Monday, April 12, 2021

Google Drive, Docs, Sheets, and Slides Partial Outage

Update: As of 12:20PM, Google's Workspace Status Dashboard indicates issues are all resolved.

 Google is aware of an issue affecting some people utilizing Google Drive, Docs, Sheets, and Slides.  This issues is being worked on by Google.  You can check the Google Workspace Status Dashboard for updates on this outage.

Friday, April 9, 2021

Sporadic Service Outages.

 Over the past few weeks we have been experiencing sporadic service outages affecting on site services such as Banner and Remotely.

This is due to a known issue in the datacenter network switching system. We have been working with our vendor for the previous few months troubleshooting the issue and replacing parts as directed by our vendor. 

We will be performing more  maintenance  Saturday April 10 and hope to have this issue completely repaired as soon a possible. 

Thursday, April 8, 2021

Papercut Lab Printing Outage


Update 8:47AM 4/8/21: ITS resolved the issue with the Papercut Server.  Lab Printing is now fully operational again.

 The Papercut system is currently experiencing an outage.  ITS is aware of the issue and investigating.  This affects printing in all labs managed by Papercut.  We will update when we have more information.  

Monday, April 5, 2021

CS&O-ChatBot BETA: Back and Enhanced with Your Feedback!

Last Spring, ITS at Manhattan College introduced a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by a former STAR, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter!


We have taken the time to review the questions and issues that the chatbot has been receiving as well as the feedback we received, and have updated it to included more resolutions!

You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.


The Chatbot is running through Google Chat and is easy to install. To install the Chatbot please follow these instructions.


ITS is very excited about the CS&O-ChatBot BETA and would like to encourage you to take advantage of it!  We will continue to actively monitor the issues and questions being sent and the feedback being submitted, and update the responses to ensure as many issues and questions as possible, can be resolved. 


Our goal is to make sure this tool is as useful and beneficial to the community as possible, and we would greatly appreciate any feedback you may have. Please fill out our CS&O Chatbot Survey and tell us what you think! 

Friendly Reminder To Backup Your Data



With the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking drive.google.com to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

  • Your critical data should never reside in a single place.
  • The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
  • Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
  • Backups can be configured to run in real time when files on your computer are changed.
  • Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.
If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Tell ITS!

Tell ITS!

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

  • Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 

  • Have a good experience? Let us know! 

  • Have a bad experience?  Let us know what went wrong so we can correct it for the future.  

  • Have an idea to improve tech at the college?  We want to know about it.  

  • Make sure to give us your name so we can give you credit if the idea is implemented.


If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

COMPLETE: Horan Hall/Lee Hall - Brief Network Outage - 4/7 at 1115am

UPDATE: As of 12pm, this maintenance has been completed.

_______________________________________________________________________________________________________

Physical Plant will be conducting a generator test in Horan Hall and Lee Hall on Wednesday, April 7, 2021. The generator test will commence in Horan Hall first at 11:15am, followed by Lee Hall at 11:45am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Horan and Lee Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Friday, March 26, 2021

COMPLETE: Moodle Scheduled Maintenance on Thursday 4/1/2021 7:00AM-8:00AM

COMPLETE: As of approximately 7:20AM Thursday 4/1/2021, the Moodle scheduled maintenance has been completed. Moodle is now AVAILABLE. 


The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 7:00AM on Thursday 4/1/21 to implement important system updates. We anticipate that the maintenance will be completed between 7AM - 8AM during which time the Moodle system may be UNAVAILABLE.

Touchnet Emergency Maintenance

The Student Accounts Suite Touchnet is currently down due to emergency maintenance. There is currently no ETA on resolution.

Sorry for any inconveniences this has caused.

Friday, March 19, 2021

COMPLETE: Physical Plant Power Maintenance Mgl/Mem Halls 3/19 430pm

COMPLETE: Physical Plant has informed ITS that they are done with their maintenance as of about 620pm.
____________________________________________________________________________________

UPDATE: Physical Plant has changed the date and time of this maintenance to TODAY, Friday, March 19, from 430pm-530pm. We apologize for this short notice.
_____________________________________________________________________________________

Physical Plant will be conducting maintenance on a power breaker that services parts of Miguel and Memorial Halls. This maintenance is scheduled for Sunday, March 21, 2021 from 8am-10am.

This maintenance will affect both of the wired and wireless networks in these two buildings. Some parts of the building will still have power and wired/wireless capabilities.

