AirPlay Powered by Kramer VIA Go End of Support & May Not Work

The AirPlay devices in some rooms are powered by Kramer Via Gos. These devices are end of life and no longer supported. They are buggy and may or may not work. If your device does not work, it is recommended that you use a hard wired connection. We are working on a plan to replace these devices with the supported Airtame devices. Rooms that currently have the next generation Airtames work without issue.

Kramer VIA GO Wireless, AirPlay Version 2 Presentation System

The Kramer VIA GO, which is being labeled as AirPlay Version 2, is a new wireless presentation solution found in all classrooms on campus. 

It allows you to present devices such as PC, Mac, Android/iOS, and Chromebook wirelessly.

Note that you are still able to present using AirPlay the same way as before. This new system only expands support for wireless connectivity in addition to additional features.

One of the new features the Kramer VIA GO, AirPlay Version 2 supports is the ability to present up to two devices wirelessly at the same time. For example, if two students want to present their laptops at the same time, they can do so. The Kramer VIA GO also allows you to connect to AirPlay either through their VIA app or through the AirPlay icon in Mac and iOS devices how you normally would with AirPlay. Two simultaneous connections can be made when both users are connected using the Kramer app, or one is using an AirPlay connection and the other is using a Kramer app connection. Two AirPlay connections cannot be simultaneously presented.

The Kramer VIA GO has multiple ways in which you can stream videos. The first method allows you to present videos by mirroring whatever is shown on your device. While this method works well, it is not the best way to present videos. Instead, you can present downloaded videos by using the Kramer VIA GO dashboard menu. You can drag and drop the video file onto the “VIA” logo which will automatically play the video on the projector. Alternatively, you can select Features, and the select Multimedia where you can add a library of videos, which can be selected and played individually.

Please see this KBA for detailed instructions on playing videos: Playing Video with Kramer VIA GO

Please take this brief Kramer VIA GO AirPlay Version 2 Wireless Presentation survey to let us know what you think about the Kramer VIA GO.

If you have additional questions about how to use the new Kramer VIA GO wireless presentation system please contact 

IT Services:

its@manhattan.edu or TEL: 718-862-7973

Fix for AirPlay Connection Issues Using Room Name

We noticed an uptick in tickets for AirPlay Not Connecting to Room Name issues this week and thought it would be good to remind everyone of this Knowledge Article that explains how to fix the issue when attempting to connect to an AirPlay using the VIA App and Room Name.  See the article for more information.

AirPlay Update

Note that over the course of the next few weeks, all AirPlay devices on campus will be receiving a software update that should improve performance.  While we do not expect service interruption, it is always a possibility.  If you run into an issue with AirPlay, make sure to email its@manhattan.edu so that we can investigate accordingly.

Week 1 Tech Showcase - Kramer VIA GO Wireless, Airplay Version 2 Presentation System

Kramer VIA GO Wireless, AirPlay Version 2 Presentation System

The Kramer VIA GO, which is being labeled as AirPlay Version 2, is a new wireless presentation solution found in all classrooms on campus.



It allows you to present devices such as PC, Mac, Android/iOS, and Chromebook wirelessly.

Note that you are still able to present using AirPlay the same way as before. This new system only expands support for wireless connectivity in addition to additional features.

One of the new features the Kramer VIA GO, AirPlay Version 2 supports is the ability to present up to two devices wirelessly at the same time. For example, if two students want to present their laptops at the same time, they can do so. The Kramer VIA GO also allows you to connect to AirPlay either through their VIA app or through the AirPlay icon in Mac and iOS devices how you normally would with AirPlay. Two simultaneous connections can be made when both users are connected using the Kramer app, or one is using an AirPlay connection and the other is using a Kramer app connection. Two AirPlay connections cannot be simultaneously presented.

