Monday, December 19, 2022

Peering into the Email Quarantine

ITS makes use of Gmail's compliance rules (that are defined by our Google Workspace administrators) to automatically quarantine incoming or outgoing emails.

A recent phishing trend is not to use any visible text in the message body and instead use an image contained within a hyperlink that directs to a malicious login page.

Actual phishing image claiming that the recipient's Manhattan University Outlook account's settings need to be updated for Privacy Policy Action compliance. Also the image claims that the user's inbox is limited to 2GB.

Thankfully all of these phishing emails were never delivered to inboxes, spam folders, etc. They matched an existing email compliance rule and were delivered in our organization's email quarantine.

Saturday, December 17, 2022

Campus-Wide Wifi Upgrade - 12/19

Update: This maintenance has been completed as of 10:01AM.

Update: This maintenace has been extended to 10AM. 

In order to maintain a safe, secure, and reliable wireless network, ITS will be upgrading core equipment of our wireless infrastructure. This will occur on December 19th and is expected to last from 6am - 9am This maintenance will cause the wireless network to be down during the duration of the maintenance period and will affect devices that generally connect to the wireless network, including Kramer devices in classrooms. This maintenance will not affect the wired networks across campus.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing

Tuesday, December 13, 2022

Banner Communication Manager Could Help You!

If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article

If this is something you would like to explore further please email for a BCM Consultation to arrange a setup and training session.

Need ITS Assistance Quick? Use our Chatbot!

Need ITS Assistance Quick? Use our Chatbot!

ITS has previously introduced a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by a former STAR, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter!

We have taken the time to review the questions and issues that the chatbot has been receiving as well as the feedback we received, and have updated it to included more resolutions!

You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.

phone in hand with robot chatting next to it

The Chatbot is running through Google Chat and is easy to install. To install the Chatbot please follow these instructions.

ITS is very excited about the CS&O-ChatBot BETA and would like to encourage you to take advantage of it!  We will continue to actively monitor the issues and questions being sent and the feedback being submitted, and update the responses to ensure as many issues and questions as possible, can be resolved. 

Our goal is to make sure this tool is as useful and beneficial to the community as possible, and we would greatly appreciate any feedback you may have. Please fill out our CS&O Chatbot Survey and tell us what you think! 

Friendly Reminder: Back Up Your Data

With the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

  • Your critical data should never reside in a single place.
  • The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
  • Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
  • Backups can be configured to run in real time when files on your computer are changed.
  • Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.
If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Information partially taken from: 

End Of Semester Feedback Is Needed!

Congratulations on the ending of another successful semester! 

We need your help! The feedback you provide about our customer service and some of the services and products available to you, is invaluable and helps us to evaluate and improve them. 

Please help us by completing the following surveys. Each one will only take 5 minutes or less and your feedback is valued.

1. Customer satisfaction is very important to us. We value your feedback and would like to hear about your overall experience with ITS.

Please take this 1-2 minute survey to tell us about your experience with ITS for the most recent semester. 

2. Smart classrooms are defined as rooms that have the latest technology standard in place.

Please take this 4-5 minute survey to tell us about your experience with classroom technology and help us learn more about where, when, why and how you are using it.

3. Web Print (powered by PaperCut) is a web-based printing service that allows quick printing on campus from your own laptop to any public computer lab printer without the need to install any software. ITS has taken the initiative to implement Web Print in the following computer labs:

DLS - 309, 314
LEO - 102
OMAL - 1FL, 206, 410, 506, Kiosk
RLC - 102, 103, 104, 105, 107, 208

Please take this 2-3 minute survey to tell us about your experience with Web Print and help us learn more about how we can improve this service.

4. Google Jamboard is a digital whiteboard that can be used by students, professors and staff. It has a range of features from digital whiteboard to remote collaboration to video conferencing and more. ITS introduced them on campus during Summer of 2017 and they are currently located in:

Leo Center for Academic Success

Please take this 4-5 minute survey to tell us about your experience with Google Jamboard and help us learn more about where, when, why and how you are using it.

Friday, December 9, 2022


ITS Client Services will have limited resources during Finals Week; therefore,  our response times will be longer than usual.  During this time, we will not be accepting any walk-in clients, by appointment only; please submit requests for assistance to