We apologize for this inconvenience and will update this blog once the maintenance period is complete. If you have any questions, please contact ITS at 718-862-7379 or vie email at its@manhattan.edu.

Thursday, March 18, 2021

UPDATE: Emergency Maintenance in Mgl/Memorial buildings

UPDATE: As of 1:33PM, all network equipment should be back up. Please contact ITS if you are still experiencing a network outage.

____________________________________________________________________________________

Physical Plant is doing some emergency maintenance on some power breakers in Miguel and Memorial Halls. This maintenance will affect some wired/wireless in both buildings. Other buildings should not be affected.

We apologize for any inconvenience that this may cause. ITS will update the community once the power and the buildings' networks have been restored.

COMPLETE: Campus Wide Network Maintenance - 3/27/2021 at 6am

UPDATE 7:55am: This maintenance has been complete successfully. All services including wired Internet, wireless Internet, and Banner should be back up. If you experience any issues, please contact ITS.

UPDATE 6:50am: ITS ran into a couple of issues during this maintenance and will be extending the maintenance period until 8am. We will update the community if anything changes. You may still experience roaming Internet (both wired and wireless) as well as some services, such as Banner, outages. We apologize for this inconvenience.

______________________________________________________________________________________________________

ITS will be conducting campus-wide network maintenance on Saturday, March 27, 2021 from 6am-7am.

In order to migrate our Internet Service Provider (ISP) connection to a more stable connection, ITS will be conducting maintenance that will cause campus-wide network outages for both wired and wireless. Campus services, such as Banner, will also be affected during this maintenance period. You may notice Internet and services dropping a few times during the maintenance; this is expected.

If you have any questions or concerns, please contact ITS at its@manhattan.edu or by calling 718-862-7973.

COMPLETE: Network Maintenance Lee Hall - 3/19 530am-6am

UPDATE: As of 3/19/2021, 540am, this maintenance has been successfully completed.

_________________________________________________________________________________________________

ITS will be conducting maintenance on some network equipment located in Lee Hall on Friday, March 19, 2021 from 530am-6am.

In order to improve the wired and wireless networks on campus, as well as increase stability and security of the network, ITS will be updating the firmware on equipment located in Lee Hall. 

We apologize for any inconvenience that this may cause. If you have any questions, comments, or concerns, please contact ITS by emailing its@manhattan.edu or calling 718-862-7973. 

Monday, March 15, 2021

COMPLETE: Generator Test - Horan/Lee/Kelly Commons - 3/16 at 530am

UPDATE: The generator test was successfully completed this morning. 

________________________________________________________________________

Physical Plant will be conducting a generator test in Horan Hall, Lee Hall, and Kelly Commons on Tuesday, March 16, 2021. The generator test will commence in Horan Hall first at 530am, followed by Lee Hall at 6am, and finally Kelly Commons at 7am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Horan Hall, Lee Hall, and Student Kelly Commons will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Google Meet End Call For All/Quick Access Fix

Google has introduced a feature which allows the host to "End call for all". This means, as the host, you can now make sure that once you leave, no one else can stay in the Meet. However, choosing the end call for all option will turn also turn off your "Quick Access" settings. 

"Quick Access" is a host control that allows you to toggle a button on and off for "Quick Access" to the Meet, which means participants will be able to join automatically without requesting, or they will have to request to join even if they are using their @manhattan.edu email and the meeting host will have to manually admit participants one by one. The Quick Access panel also allows you to either allow or not allow everyone in the Meet to be able to share their screen or write in the chat but toggling the button on and off.

If you encounter this issue or would like further assistance with turning Quick Access features on and off please follow these steps.

Special thanks to Dr. Marc Waldman for creating the instructions linked above and sharing them with us!! 

ITS greatly appreciates any and all feedback from the community! 

As a reminder, if you have any ideas or suggestions for the creation of a Knowledge Base Article you think would be beneficial to the community, you can submit them here

Updated Email Safety Warnings

In response to ongoing phishing campaigns, ITS has instructed Google to display a warning message for any incoming email message that is not authenticated.

The warning message will display in Gmail's web interface and in Gmail's mobile app. This is a good opportunity to consider moving away from an email client for managing your manhattan.edu email.

Example warning message for unauthenticated emails.


Thursday, March 11, 2021

COMPLETE: ISP Conducting Network Maintenance - 3/18 2am-6am

UPDATE: Our ISP's maintenance this morning is completed.

________________________________________________________________________________

Our primary Internet Service Provider (ISP) will be conducting network maintenance on Thursday, March 18th, from 2am-6am. This maintenance will cause our campus network, both wired and wireless, to go down momentarily during the maintenance period. Below is the notice from our ISP:

You are receiving this email because there will be work performed, which may affect your service(s) with Hurricane Electric as specified below:


Window Start Time: Thursday, March 18, 2021 02:00 (UTC-0400)
Window End Time: Thursday, March 18, 2021 06:00 (UTC-0400)
Expected Impact: <1 hour
Reason: Router software upgrade to correct a software issue and enhance security and stability.


The scheduled maintenance will be complete prior to the campus opening, offices opening, and classes starting. ITS will monitor the maintenance and will switch to our secondary ISP if the need arises. 

If you have any questions or concerns, you can contact ITS at 718-862-7973 or via email at its@manhattan.edu

Tell ITS!

Tell ITS!

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

  • Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 

  • Have a good experience? Let us know! 

  • Have a bad experience?  Let us know what went wrong so we can correct it for the future.  

  • Have an idea to improve tech at the college?  We want to know about it.  

  • Make sure to give us your name so we can give you credit if the idea is implemented.


If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Tuesday, March 9, 2021

COMPLETE: Library Network Maintenance - 3/11 from 7am-8am

UPDATE: As of 745am, this network maintenance was completed successfully.

_____________________________________________________________________________________

ITS will be conducting network maintenance in O'Malley Library on Thursday, March 11 from 7am-8am.

In order to replace some failing equipment, ITS will be conducting maintenance that will affect both of the wired and wireless networks in the school's library. No other building will be affected by this maintenance.

If you have any questions, please contact ITS via email at its@manhattan.edu or by calling 718-862-7379.

Monday, March 8, 2021

Customize Your Google Meet Background with Images of Manhattan College!

You can now make Manhattan College your background in Google Meet!  

Google Workspace recently released a background feature that allows you to either blur or customize your background in a Google Meet by selecting one of the images google has provided or uploading your own. 

The office of Marketing and Communication provided us with some beautiful images of our  campus as well as a logo that you can now download to upload as your custom background. You can access the images directly from this link

Please use the following link for further direction on how to blur or upload a custom image for your background in Google Meet.


Thursday, March 4, 2021

COMPLETE: Moodle Scheduled Maintenance on Sunday 3/7/2021 6:30AM-9:00AM

COMPLETE: As of approximately 7:00AM Sunday 3/7/2021, the Moodle scheduled maintenance has been completed. Moodle is now AVAILABLE. 


The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 6:30AM on Sunday 3/7/21 to implement important system updates. We anticipate that the maintenance will be completed between 6:30AM - 9AM during which time the Moodle system will be UNAVAILABLE.

Monday, March 1, 2021

CS&O-ChatBot BETA: Back and Enhanced with Your Feedback!

Last Spring, ITS at Manhattan College introduced a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by a former STAR, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter!


We have taken the time to review the questions and issues that the chatbot has been receiving as well as the feedback we received, and have updated it to included more resolutions!

You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.


The Chatbot is running through Google Chat and is easy to install. To install the Chatbot please follow these instructions.


ITS is very excited about the CS&O-ChatBot BETA and would like to encourage you to take advantage of it!  We will continue to actively monitor the issues and questions being sent and the feedback being submitted, and update the responses to ensure as many issues and questions as possible, can be resolved. 


Our goal is to make sure this tool is as useful and beneficial to the community as possible, and we would greatly appreciate any feedback you may have. Please fill out our CS&O Chatbot Survey and tell us what you think! 

Sunday, February 28, 2021

Limited Service in the RLC 103C ITS Office 3/1/21 - 3/10/21

The RLC 103C ITS Office will have extremely limited service from March 1, 2021 - March 10, 2021. Our response time during this time period will be longer than usual. On Tuesday, March 2nd and March 9th the RLC 103C office will be closed. Sorry for the inconvenience.

If you require assistance, please send an email to its@manhattan.edu or call; x7973.

Thursday, February 25, 2021

COMPLETE: Campus-Wide Network Maintenance 2/27 at 6am

UPDATE: As of 645am, this maintenance has been completed successfully. Banner and all network services should be back online.

_____________________________________________________________________________________

ITS will be conducting campus-wide network maintenance on Saturday, February 27, 2021 from 6am-7am.