The Kramer VIA GO has multiple ways in which you can stream videos. The first method allows you to present videos by mirroring whatever is shown on your device. While this method works well, it is not the best way to present videos. Instead, you can present downloaded videos by using the Kramer VIA GO dashboard menu. You can drag and drop the video file onto the “VIA” logo which will automatically play the video on the projector. Alternatively, you can select Features, and the select Multimedia where you can add a library of videos, which can be selected and played individually.

Please see this KBA for detailed instructions on playing videos: Playing Video with Kramer VIA GO

Please take this brief Kramer VIA GO AirPlay Version 2 Wireless Presentation survey to let us know what you think about the Kramer VIA GO.

If you have additional questions about how to use the new Kramer VIA GO wireless presentation system please contact IT Services:
ITS@manhattan.edu or TEL: 718-862-7973

Frozen Screen Displaying on AirPlay V2 Powered by Kramer

Please note there have been several instances of Kramer VIA devices freezing. This can happen during a presentation or when you first arrive at a podium.  We have reached out to Kramer Technical Support with this issue and are waiting to hear back from them.

Review this Frozen Screen Displaying on AirPlay V2 Powered by Kramer KBA to learn strategies on how to address the frozen Kramer issue.

For help with getting started with Kramer VIA please contact:  

ITS@manhattan.edu or TEL:  718-862-7973

Training for the new Kramer VIA GO

Training for the new Kramer VIA GO Wireless Presentation System:

Weds.   1/16  12-2:00 pm Miguel 305

Fri.      1/18  10-12:00 pm Leo Hall 237

Please stop by these classrooms to find out how to connect using Kramer VIA GO. This is the new version of AirPlay.

Kramer Via GO Home Screen

Classroom Technology:  If you are in a new classroom this semester or need a refresher in the classroom technology we have available please review attached  Podium Guide KBA.  
Kramer VIA KBA's provide instructions and videos for connecting wirelessly using the Kramer system. AirParrot is no longer being supported for wireless connections.
Most classrooms on campus have been upgraded to the new Kramer VIA Go wireless system. For a complete list of all new classrooms using the new Kramer system review this list. 

Feel free to contact ITS to set up an appointment to go over connecting wirelessly with Kramer VIA in your classroom:

Email:  ITS@manhattan.edu

Telephone:  718-862-7973 

Kramer Via Site Manager (VSM) Bug

Note that this does not in anyway affect functionality or connection to AirPlay Version 2 devices.

Today we discovered a bug with the VSM Server.  The status on https://kramer.manhattan.edu/ is
currently not showing the correct status of Kramer devices.  Kramer is working on a fix and we will
push it out as soon as we get it.  The fix is expected in March 2019.

In the meantime, if your device is showing as off on the site, please follow the alternate instructions.  
Alternate instructions are also provided in the room.  

This bug only affects the status on the site and the ability to join from the site.  You can still fully
utilize the devices with the Alternate connection method.

ITS Training Schedule for the new Kramer VIA GO Wireless Presentation System

Training for the new Kramer VIA GO Wireless Presentation System:

Mon.     1/14  12-2:00 pm De La Salle 212

Tues.   1/15    3-4:30 pm Hayden 201

Weds.   1/16  12-2:00 pm Miguel 305

Fri.      1/18  10-12:00 pm RLC 208

Please stop by these classrooms to find out how to connect using Kramer VIA GO. This is the new version of AirPlay.

Kramer Via GO Home Screen

Classroom Technology:  If you are in a new classroom this semester or need a refresher in the classroom technology we have available please review attached  Podium Guide KBA.  Many of the guides have video tutorials embedded in them which will give you an overview of how to operate the podium or technology in each classroom. Kramer VIA KBA's provide instructions for connecting wirelessly using the Kramer system. AirParrot is no longer being supported for wireless connections.

Feel free to contact ITS to set up an appointment to go over connecting wirelessly with Kramer VIA in your classroom:

Email:  ITS@manhattan.edu

Telephone:  718-862-7973 

Welcome Back! Spring Semester IT Services Announcements

Happy New Year on behalf of Information Technology Services! We look forward to the Spring semester and are ready to assist you in any way you may need.

