Showing posts with label Kramer VSM. Show all posts
Showing posts with label Kramer VSM. Show all posts

Monday, September 30, 2019

Papercut and Kramer VSM Down

Update:
Outage resolved at approximately 2:30PM.  All affected servers are backup.  Systems needed a hard reboot.

We are aware of a system outage affecting Papercut and Kramer VSM.  The outage is currently being investigated.  An update will be provided here when the issue has been resolved.

Monday, January 14, 2019

Kramer Via Site Manager (VSM) Bug

Note that this does not in anyway affect functionality or connection to AirPlay Version 2 devices.

Today we discovered a bug with the VSM Server.  The status on https://kramer.manhattan.edu/ is
currently not showing the correct status of Kramer devices.  Kramer is working on a fix and we will
push it out as soon as we get it.  The fix is expected in March 2019.

In the meantime, if your device is showing as off on the site, please follow the alternate instructions.  
Alternate instructions are also provided in the room.  

This bug only affects the status on the site and the ability to join from the site.  You can still fully
utilize the devices with the Alternate connection method.