In order to replace some faulty equipment, ITS will be conducting maintenance that will cause campus-wide network outages for both wired and wireless. Campus services, such as Banner, will also be affected during this maintenance period. You may notice Internet and services dropping a few times during the maintenance; this is expected.

If you have any questions or concerns, please contact ITS at its@manhattan.edu or by calling 718-862-7973.

Tuesday, February 23, 2021

mancol.edu Email Alias Termination

 On March 1st, 2021, Manhattan College will terminate @mancol.edu email aliases. The domain manhattan.edu has been Manhattan College’s primary domain since 1996 and the domain mancol.edu has been legacy since that time.

The majority of our community does not use @mancol.edu. During December all users sending email with their @mancol.edu email alias or receiving email with their @mancol.edu email alias were notified of this termination.

Update any mailing list subscriptions, professional online accounts, etc. to use your @manhattan.edu email address and use your @manhattan.edu email address to send email.

If you have any questions or concerns please contact ITS at its@manhattan.edu.

What is Ransomware & How Can You Protect Yourself From It?

Ransomware is a class of malware that prevents you from accessing your systems or data and demands a sum of money to be paid in return for the decryption key. This has resulted in billions of dollars in losses with over 2 million incidents reported in 2019. These kinds of cyberattacks are getting more complex and are holding organizations hostage until they pay millions in ransom. Ransomware attacks have a new target every 14 seconds and have the ability to shutdown digital operations, steal information, and exploit businesses, essential services, and individuals. 


Below are precautions to protect you against the threat of ransomware:
  • Update software and operating systems. Outdated applications and operating systems are the target of most attacks.

  • Never click on links or open attachments in unsolicited emails.

  • Backup data on a regular basis. Keep it on a separate device and store it offline.

  • Restrict permissions to install and run software applications.

  • Enable strong spam filters to prevent phishing emails from reaching you and authenticate inbound email to prevent email spoofing.

  • Scan all incoming and outgoing emails to detect threats.

  • Configure firewalls to block access to known malicious IP addresses.

For more information on Ransomware and how to defend against it please check out these articles: 

Friday, February 19, 2021

Limited Service in the Jasper ITS Office 2/22/21 - 3/5/21

The Jasper ITS Office will have extremely limited service February 22, 2021 - March 5, 2021.  Our response times during this time frame will be longer than usual.  Sorry for the inconvenience. 

If you require assistance, please send an email to its@manhattan.edu or call; x7973.



Friday, February 12, 2021

POSTPONED - Lee/Horan Hall - Brief Network Outage - 2/16 at 10am

UPDATE: Physical Plant has postponed this generator test until later this month. We do not have a new date and time as to when this generator test will be conducted. We will update this blog post once we do.

_____________________________________________________________________________________________________

Physical Plant will be conducting a generator test in Lee Hall and Horan Hall on Tuesday, February 16, 2021. The generator test will commence in Horan Hall first at 10am, followed by Lee Hall at 11am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Lee and Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Wednesday, February 10, 2021

Faculty Workload Submission and Approval Support Session Signup

ITS is offering a Faculty Workload submission and approval support sessions beginning today at 12pm and lasting through Friday. Faculty members can sign up for a support session here

The support session will ask the faculty member or chairperson to share their screen and a member of ITS will walk them through the process of submitting or approving a form. 



If you are unable to attend any of these times please contact sleavey01@manhattan.edu


Google Meet Participant Limit is 250

ITS has become aware that members of the community are under the impression that there is a new Google Meet participant limit of 100 participants.  We pay for an Enterprise license for employees that entitles us to 250 participants.  You can see the details at this Google Meet Feature page.

There was one meeting last week that had a glitch where participants were unable to join and got a message referencing a 100 participant cap.  ITS is working with Google to investigate this one incident.  

As always, if you have any issues or questions with regard to technology, please reach out to its@manhattan.edu or dial 718-862-7973.

Tuesday, February 9, 2021

Tell ITS!

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

  • Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 

  • Have a good experience? Let us know! 

  • Have a bad experience?  Let us know what went wrong so we can correct it for the future.  

  • Have an idea to improve tech at the college?  We want to know about it.  

  • Make sure to give us your name so we can give you credit if the idea is implemented.


If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Thursday, February 4, 2021

Google Meet- New Custom Background Feature!