ITS Updates

Client Services and Operations would like to share some of our updates and accomplishments as we strive to be a strategic partner and provide exceptional customer service to the entire Manhattan College Community:

ITS tested out two new products during the Fall '18 semester. One is a new wireless presentation device called Kramer VIA Go and the other is a Crestron Multihead cable. We installed these  in several classrooms on campus.

Due to positive survey feedback and general success with the products we have decided to move forward and replace all currently installed Apple TV's on campus with the Kramer VIA Go wireless presentation device. It has much more functionality than the Apple TV such as supporting all platforms (Android, Chrome OS, iOS, Mac and Windows) as well as being more reliable and other benefits. IT Services has also decided to install the Crestron Multihead cable in all rooms with a Crestron control unit at the beginning of the new semester.

Kramer Via GO Home Screen

Crestron Multihead Cable

Classroom Technology:  If you are in a new classroom this semester or need a refresher in the classroom technology we have available please review attached  Podium Guide KBA.  Many of the guides have video tutorials embedded in them which will give you an overview of how to operate the podium or technology in each classroom.

Training for the new Kramer VIA GO Wireless Presentation System:

Mon.     1/14  12-2:00 pm DLS 212

Tues.    1/15    3-4:30 pm   HAY 201

Weds.   1/16  12-2:00 pm MGL 305

    Fri.      1/18  10-12:00 pm RLC 208

ITS Service Report link takes you to a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.
Know before you go! Check here for an up to date  Room Issues Report Complete with details on current status of each room that has an issue.
If you are a new employee and need resources for how to navigate ITS services on campus review: College Web Resources Links for New Employees

Campus Wireless Upgrade

We, here at Manhattan College IT Services Department, strive to meet the growing demand for wireless accessibility. We do our best to be at the forefront of technology throughout campus. Our goal is to provide students, faculty, and staff with the best tools to facilitate learning. This includes updated computer labs, learning classrooms, and wireless throughout all buildings, both academic and dorm rooms. One way we are meeting this goal is to deploy a robust wireless network providing enough reliability and stability throughout campus.

The Networking Department within ITS will be working diligently to upgrade all wireless access points across campus starting the week of November 12th. We will complete this work with as little down time as possible, but please be patient as some down time may be inevitable. The upgrade process will be completed in the following order. Please note, this may be subject to change based off of building, classroom, and office availability:

• Hayden Hall - Complete
• Thomas Hall - Complete
• Alumni Hall - Complete
• Leo Engineering Building - Complete
• Research and Learning Center - Complete
• De La Salle Hall - Complete
• Memorial Hall - Complete
• Miguel Hall- In Progress
• Smith Hall
• O'Malley Library
• Kelly Student Commons

We will be working closely with Resident Life to upgrade the wireless access points in the dorms. Most of the access points are located in students' rooms, so in order to upgrade, we will need access to these rooms. Work in the dorms will commence during winter break according to the following tentative schedule:

• Overlook Manor - Complete
• Jasper Hall - Complete
• Horan Hall - In Progress
• Chrysostom Hall
• Lee Hall

In order to improve both wired and wireless network reliability in Jasper Hall, ITS will be conducting network maintenance on the equipment that services Jasper Hall. This maintenance will cause disruption to both the wired and wireless networks throughout Jasper Hall, including Public Safety and Jasper Client Service offices. This maintenance will not affect the rest of campus.

We have also been able to upgrade some of our buildings to a higher bandwidth connection.

Leo Engineering was upgraded during the last semester and Jasper Hall will be upgraded this Friday, Jan. 11. This higher bandwidth will allow larger transfer capabilities and faster speeds while connected to both wired and wireless in these buildings. Though most buildings already have the larger bandwidth capability, there are still a handful of buildings that do not. We are hoping to upgrade these buildings as soon as we can, though there is no timeline as of right now. With the cooperation of the Manhattan College community, IT Services hopes to meet our goal of making seamless wireless connectivity the goal throughout campus.

ITS STARS Update:

A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. STARS will be going through ongoing training this Spring and upgrading their technical skills in order to offer even stronger support to the Manhattan College community.

Reminders

____________________________________________________________________

Have a question?  Check out our Knowledge Base first.

The best way to get in touch with a Client Services representative is an email to
its@manhattan.edu
or a phone call to: x7973 (718-862-7973)
Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message.

Remember that we will never ask you for your password. We encourage you all to please reset your computer and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that they can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.  Adjunct Professors may request equipment for the whole semester.  Equipment must be returned at the end of the semester.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms. Network cables will be provided to faculty upon request. Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.  

Client Services currently has 3 convenient locations:
Jasper Hall, Ground Floor, North Side
O'Malley Library Circulation Desk
RLC 103C
Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, users are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to: manhattan.edu/tellits

Don't forget to add us to your Google+ circles +ITS and follow us on Twitter @MC_ITS

Check out our ITS Blog

Do you think wifi is down in your department? Check out our Known Issues page

Thank you for your attention and enjoy the Spring semester!

Kramer & Multihead Installation Project

ITS tested out two new products during the Fall '18 semester. One is a new wireless presentation device called Kramer VIA Go and the other is a Crestron Multihead cable. We installed them in (15) classrooms and (1) conference room.

Due to positive survey feedback and general success with the products we have decided to move forward and replace all currently installed Apple TVs on campus with the Kramer VIA Go wireless presentation device. It has much more functionality than the Apple TV such as supporting all platforms (Android, Chrome OS, iOS, Mac and Windows) as well as being more reliable and other benefits. We have also decided to install the Crestron Multihead cable in all rooms with a Crestron control unit.

The installations are scheduled to begin this coming Winter Intersession '18-'19. We will be providing updates via the blog so be sure to keep an eye on upcoming posts.

Kramer Via GO Home Screen

Crestron Multihead Cable

Welcome Back

We would like to welcome everyone back to campus and trust everyone had a relaxing and restorative summer break.

ITS Summer Updates

Client Services and Operations had a busy and very productive summer and would like to share some of our updates and accomplishments as we strive to be a strategic partner and provide exceptional customer service to the entire Manhattan College Community:

Upgraded Computer Labs in O’Malley Library:

Faculty and students will return to campus to find significant improvements in each lab of the library:

O’Malley 206: 38 new computers and monitors
O’Malley 410: 31 new computers and monitors
O’Malley 506: 28 new computers and monitors
Fifth floor Kiosks: 6 new monitors and desktop computers
The first floor library lab was updated with 9 computers

The new computers are small form factor, they will be placed on top of the tables behind the monitors, the new set up allows for more leg room and the computers will be easier to turn on.

Classroom Renovations include a joint effort with the Facilities Project Management team:

Converting the Research and Learning Center 205 Conference Room into a latest generation classroom with a computer and a new Kramer VIA GO wireless presentation system.

Leo 259 was converted to a latest generation classroom with a computer, laser projector and AirPlay Version 2 powered by Kramer VIA GO wireless presentation system.

Leo 3rd Floor Lab received 6 new computers.

Reynolds Room: Renovations consisting of 35 new computers, monitors and a Kramer Wireless presentation system are in progress and scheduled to be completed by the end of September. This timeline may change.

Wireless Presentation Upgrades:

ITS has upgraded the wireless presentation systems in 15 classrooms, to a new system called the Kramer VIA GO and we are using this opportunity to move to a hardware design which allows more devices to connect:
Our goal of improving classroom presentation technology has led us to an improved wireless presentation system in our classrooms: AirPlay Version 2 (Powered by Kramer VIA GO) will allow instructors and students to connect and present to a main display via any laptop or mobile device and edit documents and stream video.
In order to make the transition to this new system more seamless, we decided to stick with the AirPlay branding that the Manhattan College community has become familiar with over the past few years to be synonymous with our wireless presentation system.

