ITS Service Catalog is Full of Features

In addition to tracking any tickets you submit to the ITS HelpDesk the TeamDynamix Service Catalog has a variety of useful services.

The ITS Service Catalog screen offers a variety of productive applications.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event SetUp and Support, to customized Google Email and Calendar services:

Another useful feature: The "Ticket Request" tab offers a quick way to check on your outstanding ITS tickets.

Reach out to IT Services with any questions:

• Email: its@manhattan.edu
• Call: 718-862-7973

ITS Service Catalog is Full of Features

In addition to tracking any tickets you submit to the ITS HelpDesk the TeamDynamix Service Catalog has a variety of useful services.

The ITS Service Catalog screen offers a variety of productive applications.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event SetUp and Support, to customized Google Email and Calendar services:

Another useful feature: if you follow highlighted instructions, the "Ticket Request" tab offers a quick way to check on your outstanding ITS tickets:

ITS Service Catalog is Full of Features

In addition to tracking any tickets you submit to the ITS HelpDesk the TeamDynamix Service Catalog has a variety of useful services.

The ITS Service Catalog screen offers a variety of productive applications.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event SetUp and Support,  to customized  Google Email and Calendar services:

Another useful feature: if you follow highlighted instructions, the "Ticket Request" tab offers a quick way to check on your outstanding ITS tickets:

ITS Request Form Update Add Contacts

We know that sometimes when clients submit a ticket, they want colleagues updated.  We have enabled a new feature allowing contacts to be added to a ticket upon creation.  Next time you submit a ticket using the ITS Request Form, you can add contacts in the "Contact" field.

New Ticketing Report Tickets Opened Yearly

This report displays number of tickets opened by year.

To see all of our ticketing reports, please click here.

ITS Service Catalog is Full of Features!

In addition to tracking any tickets you submit to the ITS HelpDesk the TeamDynamix Desktop has many useful services which can be found when you click here:

The ITS Service Catalog screen offers a variety of productive applications.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event SetUp and Support,  to customized  Google Email and Calendar services:

Another useful feature: if you follow highlighted instructions, this link offers a quick way to check on your outstanding ITS tickets:

Amazon Web Services (AWS) Outage Resolved

The AWS outage has been resolved, see below note from our ticketing system provider:

TeamDynamix Outgoing Email Outage Resolved

As of 10:59 PM ET all queued email has been processed and delivered. No emails were lost as a result of this outage, their delivery was simply delayed. We now consider this issue to be resolved.  We apologize for the inconvenience.   Sincerely, The TDX Team Links: https://status.aws.amazon.com/ https://twitter.com/awscloud

Amazon Web Services (AWS) May Affect Ticketing Emails

We received the following notice from our ticketing system service provider.  Should you email the ITS ticketing system and not hear back, please call x7973 to follow up.  Links have been added below for updates.

TeamDynamix Outgoing Email Outage

TeamDynamix has identified an issue with outgoing email starting at approximately 1:37 PM ET today (2/28/2017). We are currently working directly with Amazon to resolve the issue. The issue appears to be linked to the Amazon Web Services S3 outage described here.  Most outgoing email delivery will be delayed until this issue is resolved. Unsent emails will be queued and sent at a later date. No messages will be lost. We will send an update in 1 hour or when the outage is resolved, whichever comes first. We will continue to send hourly updates until the issue is resolved. We apologize for the inconvenience.   Sincerely, The TDX Team Here is a link to the AWS Twitter for more information: https://twitter.com/awscloud

ITS Service Catalog: Filled with Useful Resources

The ITS Service Catalog offers a variety of helpful features.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event Set Up and Support, to customized  Google email and calendar services.

Click here for the ITS Service Catalog.

Follow these instructions to track any tickets you submit to the ITS Help Desk:

The Ticket Request window takes you to a feed listing all your open tickets:



The Knowledge Base contains a library of articles focused on addressing Manhattan College specific software and hardware issues: