 


We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Lee Hall - Brief Network Outage - 7/28/2021 at 930am

Physical Plant will be conducting a generator test in Lee Hall on Wednesday, July 28, 2021. The generator test will commence in Lee Hall at 9:30am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Lee Hall will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Monday, July 19, 2021

New Feature: Change your background in a Meet on your smartphone or device

You can now change your background in a Google Meet when you are on your smartphone or device! 


Google has announced the roll out of this new feature for both Android and Apple operating systems. To download the Google Meet app for Android OS, click here and to download the app for Apple OS, click here.

For more direction on how to change your background on your smartphone or device, please check out this link

Thursday, July 15, 2021

Planned Outage - Administrative System

Dear Colleagues,

Information Technology Services will be upgrading the Oracle Database starting July 16th at 6:00pm - July 18th. This will require Banner and related applications such as Self-Service to be offline during this period.

Thank you for your patience during this timeframe.

Information Technology Services

UPDATE: 2:16pm Wifi Completely Restored. - 15 July 2021 WIFI OUTAGE ALL OF CAMPUS

Upate 2:16 pm

Wifi has been completely restored. 

------------------

Update: 2:07pm

Wifi has been restored to most of campus. We are working to restore wifi completely. 

----------------

ITS is troubleshooting a campus wide wifi outage affecting all of campus. 

Thursday, July 8, 2021

WIFI outage in Smith Auditorium - 7/8/2021

UPDATE: ITS was able to replace the failed equipment early Friday afternoon and wifi access has been restored in Smith Auditorium. 
------------------------------------------

ITS is aware of a wifi outage occurring in Smith Auditorium only starting at 7/8/2021 at 319pm. There has been some equipment failure and ITS is currently working with our vendor to replace the faulty equipment.

Wired connectivity is not affected at this time. Wireless throughout the rest of the campus, including in the chapel, is also not affected. 

We apologized for the inconvenience that this may cause. ITS is working as fast as we can to replace this equipment. If you have any questions, comments, or concerns, please do not hesitate to contact ITS at 718-862-7379 or via email its@manhattan.edu.

Wednesday, July 7, 2021

TeamDynamix Email Outage

TeamDynamix, our ticketing system, had an outage yesterday that caused a delay in email delivery.  The outage has since been resolved by TeamDynamix and all is operating normally.  We apologize for any inconvenience this caused.

Thursday, June 24, 2021

Network Outage

The ITS networking team was able to quickly trace the root issue to an important piece of Network Hardware that is functional, but aging.

8:44AM 6/24/21: Issue is resolved.  Network service is back to normal operation.

8:40AM 6/24/21: ITS is aware of a network outage that may be affecting some services as of 8:35AM Thursday June 24, 2021.  We are working diligently to investigate and correct the issue.  We will provide further information as it becomes available.

Tuesday, June 22, 2021

New Student Employment Opportunities with ITS!

 ITS is hiring and looking to fill the following 3 student positions ASAP: 

  • Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  For a more detailed description please check the Student Employment website for this listing.

  • Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.

  • Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.

     Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Wednesday, June 16, 2021

Wireless Network Upgrade on July 2nd

UPDATE: This maintenance has been completed as of 2 pm.


 In order to maintain a safe, secure, and reliable wireless network, ITS will be upgrading core equipment of our wireless infrastructure. This will occur on July 2nd at 6am and is expected to last ALL DAY This maintenance will cause the wireless network to be down during the duration of the maintenance period and will affect devices that generally connect to the wireless network, including Kramer devices in classrooms. This maintenance will not affect the wired networks across campus.


We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Tuesday, June 15, 2021

COMPLETE - Lee Hall/Horan Hall - Brief Network Outage - 6/16 at 11am

UPDATE: As of 6/16/2021, at 1135am, this scheduled generator test was complete.

_____________________________________________________________________________________________________

Physical Plant will be conducting a generator test in Lee Hall and Horan Hall on Wednesday, June 16, 2021. The generator test will commence in Lee Hall first at 11:00am, followed by Horan Hall at 11:30am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Lee and Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Wednesday, June 9, 2021

New Student Employment Opportunities with ITS!

ITS is hiring and looking to fill the following 3 student positions ASAP: 

  • Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  For a more detailed description please check the Student Employment website for this listing.

  • Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.

  • Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.

     Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Monday, May 24, 2021

End of Semester Feedback Needed!

Congratulations on the ending of another successful semester! 