The Kramer VIA GO is set up in the following classrooms:

De LaSalle 307 & 312
Hayden 201 & 202,
Miguel 304, 305, 306, 307, 308 & 314
Leo 102, 242, 259, 330 & 333
Research and Learning Center 205

Conference Room updates:

The Jamboard in the Charter Room has been replaced with a 65” inch HD TV on a stand and the Kramer VIA GO wireless presentation system.
In addition, Chromebox for Meetings has been installed in the Charter Room.

Kelly Commons 5th floor control units were updated to a new and easier to use interface.

Summer Training Initiatives include:

Faculty and staff were able to dive deeper into Google Apps by participating in an 8 week Google Collaboration Challenge (#GSuite Collab). Participants who rose to the challenge not only improved their Google skills in Google Drive, Docs, Calendar and Forms but were awarded a Credly Digital Badge. The training materials are in an online Moodle Course: Google Summer Collaboration Challenge, for those wishing to improve their Google Skills this semester!


ITS Service Report link takes you to a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.

Not sure if a classroom issue has been resolved? Click here for an up to date Room Issues report: Complete with details on current status of each room that has an issue.

ITS STARS Update:

A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. STARS will be going through ongoing training this Fall and upgrading their technical skills in order to offer even stronger support to the Manhattan College community. Managers are organizing training and a student management hierarchy with the continued goal of a 90% student run Client Services department in the upcoming Fall 2018 semester.
Reminders

Have a question? Check out our Knowledge Base first.

The best way to get in touch with a Client Services representative is an email to its@manhattan.edu or a phone call to x7973 (718-862-7973). Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message

Please follow these instructions to update your personal email address:

How to Update Your Personal Email.

Remember that we will never ask you for your password.

We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms. Network cables will be provided to faculty upon request. Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.

Client Services currently has 3 convenient locations: Jasper Basement, O’Malley Library Circulation Desk, & RLC 103C. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to: Tell ITS

Don't forget to add us to your Google+ circles +ITS and follow us on Twitter @MC_ITS

Check out our Manhattan College ITS Blog.



Thanks and wishing everyone a productive semester on behalf of the ITS team!

Outages Resolved Airplay 2, Papercut, Turing

All outages reported this morning have been or will soon be resolved.

AirPlay 2 Kramer VSM should be up shortly.
Papercut and Turing are back up.

Airplay 2 Powered by Kramer Via Go Server Down

ITS discovered that the Kramer Via Site Manager (VSM) Server is down as of 8:15AM.  Our team is investigating.  In the meantime, you should be able to connect to Airplay in these rooms and also via the Alternative Method outlined in documentation.

Classroom Technology Updates

ITS is in the process of several summer upgrade projects we wish to share.
Upgrading Technology

This summer ITS is upgrading the wireless presentation systems in 15 classrooms, and we are using
this opportunity to move to a hardware design which allows more devices to connect:

Our goal of improving classroom presentation technology has led us to an improved wireless
presentation system in our classrooms:  AirPlay Version 2 (Powered by Kramer Via Go) will allow
instructors and students to connect and present to a main display via any laptop or mobile device and
edit documents and stream video.  

In order to make the transition to this new system more seamless, we decided to stick with the AirPlay
branding that the Manhattan College community has become familiar with over the past few years to
be synonymous with our wireless presentation system.  

The Kramer VIA GO is set up in the following classrooms:

De LaSalle  307 & 312,

Hayden  201 & 202,

Miguel 304, 305, 306, 307, 308 & 314  

Leo 102, 242,  259, 330 & 333

The Charter Room Jamboard has been replaced with a 65” inch HD TV on a stand and the Kramer VIA GO

wireless presentation system.  In addition, Chromebox for Meetings has been installed in the Charter Room.

For more details please review: 

Kramer VIA GO Quick Start Guide KBA  and Crestron Control Unit with Kramer VIA GO KBA
Documentation is being prepared and will be placed in rooms and communicated out in the coming weeks.

If you need support please call the ITS Helpdesk, 718-862-7973 or email its@manhattan.edu