Friday, May 29, 2020

GridView Issue Update

ITS has been monitoring the Google Meet GridView extension problem. At this point we have identified the main problem being that some users have more than one GridView extension installed. Please reference these instructions for how to remove the second extension.

This double extension can be caused if you are using different gmail accounts. ITS recommends that you use Chrome profiles to prevent this from happening. Chrome profiles help to keep all of your different gmail accounts and apps separate. For more information about managing profiles please refer to the below links.

Managing People on Chrome Accounts in Mac OS X

Managing People on Chrome Accounts in Windows

Users have also reported having issues viewing all the participants of a meeting during the meet. This could be because the GridView has many different viewing settings and needs to be tailored to the users viewing needs. For more information about the viewing features of the GridView check out this article.

Wednesday, May 27, 2020

Degree Works Upgrade - May 30th-31st

Dear Campus Community,

On May 30th - 31st, Information Technology Services will be upgrading Degree Works.  During this time, Degree Works will not be available.  Thank you for your patience.

Information Technology Services

Tuesday, May 26, 2020

Google Meet Grid View Issue

ITS has been made aware that some users are experiencing issues when using the GridView extension.

If you are experiencing an issue, we recommend that you use Google Meet’s native tile view. This is only temporary until the issue has been resolved by the developer.

ITS is monitoring the problem and will communicate any additional information that we receive.

Monday, May 18, 2020

COMPLETE: Horan Hall - Brief Network Outage - 5/21 at 830am

UPDATE: As of 9:30am, this generator test has been completed. Please contact ITS if you continue to have any network issues.

Physical Plant will be conducting a generator test in Horan Hall on Thursday, May 21st at approximately 830am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

This will not affect the rest of campus.

If you have any questions, please contact ITS at We apologize for this inconvenience.

Wednesday, May 13, 2020

Remote Working and Learning Feedback Needed!

As we have come to the end of a historical semester, ITS needs your feedback! 

ITS is evaluating our services and response to the 2020 COVID-19 pandemic in relation to the transition to online working and learning. We have specifically designed a survey for students, professors, and administration/staff to fill out.

If you fall into more than one of these categories, please fill out the correct surveys based on your roles. For example, if you are admin/staff but also took a class this semester you would fill out the Admin/Staff AND the Student survey.

These surveys are anonymous and ITS encourages you to please fill them out as thoroughly and honestly as you can.

Please note that you must be signed into your account to access the surveys.

Student Survey

Professor Survey

Admin/Staff Survey

Tuesday, May 5, 2020

Check out Manhattan College's First Ever ITS Chatbot Beta!

🎉 ITS would like to introduce our brand new Client Services & Operations Chatbot Beta! 🎉

For the first time ever ITS at Manhattan College will be rolling out a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by one of our STARS, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter. You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.
phone in hand with robot chatting next to it

The Chatbot is running through Hangouts Chat and is easy to install. To install the Chatbot in your Hangouts please follow these instructions.

ITS is very excited about the deployment of the Chatbot Beta and would like to encourage you to take advantage of it! As this is a Beta version of a Chatbot we are looking for as much feedback as possible. Please fill out our CS&O Chatbot Survey and give us any feedback you may have.