UPDATE - 15-December-2021 11:03 - 15 - December 2021 - There is an Issue with our authorization provider that is affecting some logins.

UPDATE - 15-December-2021 11:03

Services are returning to normal. We will continue to closely monitor the situation. 

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There is an Issue with our authorization provider that is affecting some logins. 

We are working to resolve this issue as fast as possible. 

Next update before 11:00am 

25Live Single Sign On (SSO) Issue

Update:  Issue resolved by CollegeNET at approximately 5:17PM.

ITS is aware of an issue with the 25Live SSO.  Until the issue is resolved, please use 25Live Pro.
You can also access Pro by clicking 25Live Pro as shown below.

RESOLVED: JasperNet Authentication Issue

The issue affecting JasperNet Authentication (SSO login) has been resolved.

JasperNet Authentication Issue

ITS has identified an issue affecting JasperNet Authentication (SSO login on secure.manhattan.edu).  As a result, users attempting to sign-in to JasperNet services are being issued an "Authentication Failed.  Try Again" error.  We are aware of the issue and working to resolve. 

Updates will be provided on http://itsblog.manhattan.edu

RESOLVED: SSO Intermittent Issues

A solution to the intermittent SSO issues reported on Tuesday has been applied overnight.  ITS has confirmed that this solution has resolved the reported issues.

Due to a bug in the most recent version of our SSO software, ITS reverted our SSO system to the older version that was in place prior to last weekends upgrade.  The bug in the newer version has been reported to our software provider and we are awaiting confirmation that the bug has been patched before reapplying the update.

SSO Intermittent Issues

ITS has received reports of intermittent issue with JasperNet SSO (Single Sign On).  We have confirmed that sessions that have expired (timeout) are causing an error when you try to re-login to any JasperNet service.

The work-around for this issue is to close your web browser (or reboot your computer).

ITS is actively working to identify the root cause of this issue and resolve.  As a result, there may be a brief interruption of service when attempting to login to JasperNet services throughout the day.

Login Issue Last Night

There was a login issue last night affecting college web resources.  The issue was first reported at 12:17AM.  The issue was resolved by 4AM.  Sorry for any inconvenience.

ATS ClearCompany Log In Issues

IT is aware that the connection to ATS ClearCompany is not working.  The issue has been reported to ATS ClearCompany and we are waiting for a resolution.

We will update this post once the situation is resolved.