Tuesday, January 28, 2014

Tell ITS

Have you noticed the new signage on campus “Tell ITS”? You should be seeing it on public-use computers around campus as well as flyers and digital signage.

ITS is here to help. If you know of a technology issue on campus, tell us. If you have a question about technology, tell us. If you would like to setup a training session, tell us. Give us a ring at 718-862-7973 or email us at its@manhattan.edu today.

#Tell ITS!

Monday, January 27, 2014

Client Services Ticketing System Emails

Have you recently emailed its@manhattan.edu or otherwise requested technical support from Client Services this semester? If so, you may have received updates from our technicians in the form of an email like this one:

These email updates contain information about the current status of your tech-support request, the date the ticket was created, and the due date, among other information.  To make it easier to find these updates, a filter or sort can be created within Gmail to automatically place these emails in a label or tab.  

Gmail's filters allow you to manage the flow of incoming messages. Using filters, you can automatically label, archive, delete, star, or forward your mail, even keep it out of Spam. click here for step-by-step instructions on creating filters with Gmail.

Gmail messages are automatically classified into categories that can help you further organize emails. Categories such as 'updates' can be used as tabs in you inbox, making it easier to sort through your emails for important updates.  Click here for more details about using Gmail inbox tabs. 

Friday, January 24, 2014

Gmail Outage

ITS is aware of an outage that occurred at Google affecting Gmail.  Service seems to have been restored.  If the service becomes unavailable again, please refer to the Google Apps Dashboard to check status here.  Google will post a report of the cause of the outage once it has been determined at the Google Apps Dashboard site.

UPDATE 2014-01-26:
Google has provided an update as to the cause and resolution of the outage.  More info here:

Tuesday, January 21, 2014

Tell ITS

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has implemented new ways to alert us to technology issues so that we can help resolve them sooner.   If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the new signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

ITS has taken steps to improve response time and has increased coverage at the Client Services office to ensure that we can quickly respond to technology issues in classrooms while classes are scheduled.  Please see our updated Hours of Operations site here.

In order to better guarantee that the technology in the classrooms and labs function correctly, the frequency of room checks has increased to at minimum once per week. We are doing our best to improve the service provided to the community, but we can't do it alone.

If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one below, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

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Friday, January 17, 2014

Banner Java 7 Issue

If you've updated to the latest version of Java 7 you may be having issues logging into Banner Forms. Please check out our knowledgebase article for a work around here. If you need further assistance, please contact Client Services at x7973.

Tuesday, January 14, 2014

Smart Classroom Technology Training

Attention: Faculty Members

Do you find yourself requesting assistance with Smart Classroom technology on numerous occasions throughout the semester? Perhaps you would like to become more familiar with a specific device (projector, speakers, ThinClient, podium control panel, etc.) in preparation for a media-intensive semester. Join us in DLS 304 from 2pm to 3pm on 1/16, 1/23 and 1/30 for a brief demonstration of the various features in our Smart Classrooms and a Q&A session to help ease your classroom technology concerns.

Wednesday, January 8, 2014

Network Maintenance in Miguel Complete

The Network Maintenance in Miguel has been completed.  If you experience network issues at this time, please contact Client Services its@manhattan.edu or x7973

Emergency Network Maintenance Miguel Hall

The Network team is performing emergency maintenance in Miguel Hall.  We expect work to be completed in the next 30 minutes.  During this time the network will be sporadic or non functional.  We will send out another notice once the network maintenance is completed.