We need your help! The feedback you provide about our customer service and some of the services and products available to you, is invaluable and helps us to evaluate and improve them. 

Please help us by completing the following surveys. Each one will only take 5 minutes or less and your feedback is valued.

1. Customer satisfaction is very important to us. We value your feedback and would like to hear about your overall experience with ITS.

Please take this 1-2 minute survey to tell us about your experience with ITS for the most recent semester. 

2. Smart classrooms are defined as rooms that have the latest technology standard in place.

Please take this 4-5 minute survey to tell us about your experience with classroom technology and help us learn more about where, when, why and how you are using it.


3. Web Print (powered by PaperCut) is a web-based printing service that allows quick printing on campus from your own laptop to any public computer lab printer without the need to install any software. ITS has taken the initiative to implement Web Print in the following computer labs:

DLS - 309, 314
LEO - 102
OMAL - 1FL, 206, 410, 506, Kiosk
RLC - 102, 103, 104, 105, 107, 208

Please take this 2-3 minute survey to tell us about your experience with Web Print and help us learn more about how we can improve this service.


4. Google Jamboard is a digital whiteboard that can be used by students, professors and staff. It has a range of features from digital whiteboard to remote collaboration to video conferencing and more. ITS introduced them on campus during Summer of 2017 and they are currently located in:

O'Malley - 401
Leo Student Study Space- (4 Jamboards available for use)
Leo Center for Academic Success

Please take this 4-5 minute survey to tell us about your experience with Google Jamboard and help us learn more about where, when, why and how you are using it.



Friday, May 21, 2021

Wireless Network Maintenace on May 24th from 7am -8am

UPDATE: This maintenance was completed as of 7:43am.

 In order to maintain a safe and reliable wireless network, ITS will be conducting maintenance on the wireless networks across campus. This will occur on May 24th from 7am to 8am. This maintenance will cause the wireless network to be down during the duration of the maintenance period and will affect devices that generally connect to the wireless network, including Kramer devices in classrooms. This maintenance will not affect the wired networks across campus.


We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Wednesday, May 5, 2021

Computer Lab Software Request Deadline for Fall 2021 is July 2nd, 2021

 If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2021 semester should be submitted by July 2nd, 2021. Requests submitted after the deadline may not be installed in the labs for the Fall 2021 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.


Please submit your Software Request forms ASAP.

Tuesday, May 4, 2021

CS&O-ChatBot BETA: Back and Enhanced with Your Feedback!

Last Spring, ITS at Manhattan College introduced a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by a former STAR, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter!


We have taken the time to review the questions and issues that the chatbot has been receiving as well as the feedback we received, and have updated it to included more resolutions!

You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.


The Chatbot is running through Google Chat and is easy to install. To install the Chatbot please follow these instructions.


ITS is very excited about the CS&O-ChatBot BETA and would like to encourage you to take advantage of it!  We will continue to actively monitor the issues and questions being sent and the feedback being submitted, and update the responses to ensure as many issues and questions as possible, can be resolved. 


Our goal is to make sure this tool is as useful and beneficial to the community as possible, and we would greatly appreciate any feedback you may have. Please fill out our CS&O Chatbot Survey and tell us what you think! 

Thursday, April 29, 2021

Classroom Podium Clean Up

The ITS Operations team has completed cable management in select podium classrooms. Upon completion of this project, the laptop display cables are now bundled together and separated from the hybrid learning equipment. This was done to clean up and organize the podiums.


Before:


After:






Wednesday, April 28, 2021

Phishing Security Refresher

Cyber security is the practice of protecting computers, servers, mobile devices, electronic systems, networks, and data from attacks. These cyberattacks are usually aimed towards destroying sensitive information, extorting money from users, or interrupting normal business processes.


Phishing is the practice of sending fraudulent emails that resemble emails from reputable sources. The aim is to steal sensitive data like credit card numbers and login information. It’s the most common type of cyber attack.


Phishing attacks are designed to trick users into taking actions that are not in their best interests. They can be avoided by doing the following:

  • Verify message sender

  • Before clicking a link, verify that it goes to where it claims by hovering over it and checking the destination URL and browse to the target site directly in your browser.

  • Be cautious of attachments. Do not open a file that you’re not expecting.

  • Don’t enter your credentials into a site that you do not recognize.

  • Create a SPAM filter that detects viruses and blank senders.

Friendly Reminders:

  • You should always inform ITS of any suspicious emails you receive but when in doubt, forward the email in question to its@manhattan.edu so we can verify

  • If you would like help setting up filters in your email you can use this link to put in a service request and a member of our Training Team will schedule a 1:1 appointment with you. 

For more information please check out this article


Thursday, April 22, 2021

Kelly Commons 5th Floor Projector Upgrades

As of April 15th, 2021 ITS has successfully completed projector upgrades in the Kelly Commons 5th floor. All projectors are currently up and running.

Wednesday, April 21, 2021

Network Maintenace - 4/24 at 7am-8:30am

UPDATE: This maintenance has been completed as of 8:10 AM.


In order to ensure a high quality of service and to prevent service outages in the future, ITS will be performing maintenance on some of our infrastructure equipment. We'll be performing this maintenance on Saturday, April 24th from 7am-8:30am. This maintenance will cause an outage on some services, such as Remotely, Banner, and VPN access. 


If you have any questions or concerns, please contact ITS at its@manhattan.edu or by calling 718-862-7973.

Monday, April 12, 2021

Google Drive, Docs, Sheets, and Slides Partial Outage

Update: As of 12:20PM, Google's Workspace Status Dashboard indicates issues are all resolved.

 Google is aware of an issue affecting some people utilizing Google Drive, Docs, Sheets, and Slides.  This issues is being worked on by Google.  You can check the Google Workspace Status Dashboard for updates on this outage.

Friday, April 9, 2021

Sporadic Service Outages.

 Over the past few weeks we have been experiencing sporadic service outages affecting on site services such as Banner and Remotely.

This is due to a known issue in the datacenter network switching system. We have been working with our vendor for the previous few months troubleshooting the issue and replacing parts as directed by our vendor. 

We will be performing more  maintenance  Saturday April 10 and hope to have this issue completely repaired as soon a possible. 

Thursday, April 8, 2021

Papercut Lab Printing Outage


Update 8:47AM 4/8/21: ITS resolved the issue with the Papercut Server.  Lab Printing is now fully operational again.

 The Papercut system is currently experiencing an outage.  ITS is aware of the issue and investigating.  This affects printing in all labs managed by Papercut.  We will update when we have more information.  

Monday, April 5, 2021

CS&O-ChatBot BETA: Back and Enhanced with Your Feedback!

Last Spring, ITS at Manhattan College introduced a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by a former STAR, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter!


We have taken the time to review the questions and issues that the chatbot has been receiving as well as the feedback we received, and have updated it to included more resolutions!

You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.


The Chatbot is running through Google Chat and is easy to install. To install the Chatbot please follow these instructions.


ITS is very excited about the CS&O-ChatBot BETA and would like to encourage you to take advantage of it!  We will continue to actively monitor the issues and questions being sent and the feedback being submitted, and update the responses to ensure as many issues and questions as possible, can be resolved. 


Our goal is to make sure this tool is as useful and beneficial to the community as possible, and we would greatly appreciate any feedback you may have. Please fill out our CS&O Chatbot Survey and tell us what you think! 

Friendly Reminder To Backup Your Data



With the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking drive.google.com to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

  • Your critical data should never reside in a single place.
  • The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
  • Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
  • Backups can be configured to run in real time when files on your computer are changed.
  • Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.
If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Tell ITS!

Tell ITS!

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

  • Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 

  • Have a good experience? Let us know! 

  • Have a bad experience?  Let us know what went wrong so we can correct it for the future.  

  • Have an idea to improve tech at the college?  We want to know about it.  

  • Make sure to give us your name so we can give you credit if the idea is implemented.


If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

COMPLETE: Horan Hall/Lee Hall - Brief Network Outage - 4/7 at 1115am

UPDATE: As of 12pm, this maintenance has been completed.

_______________________________________________________________________________________________________

Physical Plant will be conducting a generator test in Horan Hall and Lee Hall on Wednesday, April 7, 2021. The generator test will commence in Horan Hall first at 11:15am, followed by Lee Hall at 11:45am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Horan and Lee Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Friday, March 26, 2021

COMPLETE: Moodle Scheduled Maintenance on Thursday 4/1/2021 7:00AM-8:00AM

COMPLETE: As of approximately 7:20AM Thursday 4/1/2021, the Moodle scheduled maintenance has been completed. Moodle is now AVAILABLE. 


