Thursday, September 30, 2021

Service Outage Affecting Multiple Campus Systems

 ITS is aware of a service outage affecting multiple campus systems and is in the process of troubleshooting.  We'll provide an update once the extent of the outage is known.


Update 1 - 6:20PM:  ITS has identified the network outage and service availability has returned.

Tuesday, September 28, 2021

Campus Wide Wifi Upgrade - 10/02 - 6am - 9am

UPDATE: This maintenance has been completed as of 8:27 AM.

In order to maintain a safe, secure, and reliable wireless network, ITS will be upgrading core equipment of our wireless infrastructure. This will occur on October
 2nd and is expected to last from 6am - 9am This maintenance will cause the wireless network to be down during the duration of the maintenance period and will affect devices that generally connect to the wireless network, including Kramer devices in classrooms. This maintenance will not affect the wired networks across campus.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Monday, September 27, 2021

RESOLVED: Moodle - Assignment Grading Feature Issue

RESOLVED: As of 12:00PM 9/28/21, the Moodle Assignment Grading feature is functioning as expected.  If you are still experiencing issues, please submit a ticket to ITS.


ITS is currently investigating an issue regarding assignment grading in Moodle. 

We ask that users do not attempt the assignment grading feature in Moodle for the time being. We will update the community as more information becomes available.

Cancelled: Moodle EMERGENCY MAINTENANCE Monday 9/27/2021 7PM

The issue for this maintenance has been currently resolved. Further maintenance has been cancelled.

ITS will be conducting emergency maintenance of the Moodle at 7pm tonight Monday September 27 2021.

During this time, the Manhattan College Moodle system will be OFFLINE. We anticipate that the maintenance will be completed between 7PM - 8PM during which time the Moodle system may be UNAVAILABLE.


Friday, September 24, 2021

COMPLETE: Moodle Scheduled Maintenance on Friday 10/1/2021 8:00PM-10:00PM

UPDATE:  As of approximately 8:20PM Friday 10/1/2021, Moodle updates are complete and the system is functioning normally.


The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 8:00PM on Friday 10/1/21 to implement important system updates. We anticipate that the maintenance will be completed between 8PM - 10PM during which time the Moodle system may be UNAVAILABLE.

Thursday, September 23, 2021

New Student Employment Opportunities with ITS!

  ITS is hiring and looking to fill the following 2 student positions ASAP: 

  • Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.

  • Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.

     Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Monday, September 20, 2021

Cyber Security: What is it?

As we make our way into the future, the world becoming more digital by the day, it is important we are all cyber aware and understand the meaning of cyber security. In an article written by Sharon Shea, cyber security is explained to be “the protection of internet-connected systems such as hardware, software and data from cyberthreats”. Cyber security is broken up into many sections including:

  • Data security 

  • Network security 

  • Cloud security 

All sections are important to the success of a cyber security program.


Cyber security’s importance increases as the number of users, devices and programs continue to increase as well. This forces us to learn the threats that we are being exposed to everyday and how we can prevent them. Some threats include:

  • Malware

  • Social engineering

  • Phishing 

By keeping up with the changing risks, we can make our own changes as simple as enabling a firewall or making complex and unique passwords for your different accounts. There are several tips you can follow including the ones in this blog post


With our growing cyber awareness, the need for professionals in the field also grows. Cyber security comes with multiple opportunities to start a career. Some security roles include:

  • Security engineers

  • Security Architects

  • Security Analysts

Many other career paths are available within the field of cyber security and are in demand. The industry is in high demand for professionals who can fulfill such roles. 


The growth of cyber security comes with knowledge we should all be aware of, including the risks, preventative measures, and the job opportunities it opens. Cyber security is taking on the world at an increasing pace. 


Source: Shea, Sharon, et al. “What Is Cybersecurity? Everything You Need to Know.” SearchSecurity, TechTarget, 25 May 2021, searchsecurity.techtarget.com/definition/cybersecurity. 




Friendly Reminder: Back Up Your Data



Google Drive Logo
With the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking drive.google.com to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

  • Your critical data should never reside in a single place.
  • The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
  • Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
  • Backups can be configured to run in real time when files on your computer are changed.
  • Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.
If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Tell ITS!

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

  • Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 

  • Have a good experience? Let us know! 

  • Have a bad experience?  Let us know what went wrong so we can correct it for the future.  

  • Have an idea to improve tech at the college?  We want to know about it.  

  • Make sure to give us your name so we can give you credit if the idea is implemented.


If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Tell ITS icon

Need ITS Assistance Quick? Use our Chatbot!

Last Spring, ITS at Manhattan College introduced a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by a former STAR, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter!