In Google Meet, you now have the option to upload a custom picture for your background! For direction on this feature, please use this link


If you are not seeing this feature yet, make sure to check daily as it could take up to 14 business days to appear. 

Wednesday, January 27, 2021

Welcome Back! Spring Semester IT Services Announcements

Happy New Year! We would like to welcome everyone back to campus and trust everyone had a relaxing and restorative winter break.

ITS Winter Updates

Client Services and Operations had a very productive winter break by working hard to stay on top of all maintenance and support of technology for staff and students during the intersession. We are grateful for all the hard work they do year round! 

Training Request Reminder

ITS would like to take the time to remind you that you may utilize the Training Department as a resource by requesting trainings. If you would like to request a training you can do so by emailing its@manhattan.edu or requesting a training through the MC Service Catalog by selecting "IT Training Services" under categories. 

We hope you have a great semester and make sure to be on the lookout for helpful tips and tricks in our upcoming blog posts! 

ITS STARS Update:

A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. STARS have been going through ongoing training this Fall and upgrading their technical skills in order to offer even stronger support to the Manhattan College community. Managers are organizing training and a student management hierarchy with the continued goal of a 90% student run Client Services department in the upcoming Spring 2021 semester.

Reminders

Have a question? Check out our Knowledge Base first.

The ITS Service Catalog is a great resource!

The best way to get in touch with a Client Services representative is an email to its@manhattan.edu 
or a phone call to x7973 (718-862-7973) 
Email and voicemail for this line go to our ticketing system so we encourage you to leave a message.

Note: 
  • The RLC and Jasper ITS offices are open but are closed for drop in's, appointments only. 
  • If you have an appointment please remember to wear a mask or you will not be allowed to enter the office. 
  • ITS representatives will still be going into to classrooms to respond to classroom issues. 

Please follow these instructions to update your personal email address:

How to Update Your Personal Email.

Remember that IT Services will never ask you for your password.

We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms. Network cables will be provided to faculty upon request. Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.

Client Services currently has 2 convenient locations: Jasper Hall, Ground Floor, North Side & RLC 103C. Please stop by the location closest to you. As a reminder at this time the offices are only open by appointment. Please wear a mask once you have received confirmation of an appointment from a member of the ITS team. 

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here. Please note that ITS encourages you to use Remotely.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to: Tell ITS

Don't forget to add us to your Google+ circles +ITS.  Follow us on Twitter @MC_ITS and Instagram mc_ITS.

Check out our Manhattan College ITS Blog.

Thanks and wishing everyone a productive semester on behalf of the ITS team!

Tuesday, January 26, 2021

Major Google Outage

Final Update from MC ITS January 26, 2021 4:15PM:

The outage was caused by a Fiber line being cut in Brooklyn, it affected multiple services including Google.  All is now resolved.

Latest update from Google:

At 2021-01-26 2:44PM:
We understand that you're affected by the issue: [Communication Update] Access Issues with Google services. This issue was recently resolved by our Product Engineering Team. Please read below for updates on the status of your issue:

Status:
Fully Resolved

Description:
[Communication Update] Access Issues with Google services

Latest update:
At 2021-01-26 11:44 US/Pacific:
The issue with access to Google services is believed to be resolved for the majority of users.

If you have questions or are continuing to see impact, please open a case with the Support Team and we will work with you until this issue is resolved.

We thank you for your patience while this issue was resolved.

At 2021-01-26 1:36PM:
We now have confirmation that the service access degradation in the NA-EAST is due to an ISP outage.

We are seeing access improvement and are continuing to monitor service health.

We will provide an update by Tuesday, 2021-01-26 11:30 US/Pacific with current details.

At 2021-01-26 12:54PM:
We are experiencing intermittent issues with service access across multiple products.

We are currently working to confirm the source of the service degradation. It's suspected the issue is due to an ISP fiber cut in Brooklyn, NY.

We will provide an update by Tuesday, 2021-01-26 10:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Initial Message from MC ITS 12:37PM January 26, 2021:

 ITS became aware of issues with Google Chat messages being delayed and Google Meet sessions being garbled and delayed.  The issue was reported to Google Support at approximately 12:30PM, soon after initially noticed.  Google informed us that this is a Major Outage that they are working to resolve ASAP.  There is currently no information on the Google Workplace Status Dashboard, but we expect it will be updated as more information becomes available.