The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 7:00AM on Thursday 4/1/21 to implement important system updates. We anticipate that the maintenance will be completed between 7AM - 8AM during which time the Moodle system may be UNAVAILABLE.

Touchnet Emergency Maintenance

The Student Accounts Suite Touchnet is currently down due to emergency maintenance. There is currently no ETA on resolution.

Sorry for any inconveniences this has caused.

Friday, March 19, 2021

COMPLETE: Physical Plant Power Maintenance Mgl/Mem Halls 3/19 430pm

COMPLETE: Physical Plant has informed ITS that they are done with their maintenance as of about 620pm.
____________________________________________________________________________________

UPDATE: Physical Plant has changed the date and time of this maintenance to TODAY, Friday, March 19, from 430pm-530pm. We apologize for this short notice.
_____________________________________________________________________________________

Physical Plant will be conducting maintenance on a power breaker that services parts of Miguel and Memorial Halls. This maintenance is scheduled for Sunday, March 21, 2021 from 8am-10am.

This maintenance will affect both of the wired and wireless networks in these two buildings. Some parts of the building will still have power and wired/wireless capabilities.

We apologize for this inconvenience and will update this blog once the maintenance period is complete. If you have any questions, please contact ITS at 718-862-7379 or vie email at its@manhattan.edu.

Thursday, March 18, 2021

UPDATE: Emergency Maintenance in Mgl/Memorial buildings

UPDATE: As of 1:33PM, all network equipment should be back up. Please contact ITS if you are still experiencing a network outage.

____________________________________________________________________________________

Physical Plant is doing some emergency maintenance on some power breakers in Miguel and Memorial Halls. This maintenance will affect some wired/wireless in both buildings. Other buildings should not be affected.

We apologize for any inconvenience that this may cause. ITS will update the community once the power and the buildings' networks have been restored.

COMPLETE: Campus Wide Network Maintenance - 3/27/2021 at 6am

UPDATE 7:55am: This maintenance has been complete successfully. All services including wired Internet, wireless Internet, and Banner should be back up. If you experience any issues, please contact ITS.

UPDATE 6:50am: ITS ran into a couple of issues during this maintenance and will be extending the maintenance period until 8am. We will update the community if anything changes. You may still experience roaming Internet (both wired and wireless) as well as some services, such as Banner, outages. We apologize for this inconvenience.

______________________________________________________________________________________________________

ITS will be conducting campus-wide network maintenance on Saturday, March 27, 2021 from 6am-7am.

In order to migrate our Internet Service Provider (ISP) connection to a more stable connection, ITS will be conducting maintenance that will cause campus-wide network outages for both wired and wireless. Campus services, such as Banner, will also be affected during this maintenance period. You may notice Internet and services dropping a few times during the maintenance; this is expected.

If you have any questions or concerns, please contact ITS at its@manhattan.edu or by calling 718-862-7973.

COMPLETE: Network Maintenance Lee Hall - 3/19 530am-6am

UPDATE: As of 3/19/2021, 540am, this maintenance has been successfully completed.

_________________________________________________________________________________________________

ITS will be conducting maintenance on some network equipment located in Lee Hall on Friday, March 19, 2021 from 530am-6am.

In order to improve the wired and wireless networks on campus, as well as increase stability and security of the network, ITS will be updating the firmware on equipment located in Lee Hall. 

We apologize for any inconvenience that this may cause. If you have any questions, comments, or concerns, please contact ITS by emailing its@manhattan.edu or calling 718-862-7973. 

Monday, March 15, 2021

COMPLETE: Generator Test - Horan/Lee/Kelly Commons - 3/16 at 530am

UPDATE: The generator test was successfully completed this morning. 

________________________________________________________________________

Physical Plant will be conducting a generator test in Horan Hall, Lee Hall, and Kelly Commons on Tuesday, March 16, 2021. The generator test will commence in Horan Hall first at 530am, followed by Lee Hall at 6am, and finally Kelly Commons at 7am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Horan Hall, Lee Hall, and Student Kelly Commons will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Google Meet End Call For All/Quick Access Fix

Google has introduced a feature which allows the host to "End call for all". This means, as the host, you can now make sure that once you leave, no one else can stay in the Meet. However, choosing the end call for all option will turn also turn off your "Quick Access" settings. 

"Quick Access" is a host control that allows you to toggle a button on and off for "Quick Access" to the Meet, which means participants will be able to join automatically without requesting, or they will have to request to join even if they are using their @manhattan.edu email and the meeting host will have to manually admit participants one by one. The Quick Access panel also allows you to either allow or not allow everyone in the Meet to be able to share their screen or write in the chat but toggling the button on and off.

If you encounter this issue or would like further assistance with turning Quick Access features on and off please follow these steps.

Special thanks to Dr. Marc Waldman for creating the instructions linked above and sharing them with us!! 

ITS greatly appreciates any and all feedback from the community! 

As a reminder, if you have any ideas or suggestions for the creation of a Knowledge Base Article you think would be beneficial to the community, you can submit them here

Updated Email Safety Warnings

In response to ongoing phishing campaigns, ITS has instructed Google to display a warning message for any incoming email message that is not authenticated.

The warning message will display in Gmail's web interface and in Gmail's mobile app. This is a good opportunity to consider moving away from an email client for managing your manhattan.edu email.

Example warning message for unauthenticated emails.


Thursday, March 11, 2021

COMPLETE: ISP Conducting Network Maintenance - 3/18 2am-6am

UPDATE: Our ISP's maintenance this morning is completed.

________________________________________________________________________________

Our primary Internet Service Provider (ISP) will be conducting network maintenance on Thursday, March 18th, from 2am-6am. This maintenance will cause our campus network, both wired and wireless, to go down momentarily during the maintenance period. Below is the notice from our ISP:

You are receiving this email because there will be work performed, which may affect your service(s) with Hurricane Electric as specified below:


Window Start Time: Thursday, March 18, 2021 02:00 (UTC-0400)
Window End Time: Thursday, March 18, 2021 06:00 (UTC-0400)
Expected Impact: <1 hour
Reason: Router software upgrade to correct a software issue and enhance security and stability.


The scheduled maintenance will be complete prior to the campus opening, offices opening, and classes starting. ITS will monitor the maintenance and will switch to our secondary ISP if the need arises. 

If you have any questions or concerns, you can contact ITS at 718-862-7973 or via email at its@manhattan.edu

Tell ITS!

Tell ITS!

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

  • Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 

  • Have a good experience? Let us know! 

  • Have a bad experience?  Let us know what went wrong so we can correct it for the future.  

  • Have an idea to improve tech at the college?  We want to know about it.  

  • Make sure to give us your name so we can give you credit if the idea is implemented.


If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Tuesday, March 9, 2021

COMPLETE: Library Network Maintenance - 3/11 from 7am-8am

UPDATE: As of 745am, this network maintenance was completed successfully.

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ITS will be conducting network maintenance in O'Malley Library on Thursday, March 11 from 7am-8am.

In order to replace some failing equipment, ITS will be conducting maintenance that will affect both of the wired and wireless networks in the school's library. No other building will be affected by this maintenance.

If you have any questions, please contact ITS via email at its@manhattan.edu or by calling 718-862-7379.

Monday, March 8, 2021

Customize Your Google Meet Background with Images of Manhattan College!

You can now make Manhattan College your background in Google Meet!  

Google Workspace recently released a background feature that allows you to either blur or customize your background in a Google Meet by selecting one of the images google has provided or uploading your own. 

The office of Marketing and Communication provided us with some beautiful images of our  campus as well as a logo that you can now download to upload as your custom background. You can access the images directly from this link

Please use the following link for further direction on how to blur or upload a custom image for your background in Google Meet.


Thursday, March 4, 2021

COMPLETE: Moodle Scheduled Maintenance on Sunday 3/7/2021 6:30AM-9:00AM

COMPLETE: As of approximately 7:00AM Sunday 3/7/2021, the Moodle scheduled maintenance has been completed. Moodle is now AVAILABLE. 


The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 6:30AM on Sunday 3/7/21 to implement important system updates. We anticipate that the maintenance will be completed between 6:30AM - 9AM during which time the Moodle system will be UNAVAILABLE.

Monday, March 1, 2021

CS&O-ChatBot BETA: Back and Enhanced with Your Feedback!

Last Spring, ITS at Manhattan College introduced a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by a former STAR, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter!


We have taken the time to review the questions and issues that the chatbot has been receiving as well as the feedback we received, and have updated it to included more resolutions!

You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.


The Chatbot is running through Google Chat and is easy to install. To install the Chatbot please follow these instructions.


ITS is very excited about the CS&O-ChatBot BETA and would like to encourage you to take advantage of it!  We will continue to actively monitor the issues and questions being sent and the feedback being submitted, and update the responses to ensure as many issues and questions as possible, can be resolved. 


Our goal is to make sure this tool is as useful and beneficial to the community as possible, and we would greatly appreciate any feedback you may have. Please fill out our CS&O Chatbot Survey and tell us what you think! 

Sunday, February 28, 2021

Limited Service in the RLC 103C ITS Office 3/1/21 - 3/10/21

The RLC 103C ITS Office will have extremely limited service from March 1, 2021 - March 10, 2021. Our response time during this time period will be longer than usual. On Tuesday, March 2nd and March 9th the RLC 103C office will be closed. Sorry for the inconvenience.

If you require assistance, please send an email to its@manhattan.edu or call; x7973.

Thursday, February 25, 2021

COMPLETE: Campus-Wide Network Maintenance 2/27 at 6am

UPDATE: As of 645am, this maintenance has been completed successfully. Banner and all network services should be back online.

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ITS will be conducting campus-wide network maintenance on Saturday, February 27, 2021 from 6am-7am.

In order to replace some faulty equipment, ITS will be conducting maintenance that will cause campus-wide network outages for both wired and wireless. Campus services, such as Banner, will also be affected during this maintenance period. You may notice Internet and services dropping a few times during the maintenance; this is expected.

If you have any questions or concerns, please contact ITS at its@manhattan.edu or by calling 718-862-7973.

Tuesday, February 23, 2021

mancol.edu Email Alias Termination

 On March 1st, 2021, Manhattan College will terminate @mancol.edu email aliases. The domain manhattan.edu has been Manhattan College’s primary domain since 1996 and the domain mancol.edu has been legacy since that time.

The majority of our community does not use @mancol.edu. During December all users sending email with their @mancol.edu email alias or receiving email with their @mancol.edu email alias were notified of this termination.

Update any mailing list subscriptions, professional online accounts, etc. to use your @manhattan.edu email address and use your @manhattan.edu email address to send email.

If you have any questions or concerns please contact ITS at its@manhattan.edu.

What is Ransomware & How Can You Protect Yourself From It?

Ransomware is a class of malware that prevents you from accessing your systems or data and demands a sum of money to be paid in return for the decryption key. This has resulted in billions of dollars in losses with over 2 million incidents reported in 2019. These kinds of cyberattacks are getting more complex and are holding organizations hostage until they pay millions in ransom. Ransomware attacks have a new target every 14 seconds and have the ability to shutdown digital operations, steal information, and exploit businesses, essential services, and individuals. 


Below are precautions to protect you against the threat of ransomware:
  • Update software and operating systems. Outdated applications and operating systems are the target of most attacks.

  • Never click on links or open attachments in unsolicited emails.

  • Backup data on a regular basis. Keep it on a separate device and store it offline.

  • Restrict permissions to install and run software applications.

  • Enable strong spam filters to prevent phishing emails from reaching you and authenticate inbound email to prevent email spoofing.

  • Scan all incoming and outgoing emails to detect threats.

  • Configure firewalls to block access to known malicious IP addresses.

For more information on Ransomware and how to defend against it please check out these articles: 

Friday, February 19, 2021

Limited Service in the Jasper ITS Office 2/22/21 - 3/5/21

The Jasper ITS Office will have extremely limited service February 22, 2021 - March 5, 2021.  Our response times during this time frame will be longer than usual.  Sorry for the inconvenience. 

If you require assistance, please send an email to its@manhattan.edu or call; x7973.



Friday, February 12, 2021

POSTPONED - Lee/Horan Hall - Brief Network Outage - 2/16 at 10am

UPDATE: Physical Plant has postponed this generator test until later this month. We do not have a new date and time as to when this generator test will be conducted. We will update this blog post once we do.

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Physical Plant will be conducting a generator test in Lee Hall and Horan Hall on Tuesday, February 16, 2021. The generator test will commence in Horan Hall first at 10am, followed by Lee Hall at 11am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Lee and Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Wednesday, February 10, 2021

Faculty Workload Submission and Approval Support Session Signup

ITS is offering a Faculty Workload submission and approval support sessions beginning today at 12pm and lasting through Friday. Faculty members can sign up for a support session here

The support session will ask the faculty member or chairperson to share their screen and a member of ITS will walk them through the process of submitting or approving a form. 



If you are unable to attend any of these times please contact sleavey01@manhattan.edu