We have taken the time to review the questions and issues that the chatbot has been receiving as well as the feedback we received, and have updated it to included more resolutions!

You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.

phone in hand with robot chatting next to it

The Chatbot is running through Google Chat and is easy to install. To install the Chatbot please follow these instructions.


ITS is very excited about the CS&O-ChatBot BETA and would like to encourage you to take advantage of it!  We will continue to actively monitor the issues and questions being sent and the feedback being submitted, and update the responses to ensure as many issues and questions as possible, can be resolved. 


Our goal is to make sure this tool is as useful and beneficial to the community as possible, and we would greatly appreciate any feedback you may have. Please fill out our CS&O Chatbot Survey and tell us what you think! 

Friday, September 17, 2021

COMPLETE - 18-September2021 - 8am-12pm Emergency Maintenance RLC Datacenter

ITS will be conducting emergency maintenance in the RLC datacenter tomorrow September 18 beginning at 8am. 

There will be sporadic outages of several services including:

Banner, Onecard, door access. 

Gmail and Google services will NOT be affected. 

Friday, September 10, 2021

AirPlay Kramer (AirPlay) VIA App Important Information

ITS is currently in the process of updating the Kramers across campus. These updates will take place over the next month and are expected to improve the service experience. 


To ensure a smooth experience with the app please make sure that you have the most current version of the app. This can be found by hitting the gear icon on the upper right hand corner of the app. It will be listed under “General” and will be right at the top. Below please find the current version number. 


Welcome to VIA, VIA logo in left corner, settings symbol in right cornerSecond image: General, Program version: V-3.2.0721.1198


Anyone that has not already downloaded the app or have downloaded it directly from the college kramer website, you will need to use the direct Windows download or the direct Mac download for the latest version.  


Additionally, ITS has created this article that contains the download links as well as the current version. We will be monitoring the updates monthly and updating the article so the current version is always displayed. We encourage you to reference this article if you are having trouble connecting as it might be that you are using an outdated version. 


Thursday, September 9, 2021

Need ITS Assistance Quick? Use our Chatbot!

Last Spring, ITS at Manhattan College introduced a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by a former STAR, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter!


We have taken the time to review the questions and issues that the chatbot has been receiving as well as the feedback we received, and have updated it to included more resolutions!

You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.

phone in hand with robot chatting next to it

The Chatbot is running through Google Chat and is easy to install. To install the Chatbot please follow these instructions.


ITS is very excited about the CS&O-ChatBot BETA and would like to encourage you to take advantage of it!  We will continue to actively monitor the issues and questions being sent and the feedback being submitted, and update the responses to ensure as many issues and questions as possible, can be resolved. 


Our goal is to make sure this tool is as useful and beneficial to the community as possible, and we would greatly appreciate any feedback you may have. Please fill out our CS&O Chatbot Survey and tell us what you think! 

Wednesday, September 8, 2021

New Campus Tech Alert! RLC 103 Chromboxes

 This summer, RLC 103 received some new tech and we want to invite you to come use it! 


RLC 103 is now equipped with 10 brand new chromboxes that you can use with improved ease. You may notice that the start screen looks a little different from other computer lab computers on campus but we have made this handy guide for navigating these fast new machines. 


Manhattan College Desktop Background. It is green with the Manhattan College shield logo in the center.


ITS encourages you to come down to RLC 103 and check them out! The major benefits are: 


  1. No longer require you to sign in! That's right, you heard correctly. You will only need to sign out of your session when you are done using the chromebox. This ensures a quick start to your session. You will still need to sign into your email, calendar, etc, but will not need to sign in to start your session.  Note: One sign in is often enough when staying in Manhattan College sites.

  2. They can be used to access other computers on campus that contain important software. You can use Remotely to access other computers on campus that are equipped with necessary softwares such as AutoCad, SPSS, MATLAB, and others.

Tuesday, September 7, 2021

COMPLETE: MCS and ProDev Moodle Maintenance - Thursday 9/9/2021 7PM-12AM

UPDATE:  As of approximately 8PM Thursday 9/9/2021, MCS and ProDev updates are complete and the systems are back online. 

MCS and ProDev Moodle system maintenance has been scheduled for Thursday 9/9/2021 from 7PM-12AM and will be OFFLINE. The main Moodle system (lms.manhattan.edu) will not be affected.

Glance MC Daily Pass Error

 An error with the Glance MC Daily Pass may have shown incorrect COVID compliance data for some users.  

Some users who completed the Daily Symptom Tracker using the Glance MC app prior to 8AM today may have received an incorrect Grab N Go designation as Manhattan College adopts Key to NYC COVID compliance requirements.


Solution: Simply force-close and re-open the Glance MC App to display the correct pass information.

Monday, September 6, 2021