ITS PRIORITIZED SUPPORT JANUARY 27 - FEBRUARY 10, 2021

 ITS Client Services will be providing priority support to classroom and network support requests from Wednesday, January 27 - Wednesday, February 10, 2021.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Tuesday, January 19, 2021

Spring 2021 ITS Reminders

 As we approach the beginning of the semester, ITS would like to offer a few gentle reminders. 

  1. If possible, check the room(s) that you will be teaching in, on 25livePro.

    1. Here you can see the COVID capacity as well as the features in the room, which includes the types of technology in the classroom. This may be helpful if the room is unfamiliar to you.
       

    2. For further assistance with navigating 25livePro please refer to this link


  1. Review the following knowledge base articles on the technology used in the classroom for Flexible Learning

    1. Flexible Learning Classroom Technology Demo (Video)

    2. Flexible Learning Classroom Technology Instructions


  1. If you would like to sign up for training on the Flexible Learning Classroom technology this week or next week, please use this link.



Friday, January 15, 2021

Sign Up: Spring 2021 Flexible Learning Classroom Technology Demo

In preparation for the Spring 2021 semester, ITS will be hosting another round of Flexible Learning Classroom Technology Demo sessions. 

We encourage you to review this Flexible Learning Classroom Technology demo video prior to attending the session.

The Dates:
  • January 19th-22nd (Tuesday-Friday
  • January 25th and 26th (Monday and Tuesday)

During the session you will be able to see a demonstration of the technologies that will be provided in the classrooms for flexible learning purposes as well as the opportunity and space to test it out on your own. These technologies include an IPEVO Document Camera, a Google speakermic, and a USB web cam. These sessions will be by appointment only on a first come, first serve basis.

We are encouraging members of the community who use their own devices during teaching to bring them and test them out with the tech independently, after the training. A set of rooms have been reserved for faculty to use after their workshop. This allows you to see how the technology will work with your device before classes begin. Should you choose to bring your own device please make sure that you have downloaded the free software that accompanies the Document Camera: IPEVO Visualizer Software. We recommend that you select the Windows 7 and above download option. 


Sign Up For A Session

Please use this link to schedule your time. Please make sure to bring a mask. If you do not have one please let us know so we can provide one for you. If you have any conflicts or questions please reach out to sleavey01@manhattan.edu

We look forward to meeting with you soon!

25Live Mobile to Transition To 25Live Pro: 1/19/21

Collegenet has announced that they will be retiring 25Live Mobile AKA Scheduling. This is the version of 25Live most are familiar with as it is the one linked from inside.manhattan.edu. As of Tuesday, January 19th, 2021, we will be transitioning the inside.manhattan.edu link (quicklinks) to 25live Pro. 


This means that if you use the quicklinks to access 25live, it will take you to 25Live Pro beginning January 19, 2021. You can currently access 25Live Pro and we encourage you to do so before the official transition date. You are encouraged to bookmark this direct link to 25Live Pro: https://25live.collegenet.com/pro/manhattan#!/home/dash

For more direction on how to navigate 25livePro please reference this link

Monday, January 11, 2021

Sign Up: Spring 2021 Flexible Learning Classroom Technology Demo

In preparation for the Spring 2021 semester, ITS will be hosting another round of Flexible Learning Classroom Technology Demo sessions. 

We encourage you to review this Flexible Learning Classroom Technology demo video prior to attending the session.

The Dates:
  • January 19th-22nd (Tuesday-Friday
  • January 25th and 26th (Monday and Tuesday)

During the session you will be able to see a demonstration of the technologies that will be provided in the classrooms for flexible learning purposes as well as the opportunity and space to test it out on your own. These technologies include an IPEVO Document Camera, a Google speakermic, and a USB web cam. These sessions will be by appointment only on a first come, first serve basis.

We are encouraging members of the community who use their own devices during teaching to bring them and test them out with the tech independently, after the training. A set of rooms have been reserved for faculty to use after their workshop. This allows you to see how the technology will work with your device before classes begin. Should you choose to bring your own device please make sure that you have downloaded the free software that accompanies the Document Camera: IPEVO Visualizer Software. We recommend that you select the Windows 7 and above download option.


Sign Up For A Session

Please use this link to schedule your time. Please make sure to bring a mask. If you do not have one please let us know so we can provide one for you. If you have any conflicts or questions please reach out to sleavey01@manhattan.edu.

We look forward to meeting with you soon!

25Live Mobile to Transition To 25Live Pro: 1/19/21

Collegenet has announced that they will be retiring 25Live Mobile AKA Scheduling. This is the version of 25Live most are familiar with as it is the one linked from inside.manhattan.edu. As of Tuesday, January 19th, 2021, we will be transitioning the inside.manhattan.edu link (quicklinks) to 25live Pro. 


This means that if you use the quicklinks to access 25live, it will take you to 25Live Pro beginning January 19, 2021. You can currently access 25Live Pro and we encourage you to do so before the official transition date. You are encouraged to bookmark this direct link to 25Live Pro: https://25live.collegenet.com/pro/manhattan#!/home/dash

For more direction on how to navigate 25livePro please reference this link

Friday, January 8, 2021

COMPLETE: Lee/Horan Hall - Brief Network Outage - 1/11 at 930am

This maintenance was completed successfully.

______________________________________

Physical Plant will be conducting a generator test in Lee Hall and Horan Hall on Monday, January 11, 2021. The generator test will commence in Horan Hall first at 930am, followed by Lee Hall at 10am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Lee and Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Thursday, January 7, 2021

COMPLETED: Campus Wide Network Maintenance - January 17, from 7am-830am

UPDATE: As of 8:11am, this scheduled maintenance has been completed successfully. All services and resources are back online. If you have any questions or concerns, please contact ITS by emailing its@manhattan.edu or calling 718-862-7379.

_____________________________________________________________________________________

ITS will be conducting network maintenance on some critical core equipment on Sunday, January 17, 2021 from 7am to 8:30am.

In order to keep all critical network equipment secure and reliable, firmware upgrades are necessary throughout the year. While conducting these firmware upgrades, reboots are required, which will cause both of the wired and wireless networks to go down across the entire campus. The network may go down multiple times throughout the maintenance period; this is normal.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please contact ITS by emailing its@manhattan.edu or calling 718-862-7379.

Wednesday, January 6, 2021

System Maintenance Scheduled - Banner Downtime Required

 Dear Colleagues,

Information Technology Services will be conducting scheduled maintenance to our Banner environment this coming Friday night (January 8, 2020). This will require downtime for Banner, Self-Service and other related systems.  We expect this downtime to be between 7:00pm - 11:00pm.

Thank you for your patience.

Information Technology Services

Tuesday, January 5, 2021

COMPLETE: Moodle Scheduled Maintenance on Friday 1/8/2021 7:00AM-8:00AM

UPDATE: As of 7:20AM Friday 1/8/2021, the Moodle scheduled maintenance has been completed. Moodle is now AVAILABLE


The Manhattan College Moodle system will be undergoing system maintenance starting at 7:00AM on Friday 1/8/2021 to implement important system updates. We anticipate that the maintenance will be completed between 7:00AM - 8:00AM during which time the Moodle system may be UNAVAILABLE.

Monday, January 4, 2021

COMPLETE: Network Maintenance - Wednesday January 6, 8am-10am

As of 9:45am, this maintenance has been completed successfully.

____________________________________________________________________________________

ITS will be conducting maintenance on both of the wired and wireless networks in a select few buildings throughout campus on Wednesday, January 6, 2020 from 8am-10am.

In order to improve the wired and wireless networks on campus, as well as increase stability and security of the networks, ITS will be working on both the wired and wireless networks on campus. This maintenance will cause roaming outages in the following buildings:

  • Wired network maintenance in:
    • RLC
    • Lee Hall
    • Horan Hall
    • Jasper Hall
    • Chrysostom Hall
    • Overlook Manor.
  • Wireless network maintenance in:
    • Draddy Gymnasium/Alumni Hall
    • Physical Plant

You may see either the wired or wireless network go down briefly throughout the maintenance period while we make changes. This maintenance should be complete by 10am. 

We apologize for any inconvenience that this may cause. If you have any questions, comments, or concerns, please contact ITS by emailing its@manhattan.edu or calling 718-862-7973. 

Chrome Actions: A New Way To Utilize Chrome!

Google Chrome now has the ability for users to complete command actions using the URL bar.

This means that you can type the command you are trying to complete into the URL bar instead of going into your Chrome Settings and navigating through different menus.

Example of some of the commands you can type are: 


  • Clear cache/browsing data 

  • Manage passwords

  • Open Incognito Window

  • Update Chrome

  • Translate page


For directions on how to use Chrome Actions please check out these instructions.

While this can be a quicker way to access your settings, it is not mandatory and you can still complete these actions by going through your browsers settings.